Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromJacob R
Date: 04/13/2025
1 starJacob R
Date: 04/13/2025
Place is a joke ordered my part over a week ago was supposed to be here in 2 days guaranteed but its still not here its been over 7 days now contacted them to cancel my ordered they didnt cancel it said it was already shipped out which was a lie it wasnt looks like Im just going to get screwed out of my money by them would never recommend ordering from here place is junk !
CarParts.com, Inc.
Date: 04/15/2025
Hi *****,Thank you for your feedback. We are sorry to hear that the delivery took longer than you expected. This is not the kind of experience we want our customers to have. Upon checking, it appears that the package was successfully delivered to your mailboxplease refer to the **** tracking information we sent to your email. Rest assured, your feedback will be forwarded to our shipping team so this does not happen again. Thank you for bringing this to our attention.Regards,CarParts TeamReview fromLaurie G
Date: 04/12/2025
5 starsLaurie G
Date: 04/12/2025
I was sent a message that my shipment was delayed and upon chatting with customer service I realized that it was my own error. I want to mention how Maverick went above and beyond to make sure that my shipment went out and I received it the next day. He was friendly knowledgeable and extremely gracious. You have a great employee there. I work in the service industry and employees like him are hard to find. Thank you so much Maverick for making me feel at ease and making sure that my issue was solved! Sincerely, ****** ******CarParts.com, Inc.
Date: 04/13/2025
Hi ******, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Maverick was able to turn things around and provide you with outstanding service. He truly embodies the values we strive forfriendly, knowledgeable, and committed to going the extra mile.Were incredibly proud to have him on our team, and your recognition means the world to us. As someone who also works in the service industry, your praise carries special weight. Well be sure to pass along your gratitude to Maverickhell be thrilled to hear it!Thank you again for your support, and were so glad we could get your shipment to you quickly!Shebet C.Customer Advocate TeamReview fromJ. R.
Date: 04/08/2025
5 starsJ. R.
Date: 04/08/2025
All parts I have ordered from car parts .com have been a good price good quality an a perfect fit for the vehicle I am very satisfied with car ************************** Thank youCarParts.com, Inc.
Date: 04/09/2025
Thank you so much for your kind words.We're thrilled to hear that you've had such a positive experience with our pricing, product quality, and fitment. Your satisfaction means everything to us, and we truly appreciate you choosing CarParts.com. If you ever need anything, were here to help. Thanks again.J. R.
Date: 04/15/2025
Thank you car **************************Review fromJacob A
Date: 04/07/2025
5 starsJacob A
Date: 04/07/2025
Great part, great customer service. *** on the chat was responsive and informative.CarParts.com, Inc.
Date: 04/08/2025
Hi *****,Thank you so much for the kind words! We're glad to hear the part worked great for you and that our chat representative was able to assist you effectively. We truly appreciate your support and hope to serve you again in the future!Best regards,CarParts TeamReview fromChadd t
Date: 04/04/2025
1 starChadd t
Date: 04/04/2025
This place is a total scam. They will steel your money and never give you the part you ordered.CarParts.com, Inc.
Date: 04/07/2025
Hi *****, Thank you for reaching out to us.Were sorry to hear that your recent order for the Radiator Support was damaged in transit and had to be refused. We understand how frustrating that can be, and were here to help.Since your order was covered under the Shipping Protection Program, you can coordinate directly with Extend, our protection partner, to file a claim for the damaged item. They will assist you with the next steps to ensure your concern is resolved as quickly as *********** file a claim, you will need your Contract ID: ************************************ handy when submitting the claim.If you have any questions or need further assistance during the process, feel free to reach outwe're happy to ********* regards,Shebet C. Customer Advocate TeamReview fromBret B
Date: 03/30/2025
1 starBret B
Date: 03/30/2025
This company was supposed to send me a 2014 **** A4 2.0L engine with 65K miles. Instead they sent me a 2012 2.0L that doesn't even fit in my car with 80K miles. Do not do business with this company.CarParts.com, Inc.
Date: 04/01/2025
Hi,We are really sorry for the mix-up with your order and understand how frustrating this must be. We want to resolve this as quickly as possible. Could you please provide your order number? This will help us investigate the issue and find the best solution for you.Please contact our customer service team or reply with your order details so we can assist in getting the correct engine or arranging a resolution.We appreciate your patience and the opportunity to make this ********** regards,Carparts.com TeamReview fromLawrence H
Date: 03/28/2025
1 starLawrence H
Date: 03/28/2025
Car ************************** is garbage.I bought windshield wiper cowl grilles for my F150 based on what was being presented to me as a fit. Long story short, I received the parts and they didn't fit. I requested a return/refund online. Shortly after completing my refund request, I received an email stating that they were keeping 30% of my initial payment and plus I would have to pay for shipping it back. When I contacted Carparts, they essentially claimed I ordered the wrong part When I told them that was the part they said would fit, I got the run around.Stay awayCarParts.com, Inc.
Date: 03/30/2025
Hi ********,We appreciate your feedback and sincerely apologize for any inconvenience you experienced. After reviewing your case, we found that the part you ordered was incorrect for your 2018 **** F-150 XLT. For returns of this type, our policy typically requires customers to cover return shipping, and refunds generally only include the parts price. However, we are looking into this further and have reached out to you via email for additional *************** regards,****** *.Customer AdvocateReview fromDavid C
Date: 03/26/2025
4 starsDavid C
Date: 03/26/2025
Parts fit. Worth the price. Shipping *****. Had to purchase the parts at an auto parts store because of delay. I took the box directly to shipping on the date received. Carparts.com has received the package but has not processed it yet. No other complaints.CarParts.com, Inc.
Date: 03/27/2025
Hi *****,We sincerely apologize for the delay in your delivery and refund. It was never our intention to subject you or any of our customers to such inconvenience. Rest assured, your feedback will be forwarded to the appropriate team to help improve our services.For further assistance, please refer to the email we sent you ********** regards,CarParts.comReview fromShane N
Date: 03/24/2025
5 starsShane N
Date: 03/24/2025
Ordered some front bump stops. They were the exact size no issues with installing new ones.The delivery for postal is whats expected. No issuesCarParts.com, Inc.
Date: 03/26/2025
Hi,Thank you for your feedback.We're glad to know that the front bump stops were a perfect fit and that installation was smooth. We appreciate your patience with the delivery time and are happy to know everything met your expectations. If you ever need anything, feel free to reach out.Regards,Carparts.com TeamReview fromNicholas R
Date: 03/23/2025
5 starsNicholas R
Date: 03/23/2025
Made me feel very important and went above and beyond my expectations. Thanks **** *. Will be a customer for life.CarParts.com, Inc.
Date: 03/25/2025
Hi,Thank you so much for your kind words! We're thrilled to hear that **** *. made you feel important and exceeded your expectations. Providing exceptional service is our top priority, and were grateful for your loyalty. We look forward to serving you for many years to come
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