Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricon Residential has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of a path light property on January 7 that property is now owned by Tricon residential. Our deposit for the full amount of 2675was sent to the incorrect address. The tracking number for that check has been included below. It is currently in a mail warehouse in *****. We have called multiple multiple times trying to get this business to cancel or put a stop order on that check and issue us a one. It is now been over two months. Ive called 15 to 20 times Ive been on hold and on the phone for hours and Tricon hasnot been helpful and has not remedy the situation. We need our deposit back and its ridiculous that its been this challenging and this much work to get what we are entitled to this something that could be solved within minutes and unacceptable that its taken over two months.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I rented a property from Tricon Residential with the lease ending on 02/03/2025. From the beginning there were problems from a pest issue to a worn roof. The home was not ready to be rented out which we did not discover of course until moving in. There were multiple maintenance tickets we had to open because the house was not well taken care of. Fast forward to our move out, we were charged for a trash pickup, despite us taking the proper steps provided for the trash to be picked up days before our move out. We received a month to month charge even though we moved out by end of day on the day our lease ended. We were charged the full amount for renters insurance for the month of February, even though we were only in the property for 3 days. Both my mother and I have reached out several times via email and phone for explanations of the charges and no one has responded. The two representatives we actually were able to speak with could only speak to the mailing of the security deposit in which they both provided two different addresses of where the check was sent. One address being the address we literally just moved out from & the other being an address we never heard of nor provided. It has been almost a month and still no answers. This has been the worst experience with a property management company *** ever had and would not recommend them under any circumstance.

  

  Business Response

  Date: 03/07/2025

  We appreciate Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the challenges Ms. **** and her mother have faced throughout this process. Our team has reviewed her account and has processed the following reversals and refunds:
  Month-to-Month Fee Reversal (02/2025): $12.99
  Exterior Trash Out Reversal: $150.00
  Renters Insurance Reversal: $17.95
  Additional Refunded Amount: $180.94
  We truly appreciate Ms. ***** patience and regret any frustration this situation has caused. If she has any further concerns or requires additional clarification, please do not hesitate to reach out.

  Customer Answer

  Date: 03/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, as long as these refunds are in addition to the security deposit check that is also to be reissued in the amount of, $1440.82 to the correct address. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Silkena Bond
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a TriCon managed property in DFW. We recently experienced severe weather that caused substantial property damage that now threatens the safety of my young family. Not only is TriCon not answering their phones or emails, their app isn't able to process tenant requests... it only seems to work to collect payment. Since there is no way to contact TriCon, I am submitting this BBB review and city complaints. Prospective TriCon Tenants: Don't rent from this company; they are terrible property managers. I am filing a city complaint as well, and submitting this complaint to ********* as well since they are TriCons parent company.

  

  Business Response

  Date: 03/10/2025

  We would like to thank Ms. ******* for bringing this serious matter to our attention. We deeply regret that Ms. ******* has had to experience such a difficult situation with the property and the lack of timely communication during a time of distress. Please know that we take the safety and well-being of our residents very seriously, and we understand the urgency of resolving any issues.
  We sincerely apologize for the lack of responsiveness you've encountered both through our phone lines, email, and the app. This is certainly not the level of service we strive to provide.
  We acknowledge the severity of the weather-related damages and the potential safety hazards they may pose. As such, we are prioritizing the review of this case and will ensure that a member of our team reaches out to Ms. ******* offline.
  In the meantime, we are working to improve our communication channels to ensure that our can easily get the assistance they need, even during difficult circumstances. We truly regret that Ms. ******* experience has led her to feel this way about our service, and we are committed to doing better. Thank you.
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out 1/9/25 its now 3/3/25 still havent received my security deposit back. I have been told different stories about it being mailed already. To I can transfer the deposit to another house to I owe money? Ive spent many hrs on the phone trying to get my money back. We left the home clean with no damage. This is an extremely poor business for stealing peoples security deposits. The house is old and has had many issues when I was renting it. From a backed up toilet we couldnt use for a week. To a leaking roof and leaking sink. I was a good tenant that kept the house in the same condition I rented it as.Hopefully this complaint motivates them to do the right thing and practice better business.

