Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromJames A
Date: 07/26/2023
1 starJames A
Date: 07/26/2023
Everytime I ordered from this company my order was delayed, and recently I ordered 2 parts and decided to cancel the order the next day, and All of a sudden it was already shipped, to make matters worse they claimed that one of the parts was delivered and sent me a picture claiming ***** left it by my door, but it was left by the wrong apartment and when I contacted them they claim that their not responsible for stolen items when it was either their mistake or *****'s so I'm out of my money and my parts, because of their incompetence,I strongly suggest people reconsider when it comes to dealing with this company cause they're not reliable and they don't work with you to resolve any issues that might arise
CarParts.com, Inc.
Date: 08/07/2023
Hi *****, We value the feedback you shared with us regarding the experience you had with the delivery of your order. We regret any inconvenience it has caused you. Upon our investigation, the apartment number we have on our record is C14 and not C25. Your order was placed online, and we don't have control over what information you want to put in while placing an order. There was an order confirmation email that was sent to you after you placed the order with your information, including the shipping address. Unfortunately, the package was delivered to the address that we originally had, and there's no way for us to retrieve the shipment anymore. We have seen the email you sent to us on July 20th requesting to cancel the order; however, due to the unprecedented number of emails we are receiving, we aren't able to reply to you immediately. Aside from that, the order was shipped out the same day you sent the cancellation request, so it will be too late to cancel the order by that time. We sincerely apologize for the inconvenience. We know this is not the outcome you were expecting. Rest assured that we are continually working on improving our service so your feedback is appreciated. I have sent you an email; if you need further assistance, please reply to the thread. Kind regards, ************************ Advocate TeamReview fromJay C
Date: 07/21/2023
1 starJay C
Date: 07/21/2023
Thiefs! I ordered a set of fenders, they charged my card and sent an email with track info saying they had shipped. Check the tracking and all looked good. Two weeks later I received emails saying the parts were delayed. Then suddenly I received an email that I was being partially refunded. Reached out to get the full refund only to be told that two partial refunds were issued, but they wouldn't refund shipping. Shipping that NEVER occured!CarParts.com, Inc.
Date: 07/26/2023
Hi ***, This is to confirm that we have received your feedback regarding your recent purchase from **. First off, we apologize for the inconvenience this has caused you and we do not intend this incident to happen or to cause any delay in ***********. We are now checking with ***** to understand the reason for the return of the parts. Once an item is returned to us, our system will notify us and automatically process the refund. It shows that our accounting team has already processed the remaining amount of the refund, which amounts to $63.07 on July 24, 2023. Please take note that the posting time for the amount will vary depending on your financial institution. Sincerely, ******************** Advocate Team **********************Review fromDavid S
Date: 07/09/2023
1 starDavid S
Date: 07/09/2023
WARNING (BE CAUTIOUS IF DEALING WITH CARPARTS.COM) I Purchased a Bumper Cover. The Bumper Cover came. I delivered it to the Body Shop along with a few other items. I took some off work and left my Vehicle at the shop to be repaired. The Next Day, he Body Shop called me. The Guaranteed to Fit Bumper Cover that carparts.com sent did not Fit. (It was way too small) I contacted carparts.com, spoke to an agent about the situation, even sent pictures. I was told that I was going to have another Bumper Cover ship to me because they believe that the wrong part was sent to me. The next day, I received an email from carparts.com stating that, they would not be able to replace the bumper cover because it has been modified (Painted). It is not a customers fault that carparts.com shipped the wrong part especially after there was a Guarantee to Fit Warranty. It was a huge loss for me. I did not get a refund and I ended up missing more time off work because I had to order the part from somewhere else. Meanwhile, my car is already taken apart and not drivable because its waiting on parts. P. S. I only gave them a ?? because I had to in order to post my warning!CarParts.com, Inc.
