Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromJacqueline K
Date: 06/27/2023
5 starsJacqueline K
Date: 06/27/2023
I ordered a bumper and grill that came as a set. The bumper arrived broken. I immediately contacted carparts to advise them of the situation. Carparts rep advised me to discard the first bumper and immediately shipped me a new bumper. On top of that I found I had no use for the grill, car parts let me do a partial refund and send back the grill. This Company stands behind their products and provides great customer service.
CarParts.com, Inc.
Date: 06/28/2023
Hi **********,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromKasi T
Date: 06/27/2023
1 starKasi T
Date: 06/27/2023
I was charged $364.61,$364.61, $298.97,$30.76,$30.76 for a single order $364.61. When I called to get an explanation **************** rep yelled at me the entire time instead of explaining where my money went. This place cannot be trusted.CarParts.com, Inc.
Date: 07/17/2023
Hi ****, Thank you for taking the time to write about your experience. We sincerely apologize for the confusion and inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly and improve our service further. As stated on the Order Confirmation email, "Note this is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount." We have sent a copy of your invoice for your reference. If you have any questions, concerns or if you need further assistance, please reply to our email and we'd be more than happy to assist you. Working with you, ***********Customer Advocate Team **********************Review fromDaniel S
Date: 06/26/2023
1 starDaniel S
Date: 06/26/2023
Terrible shipping service. Website tells you on Wednesday that your part is being delivered on Saturday. Place the order and it changes the delivery date to Monday. Switched to overnight shipping. It's Monday and the part is still delayed. All customer service will tell you is to call fed exCarParts.com, Inc.
Date: 07/14/2023
Hi ******, Thank you for sharing your feedback with us. We are thrilled to hear that we were able to provide you with the best resolution possible and that we could promptly resolve the issue. It was a pleasure doing business with you, and we look forward to serving you again in the future. All the best, **************** Customer Advocate TeamReview fromLauren B
Date: 06/23/2023
1 starLauren B
Date: 06/23/2023
Their website charged me before I was able to see the subtotal. I was comparing prices for an alternator and when I pressed next they charged my card. I immediately called their customer service line and was able to talk to someone within 8 minutes and 30 seconds. This person put in a request to cancel the order, but the next day I got a shipping confirmation number. So I called again and they said they would get it re-routed back to the warehouse. Then today I walk downstairs and I have received the alternator. Now theyre making me pay to return it even though every person on their customer service line couldnt do what they said they were going to do and their website charged me early.CarParts.com, Inc.
Date: 06/26/2023
Hi ******, This is to confirm we received your feedback regarding the alternator. First off, we apologize for the inconvenience this has caused you. I see that you called us right away after the order was placed, and we put this order on hold and sent an urgent request to the manufacturer to have this order canceled. However, as per them, since this is a system-generated order, by the time we sent the request, the part had already shipped out. We sent you an email today and we are hoping for your response. Sincerely, ******************** Advocate Team **********************Review fromLenny B
Date: 06/20/2023
3 starsLenny B
Date: 06/20/2023
Low score! What was being shown , was not what I received!Shame on me for not reading further down the description. Again, what was shown and the head topic as written is NOT what I got , So Buyer be Aware!!!! They claimed , I received what I ordered, which is true, that's not what I wanted. I will not be going back to this outfit/business. Caution!!!!CarParts.com, Inc.
Date: 06/26/2023
Hi *****, This is regarding your review for the Bumper Cover. We're sorry to hear that the part did not work for your vehicle. Per our catalog, this part #: REPK760114P will fit a 2006 Kia ****** LX 6 Cyl 3.8L; however, it's specific for Mini Passenger Van, and for Models With Back-Up Sensor. Nevertheless, we will definitely review the things you mentioned and we will address it with our Marketing and Catalog Team our accordingly. We sent you an email regarding your concern. Please feel free to contact us or reply back to our email at your earliest convenience. We look forward for your response. Working with you, ***********Customer Advocate Team **********************Review fromAli A
Date: 06/18/2023
1 starAli A
Date: 06/18/2023
CarParts.com is deceiving customers into thinking they can receive their order on a Saturday and then proceed to mention in the shipping details on the website that orders are not in fact received on Saturdays and Sundays. No one is going to review this information if it says at checkout they can expect it on Saturday. Boldly lying and misleading customers to pay a high rate for next day shipping. I wont be purchasing anything again but I hope this is rectified for future customers like myself. After chatting with customer service, I was refunded the next day fee. However, for the sake of their consumers, they need to change the checkout option that shows Saturday as an expected delivery day.CarParts.com, Inc.
