Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromHoward R
Date: 12/24/2024
5 starsHoward R
Date: 12/24/2024
Easy order psocess, Fast delivery and good quality product, These people know what they are doing and they do it well.
CarParts.com, Inc.
Date: 12/26/2024
Hi ******,Thank you so much for your kind words! We're thrilled to hear that you had an easy ordering experience, fast delivery, and are satisfied with the quality of the product. Your feedback means a lot to us, and were glad to know that our efforts are appreciated. If you need anything else in the future, please dont hesitate to reach out. We look forward to serving you again soon!Regards,CarParts TeamReview fromRobert M
Date: 12/21/2024
5 starsRobert M
Date: 12/21/2024
I was very satisfied with the product and their customer service. They helped me with the ********************** I needed. The parts arrived quickly and the price was right! I will use them again.CarParts.com, Inc.
Date: 12/24/2024
Hi ******,Thank you for sharing your wonderful experience! We are thrilled to hear that you were satisfied with both the product and the customer service. Its great to know the team was able to assist you in finding the right parts, and that your order arrived quickly and at the right price.We appreciate your support and look forward to helping you with any future ********** regards,CarParts TeamReview fromWinston W
Date: 12/20/2024
5 starsWinston W
Date: 12/20/2024
Love it, clear communication ?? would definitely buy again from them.CarParts.com, Inc.
Date: 12/21/2024
Hi *******,Thank you so much for your kind words! We're thrilled to hear that you loved your experience with us. Clear communication is something we take great pride in, and it means a lot to know that it made a difference for you. We can't wait to serve you again in the future! If you need anything at all, don't hesitate to reach out.Thank you,Norylin T.Customer Advocate TeamReview fromBrandi B
Date: 12/19/2024
5 starsBrandi B
Date: 12/19/2024
Great customer service. Straightforward ordering and the return process was simple when it was discovered that my car was misdiagnosed and the part was no longer needed.CarParts.com, Inc.
Date: 12/21/2024
Hi ******,Thank you so much for your wonderful feedback! We're so glad to hear that you had a smooth experience with both the ordering and return process. We completely understand how frustrating a misdiagnosis can be, and were happy to make things as easy as possible for you. If you ever need anything else in the future, please dont hesitate to reach out. Thank you,Norylin T.Customer Advocate TeamReview fromMARK B
Date: 12/18/2024
3 starsMARK B
Date: 12/18/2024
I was really enjoying using you guys for my parts to rebuild my 1999 **** F250 with the V10. I ordered the rear differential cover, and on your site, it came with the gasket. I received the part with no gasket. I chatted with a customer service **** and they sent out another one. That one came in the same way no gasket. I chatted with someone (****) who was very nice by the way, and she finally informed me that it didn't come with a gasket that it was a catalog era. So now I'm having to find a gasket or order one through you guys which now has my build 2 weeks behind. I will be looking for another source. Thank you.CarParts.com, Inc.
Date: 12/20/2024
Hi ****,Thank you for taking the time to share your experience with us, and for giving us the opportunity to address the issue. We sincerely apologize for the inconvenience caused by the missing gasket and the subsequent delay in your build.We appreciate your patience and understanding as our team worked to assist you. **** has informed us about her interaction with you, and were glad to hear that she was able to provide support despite the frustration caused by the catalog error.We understand how important timely and accurate information is, especially for a project as significant as rebuilding your 1999 **** F250 with the V10. Please rest assured that we are taking immediate steps to revise our catalog to reflect accurate product details and eliminate any potential confusion in the future.Your feedback is invaluable, and were truly grateful for the opportunity to make things right. We hope to regain your trust and continue to support your automotive needs. If theres anything further we can do to assist you, please dont hesitate to reach out.Thank you for your understanding and for choosing us in the past. We hope we can serve you again in the *********** regards,**** *.Customer Advocate TeamReview fromJoanna C
Date: 12/17/2024
1 starJoanna C
Date: 12/17/2024
0 Stars! Worst experience ever! Ordered parts from this company on Nov. 22, 2024. Delivered 11/29/24. Brakes, pads and calipers. $334.92 Guaranteed to fit my vehicle. Appointment with garage 12/6/24. Parts weren't the correct size. Called carparts.com to return. Was sent return shipping labels. Parts came in 2 shipments and I ordered a kit. Received parts back 12/9 and 12/10. Still no refund! They contact me to order more parts from them. Not gonna happen. Getting money back so you can order correct parts is proving to be difficult. I would not recommend this company to my enemies let alone my friends! Run! Don't scroll on their page. Don't waste your time or money! When I spoke to customer service on 12/6/24 she assured me I would receive refund within a week of receiving return. Now it's we have to send the un used parts to quality check first 10 days for that the another 5 to 10 days for refund.CarParts.com, Inc.
