Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromJohn R
Date: 06/12/2023
5 starsJohn R
Date: 06/12/2023
Ordered what I needed. Correct parts delivered. Delivery was faster than expected. Great customer support.
CarParts.com, Inc.
Date: 06/13/2023
Hi ****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromClemisha B
Date: 06/10/2023
1 starClemisha B
Date: 06/10/2023
Zero Stars horrible wouldn't recommend to my dog customer service skills is absolutely the worstCarParts.com, Inc.
Date: 07/14/2023
Hi ******, This is to confirm we received your feedback. We apologize for the inconvenience this has caused you. Due to unforeseen circumstances, there has been a delay in our delivery process. We are working diligently to resolve this issue and ensure that your orders reach you as soon as possible. Rest assured that we are actively reviewing our procedures and taking necessary steps to improve our delivery efficiency. Additionally, we would like to inform you that our refund process takes approximately 7 days to complete after the inspection of the returned products. We understand that this may seem lengthy, and we appreciate your patience during this time. Our team is working hard to expedite this process without compromising the necessary quality checks to ensure a smooth refund experience for our customers. Sincerely, ******************** Advocate Team **********************CarParts.com, Inc.
Date: 07/18/2023
Hi ********, This is to confirm we received your feedback. We apologize for the inconvenience this has caused you. Upon thorough checking, the SKU#AC4K378( AIR CONDITIONING ) is a serpentine belt that goes to the radiator fan of several vehicles. In some applications, this serpentine belt goes around the fan pulley and the alternator depending on the vehicle application. A serpentine belt (or drive belt) is a single, continuous belt used to drive multiple peripheral devices in an automotive engine, such as an alternator, hence the name "serpentine". Some vehicles may have multiple serpentine belts or drive belts in one engine. Like, for example, in your vehicle, there are serpentine belts for the Air Conditioning, Fan, water pump, Alternator, and power steering. I hope this information will help you. Regards, ******************** Advocate Team **********************Review fromCharles B
Date: 06/08/2023
1 starCharles B
Date: 06/08/2023
I ordered a thermostat was told the part would be shipped by June 7 I get a notification that it will be June 12 a day later it jumps to June 14 this is ridiculous I wont order from them again 10 days for a thermostat every 1 else I order from was 2-3 days *** never again!!CarParts.com, Inc.
Date: 06/12/2023
Hi *******,Thank you for reaching out! We apologize for any inconvenience if your order was not delivered on time. It is possible that the shipping carrier experienced unprecedented demand which may caused the delay. We have sent you a separate email to provide more assistance regarding your concern. Please check the email at your earliest convenience. Thank you!All the best,**************Customer Advocate Team **********************Review fromJessica S
Date: 06/07/2023
1 starJessica S
Date: 06/07/2023
Scam!!! Dont buy parts from here, good luck with the staff. Absolutely miserable and rude.CarParts.com, Inc.
Date: 06/09/2023
Hi *******, Thank you for taking the time to send this feedback. We are sorry that it was not a positive experience for you.According to our records, the parts have already been shipped, and once shipped, this type of carrier does not allow for interception. We have no choice but to wait for the parts.We sent you the return email and the shipping label.Sincerely,******************** Advocate Team **********************Review fromSteve R
Date: 06/05/2023
5 starsSteve R
Date: 06/05/2023
Great Customer Service!I had trouble with a Window Regulator and they shipped another one ASAP to try and correct the problem. I could not ask for better product support.Thank You CarParts.comCarParts.com, Inc.
Date: 06/06/2023
Hi *****,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************CarParts.com, Inc.
Date: 06/06/2023
Hi *****,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************Review fromTy S
Date: 06/03/2023
1 starTy S
Date: 06/03/2023
I wouldn't give them 1 star. I ordered parts for my truck an the parts never showed up an so I asked for a refund an they pre approved credit to me an than denied credit refund so now I'm out of parts an out of money. They don't have a care in the world just email me sorry for the inconvenience.CarParts.com, Inc.
Date: 08/07/2023
Hi **, We value the feedback you shared with us regarding the experience you had with the parts you never received. We regret any inconvenience. Rest assured that we are continually working with our couriers on improving our service. As for the refund, as I mentioned during our call, there was a slight error that occurred, but we were able to process it two days after it was initially denied. We apologize once again for the inconvenience. You may reply to the email I sent you if you need further assistance. Kind regards, ************************ Advocate TeamReview fromNorman B
Date: 06/02/2023
5 starsNorman B
Date: 06/02/2023
correct product and punctual delivery. Also, It calibrated perfectly immediately..CarParts.com, Inc.
Date: 07/14/2023
Hi ******, We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback! Regards, *********** Customer Advocate Team **********************Review fromKevin B
Date: 06/01/2023
1 starKevin B
Date: 06/01/2023
I ordered a new set of fenders for my C10 ****** when they arrived they were in the same box with no packing. Both were heavy damaged. So I reached out to them on the day of delivery (Thursday) for replacements, they agreed and said I would receive shipping information. On Friday at the end of the day I received an email saying my REFUND had been approved and that I did not need to send the old parts back. I sent them an email back asking for clarification because I thought I would be getting new parts, on the Tuesday after the holiday weekend I received an email saying they were infact refunding me and it would take 1-2 days to process, today Thursday I asked about the status of the refund and received another email stating it would take up to a further 10 business days. My advice is buy parts elsewhere.CarParts.com, Inc.
Date: 07/14/2023
Hi *****, This is to confirm that we received the feedback you posted. We apologize for the inconvenience if we were unable to send you replacement for the Set of Fenders. We attempted to process a replacement, but the part went out of stock. Rest assured that we will relay your feedback to the appropriate team for us to improve our service. Per checking, we successfully issued the refund to your ban yesterday, 6/1/2023 for full amount. Kindly check the credit approved email we sent for reference. Please note that after we issue the credit, credit posting to your account will still depend on your bank's clearing time. For the damage part, we will no longer ask you to return it. I hope you will still consider CarParts.com for your future car part needs. If you need further assistance, do not hesitate to reply to the email I sent. Regards, ************** Customer Advocate TeamReview fromSpeedster T
Date: 05/29/2023
5 starsExactly what I needed, order arrived on time, order was exactly what I was looking for! Perfect fit! And really affordable! Glad to shop with car parts.com, also I recommend them to people who may be looking for a do it yourself type of job. Thank you guys!!Review fromThomas R
Date: 05/29/2023
5 starsPrices were great, shipping was very fast and they have outstanding customer service and support. I have bought from them several times and have not had any problems. I will buy from them again! Very satisfied.
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