  

  Business Response

  Date: 03/10/2025

  We would like to thank Mr. ******** for taking the time to reach out regarding his security deposit (Reference Complaint ID: *********. We sincerely apologize for the delay and frustration Mr. ******** experienced regarding the return of his security deposit. We understand how important it is to receive your deposit in a timely manner and are truly sorry for the inconvenience caused by this delay.
  Please know that this is not typical of our business practices, and we deeply regret the lack of clear communication you've encountered. We understand you've been given conflicting information, which is certainly frustrating, and for that, we truly apologize.
  To address your concern, a member of our team will reach out to address your concerns. We want to ensure that everything is resolved promptly, whether that means issuing a refund or discussing any outstanding balances related to the move-out. We are committed to making this right. Thank you.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a smart home from Tricon residential my entire home is operated by the smart home and I have had a broken smart home for 2 months now. Nobody has fixed the issue and the smart home team refuses to speak to me or fix the issue. They have claimed they are having a vendor fix the issue yet its been over a week and I have been contacted by no one. Tricon refuses to fix my home and are in violation of the terms and agreement of my lease. I want a working smart home

  

  Business Response

  Date: 03/10/2025

  Thank you for bringing this matter to our attention (Reference Complaint ID: *********. We want to assure you that we take Ms. ******* concerns seriously and are currently looking into the issues she has raised regarding the smart home system in her leased unit.
  We deeply regret the frustration she has experienced and appreciate her patience during this time. We understand the importance of having a fully functional smart home and are committed to resolving the situation as quickly as possible. We will be addressing this matter directly with Ms. ****** offline to ensure we find a satisfactory solution and make this right.
  Please know that we are actively working to resolve the issue and will follow up with Ms. ****** promptly.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house in *************** from Tricon Residential. Upon moving out, I filled the holes I had made from hanging paintings, the tv, etc. I also had the house professionally cleaned. I got a letter from Tricon deducting $250 for touch up paint and $70 for a broken blind in the living room. Under Florida law, both these items are considered normal wear and tear. This company is fraudulently trying to keep my money.

  

  Business Response

  Date: 03/04/2025

  We appreciate Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  After reviewing the move-out photos, we have determined that the chargebacks for touch-up paint and the broken blind were valid. However, we recognize that interpretations of normal wear and tear may vary.
  As a courtesy, we have decided to reverse the charges, and a total credit of $320.00 has been issued to Ms. ******** account for a refund.
  Please let us know if she has any further questions. We appreciate her time and thank her for renting with us.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pathlight properties was the property management group originally over my home, as of the 17th of January Tricon Residential took over, in the mist of this switch my county (***************) sent rent payment for the remaining amount of $6,862.13 also issued on the 17th of January. I assumed due to the switch payment would be forwarded to Tricon but this has not happened as Tricon issued me a demand of property noticed on Feb *******. I was informed by Tricon to reach out to Pathlight but each time Pathlight is contacted ***************) it leads right back to Tricon indicating they are the new provider. I have contacted Tricon over three times the last two times I had to disconnect after being on hold for 30 mins to an hour plus one time I was on hold for over 3 hrs spoke with a (lead *****) how was very rude and tried no way of helping find where the payment is and informed me if funds are not received by the 24th of February eviction process will take place even though they have received all the information from my county that they issued a payment. No one at Tricon is assisting in this matter including never being able to speak with a manger or supervisor.

