Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromRhonda C
Date: 09/24/2024
5 starsRhonda C
Date: 09/24/2024
I got a part I desperately needed and it was at a great price! I would recommend this company
CarParts.com, Inc.
Date: 09/25/2024
Hi ******,Thank you for your positive feedback! We're thrilled to hear that you found the part you needed at a great price. Your recommendation means a lot to us, and we're here to help you again in the future!Kind regards,****** *.Customer Advocate TeamReview fromPamela t
Date: 09/23/2024
1 starPamela t
Date: 09/23/2024
Ordered from the company and they took the payment then turned around and took more money as my parts was sent out separately so I got charged double for the parts. They never returned the money they said they hold for a deposit. The last package they sent out got stolen and they told me they couldn't help me even after I filed a police report. Worst company and customer service ever.CarParts.com, Inc.
Date: 09/24/2024
Dear ******,Thank you for sharing your feedback. We sincerely apologize for the frustrations you've experienced with your recent order and our customer service. Your concerns are important to us, and we want to address them properly.I wanted to clarify the charges on your account. The initial amount you see is a pre-authorization, not a final charge. The actual charge will be processed once the parts are shipped from our warehouse. Since your order is being fulfilled from multiple locations, you may notice separate charges.Please note that the pre-authorization will automatically be released within 3-5 business days after the order is completed. Feel free to check your account for updates.We're also sorry to hear about the theft of your package. We understand how distressing this situation can be, and it is frustrating that we could not meet your expectations for assistance. We do not file claims for stolen packages especially if there was a proof that it was already delivered to the delivery address provided. However, allow us to look into this further. I sent you an email and you may reply to it so I can assist you. Warm regards,****** *.Customer Advocate Team **********************Review fromSteven B
Date: 09/20/2024
1 starSteven B
Date: 09/20/2024
I rate this company with a big "0"!!!!! I ordered front and rear rotors and brake pads for my vehicle but the front brake pads and the rear rotors that I received were not even close to the correct size (both way too small). Since I was trying to get my brakes fixed within the same day, I used the front rotors but ended up buying new front brake pads from Auto Zone. Also, in order to get everything fixed within the same day, I purchased the correct rotors from Auto Zone but used the pads that I had received. When I tried to return the incorrect parts, I was told no way. Now, I AM STUCK WITH A SET OF BRAKE PADS AND ROTORS THAT I'LL NEVER BE ABLE TO USE (I just as well haul them to the dump still in their boxes)!!!!! I'LL NEVER DO BUSINESS WITH THIS ************** EVER AGAIN!!!!!!!!!!CarParts.com, Inc.
Date: 09/21/2024
Hi ******,Thank you for sharing your experience, and I sincerely apologize for the frustration you faced. We understand how critical it is to receive the correct parts, and I regret that we fell short in this instance.Upon reviewing your case, I found that the part you ordered was for models with one-piston front calipers, while your vehicle has dual-piston front calipers, which is why the part was not suitable.Additionally, we noted that you were able to use the rear pads and front rotors. Unfortunately, we do not accept partial returns. To process a refund, all parts must be returned; otherwise, the refund will be denied. If you need further assistance, we have also sent you an email, and you may reply there.Kind regards,****************Customer Advocate TeamReview fromAndrew W
Date: 09/18/2024
1 starAndrew W
Date: 09/18/2024
I've ordered before from them but I got let down today. My order clearly said a driverside headlight at the top which I waited a full week for driving with 1 headlight and I was delivered a passenger side headlight! Very aggravated.CarParts.com, Inc.
Date: 09/19/2024
Hi ******,This is to inform you that we received your review on part number ********** Driver Side Headlight.We pride ourselves in selling good quality parts at reasonable prices so we are quite saddened and embarrassed that we fell short in your case.We apologize that you have to go through this hassle. Rest assured though that we will do our best to make this right for you.We have sent you an email regarding options we can help you with.We will be waiting for your response.******************Customer AdvocateReview fromFrank C
Date: 09/15/2024
5 starsFrank C
Date: 09/15/2024
They gave me a part that i needed at a great fair price It was hard to find and they delivered it as projected. ***** ******* **********CarParts.com, Inc.
Date: 09/16/2024
Hi *****,Thank you for your wonderful feedback! Were thrilled to hear that you received the part you needed at a fair price and that it was delivered on time. Were glad we could assist you in finding a hard-to-find part.If you need any further assistance or have more questions in the future, please dont hesitate to reach out.Regards,CarParts.comReview fromJasmine W
Date: 09/13/2024
2 starsJasmine W
Date: 09/13/2024
I have purchased multiple times from Carparts.com with no problems. The parts are good and shipping times are great as well. My issue is that I sent back my old wheel bearing hubs for the lifetime replacement guarantee and have not received my funds. The resolution center emailed me on 7/28 asking if the ** I used was active and if it wasn't they'd issue a check. 7/29 I replied to issue a check and gave my mailing address. It is now 9/13 and I still have not received a check even after speaking with support again through chat. I can provide any documentation necessary. I shop here somewhat often and hope this is not something that ruins my experience in the future.CarParts.com, Inc.
