Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 461 Customer Reviews
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Review fromRoland S
Date: 09/03/2024
3 starsRoland S
Date: 09/03/2024
Everything went really well. The only bummer was when I returned the item. And shipping fees were added in ,etc. I ended up losing 20.*****
CarParts.com, Inc.
Date: 09/04/2024
Hi ******, Thank you for sharing this review. Based on our records, the Front, Driver Side Door Lock Actuator was returned because it was no longer needed. We offered you a discounted return label and cost of which will be deducted on your refund total. One of our representatives explained about the label we sent for the return of the part. Thank you.Review fromMohammed I
Date: 09/02/2024
1 starMohammed I
Date: 09/02/2024
Incorrect part was shipped. Harmonic balancer. I selected the my vehicle on carparts website and the website verified that this hrmonic balancer will fit your vehicle that you selected and I proceeded with payment. I was charged full price and week late I received the part. When I installed the part it broke my supentine belt and then I matched it with old part it showed timing marks little different. I still thought that since this is new part it would have the correct marks.After it broke my belt I took tha Harmonica balancer off the vehicle and contacted carparts they said sorry we can't take your return we can request for 20$ ... My car is still down and I can't commute to work and they are sitting and telling me they can't accept return. Since wrong part was shipped. I'm like first they ship me wrong part. Then they had audacity of think that I'm supposed to perform a quality control on their behalf to measure and analyze if they have shipped the correct part.This is beyond ********. Pardon my French but this unacceptable When inplaced an order on their website, it confirmed that shipped part will fit my vehicle and now since it didn't they are not cooperating at all basically mocking at my situation.I am unable to commute to work and my car is still down and yet they are not taking the ownership to their fault and resolve my issue. This has caused me tremendous amount of inconvenience, not to mention the time I had to spend and waist to go back and forth to their email and no help yet.I am hoping to get the new replacement part and return label for this wrong part that they sent. This has has been so stressful situationCarParts.com, Inc.
Date: 09/03/2024
Hi ********,Were very sorry to hear about your experience and the inconvenience this has caused.We are committed to ensuring that our customers receive the correct ********************** and timely support. It's evident that we didn't meet this standard in this instance. Please be assured that we will thoroughly investigate this matter and continue to identify areas for improvement.It appears that you are already receiving assistance via email and are inquiring about getting a replacement. However, it seems that a replacement may not be applicable in your case since you might receive the same exact part. Our team is currently looking into other possible options to assist you. Please continue to respond to our emails so that we can continue to help you. We appreciate your patience.Kind regards,****************Customer Advocate TeamReview fromMarilyn B
Date: 08/29/2024
5 starsMarilyn B
Date: 08/29/2024
I received the part I ordered within a reasonable amount of time and it was at a very good price point. Unfortunately, I need to return the part as it was not the cause of my vehicle's problem. That process is also very smooth which I appreciate.CarParts.com, Inc.
Date: 08/30/2024
Hi *******,Thank you for your feedback! Im glad to hear that you received the part promptly and at a good price. Its great that the return process was smooth for you as well. If theres anything else you need or if you have any further questions, feel free to reach out. Were here to help!Thanks,************Customer Advocate TeamReview fromDave N
Date: 08/29/2024
5 starsDave N
Date: 08/29/2024
Parts arrived when promised and this was an easy swap out on our daughter's 2011 Kia ****** New lights are working great. Would recommend CarParts.com.CarParts.com, Inc.
Date: 08/30/2024
Hi ****,Thank you for your feedback! We're thrilled to hear that the parts arrived on time and the swap-out was smooth for your daughter's 2011 **************. Its great to know that the new lights are working perfectly. We appreciate your recommendation and look forward to assisting you with any future needs!Thanks,************Customer Advocate TeamReview fromHatem A
Date: 08/27/2024
1 starHatem A
Date: 08/27/2024
No more buying from your business, you lost my package and no one is willing to help.Someone named ***** with customer service, hung up the phone while i was talking to him.CarParts.com, Inc.
Date: 08/29/2024
Hi *****,We are truly sorry to hear about your recent experience with our service, and I completely understand how frustrating this situation has been for you. Your feedback is invaluable to us, and we are committed to addressing these concerns promptly.We deeply apologize for how your call was handled. Please know that this is not reflective of the level of service we strive to provide. We are taking this matter seriously and will be addressing it with the involved agent to ensure that it does not happen again.Additionally, we apologize for the inconvenience caused by the lost package. We can confirm that a full refund was processed on 08/27/2024. Please be aware that the time it takes for the refund to reflect in your account will depend on your bank's processing time.If you have any further questions or need additional assistance, please dont hesitate to reach out. We are here to help.Best Regards,CarParts.comReview fromedward m
Date: 08/27/2024
1 staredward m
Date: 08/27/2024
im whating 4 weeks for a part im told it bin shiped not happy with car parts. comCarParts.com, Inc.
Date: 08/28/2024
Hi ******,Thank you for bringing this to our attention. We apologize for the inconvenience this has caused, and this is not the kind of experience we want for our customers. We are escalating this issue with ***** SmartPost to ensure it does not happen again.Your refund has already been issued. Thank you for working with us on this matter.Regards,CarParts TeamReview fromJerry L
Date: 08/27/2024
1 starJerry L
Date: 08/27/2024
Terrible company to deal with. They do not honor their own return policies. I do not recommend ever doing business with them.CarParts.com, Inc.
Date: 08/28/2024
Hi *****,We're sorry to hear about your return. After thorough checking, we found that the returned package was incomplete and the reservoir was stained with grease. Our warehouse team confirmed that all parts were shipped complete. As stated in our return policy, parts must be returned in their original condition. Since our receiving team received the part used and incomplete, we are unable to process the refund. We hope you understand that our policies are designed to ensure consistency and fairness for all customers.******************************* TeamReview fromBobbi G
Date: 08/26/2024
1 starBobbi G
Date: 08/26/2024
Returned brand new headlights with RMA Mxxxx3733456, box unopened. They were received by the Chesapeake warehouse on 8/13/24 and I still haven't received my refund on 8/26/24.CarParts.com, Inc.
Date: 08/27/2024
Hi *****,Thank you for bringing this to our attention. We have reviewed your return and are happy to inform you that the credit was issued on August 27, 2024. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out to us.Thanks,************Customer Advocate TeamReview fromMichael M
Date: 08/25/2024
5 starsMichael M
Date: 08/25/2024
The grill was exact replacement and very well made. Came with all fasteners needed.CarParts.com, Inc.
Date: 08/28/2024
Hi *******,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.Thank you for choosing CarParts.com. We look forward to serving you for many years to come!Regards,CarParts TeamReview fromAlex M
Date: 08/25/2024
1 starAlex M
Date: 08/25/2024
I ordered a part on Aug 17. Its now Aug 26 *** ex still says it hasnt received the package . Ive made 8 or 9 phone calls wasted countless hours and now Im told they cant process a refund until the order processed .Well the order is never going to process therefore they cant give me a refund because their warehouse is never going to get the package to Fed Ex. I will never order from this company again and will file a lawsuit or more complaints if I dont get a refund for this item.CarParts.com, Inc.
Date: 08/28/2024
Hi ****,We apologize for the inconvenience you have experienced with your recent order. We understand your frustration with the delays and the difficulties youve faced in trying to get a resolution.We are currently investigating this with the vendor, as this part was supposed to be shipped out on August 21, but it did not happen. It took the vendor more than 9 days to complete the order process, and this is not the kind of experience we want our customers to have. Based on the order details, we have already issued a refund for this order.Thank you for working this out with us.Regards,CarParts Team
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