Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromRalph A
Date: 05/05/2025
4 starsRalph A
Date: 05/05/2025
Parts are great, fit perfect. However, their shipping and deliver needs help. I was surprised to get a part on a Monday- but they didnt actually ship it until Tuesday, got it on a Friday. I give them a call, on a Tuesday morning, they overnighted a replacement part deliver Wednesday. I gave them 4 stars for standing by their shipping, getting me the part I needed ASAP. I plan on using them in the future. Part was a perfect fit, easy to install. I would have given 5 stars, but shipping was late.
CarParts.com, Inc.
Date: 05/06/2025
Hi *****, Thank you for your thoughtful feedback! We're glad to hear the part was a perfect fit and easy to install thats exactly what we strive for. We also appreciate your patience and understanding regarding the shipping issue. While we regret the initial delay, we're happy we could resolve it quickly and get the replacement to you overnight. Your 4-star review means a lot, and we're committed to improving our shipping process to ensure a smoother experience next time. We look forward to serving you again in the future!Thank you. Shebet C. Customer Advocate TeamReview fromIva V
Date: 05/01/2025
5 starsIva V
Date: 05/01/2025
My experience was great, I accidentally ordered the wrong part. They were great in helping get the right one. Then there was actually more damaged than we thought and had to return the part, and they were great.CarParts.com, Inc.
Date: 05/03/2025
Hi ***, Thank you so much for your kind words! We're glad we could help you get the right part and support you through the return process when things turned out to be more complicated. We know these situations can be frustrating, so we're happy we could make things a little easier for you. If you ever need anything in the future, don't hesitate to reach out!Thank you. Shebet C.Customer Advocate TeamReview fromJohn V
Date: 05/01/2025
5 starsJohn V
Date: 05/01/2025
Bumper arrived in good condition, is now at the body shop getting paintedCarParts.com, Inc.
Date: 05/02/2025
Hi **** *******,Thank you for the update! I'm glad to hear the bumper arrived in good condition and is now at the body shop for painting. Please dont hesitate to reach out if you need anything else during the installation process or if any other questions come up.We appreciate your business and look forward to serving you again in the future!Best regards,CarParts.comReview fromJeffrey B
Date: 05/01/2025
1 starJeffrey B
Date: 05/01/2025
I ordered a power steering pump for my car on April 14th. $98.06 was taken out of my account. According to their tracking information they used ***** to ship the package. It never arrived. I had to purchase the part locally so I could get my car fixed. The mechanic who was helping me out had a deadline. I was on the phone at least half a dozen times trying to get a refund. Then it became a stream of emails. At least 17 currently. They use a company called Extend to insure their packages. Initially they wanted me to file the claim with Extend. I had requested they do it. They said OK and then sent me instructions on how to do it. I tried and was unsuccessful. Extend wanted documentation of the shipment that only CarParts had. I finally got them to file the claim on my behalf. Extend eventually sent me an email with a link to a giftcard for $67.13. No explanation of what kind of gift card, what company it's with, nothing. I did not click on the link. I once again have emailed CarParts and am awaiting a reply. It's now May 1st and I'm still out almost $100. I'm a senior living on a limited budget. I don't have a hundred bucks to spare. I have spent hours trying to get this resolved. My advice DO NOT USE CARPARTS.COM!CarParts.com, Inc.
Date: 05/02/2025
Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience and frustration you've experienced throughout this process.We understand how important it is to receive the parts you order in a timely and reliable mannerespecially when your transportation and budget are impacted. We regret that your package was not delivered as expected and that our initial instructions regarding the shipping claim added further confusion.After reviewing your case, I can confirm that a claim was successfully filed on your behalf with Extend, our shipping protection partner. The reimbursement was issued in the form of a gift card via ************** in the amount of $67.13. I understand this was not clearly explained at the time, and we're sorry for the lack of clarity. In addition to that amount, we have issued a separate refund to ensure you are fully compensated for your original purchase.We are also reviewing our processes internally to ensure future customers dont face similar difficulties, especially when filing claims through third-party services.Your feedback is extremely valuable, and we appreciate your patience throughout this situation. If you have any questions or need help using the gift card or confirming your total refund, please dont hesitate to reach out.Sincerely,Carparts.com TeamReview fromCrissy W
Date: 04/26/2025
1 starCrissy W
Date: 04/26/2025
Got calipers for my 2014 **** flex SEL 220 dollars I spent on them got them and they were to small , I called them to let them know and they said I only had thirty days but upon looking at the return policy online it clearly says I have 60 yet they don't stand by their word when I sent them an email with their logo their business email attached to that they said they can only do 30 days and all I want is the correct sort not my money back this is bad business and not acceptable at all pretty much being a thief in my book and ripping off a customer you got the part wrong not me after me sending you the correct make and model of my car I sit here with useless parts and they don't stand by their word so I'll never buy from them again and I spent over 2000 in parts they got that one wrong and yet I sit here with no part from my car . This is not ok at all .CarParts.com, Inc.
