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Business Profile

Orthopedic Appliances

Pacific Medical, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Appliances.

Complaints

This profile includes complaints for Pacific Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Medical, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 98 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have this medical supply place sending a bill for $104 plus a $25 late fee and I've called several time to find out what for. No answer and no returned calls. I was on hold for 2 1/2 hours today until the line went dead. I was caller 81 and it got to 66 then went to 68. Uh how is the next caller get higher??I dont even know what the bill is for as the invoice is very generic but adding the late fee. Im not sure if this company is scamming elderly but I cant in all good conscience pay this without more information. I have not received any medical equipment. This companys practices should be strongly dealt with.

      Business Response

      Date: 07/26/2024

      Good morning, 

      I have spoken with the patient and this matter has been resolved. /

      Thank you, ****

      Customer Answer

      Date: 07/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son received treatment for an orthopedic issue on 5/16/2024. I DID NOT receive any invoices from Pacific Medical in relationship to this treatment. Subsequently, we received a letter dated 7/8/2024 from Pacific Medical addressed to my son (a minor). This letter indicated that his account was "seriously delinquent" and no longer considered in good standing. It demanded that we call the patient accounts department immediately and make payment, and assessed a $25 late fee, in addition to the balance due of $73.72. However, the letter did not provide any information about the service provided or any detail about the charges received. I called the *************************** using the phone number provided in the letter, and was placed on hold for over an hour, at which time the phone system abruptly switched to a recording telling me to leave a message, and then the call disconnected. I tried to call back but the call went to a voicemail box. Based on the number of complaints registered for this company within the last few months reporting exactly this same behavior I believe this company is practicing fraudulent billing practices.

      Business Response

      Date: 07/23/2024

      Hello, 

       

      I have called the patients mother and left a message to call me back. 

       

      Thank you, ****

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter from Pacific Medical, Inc. referencing account #********, balance due of $67.14 in addition to a $25 late fee with a date of service of 2/7/24. I have no idea what this is for, we have not received a letter from this business requesting payment in the past. It states:Dear ****,Your account is seriously delinquent and no longer considered to be in "good standing". To restore your account, you must call our *************************** at ************** immediately and make arrangements for payment.I called and there were 75 callers ahead of answering mine. I was not going to wait - especially if this is a scam.

      Business Response

      Date: 07/22/2024

      Hello, 

       

      I have contacted the patient and this matter has been resolved. 

       

      Thank you, ****

    • Initial Complaint

      Date:07/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has sent me multiple bills in the amount of $15.61, with no explanation as to what I am being charged for. The website they direct you to looks like a scam, and the payment portal asks for information that was never volunteered with me (Patient ID). Regardless of what you input for this field, it then takes you to a payment amount screen where you fill out the amount, and the process does not disclose what you are paying for at any point or outline any outstanding balances.

      Business Response

      Date: 07/22/2024

      Good afternoon, 

       

      I have called the patient and left a message for a return call. 

       

      Thank you

      Customer Answer

      Date: 07/22/2024

       
      Better Business Bureau:

      I was able to get on the phone with a representative who explained that the mentioned communications were due to a change in vendors that affected their ability to accurately list invoices. Matter resolved. 

    • Initial Complaint

      Date:07/20/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received 3 bills from Pacific Medical **** with an original invoice date of 03/26/2024. I have tried to call the company and left voicemails, but I have not heard back from Pacific Medical regarding this bill. The bill says I owe them $82.04 for a SHLDR IMMOD/SLING W? WEB STRAP ***** The third bill states I have been charged an additional $25 for a late fee and states they will send the bill to collections. I have spoken to all the medical providers I have seen this calendar year, and I do not have outstanding balances with any of my providers. I did not purchase a shoulder sling this year that would need additional billing. I need confirmation that this business is legit and support navigating this bill. Please assist with communicating with this business. Thank you.

      Business Response

      Date: 07/22/2024

      Good afternoon, 

       

      I have called the patient, and this matter has been resolved.

       

       

      Thank you, ****

      Customer Answer

      Date: 07/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends bills without any explanation of what they're for and then makes it impossible to make payments over the phone or online. When you call, there's no answer or return call. When you try to pay online, you have to enter a Patient ID number that isn't provided in the letters they send -- the letters include an Account number that doesn't work as a Patient ID so you're stuck and unable to make an online payment. I just received a letter from them saying my payment is seriously overdue and an additional $25 fee is being added to my balance. My balance for what?! And how can I possibly pay this balance if they won't answer the phone or accept online payments? How can I even trust they're not some scammer trying to steal my credit card information? A legit business would have billing people answering the phones and would have an online payment system that actually works.

      Business Response

      Date: 08/05/2024

      I have spoken with the patient and this matter has been resolved. 

       

      Thank you, ****

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from Pacific Medical that provided no details or itemizationonly a total amount due. I promptly contacted the company multiple times requesting a detailed breakdown of the charges. However, each representative I spoke with was unable to provide any information about what the charges were for.Despite my repeated requests for an itemized receipt, I received no clarification or documentation. Instead, I was subsequently charged a late fee for the unpaid bill, which I found to be completely unjustified given the circumstances. I still have not received an itemized statement explaining the original charges or the reason for the late fee.This lack of transparency and customer service is unacceptable. I am requesting the BBBs assistance in resolving this issue. Specifically, I seek a detailed itemized receipt for the original charges and a removal of the unjust late fee.

      Business Response

      Date: 07/19/2024

      Hello, 

       

      I have contacted the patient, and the issue has been resolved. 

      Thank you,****

       

      Customer Answer

      Date: 07/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business regarding my concern. During our conversation, they acknowledged that they would drop all of the charges on my account, and I do not owe anything to Pacific Medical. I find this resolution satisfactory. 

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was no paymen. It's not me! They say July 24, 2023.I have know idea how they got my name and address. I've never been!

      Business Response

      Date: 07/19/2024

      Good morning, 

       

      I have spoken with the patient and gone over the account. 

       

      Thank you, ****

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased nothing from this company. I have no idea who they are or what they are billing me for. They have not included an invoice, signed by me or any other proof of debt. As far as I am concerned it is a scam. DO NOT PUT ON MY CREDIT REPORT

      Business Response

      Date: 07/16/2024

      Hello, 

      I have called the patient and left a message to call me back, I am waiting to hear from him. 

      Thank you, ****

      **********************

      Customer Answer

      Date: 07/16/2024

      do not accept this response because:

      Several times today have texted requests to contact me by email = ********************* , starting at 11:35 am pacific time, with no response.  Without having communication in writing it will be "he said no he said".  I need it writing so I can go back to whoever made the purchase in my name.  I am copying and pasting this in another text to ****. And will return his call to make sure he knows exactly what I want.

      Business Response

      Date: 07/17/2024

      Hello, 

       

      I have spoken with the patient and communicated via email; this matter has been resolved. 

       

      Thank you, ****

      Customer Answer

      Date: 07/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice for billing a month ago and recently received another. I have tried to contact the business but no one has answered the phone and I am not able to contact them in any other format either. I would like to understand what this bill is from when did it originate as well as ensure that this is not scam and that it is not something that is going to negatively impact my credit history.

      Business Response

      Date: 07/16/2024

      Good morning

      I have called the patient and left a message for return call but have not received an answer. I will try her again today. 

      Thank you, 

      ***********************

      **********************

       

    Pacific Medical, Inc. is NOT a BBB Accredited Business.

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