Date: 12/19/2024
Hi ******,We're sorry to hear about the difficulties youve faced with your order and refund process. Waiting so long for a refund after receiving incorrect parts is incredibly frustrating, especially when clear communication and efficient resolution are so important in these situations.Its understandable that this experience has left you dissatisfied, and we appreciate you sharing it in detail. The extended timeline for the quality check and refund is disappointing and should have been communicated upfront to set clear expectations.Your feedback highlights areas where improvements are necessary, and rest assured that we are taking necessary steps to prevent this from happening in the future.Anyhow, as our records show, you were already spoke to one of our representatives today and get everything straightened out.Thank you for sharing your honest *********** regards,CarParts TeamReview fromJason B
Date: 12/17/2024
5 starsJason B
Date: 12/17/2024
I was very pleased with the quality of the parts and the speedy deliveryCarParts.com, Inc.
Date: 12/18/2024
Hi *****,Thank you for your wonderful feedback! We're so glad to hear that youre pleased with the quality of the parts and the speedy delivery. We truly appreciate your support and look forward to serving you again in the future.Regards,CarParts TeamReview fromKen S
Date: 12/15/2024
4 starsKen S
Date: 12/15/2024
Ordered ***lacement headlights for a 1994 Chrysler LeBaron; they had them, shipped in good time, upon inspection the spacers to keep the bulbs seated were in many pieces. I could tell that the plastic was molded at too high a temperature making the spacers brittle. The pressure of the retaining ring caused the spacers to crumble. There was no sign of damage due to shipping and I worked in a plastic injection molding shop for many, many years.I asked a service *** to see if ***lacement parts were available and the answer was, No, sorry. Well for me that was understandable and I can make these work quite easily.Four stars for having these old headlights and good price as well as fairly quick shipping. If not for the broken parts along with no ***lacement spacers it would have been Five stars.CarParts.com, Inc.
Date: 12/18/2024
Hi ***,Thank you for sharing your detailed feedback! We appreciate your understanding regarding the issue with the spacers and are glad to hear you were able to make the headlights work. We take your comments about the quality of the molded parts seriously and will look into this further.We're also grateful for your recognition of our pricing and shipping speed. Your insights are valuable to us, and well work on improving to ensure a better experience in the future. If you need any further assistance or have additional concerns, please dont hesitate to reach out.Regards,CarParts TeamReview fromAngel E
Date: 12/15/2024
5 starsAngel E
Date: 12/15/2024
Great products quick shipping an constantly give updates on package delivery will continue doing business with themCarParts.com, Inc.
Date: 12/18/2024
Hi Angel,Thank you so much for your kind words! We're thrilled to hear that you're happy with our products, shipping, and updates. We truly value your business and look forward to continuing to serve you. If you ever need assistance, feel free to reach out.Regards,CarParts TeamReview fromChristopher D
Date: 12/15/2024
5 starsChristopher D
Date: 12/15/2024
I had a fantastic experience with this company, particularly their customer service. The mirror I ordered was a perfect fit for my vehicle and arrived sooner than anticipated. I accidentally input the wrong address, but a helpful customer service representative quickly corrected it before shipping, saving me a lot of hassle. Throughout the delivery process, I received timely text updates. The mirror was not only significantly cheaper than the dealer's option but also of excellent quality. In fact, I couldn't distinguish it from the original equipment manufacturer's part. I will definitely be a returning customer and highly recommend this company to anyone seeking car parts. Great work!CarParts.com, Inc.
Date: 12/18/2024
Hi,Thank you so much for your thoughtful and detailed feedback! Were thrilled to hear about your fantastic experience with our customer service and the quality of your order. It's great to know the mirror was a perfect fit and exceeded your expectations, both in quality and price.Were especially glad our team could quickly resolve the address issue for you and that the timely updates made your delivery experience smooth. Providing exceptional service and reliable products is our top priority, and hearing your kind words truly motivates us to keep it up.Thank you for choosing us for your car parts needs. We look forward to serving you again in the future and appreciate your recommendation. Safe travels, and see you next time!Best regards,Carparts.com Team
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