Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromTomerris C
Date: 10/12/2024
1 starThis company promised me my part the next day and once I paid my money shipping changed to two days later. Ok understandable but then I get and email saying there was a complication and it turned into receiving package 4 days later which if I had known this I would have never ordered this part from them. I had a customer that had a customer that was from out of town as needed to be gone by a certain time and now I had to spend more money to get part from elsewhere. Never again will I trust this company.Review fromBrian K
Date: 10/10/2024
5 starsBrian K
Date: 10/10/2024
Ordered headlights for ***** Silverado, parts were correct and shipped on time.
CarParts.com, Inc.
Date: 10/11/2024
Hi *****,Thank you for your feedback! We're glad to hear that the headlights for your ***** Silverado were correct and arrived on time. Your satisfaction is important to us, and we appreciate your business. If you need any further assistance, please don't hesitate to reach out.Regards,CarParts TeamReview fromDavid S
Date: 10/09/2024
5 starsDavid S
Date: 10/09/2024
Parts took a few xtra days to get to me, my customer was bummed at first but got over it. Ball joint and tie rod ends are on the ****** and its aligned all is good. Parts were worth the money and Ill order from car ************************** again. My first experience ordering from them ended with a win.CarParts.com, Inc.
Date: 10/10/2024
Hi ***** *********,Thank you for sharing your experience! Were glad to hear that the parts ultimately worked out and that your Blazer is all set with the ball joint and tie rod ends. We appreciate your understanding regarding the shipping delay and are thrilled that you found the parts worth the investment. We look forward to serving you again in the future!Best regards,**** *.Customer Advocate TeamReview fromShawn R
Date: 10/08/2024
1 starShawn R
Date: 10/08/2024
I ordered a part on October 2 and get an email shortly after telling me it was delayed and here it is October 8th and it just showed up. I had to purchase it local because I needed my car sooner than later. I requested to send the part back that I paid $28 shipped and was offered $7.07 and I have to waste my gas to drive it to *****. This company is a scam BEWARE.CarParts.com, Inc.
Date: 10/09/2024
From: ********************************************* To: ************************ Subject: CF-3268 Order ID ******** Sent: October 9, 2024 10:43 AM Hi,Thank you for your feedback regarding the ATPFG-32 Oil Pan Gasket.We're sorry for the delay in delivery and for any inconvenience caused by the partial refund. We understand how disappointing it can be when expectations are not met, particularly concerning timely delivery and the expectation of a full ********* address this, I have adjusted your refund to include the shipping fee and the cost of the return label, increasing your total refund amount.We truly value your experience and are committed to regaining your trust in our service. If you have any further questions or need assistance with any future orders, please don't hesitate to reach out.Thank you for your understanding.?Regards,Carparts.com TeamReview fromCheryl H
Date: 10/08/2024
5 starsCheryl H
Date: 10/08/2024
Great product and quick shipping. We will definitely be using them in the future.CarParts.com, Inc.
Date: 10/09/2024
Hi ****** ******,Thank you for your fantastic feedback! We're thrilled to hear that you loved the product and appreciated the quick shipping. We look forward to serving you again in the future!Best regards,**** *.Customer Advocate TeamReview fromray b
Date: 10/08/2024
5 starsray b
Date: 10/08/2024
I have found what I need at a fair price. This is mostly true, I have shopped here just for convenience, but the price is still fair.CarParts.com, Inc.
Date: 10/09/2024
Hi ***,Thank you for your feedback! We're glad to hear that you found what you needed at a fair price and that our convenience played a role in your shopping experience. We strive to provide both value and accessibility, and its great to know were meeting those goals. If you have any suggestions for improvement, wed love to hear them!Thanks,**** *.Customer Advocate TeamReview fromJose V
Date: 10/03/2024
1 starJose V
Date: 10/03/2024
THEY HAVE A VERY BAD SERVICE, I MADE A PURCHASE AND THEY PROMISED ME DELIVERY IN 3 DAYS AND IT TOOK MORE THAN 7 DAYS FOR DELIVERY, DO NOT BUY ANYTHING FROM THEM AND THE PRICES ARE NOT GOOD, THEY ARE HIGHCarParts.com, Inc.
Date: 10/04/2024
Hi ****,Thank you for sharing your feedback. We sincerely apologize for the delay in your delivery and for any frustration it has caused. We understand how disappointing it is when expectations arent met, especially after being promised a specific delivery time. I also appreciate your comments about our pricing, and well take this into consideration as we strive to offer the best value to our customers.We value your experience and hope to restore your trust in our service. If you ever have any questions or need assistance with another order, dont hesitate to reach out!Best regards,CarParts TeamReview fromTed M
Date: 09/30/2024
1 starTed M
Date: 09/30/2024
Waited 6 days for part then it was wrong part.CarParts.com, Inc.
Date: 10/02/2024
Hi ***, Thank you for sharing this review about the Ignition Coils. We apologize if this has caused you any inconvenience. We have forwarded the concern to our Shipping Team for further investigation. On the other hand, the part that you order will not fit a 2014 ************** Based on our records, the vehicle provided is 2014 *********** The return and shipping label has been provided. Please have these coils returned so we can process the refund. Thank you.Review fromshlomo l
Date: 09/25/2024
1 starshlomo l
Date: 09/25/2024
Shipping charges per piece unacceptable! 2 items $35 to ship. Not happy! Ship all at once for less. Will shop elsewhere.CarParts.com, Inc.
Date: 09/27/2024
Hi ******,Thank you for bringing your concern to our attention. Please know that we are committed to assisting you *********** CarParts.com, we strive to offer fair and honest pricing, and we're sorry to hear that you were dissatisfied with the shipping cost. The fees are determined by the courier based on factors like box dimensions, weight, and the package's origin. However, we are continuously working to improve and find ways to better serve our customers in the future.I also looked into your order and found the most recent one placed on September 19. Could you confirm if this is the order you are referring to?We look forward to hearing from you.Thank you,Norylin T.Customer Advocate TeamReview fromAshley P
Date: 09/24/2024
1 starAshley P
Date: 09/24/2024
I needed to return a $345 purchase because it was the wrong part. Requested the return, received a shipping label and sent it back promptly. I sent the items back on September 7th. The warehouse received the items on the 11th. Their website says the parts are usually inspected and a refund is issues within 7 days. It's been 13 days and nothing. I've followed up, I've talked to a different people. Yesterday my part was "in line for inspection" and they'll update me when a refund is issued. I'm really struggling right now and they are only refunding me $278 of the $345. Apparently because I ordered the wrong part I'm responsible for the shipping. Which, fine, I get it. I just want my money back so I can forget this company ever existed.CarParts.com, Inc.
Date: 09/25/2024
Dear ******,Thank you for sharing your experience with us. We sincerely apologize for the frustration and delays youve encountered regarding your return and refund. We strive to process returns quickly, and we understand how important it is for you to receive your funds promptly.All returns are subject to inspection, and we can only process refunds after the inspection. However, please rest assured that we are committed to finding ways to improve our process and expedite refunds in the future.Regarding the refund amount, our policy states that customers are responsible for shipping costs when returning items that were ordered incorrectly. We appreciate your understanding of this policy, but we recognize how disappointing this situation has been for you.We greatly appreciate your feedback and are dedicated to enhancing our processes. We've sent you an email with additional information, and if you need any further assistance, please don't hesitate to reply. Thank you for your continued support!Best,****** *.Customer Advocate Team **********************
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