Date: 06/19/2023
Hi ***********************, This is to confirm that we received your feedback. Thank you for letting us know about the charges happened on your account. Rest assured that we will forward this information to our Accounting Team so they can investigate further and improve where it's needed. Per checking, we charged you incrementally on your order since the part came from different warehouses. We only charged your account once the part was sent from the warehouse. Rest assured that the authorization hold will be removed automatically within 3-5 business days of your transaction being completed. If you need further assistance, do not hesitate to reply to the email we sent. Regards, **************Customer Advocate TeamCarParts.com, Inc.
Date: 06/19/2023
Hi ***,Thank you for reaching out! We apologize for any inconvenience if your order was not delivered on time. We do not intend this to happen or to cause any delay on ***********.Rest assured that we will relay your feedback to our Shipping Team so they can investigate further and improve where it's needed.Per our records, one of our **************** Representatives replied to your email and provided you a resolution on this. Please reply to the email so we can further assist you.Thank you, ***********Customer Advocate TeamReview fromAaron T
Date: 06/16/2023
1 starAaron T
Date: 06/16/2023
I made a purchase of ******* they said it was a funds hold they then billed me for each part again the next day and refused to do anything about it. I had to do a charge back with my bank. I then had to call them and tell them to stop the shipment I wouldn't be responsible ....if they even sent it. Bottom line they will charge you twice and refuse to make it good total scam outfit. Be nice if BBB would do something but they won'tCarParts.com, Inc.
Date: 06/19/2023
Hi ***********************, This is to confirm that we received your feedback. Thank you for letting us know about the charges happened on your account. Rest assured that we will forward this information to our Accounting Team so they can investigate further and improve where it's needed. Per checking, we charged you incrementally on your order since the part came from different warehouses. We only charged your account once the part was sent from the warehouse. Rest assured that the authorization hold will be removed automatically within 3-5 business days of your transaction being completed. If you need further assistance, do not hesitate to reply to the email we sent. Regards, **************Customer Advocate TeamReview fromDennis B
Date: 06/14/2023
1 starDennis B
Date: 06/14/2023
Unauthorized charge on debit card. I ordered a shock and strut kit for my vehicle, total for parts, taxes and shipping was X amount. Next day about 18 hours later I have an alert on my card for another $92 with no warning or explanation. Called customer service and got ran around for half an hour. Told me that it was a security hold to my card to insure purchase amount, then I was finally told it was extra shipping charges. And these were accrued due to parts shipping from different locations. If this was the case, that should have been included on the order when placed, not the next day. Asked for a supervisor and was told that they were seeing same screen as representative, never talked to anyone else. They did refund the amount back to my account. Will never order from them again.CarParts.com, Inc.
Date: 06/15/2023
Hi ******,Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us.We apologize for the inconvenience about the confusion on the charges on your account. We do not intend this to happen or to cause any worries on your end.As stated on the order confirmation we sent, "For credit card payments, note this is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount. "We captured $178.35 for the Front, Driver or Passenger Side Shock Absorber and Strut Assembly and $92.08 for the Rear, Driver or Passenger Side Shock Absorber and Strut Assembly which comes up with the order total of $270.43. Rest assured that we did not charge you more than the order total.Rest assured that will look into this and see how we can improve our service.Please let us know if you need further assistance.Thank you,***********Customer Advocate TeamReview fromBarbara F
Date: 06/13/2023
5 starsBarbara F
Date: 06/13/2023
I found the personnel to be extremely helpful and efficient.CarParts.com, Inc.
Date: 06/14/2023
Hi *******,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************Review fromDAVID O
Date: 06/12/2023
5 starsDAVID O
Date: 06/12/2023
I had to call and customer service was best I have come across in a long time. Explained everything and shared many options for me to resolve issue I was having. Make me want to use them again.CarParts.com, Inc.
Date: 06/13/2023
Hi *****,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************
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