Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Tricon Residential regarding the improper withholding of my security deposit. My spouse, *******************, and I (Tenant Code: T0118280) rented a property from Tricon Residential, located at **************************************, from January 9, 2023, to February 11, 2025. Upon moving out, Tricon Residential deducted $1,486.25 from our $1,699.00 security deposit for carpet replacement, which we believe to be an unfair and unjustified charge.The carpet in the home was brand new when we moved in, and we took great care to maintain it. The company claimed to have removed the carpet and found stains underneath, which is highly questionable since the carpet was not damaged or excessively worn during our tenancy. It appears that Tricon Residential went out of their way to justify a full carpet replacement charge.Our lease agreement did not indicate that we would be responsible for full carpet replacement unless there was significant damage beyond normal wear and tear. We believe this charge is an attempt to unfairly withhold our deposit. Based on the deductions, we were only refunded $62.75 out of the original $1,699.00 deposit, despite fulfilling all terms of our lease and providing proper notice of move-out.We kindly request BBBs assistance in resolving this matter. We ask that Tricon Residential provide a detailed explanation and evidence of the alleged carpet damage, along with a fair resolution that reflects appropriate wear and tear standards. If they fail to do so, we request that our security deposit be refunded in full, minus any legitimate charges.Please let us know the next steps in this complaint process. Thank you for your time and assistance.Sincerely,****** & ***** ****

  

  Business Response

  Date: 02/26/2025

  We appreciate Mr. **** for bringing his concerns to our attention (Reference Complaint ID: *********. Ensuring fair and accurate security deposit refunds is a priority for us, and we sincerely apologize for any frustration this situation has caused.
  Upon reviewing Mr. Hills account, we identified an error in the initial charge for carpet replacement. Our standard practice is to prorate carpet replacement costs based on its lifespan; however, this was not accurately reflected on Mr. Hills move-out statement. We acknowledge this oversight and have corrected the amount owed. A refund of $594.50 has been processed and will be issued promptly.
  Regarding the carpet inspection, we understand Mr. Hills concerns about the stains found beneath the surface. In some cases, professional cleaning can reactivate odors or reveal underlying issues that were not visible at the time of move-out. However, we want to reassure Mr. **** that our intention is never to unfairly withhold a residents deposit.
  To prevent similar issues in the future, we are reinforcing proper proration practices with our team to ensure all deductions are assessed fairly and accurately. We appreciate Mr. Hills patience and the opportunity to correct this mistake.
  Should Mr. **** have any further questions, we remain available and wish him the best in all future endeavors.

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I acknowledge the compensation provided. However, I do not believe that cleaning the carpet caused an odor, which led to its removal of the carpet. The Company may be prorating the carpet price but the issue is still the fact that a carpet with no stains had to be replaced in the first place.
  
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $300 to have leaves removed, bushes trimmed, and yard cleaned on 1/8/25. ********* contracted a vendor to clean the gutters one week later. All the debris was thrown on the bushes and the yard. During that time, Tricon was acquiring my Pathlight property. I have asked several times and set up multiple work orders to get the debris cleaned. I have followed all Tricon procedures. The will not get the yard cleaned up. The yard looks trashed and I live in an HOA. I have called, chatted, and emailed. I can't get resolution.

  

  Business Response

  Date: 02/28/2025

  We appreciate Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********, and we sincerely apologize for the frustration this situation has caused.
  While landscaping is typically the resident's responsibility, we understand that a vendor left debris on Mr. ******* property after cleaning the gutters. We regret any inconvenience this has caused and want to assure him that we are committed to making it right. A vendor has been scheduled to remove the debris and pine straw left behind.
  Were pleased that this resolution meets Mr. ******* expectations, and we truly appreciate his patience and understanding. If he requires any further assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A late fee charge was removed but we havent got any explanation why our rent got raised twice in 2 months

  

  Business Response

  Date: 02/25/2025

  We appreciate Mr. ***** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand his concerns regarding the recent rent adjustments.
  After reviewing his account, we can confirm that his lease expired on 1/19, and per the terms of his lease agreement, the rent increased from $2,340 to $2,430. Additionally, the $15 HVAC filter program charge remains as part of his lease.
  If Mr. ***** has any further questions or needs additional clarification, please let us knowwe're happy to assist.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon requested that I sign renewal papers. I did that on February 13th, 2025. The representative told me to wait 3 business days and that I would see an adjusted amount online for my new rent as the current rent was still on a month-to-month price. I waited 3 business days and on the third day, they demanded full rent with month to month price and an additional $700 late fee, which now doubles my rent price. I am doing exactly what I was told and I want to pay the rent that was agreed upon with my renewal. I want them to charge the correct rent price so I can pay the correct rent price.

