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Business Profile

New Auto Parts

CarParts.com, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CarParts.com, Inc. has 42 locations, listed below.

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    Customer Review Ratings

    2.99

    Average of 463 Customer Reviews

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    Review Details

    • Roger K

      Date: 12/06/2022

      Roger K

      Date: 12/06/2022

      Parts have always been correct and good quality. But the shipping has been a problem. They have used *** several times and it always takes long than ***** or **** The last order took 5 days longer than it was supposed to. I called to find out where my order was. The service person duplicated the order and shipped it ****** It arrived the same day as the *** shipment that was ordered 1 week earlier. *** *****. Try to have your order shipped ******

      CarParts.com, Inc.

      Date: 12/09/2022

      Hi Roger,

      Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchased from us.

      We apologize for the inconvenience. We do not intend this to happen or to cause any delay on your repair. Per our records, your order was processed and shipped from our warehouse in a timely manner. However, the shipping carrier might have experienced unprecedented demand which might be the reason for the delay. Per checking, one of our Customer Service Representatives already assisted you and provided a resolution.

      We sent you an email regarding this concern. Feel free to reply to our email at your earliest convenience.

      Regards,

      ********
      Customer Advocate Team

    • Dale H

      Date: 11/28/2022

      Dale H

      Date: 11/28/2022

      Received the package and it was the wrong part after talking directly to a rep. ***

      CarParts.com, Inc.

      Date: 12/08/2022

      PUBLIC RESPONSE:

      Hi Dale,

      Thank you for sharing a review and for bringing this to our attention. We would like to get more details about your feedback and work with you in resolving your concern. We have sent you an email. Feel free to reply with your order details for assistance.

      Regards,
      Rose R.
      Customer Advocate Team

    • Kim D

      Date: 11/28/2022

      Kim D

      Date: 11/28/2022

      Great to work with, I had to return and all went smoothly.

      CarParts.com, Inc.

      Date: 11/29/2022

      Hi Kim D.,

      Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.

      Best Wishes.

      *******
      Customer Advocate Team
      CarParts.com

    • Clayton C

      Date: 11/21/2022

      Clayton C

      Date: 11/21/2022

      Just received product packaged extremely well. Wont be installing immediately.

      CarParts.com, Inc.

      Date: 11/25/2022

      Hi Clayton,

      We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!

      Regards,

      Shen S.
      Customer Advocate Team
      CarParts.com

    • Trish R

      Date: 11/21/2022

      Trish R

      Date: 11/21/2022

      This place is AMAZING! I needed a new passenger **** mirror for 2009 ****** Xterra. The body shop gave me a quote for $465.00, and only $110 was for labor, so I went online and searched for them mirror and found it for less than $40.00. I called the body shop and asked if they would install if I purchased it myself and they said YES. Then he asked where I got it and I told him. It worked out GREAT! I only had to pay $100 for labor. ALSO... I needed it in a hurry because we were going on a road trip and I received it within 2 days. The Body shop said the mirror worked our perfect. I think he was surprised how I found it with such a good deal.

      CarParts.com, Inc.

      Date: 11/22/2022

      Hi Trish,

      We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!

      Regards,

      ********
      Customer Advocate Team
      CarParts.com

    • Lee F

      Date: 11/21/2022

      Lee F

      Date: 11/21/2022

      Outstanding company. reliable with great customer service ! Will definitely be back to buy.

      CarParts.com, Inc.

      Date: 11/22/2022

      Hi Lee,

      Thank you for leaving us an amazing rating. We are looking forward to doing more business with you.

      Thank you,

      ********
      Customer Advocate Team
      CarParts.com

    • Karen C

      Date: 11/15/2022

      Karen C

      Date: 11/15/2022

      FIRST TIME ORDERING WITH CARPARTS. CUSTOMER SERVICE WAS AWESOME AND RECEIVED MY PARTS IN A TIMELY MANOR.

      CarParts.com, Inc.

      Date: 11/16/2022

      Hi Karen,

      We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience - it means the world to our entire team!

      Thank you for doing business with us.

      All the best,
      Brooke B.
      Customer Advocate Team

    • Matthew A

      Date: 11/14/2022

      Matthew A

      Date: 11/14/2022

      **************** was excellent everything was easy to search in website

      CarParts.com, Inc.

      Date: 11/15/2022

      Hi Matthew Amo,

      Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.


      Thanks,
      Emmy C.
      Customer Advocate Team

    • Raynaldo R

      Date: 11/14/2022

      Raynaldo R

      Date: 11/14/2022

      Awesome service awesome customer service. Great shipping speed. Good prices. I had a bit of an issue with the item but it was ******* fault and I called the company and they fix it immediately so I'm happy.

      CarParts.com, Inc.

      Date: 11/15/2022

      Hi,

      Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.

      Thank you.

      **********
      Customer Advocate Team
      Carparts.com

      Raynaldo R

      Date: 11/15/2022

      Ok so I had the struts put on over the weekend then I had the vehicle alignment done yesterday, which was Monday.And I've been hearing noise from the shocks, ever since I put them on. I'm starting to think that's you guys messed up the 1st order so you sent me a refurbished set that is defective. I had to pay to have them installed and pay for an alignment. And then I called your company and they instructed me to remove the struts and request a refund. None of this is acceptable. Not only do I have to remove them but I have to wait for new ones and pay to have them installed again and to get another alignment

    • Angela M

      Date: 11/14/2022

      Angela M

      Date: 11/14/2022

      I Ordered Parts For My Dads Truck That Had Frontend Damage, And I Can Say Carparts.com Has ******************** From Start To Finish!!

      CarParts.com, Inc.

      Date: 11/15/2022

      Hi Angela,

      We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!

      Regards,

      *******
      Customer Advocate Team
      CarParts.com

    CarParts.com, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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