Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSteve B
Date: 11/08/2022
5 starsSteve B
Date: 11/08/2022
Fast shipping and excellent customer service. I received a part that was damaged in shipping, my replacement part was shipped out the next day.
CarParts.com, Inc.
Date: 11/09/2022
Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
***********
Customer Advocate Team
Carparts.comReview fromAntoinette T
Date: 11/07/2022
5 starsAntoinette T
Date: 11/07/2022
One of the easiest car repairs ever. Agents were knowledgeable. Price of auto part very affordable, even my mechanic agreed. My car looks great thanks to Carparts.com I am 86 years old yet able to successfully order my mirror.CarParts.com, Inc.
Date: 11/08/2022
Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
**********.
Customer Advocate Team
Carparts.comReview fromRichard B
Date: 11/07/2022
5 starsRichard B
Date: 11/07/2022
This business very concerned about your order..I miss some part and they have refund some credit that most companies will not have done..CarParts.com, Inc.
Date: 11/08/2022
Hi Richard,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
******.
Customer Advocate Team
CarParts.comReview fromJames W
Date: 10/31/2022
5 starsJames W
Date: 10/31/2022
I ordered a right hand mirror for a 2010 ********* First mirror was a manual fold. I called customer service who assisted me in returning the mirror. A sales representative assisted me in securing the power folding mirror. Mirror was received and installed on the automobile. Mirror is working like original equipment.
No hassle on returning the first mirror. Good customer serviceCarParts.com, Inc.
Date: 11/01/2022
Hi James,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
********
Customer Advocate Team
CarParts.comReview fromJohn M P
Date: 10/31/2022
5 starsJohn M P
Date: 10/31/2022
The pricing was reasonable. The shipping was incredibly fast. And I received notification of the shipment every step of the way and received a notice within minutes of the delivery itself. There was one mixup on parts that was quickly corrected and with all the cleaning that I did, which did take up a lot of time the two correct a parts were delivered just in time. Assembly is complete. Car is back on the road and I will continue to use carparts.com. It's certainly got my sons attention and he to in the future will use carparts.com. Now I am looking at full rear brake replacement. So you will be hearing from me when the weather breaks thank you so much carparts.com ***************CarParts.com, Inc.
Date: 11/01/2022
Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.comReview fromSamuel D
Date: 10/31/2022
5 starsSamuel D
Date: 10/31/2022
Front end kit refreshed the suspension on my '12 *** 135i e82 at the required service interval. Vehicle is OEM stock and now handles like so once again. A major thank you bringing my touring sports car back to spec. !!CarParts.com, Inc.
Date: 11/01/2022
Hi Samuel,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
*******
Customer Advocate Team
CarParts.comReview fromSheena W.
Date: 10/27/2022
3 starsSheena W.
Date: 10/27/2022
Ordered driver's side headlight for '15 ****** Rogue Select (Spe. 27, XXXX)(Paid $132 and $13 shipping). Delivered in a timely manner (Oct. 2, 2022). Paid mechanic $150 to install. 2 days later, it rained, and moisture was in the headlight. Called Carparts and they immediately shipped out another headlight. Awaiting installation with mechanic (Nov. 1). I know this isn't an original ****** headlight, but it still should be quality checked/inspected for moisture/leaks. Hoping this second headlight will be good. **************** was (is) great. No issues with sending another light out, and sending return label via email.
I would recommend that if a customer spends over $100 shipping should be free.CarParts.com, Inc.
Date: 10/31/2022
Hi Sheena,
Thank you for bringing this to our attention and for giving us a chance to help you with your concern. Feel free to send us an email if you need further assistance in the future and looking forward to doing more business with you.
Regards,
********.
Customer Advocate Team
CarParts.comReview fromEdward K
Date: 10/25/2022
5 starsEdward K
Date: 10/25/2022
It was very easy to locate, identify, and order part. shipment was amazingly fast. ******************/********CarParts.com, Inc.
Date: 10/26/2022
Hi Edward,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
*******
Customer Advocate Team
CarParts.comReview fromJohn T
Date: 10/25/2022
4 starsJohn T
Date: 10/25/2022
I Ordered a Bumper for My **** S-10 The 1st One Was Totally Wrong. $123 & Change. I Shipped it Back And They Only Credited My Credit Card $110 I Don't Think It's Fair That I Have to Pay the Shipping on a Wrong Part! Than I Ordered the Factory Bumper $300 You Get What You Pay For! That Bumper Came With Everything! Even New *************** IT is So Nice! I Should Have Went With That One 1st. The Staff Are VERY Nice and VERY Knowledgeable! And The Delivery was on Time.. All & All They are a **************** Plan on Buying More of My Part's From Them People! Thanx-***'s!CarParts.com, Inc.
Date: 11/03/2022
Hi John,
Thank you for sharing your feedback with us. Rest assured, that we are constantly evaluating how we operate to make it better.
On the other hand, your order has been refunded for the remaining $31.50. Your account has probably already received this reimbursement by this time.
If you require any additional help, please reply to the email I sent you. We value the chance to assist you in the best way possible.
All the best,
Josely M.
Customer Advocate Team
CarParts.comReview fromBetty J
Date: 10/25/2022
5 starsBetty J
Date: 10/25/2022
First I want to thank all of you, that had a part in speaking with me. You all know who you are. I just wants to say go Car Parts. Com ,You're such a great team of Employees there. I did received my order the hood and fender on 10/24/22 between 10:00 AM & 12:00 PM , as I was told by the Supervisor (****) , that I had also spoken with. with all of you and your efforts, this will keep me buying from Car Part .Com (Great **** ********* Thanks.CarParts.com, Inc.
Date: 10/26/2022
Hi Betty J.,
Thank you for sharing this amazing review! We are happy to know that you received your order as promised and that our customer support team's efforts are being appreciated. We will be sharing your feedback amongst our team. Please visit CarParts.com again soon!
All the best,
Josely M.
Customer Advocate Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.