  

  Business Response

  Date: 02/25/2025

  We appreciate Mr. ***** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand his frustration regarding the rent renewal process and sincerely regret any confusion caused.
  After reviewing Mr. ****** account, we confirmed that the month-to-month fee was reversed on 2/1. Our team attempted to follow up to explain the updated balance, but we were informed that no further assistance was needed as the issue had already been resolved.
  We recognize that more proactive communication could have helped avoid this situation, and we apologize for any inconvenience this may have caused. If Mr. ***** still requires any clarification or further assistance, please dont hesitate to reach outwere happy to help.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau (BBB) Complaint: Tricon Residential, ******** of Transaction: January 7, 2025 (Move-in date and start of lease)Amount Paid to Business:Monthly Rent: $2,324.90 (Deposit: $1,999.00)Monthly Pool Maintenance Fee: $150.00 (Paid for January and February 2025, totaling $300.00)What the Business Committed to Provide:Under the lease agreement, Tricon Residential, **** promised a rental property with a fully functional swimming pool. I also paid for pool maintenance services through my monthly fees.Nature of the Dispute:Since January 7, 2025, the pool has remained unsanitary and unusable due to unresolved maintenance issues. Despite multiple visits from Tricons contractor, Clear-Tech Pools, and promises to switch vendors, the issue persists. On February 5, 2025, ****** ******, Operations Mgr ************************************ responded to my email by including ******* ******, Maintenance Coordinator, who informed me that a new vendor, Exotic (WO#******), would address the problem. However, still no resolution has occurred.An independent contractor, ****************, provided a $600 quote for repairs and guaranteed pool restoration within three days. I offered to cover the cost upfront, requesting a $60 monthly reduction in pool fees for the lease remainder. Tricon Residential denied my proposal.Has the Business Attempted to Resolve the Problem?No. Tricon has acknowledged the issues and stated they've escalated the issue, but the pool remains unusable.Additional Information:The lease and property listing promised a functional pool. The ongoing failure to deliver this service constitutes a breach of contract.Desired Resolution:Immediate authorization of *** Pool Service's recommended repairs.Reimbursement of $600 if I proceed with *** Pool Service.Alternatively, a reduction of my monthly pool maintenance fee from $150 to $90 to offset the repair cost.I request the BBB's assistance in resolving this matter promptly.

  

  Business Response

  Date: 02/25/2025

  We appreciate Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering information to address his concerns, and we will follow up with him as soon as we have more details.
  Thank you for your patience.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reported mold and old paneling in the shower on 1/29. On 1/31 a contractor was sent out and the only shower in our home was torn out. There has been no apparent progress made by Tricon to complete the work. We have been almost 3 weeks now without a shower. Despite us reaching out every day, we cannot get in touch with a human. The very few times we have spoken to a human representative, they have told us approval for the repair will come within 24 hours. We have been waiting for 24 hours for almost 3 weeks now, all without a shower in our home.

  

  Business Response

  Date: 02/25/2025

  We appreciate Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the extended delay and any frustration this situation has caused. We understand how challenging it has been to go without a functioning shower, and we regret the lack of timely communication regarding the repair process.
  To clarify, after the initial plumbing repairs, a second bid for the build-back was required. This bid was submitted on 2/12 and approved on 2/18, though approval was delayed due to a high volume of work orders. We are pleased to inform Ms. ****** that her repairs are now finalized.
  We appreciate her patience and will work to improve communication moving forward. Please let us know if she requires any further assistance.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have rented with Tricon since November 2022. We were originally in a townhome. The lease was up in March 2024 but we decided to move into a 3 bedroom home while still on the lease. Tricon offers this benefit if youve lived in their home for 6 months and good payment history. When we transferred homes December 2023, we received our full security deposit. We moved out of this home in January ******* at the end of the lease to relocate to another city. This city does not have Tricon homes so we could not renew this lease. This time around, we are only getting $151 of our security deposit with the remaining $2,000 going towards painting walls and counters and replacing carpets. Its interesting that when moving to another Tricon home, I get full deposit but when leaving Tricon, I lose 90% of the deposit. We feel scammed out of our money. Due to the distinctive differences in the two security deposits we have received, we are prepared to go to small claims court if this cannot be handled otherwise. I have pictures of the home that shows absolutely zero issues with any paint on the walls and the counters. No issues with carpets or the drywall. We expect an explanation and pictures on their end of any these repairs actually being done. And our full security deposit returned.

  

  Business Response

  Date: 02/22/2025

  We appreciate Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  After further investigation, it appears there may be some misunderstanding regarding the breakdown of fees and credits in her deposit accounting.
  Our team will be reaching out to discuss the details, address any questions, and provide clarification on the charges.
  We appreciate Ms. ***** patience and look forward to assisting her.

  Customer Answer

  Date: 02/24/2025

  I will accept their response when I receive a phone call from Tricon. I sent demand letters to their ******* and ***** locations. I plan to file a small claims if I am not responded to and explained to by March 1st. I am 100% certain that $1900 damages to the home ever happened. And I have proof. 

  

  Business Response

  Date: 02/28/2025

  Once again, we would like to thank Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  After further review, it appears there may be some misunderstanding regarding the breakdown of fees and credits related to the deposit accounting.
  Our team has made multiple attempts to reach Ms. **** by phone and has also sent an email with further clarification. We want to ensure all of her concerns are fully addressed and welcome the opportunity to discuss this matter further.
  Ms. **** is encouraged to return our calls or respond to our email at her earliest convenience so we can assist.