Date: 04/27/2025
Hello Crissy,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your order.We understand your frustration regarding the part fitment and the concerns about our return policy. A supervisor attempted to reach you by phone but was unable to connect and has since sent you a follow-up email. Additionally, we have escalated your case to our warehouse team to inquire if we can make an exception and accept the return, even though the request falls outside the standard 30-day return window. We are currently awaiting their response.Our goal is always to provide a positive experience for our customers, and we regret that we fell short in this instance. We appreciate your patience and will continue working to resolve this matter as quickly as possible.If you have any further questions or would like to discuss this further, please feel free to reply to our email or contact us directly.Thank you again for your feedback.Sincerely,****** *.Customer AdvocateReview fromL. W.
Date: 04/25/2025
1 starL. W.
Date: 04/25/2025
Terrible!!!I bought a window regulator part for the first time using car parts com. The mechanic installed it and it broke a few weeks later. We figured it was a fluke, got another part through the warranty and it also broke. I followed the steps to get paid for the labor and they denied me. They had the audacity to say it was my mechanic with twenty years experience that installed the Chinese part incorrectly TWICE. A superior ******** part is working wonderfully. Shame on you for ripping off the American consumer.CarParts.com, Inc.
Date: 04/26/2025
Hi ******, Thank you for taking the time to share your experience. Were truly sorry to hear about the issues you faced with your window regulator and the frustration it caused. This is certainly not the experience we want for our customers.We stand behind the ********************** we sell and our warranty process is in place to protect our customers when something goes wrong. That said, we clearly fell short in your case, and we apologize for any inconvenience caused. We respect your mechanics expertise and appreciate your loyalty to quality products. Your feedback has been shared with our quality assurance and warranty teams for further review.If youre willing, we would appreciate the opportunity to make this right. Please reach out to us directly so we can discuss this further.Thank you again for your feedback it helps us do better.L. W.
Date: 05/04/2025
I was only offered a 25% coupon off my next purchase. I will never buy anything from them and will continue telling my story. I asked them to please come to ******* and observe how my new ******** auto part is working wonderfully. Talk about adding insult to injury. The person who left this answer didn't even know that Carparts.com does offer labor reimbursement. Also, the customer service is based overseas. Terrible answer.Review fromBill R
Date: 04/21/2025
5 starsBill R
Date: 04/21/2025
Always have had a good experience with CarParts.com. Always have what I need, gets delivered in a timely manner, and always correct. Had one issue with a defective part over the past 2 years and I was able to speak to an agent and it was taken care of immediately. Great customer service !CarParts.com, Inc.
Date: 04/22/2025
Hi ****,Thank you so much for your kind words and continued support over the past two years! We're thrilled to hear you've had consistently great experiences with us, and that our team was able to quickly assist you when an issue came up.We truly appreciate your trust in CarParts.com and look forward to helping you with your future automotive needs!Regards,CarParts TeamReview fromTeaghun G
Date: 04/16/2025
1 starTeaghun G
Date: 04/16/2025
Items are incredibly overpriced, and aren't worth the purchase. Support a local scrapping business, and get parts for a fraction of the price.CarParts.com, Inc.
Date: 04/19/2025
Hi Teaghun,Thank you for sharing your feedback. We're sorry to hear that you found the pricing to be higher than expected. While we strive to offer competitive prices along with quality, convenience, and reliable customer support, we understand that other options may sometimes better meet your needs.Your order has been successfully canceled, and the payment was voided. Weve also reached out to you separately in case theres anything else you might need.If we can assist you in the future, wed be happy to ********* regards,****** *.Customer AdvocateReview fromDan B
Date: 04/16/2025
5 starsDan B
Date: 04/16/2025
Everything went as advertised. I will use them again. I own 2 used vehicles, so I will be buying parts in the future. Thanks for your great service.CarParts.com, Inc.
Date: 04/17/2025
Hello *** ******!Thank you so much for your kind words! We're thrilled to hear that everything went as expected and that you're happy with our service. We truly appreciate your support and look forward to helping you with parts for your vehicles in the future. Thanks again for choosing us! ????All the Best!CarParts TeamReview fromAndy K
Date: 04/15/2025
2 starsAndy K
Date: 04/15/2025
Received a damaged part and only got reimbursed for the part but not the shipping.CarParts.com, Inc.
Date: 04/17/2025
Hi **** *******!Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving a damaged part. While a reimbursement was issued for the item itself, we understand your concern regarding the shipping cost.We have located your order (Order #*****************), and our team will be reaching out to you directly to assist further and ensure this matter is resolved to your satisfaction.Warm regards,CarParts TeamCarParts.com, Inc.
Date: 04/17/2025
Hi **** *******!Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving a damaged part. While a reimbursement was issued for the item itself, we understand your concern regarding the shipping cost.We have located your order (Order #*****************), and our team will be reaching out to you directly to assist further and ensure this matter is resolved to your satisfaction.Warm regards,CarParts TeamAndy K
Date: 04/23/2025
Thank you for resolving the issue so promptly.
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