Date: 08/07/2023
Hi *****, We value the feedback you shared to us regarding the problem with the part you purchased from us. We regret any inconvenience our error in shipping you the incorrect part may have caused. We at CarParts.com work hard to deliver correct and timely shipments, however mistakes can happen occasionally, as they do in every business. When a part is delivered incorrectly, we acknowledge our error and make every effort to find a workable solution. However, before making modifications like painting, it is essential for customers to confirm the accuracy of the received part. Unfortunately, after a part has been painted, it becomes personalized and might not be suitable for sale to another buyer or usage by another customer. That is why we can no longer accept it. This is also stated in our return policy, which you may check at this link:**************************************************** We understand that this may not be the outcome you were hoping for. However, we can only give the rebate that was already processed in your order. Once again we apologize for the inconvenience. Regards, ****************Customer Advocate TeamReview fromScott B
Date: 07/06/2023
3 starsScott B
Date: 07/06/2023
I needed brake pads for a Turbo Regal and consulted the installer prior to grabbing my preferred brand (Akebono). It was suggested I try Powerstop pads as installer uses them frequently and receives good reviews. I searched a couple sites and found best price, with coupon, from car parts.com . Ordered them and they shipped quickly. Parts arrived in good order. Checked box and noted the brakes were sealed in plastic and had a date of approximately 16 months old. Seemed ok I took new pads and rotors to installer on July 2nd to install. Installer stopped and showed me the pins included in set that were too short for the Brembo calipers that are standard on car. He would have to use original parts in order to prevent damage to car, wheels, or occupants. I alerted the manufacturer and as a courtesy did so via review at Carparts.com . Since then I have been barraged with emails demanding more information. Its downright harassing at best. They want to know the vehicle model and engine for which you already fill out on their site before getting confirmation of fit. I was clear that reseller was not to blame, however the part should be removed from site and offering until manufacturer can update list and correct parts. Nope, Carparts.com appears to be making consumer out as culprit. Why ??? Poor service and a repeat visit will never be considered nor referrals now.CarParts.com, Inc.
Date: 07/07/2023
Hi *****,Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us.We apologize for any inconvenience you have experienced. Rest assured that we will look into this seriously as we are committed to resolving this matter and taking the necessary steps to prevent similar incidents from happening in the future.Regards,***********Customer Advocate Team **********************Review fromalan h
Date: 07/04/2023
5 starsalan h
Date: 07/04/2023
they are awesome when it come to ordering things you need and they get it to you faster than most.CarParts.com, Inc.
Date: 07/05/2023
Hi ****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromRobert F
Date: 07/03/2023
4 starsRobert F
Date: 07/03/2023
CarParts. com is an awesome site to find what I need for my truck. Great prices, easy to order. Enter my truck info, then I have all kinds of parts to choose from. Thank you Now DLS delivery service, they need to learn to read addresses. They have delivered to the wrong address twice so far, thankfully I was able to recover my items. Doesn't make you look good when my parts go somewhere else..CarParts.com, Inc.
Date: 07/14/2023
Hi ******, Thank you for sharing your feedback with us. We are thrilled to hear that we were able to provide you with the best resolution possible and that we could promptly resolve the issue. It was a pleasure doing business with you, and we look forward to serving you again in the future. All the best, **************** Customer Advocate TeamReview fromHimat S
Date: 07/03/2023
5 starsHimat S
Date: 07/03/2023
They very professional They know exact part for your car Quick deliveryCarParts.com, Inc.
Date: 07/05/2023
Hi *****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromBernadine L C
Date: 07/03/2023
5 starsBernadine L C
Date: 07/03/2023
Good customer service, had a little problem with the delivery of my product but CarParts. Com handled it well, this is my first time using online ordering parts, well use them againCarParts.com, Inc.
Date: 07/05/2023
Hi *********,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************Review fromAnthony M
Date: 07/03/2023
5 starsAnthony M
Date: 07/03/2023
The customer service was awesome. And the prices are very competitive. I am happy with all.CarParts.com, Inc.
Date: 07/05/2023
Hi *******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromRobert C
Date: 06/27/2023
1 starRobert C
Date: 06/27/2023
worst thieving piece of c*** company!! they flat steal your money lets see if we can file criminal charges.. and a class action law suit.. i have started the process.. time to put a stop to these scumbags with no honesty at allCarParts.com, Inc.
Date: 07/18/2023
Hi ******, This is to confirm we received your feedback. We apologize for the inconvenience this has caused you. Due to unforeseen circumstances, there has been a delay in our delivery process. We are working diligently to resolve this issue and ensure that your orders reach you as soon as possible. Rest assured that we are actively reviewing our procedures and taking necessary steps to improve our delivery efficiency. Additionally, we would like to inform you that our refund process takes approximately 7 days to complete after the inspection of the returned products. We understand that this may seem lengthy, and we appreciate your patience during this time. Our team is working hard to expedite this process without compromising the necessary quality checks to ensure a smooth refund experience for our customers. Sincerely, ******************** Advocate Team **********************
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