Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromMack H
Date: 10/24/2022
5 starsMack H
Date: 10/24/2022
Excellent. Shipped right away and delivered appropriately. Couldn't ask for better.
CarParts.com, Inc.
Date: 10/25/2022
Hi Mack ,
CAT-XXXXX
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
*********.
Customer Advocate Team
Carparts.comMack H
Date: 10/25/2022
I may have spoken a bit quick about delivery. LSO has item 40 miles from me for 3 days. Not yet delivered and I can't get hold of anyoneReview fromJohn M
Date: 10/17/2022
5 starsJohn M
Date: 10/17/2022
Excellent replacement mirror for my **** Super Duty. Better than original with the pull out feature that came with later Super Dutys.CarParts.com, Inc.
Date: 10/18/2022
Hi John,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
*******
Customer Advocate Team
CarParts.comReview fromIsaac K
Date: 10/15/2022
2 starsIsaac K
Date: 10/15/2022
Ordered a drivers side mirror for a work van two weeks ago at a reasonable price, but never received it. The carrier they used for this shipment is GLS. I have never heard of them and now know why. **************** through ********************** seemed helpful the first time I called, but I could not get my part redelivered (false reasons were given for non-delivery, and when I call the dispatcher I was told they were not sure where my part was) despite their promises. Then I get an email confirming a return request which I DID NOT generate. When I called to ask someone about it, I sat on hold for over ************************************************************************************* line and the approximate wait time was 15 seconds. I ended up hanging up because at that point I was late for a client appointment. Called again using a different option and talked to a person in an out-of-country call center who asked if he could call me back but never did. I have an email from the company promising a refund, so hopefully that will go through. Until I can be sure they are using a reputable carrier like ***** or **** I will not be returning.CarParts.com, Inc.
Date: 10/17/2022
Hi Isaac,
We appreciate you reaching out to us regarding the delivery of your order.
Based on the tracking, a delivery attempt was made on October 4 however, it was not successful. The package was returned to the shipper due to an incorrect address. We sincerely apologize for this. We will definitely relay your feedback to our Shipping Team so they can investigate further and improve our service better.
Upon checking, your refund has been processed. Rest assured that I already coordinate this to our Accounting Team to prioritize your refund. Once processed, a credit email notification will be sent to you.
If you need further assistance, feel free to reply to the email we have sent you.
Working with you,
Rose R.
Customer Advocate TeamIsaac K
Date: 10/20/2022
Thank you for your response, Rose. I wish I could amend my rating to reflect your customer service. I did receieReview fromGregory W
Date: 10/12/2022
4 starsGregory W
Date: 10/12/2022
Received part, fast delivery. It was not a exact match. The bends in the bumper were not an exact match. Had a tuff time getting the mounting brackets to mount on the new bumper. Looks OK but not really satisfied.CarParts.com, Inc.
Date: 10/21/2022
Hi Gregory,
Thank you for sharing your review regarding the fitment of the Bumper you ordered.
Upon checking, the part was ordered for a 2013 Chevrolet Silverado 1500 LTZ 8 Cyl, 5.3L. As I reviewed the fitment application of the part, it should match the vehicle. We will definitely relay your feedback to our supplier to improve where its needed. Unfortunately,I tried to call you however, I was unable to get a hold of you. We have sent you an email to further assist you with your concern. Please feel free to reply and we'd be glad to assist.
Thank you,
*******
Customer Advocate TeamReview fromOscar V
Date: 10/11/2022
5 starsOscar V
Date: 10/11/2022
Good customer service, Great Delivery, My Mechanic will be working on it today.CarParts.com, Inc.
Date: 10/12/2022
Hi Oscar,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate TeamReview fromMike S
Date: 10/10/2022
5 starsMike S
Date: 10/10/2022
The wrong part was sent, excellent response to my call and let me keep the wrong side mirror, left side should be here today,CarParts.com, Inc.
Date: 10/11/2022
Hi Mike,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Review fromItzell P
Date: 10/10/2022
1 starItzell P
Date: 10/10/2022
the parts did not fit my car i had to return them and i haven't gotten my refund.CarParts.com, Inc.
Date: 10/11/2022
Hi Itzell,
Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchased from us.
We apologize if the Ignition Coils you ordered did not work for your vehicle and if you have not received your refund yet. Per catalog, this should match for 2013 Fiat 500. However, this is only for 4 Cyl 1.4L engine size only.
Per our records, we tried to issue the credit to the same account used. However, the issuing bank declined it. We issued the refund via check instead. This was issued on October 06, which you can expect to be received within 10-14 business days, if not sooner.
Please let us know if you need further assistance.
Thank you,
Shen S.
Customer Advocate TeamReview fromGina T
Date: 10/05/2022
1 starGina T
Date: 10/05/2022
I ordered a brand new radiator from carparts.com August of 2022. First one was shipped to me with damage to the core and the tubes on the radiator. Reached out sent me a second one. This time it arrived to me with a drain plug on the lower portion that's made of plastic, completely snapped off due to the poor packaging. Reached out to the company worked directly with a CSR and asked if they could wrap the original box and put it in a secondary box before shipping it to me. I received number three, thought it was in good shape. That was until I noticed I was losing antifreeze from my reserve tank. Had my mechanic once again touch my car with the radiator, and did a pressure test. I was told from carparts.com that that is something that they do standard to all the radiators before shipping them out to a consumer. Number three radiator failed the pressure test miserably. Poor ceiling at the lower portion has allowed seepage of antifreeze. Reached back out to the company and requested to speak to corporate only and not ***************. **************** reached out to me via email and blew a bunch of smoke up my you know what. I was promised that there are fourth one would be expedited shipping and that it would be carefully wrapped in packaged to ensure no damage during shipping process. I wiped out inventory at carparts.com and they needed to purchase one from an outside vendor. My package was not only sent ground shipping and made me wait several days for it to arrive at my doorstep. But, it was packaged in its original box like 1 2 and 3 and the drain plug at the lower portion which is solid plastic was exposed out the packaging. I am now out thousands of dollars due to having a radiator installed and reinstalled and reinstalled for my mechanic. I am absolutely upset and baffled on why a company would rather throw away hundreds of dollars in merchandise instead of using ******************************************************************************** A1 condition.CarParts.com, Inc.
Date: 10/08/2022
Hi Gina,
Thank you for sharing this review about the quality of the Radiator.
We apologize if this has caused you inconvenience. The quality of the package you received has been forwarded to the warehouse/vendor for checking and proper disposition. Based on our records, you were able to speak with one of our Supervisor and will be giving you an update as soon as possible.
For assistance, please do not hesitate to email us.
Thank you.
*********
Customer Advocate Team
CarParts.comReview fromMorgan S
Date: 10/04/2022
5 starsMorgan S
Date: 10/04/2022
Great price, perfect match, delivered quickly on time, very helpful and knowledgeable support staff. I highly recommend giving CarParts.com a look at what they have to offer.CarParts.com, Inc.
Date: 10/06/2022
Hi Morgan Smith,
Thank you for taking the time to write about your experience. We are happy to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Norylin T.
Customer Advocate TeamReview fromDebbie H
Date: 10/03/2022
5 starsDebbie H
Date: 10/03/2022
Excellent customer service by phone or website. Reasonable prices. Tracking updates throughout processing. I will be back!CarParts.com, Inc.
Date: 10/04/2022
Hi Debbie Hidalgo,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
******.
Customer Advocate Team
CarParts.com
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