  

  Business Response

  Date: 03/03/2025

  We appreciate Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********. We understand how frustrating this situation has been and sincerely appreciate her patience while we worked to resolve the matter.
  We would like to confirm that we received the rental assistance check from *************** and applied the funds to Ms. ******* ledger as of February 19, 2025. We recognize that she previously received conflicting information regarding the payment status, and we sincerely regret any confusion or inconvenience this may have caused.
  To address Ms. ******* concerns, we have:
  Provided an emailed copy of her ledger for transparency.
  Waived the $50 late fees from November 2024 through February 2025 ($200 total) as a courtesy.
  Confirmed that no eviction or legal proceedings will be pursued during February 2025.
  We hope this resolution reflects our commitment to improving Ms. ******* experience. If she has any further questions or requires additional assistance, please do not hesitate to reach out.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a work order to repair my oven that is not heating on 1/29.25.I called Tricon on 1/31, 2/3, 2/5, 2/6, 2/11, 2/14, 2/15 and 2/19 for support. A third party vendor came on 2/14 and shared the ignitor needed to be replaced. He left to get the part, but Tricon shared they were replacing the oven vs repairing it. I sent emails to Tricon on 2/21, 2/22 and 2/24 asking for support as repeated phone calls to Tricon were not returned with ********** is now 2/26 and I still don't have a working oven and cannot get Tricon to respond to any emails or phone calls.

  

  Business Response

  Date: 03/04/2025

  We appreciate Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering the necessary information and will follow up with her accordingly. We are committed to addressing her concerns and will provide an update as soon as we have more details.
  We appreciate Ms. ******** patience as we work toward a resolution.

  Customer Answer

  Date: 03/04/2025

  Hello,

  The repair appointment was rescheduled for the fourth time for 3/3/25. The maintenance supervisor **** spoke to me on 2/27/25 to assure me that the appointment was confirmed on 3/3/25 to make the necessary repairs.

  At 1pm on 3/3/25, I reached out to the vendor to ask for an estimated time of arrival. He informed me that the appointment was actually scheduled for 3/4/25. Tricon sent an update at that time stating the appointment had been rescheduled for 3/4/25.

  I have now taken off work 4 days to be available for this. I have also asked Tricon to allow me to schedule a reputable vendor in the area as the oven has not been working since 1/20/25.

  The fact that Tricon is sharing they need to research this matter is just not accurate. I have called the office 11 times as well as emailing all of the concerns to Tricon while cc'ing maintenance supervisors **** and Saba. 

  Tricon continues to make excuses regarding the previous property management and that is not my responsibility. 

  This could have been easily taken care of in a matter of days if Tricon would use a reputable vendor. 

  I have not asked for any type of reimbursement for time missed off work (4 shifts) or not having the ability to use my oven, but at this point, the lack of accountability here is simply unacceptable. 

  

  Business Response

  Date: 03/10/2025

  We appreciate the opportunity to respond to the concerns raised by *********************** Complaint ID: *********. We have addressed this matter directly with her and sincerely apologize for the length of time it has taken to resolve the issue.
  The work previously scheduled with the prior vendor has been cancelled, and we have placed an order for a new stove, which will be installed in the coming days. While this experience has been unfortunate, it is not indicative of the high standards we strive to uphold.
  We are grateful to Ms. ******* for her patience and for allowing us the opportunity to correct the situation. We will continue to maintain close communication with her until the completion of the order, ensuring everything meets her expectations.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting a property from ********************************** for the last 7 years. Recently in January ********* announced that Tricon Residential would be taking over the management part of the property. I received a notice the end of January of this change. I was sent a link to sign up with Tricon Residential and entered my information and was made to download an app in order to make rental payments. During this time I lost my job due to an unfortunate event. At no time did Tricon notify me that they would no longer take partial payments. I attempted several times to make half rent payment on February 1st, February 2nd, February 7th, February 8th. I attempted to reach Tricon at the number they provided and no one answered on February7th at 1037am there were a series of prompts that took you to more prompts and no person or abiity to leave a message for anyone. I attempted again on February 8th, February 11th, 12th and 17th two times.Feb 19th two times and was on hold for 43min the first time and 47 minutes the second time. It was clear the system was not working. I tried to reach out to Pathlight with no response and the information on Tricon Residential website did not get me to any person to help me with the rent payment. I went back into the rental app on February 19th to attempt again and there was a strange message in parenthesis that stated (partial payments will no longer be accepted). Again I was not able to reach anyone. On February17th a demand to pay or quit was taped to my door. ***** at Tricon would not allow me to make a payment and stated I would be charged ***** late fee on the 5th. This is illegal in ********. a resident has until the 7th. She refused to work with me to get rent paid and stated she gives no extra time and will proceed with eviction she refused to talk about payments. The process that Tricon used for demanding this payment is not legal and violates my tenant rights