  Customer Answer

  Date: 03/11/2025

  Please provide the multiple dates and times that I have been contacted via phone or email. I do not see any on my end.
  After my initial complaint, I received an email from ****** ******** on February 26 and we called him on the phone that same day. Mr. ******** admitted on this phone call that half of our charges are inaccurate and we would get our accurate deposit. I have sent Mr. ******** two follow up emails (March 3rd and March 7th) and he finally responded saying he is the middle man and cannot fully give us a solution. I have not heard from Mr. ******** since.
  I look forward to hearing from someone at Tricon that will fix this issue and have a resolution on our incorrect charges. 

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Miss ******* three times. The first time I contacted her was on January 28 when I had advised her I would notbe renewing my lease. During that conversation, she advised me I had to do a 60 day notice. I advised her that this was plenty oftime. I have sent three emails advising them of my notice not to renew my lease. They have failed to respond to any email advising have received This email advising them. I am not renewing my lease. I believe this is in an effort for them to penalize me because I am not renewing my lease. I need someone to respond advising me. They have received my email that I will not be renewing my lease.

  

  Business Response

  Date: 02/18/2025

  We appreciate Mr. ******** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We would like to confirm that our team has received Mr. ******** notice of non-renewal, and his lease is set to end on April 13, 2025.
  We apologize for any lack of communication regarding the confirmation of his notice. If he has any further questions or requires additional assistance as his lease end date approaches, please do not hesitate to reach out.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently rented a residence ran by Tricon in the ************ area. It all started from day one when we did our check in and described the issues needed to be fixed. A maintenance person came in and all he could do was complain about being there that check in wasnt his job. He did very shotty work and even told me there was some they couldnt do. I contacted the supervisor but was given the run around I needed to contact corporate. My lease was ending in Aug of 23 and I sent an email we would not be renewing our lease. Our app and on line account balances were continuously different and I had to call in to find out was was owed. Finally at the end of the lease I checked out but to this day even after requesting I have not received an itemized bill but was told I didnt give the company notification I was not renewing the lease. They stated I owe them for not notifying them plus some repairs. Again I notified them and have an email stating it dated I. may of 23. Also I have no idea what repairs were done nor an itemized bill but get calls regularly from their **** collector. The home was nice but the service was poor.

  

  Business Response

  Date: 02/18/2025

  We appreciate Mr. ****** bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand his frustration and would like to provide clarity regarding his account. Our team made several attempts to contact Mr. ****** regarding the balance owed. According to our records, the charges include:
  Gas charges for February and March 2024: $78.00 and $70.98
  Full carpet replacement: $1,343.18
  Baseboard installation: $337.50
  If Mr. ****** has an email confirmation of his lease non-renewal notice from May 2023, we would be happy to review it to ensure his account reflects the correct information.
  Please let us know how we can further assist.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in a Tricon residential home since 02/2024. Around 12/06/2024 I called Tricon residential due to the front door dragging on the floor. Tricon came approximately 3 weeks later, and pulled up the floor. The floor then exposed another floor that was filled with black mold. As I am writing this on 02/12/2025, there is still black mold all over the home. Previously, I had spoke with ****** ******* to advise that we have had to speak with them multiple times regarding the health and safety of this home. She agreed to return the deposit after they have reviewed the home, and agreed to reimburse us for the movers as we were not initially wanting to move from the home. Due to the extent of mold, and the lack of due-care, we decided that we would be better off by moving away from the situation. As of today, 02/12/2025, we have now been told that we will no longer be getting any reimbursement of moving expense, and we are now going to potentially not get our deposit back. Based on my phone conversation with ******, none of this had any type of stipulation. This home has been filled with black mold, and is a major concern to our own health. We solely want to be removed from the home, and not be out of pocket for any moving expense as the damages to the floor were there from a water heater that had been leaking (since it was installed based on a contractor). We now have to come out of pocket for an additional expense that we were initially told we would be reimbursed for.

  

  Business Response

  Date: 02/18/2025

  We appreciate Mr. ***** for bringing his concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering information to assist him and will follow up accordingly. We are committed to addressing his concerns and will provide an update as soon as we have more details.
  We appreciate his patience as we work toward a resolution.

  Customer Answer

  Date: 02/21/2025

  I have sent additional emails and I have not had a formal follow up, or any clear expectation on how this will be resolved. 

  

  Business Response

  Date: 02/28/2025

  We appreciate Mr. ***** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We thank Mr. ***** for his patience and want to assure him that our team is actively working with him and remains in constant communication regarding his concerns.
  We understand the importance of a clear resolution and have been advised that he is satisfied with the progress so far. At this time, we are awaiting confirmation on a few final details before we can fully finalize his case.
  Please let us know if he has any additional questions in the meantime. We appreciate his time and will continue to keep him updated.