Date: 09/14/2024
Hi *******,Thank you for sharing your review about your order.I tried pulling up an order using your email address and first and last name, however, no order was found. To further assist you with your concern, can you please provide us the following information:Order Number:Name:Date of Purchase:Phone Number:Email Address: (associated on the order)Order Total:Please reply to the email we sent so we can address your concern.Thank you.Review fromMark J
Date: 09/06/2024
5 starsMark J
Date: 09/06/2024
Pleasure doing business with them, had to replace parts that I purchased through them and no issues, returning and receiving the replacement.CarParts.com, Inc.
Date: 09/07/2024
Hi ****,We are incredibly grateful that you took the time to share your feedback with Auto Parts by CarParts.com - Right Parts. Right Now. . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience it means the world to our entire team!Thank you for doing business with us.All the best,******************Customer Advocate TeamReview fromRalph P
Date: 09/06/2024
5 starsRalph P
Date: 09/06/2024
The ordering process was great and the shipping time fantastic. I did have to return my item and I want to stress these people were great and efficient.CarParts.com, Inc.
Date: 09/07/2024
Hi ***** ,We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience it means the world to our entire team!Thank you for doing business with us.All the best,******************Customer Advocate TeamReview fromJames J
Date: 09/04/2024
1 starJames J
Date: 09/04/2024
Ordered and paid for a set of headlights, they only sent one headlight. Contacted via chat and finally they consent to send the other light. They instead sent a set. Turns out none of them are even for the car I entered into their data base. Decided to order from a more reputable vendor and just return the 3 incorrect lights while letting them know that they had listed the wrong parts on their site. Returned all 3 headlights and they only want to refund me for one headlight. About $100 less than I paid. They wasted 3 weeks of my time when I needed to replace the lights and ready the car for private sale. Tired of being at the mercy of retailers like this. Im going to start vetting everyone I purchase from beforehand through the BBB.CarParts.com, Inc.
Date: 09/04/2024
Hi *****,We apologize for the inconvenience this has caused you. Upon reviewing your order and returns, we found that the parts were actually returned separately, which is why your refund will be processed separately as well. I tried to call you, but unfortunately, we were not able to reach you.I would like to inform you that I have requested the initiation of your other refund. We will send you a confirmation email once the refund has been processed. I have also sent you an email in case you have further questions or concerns. Feel free to reply and I will do my best to assist you. Once again, we apologize for all the inconvenience this has caused you. Rest assured that we will further investigate the incorrect parts you received and see areas we can improve.Kind regards,****************Customer Advocate TeamReview fromDavid G
Date: 09/03/2024
2 starsDavid G
Date: 09/03/2024
I bought a set of four rotors with brake pads for my ****** Camry. The website for purchasing seem to work just fine no problems. After placing the purchase when I started getting shipment information, It became confusing. The partner that I purchased all of a sudden there were two. To avoid any confusion I contacted carparts.com on their chat page after some lengthy conversation and some confusion on their end. I finally figured out how they sell the bundle but because it's drop shift it comes across as multiple kits for front and back. They blamed it on the fact that it's handled by the manufacturer. That's a cop out because as the reseller you should be owning that and you should know exactly what things and how things are presented to the customer. Second was a shipping issue. My package was supposed to arrive September 2nd but because of the holiday it got pushed to the third. Okay great. Then I get an email from carparts.com stadium that it's been pushed out to the 4th. I was not happy about that and when I contacted them by chat he said it shows in my system that it scheduled to be delivered on the 3rd. I sent him a copy of the email that I got from carparts.com stating the 4th. He indicated that that was not accurate. Then why send out the email? After another lengthy conversation (the same day as my other issue / call). The *** told me that everything was scheduled to arrive today September 3rd. I was expecting the packages ***** arrived I went out and checked and I only have one of two boxes. This is my front set of rotors and pads. I go check tracking only to find out that the second box will not arrive until tomorrow. Unacceptable!! The mishandling of information the complete lack of knowledge as to what's happening the poor communication in email and website and now I get half my order today and I'll get the other half tomorrow ***** was in my driveway why aren't they both here now I have to wait another day to get the vehicle back on the road.CarParts.com, Inc.
Date: 09/08/2024
Hi *****, Thank you for sharing this review about the delivery of your order. We apologize if this has caused you any inconvenience. We have forwarded this issue to our Shipping Team for proper disposition. For further assistance, please feel free to email us. Thank you.
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