  

  Business Response

  Date: 02/26/2025

  We appreciate Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand that transitioning to a new management company can be challenging, and we sincerely regret any confusion Ms. ***** experienced during this process.
  We recognize that better communication regarding payment policies could have helped set clearer expectations and reduce frustration. Our team has reviewed Ms. ****** case and acknowledges the difficulties she faced in reaching us. Moving forward, we are reinforcing our processes to improve communication and provide more timely support.
  Regarding partial payments, our policy does not allow them, and we communicated this during our discussions. We understand that Ms. ***** experienced financial hardship and appreciate her efforts to bring her account current. Additionally, we recognize the importance of providing accurate information about late fee policies and have taken corrective action by waiving her late fee as a goodwill gesture.
  A supervisor attempted to contact Ms. ***** to discuss this matter further, but we were unable to connect. We will make another attempt to reach her to ensure all concerns are addressed and to provide any additional assistance she may need.
  We appreciate Ms. ****** patience and value the opportunity to improve our service. Please do not hesitate to reach out if she requires further assistance.

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024 I made a rent payment through WIPS, Tricon contacted me stating they never got the payment. I had to contact **** to get a refund this process took three months to complete. I asked Tricon due to the known issue if I could continue to make my rent payment they told me no that it would be considered a partial payment. I have kept in correspondence with agents about the status of my refund. The week prior to me getting my refund a recieved a three day notice. I called told them I see the deposit pending I made my payment of $9,000 on a Monday sent the receipt of payment via email and got a response back. The next day received an email that they were filing an eviction. I called them to see why after o sent in my payment it is now a week later the company is claiming they still haven't received the payments from **** and that my receipt is fake. They also charges me notice fees and late fees while waiting on the November refund, I was told I would not be charged this amount due to the error but they charged it anyway. I do not have all this money to throw away and it is ridiculous that they keep claiming they have not received a payment. I have never dealt with anything like this before different agents are saying different things no one seems to know what is happening.

  

  Business Response

  Date: 02/26/2025

  We appreciate Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand that this situation has been frustrating, and we appreciate the opportunity to clarify our findings.
  After thoroughly reviewing Ms. ***** account, our Accounts Receivable team verified that the **** receipt provided for her payment was fraudulent. Additionally, records indicate that the same WIPS number was previously used for a payment in September, which is not possible, as each WIPS receipt number must be unique.
  To assist Ms. **** in resolving this matter, we placed a hold on her account to allow time for a replacement payment. However, despite multiple communications, the outstanding balance of $8,934 remains unpaid. While we initially delayed the eviction process to provide her with time to address the payment issue, we must now proceed with the necessary legal steps due to the unresolved balance.
  We have communicated this directly to Ms. **** and remain available should she have any further questions.

  Customer Answer

  Date: 02/26/2025

  I have communicated the following email from **** in regards of fraudulent claims from Tricon I was told to send the reference number once received. Now you are stating you are going to continue with the eviction with all evidence and proof i have provided. Please see below: 

  From
  ***************************
  To *****************************
  Date
  Feb 24, 2025 at 1:07 PM
  Good Afternoon, after investigating your account. We were able to locate the issue, the reference number was done in error as the same a Wips payment that was made September 16th,
  2025. We did receive a payment of $8,935.00
  and will apply to your account within 24 to 48 business hours. Will also email confirmation with new reference number and information. There has been having a lot of errors with Wips payments made via through *******. We are currently working on getting that issue resolved as soon as possible.
  Thank you for your patience and understanding.

  

  Business Response

  Date: 02/28/2025

  We appreciate Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We acknowledge receipt of the **** reference number and the information Ms. **** has provided.
  Our team is currently reviewing the documentation to ensure all details are thoroughly evaluated. If any additional information is required, we will follow up accordingly.