Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an actual *** letter for my 12 year old dog written to me by a licensed therapist at psych dimensions. I have been diagnosed with both anxiety and insomnia and have also been taking medication on a daily basis for both of the diagnosis for many years now too. I attempted to rent a home from Tricon Residential in **********, **. They said they could not accept my *** letter. Saying Unfortunately, your *** letters cannot be accepted at this time. We do not consider online providers whose business consists of issuing emotional support animal letters, or who issue a letter after reviewing a self-assessment and provide no other treatment or service to be a reliable source for information. I replied with the following: I do have a specific diagnosis and prescribed medication for it to take on a daily basis alongside of having my dog as an ***. So could you please clarify what else my doctor needs to provide to you and how that needs to be provided? Thank you. They have yet to return an email to me, or give me any other information to proceed with my completed application. I paid a $305 application fee as well, $250 of which was suppose to be refundable and $55 non refundable for the application itself. I have not heard anything back from them since my last email, nor have I received the refundable $250 back yet either. I was hesitant to apply with them in the first place with a lawsuit they had and the majority of their reviews being very bad. But rent was reasonable and close to my job. I do not understand why they need to verify my disabilities in the first place, why my *** is being rejected, why I have not heard back from them, and why if I dont qualify; I have not received my refundable $250 back yet. This company seems like a scam, as they were very quick to deny my *** (even after business hours) but can not get back to me with my follow up questions at all within business hours.

  

  Business Response

  Date: 06/20/2025

  We would like to thank Ms. ********** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We understand the frustration this situation has caused and sincerely apologize for the confusion surrounding the review of your *** documentation. Upon review, your letter dated 05/06/2021 appeared to be from a licensed professional, but it did not indicate whether the letter was non-expiring or part of an ongoing provider-patient relationship, which is a requirement for approval. Unfortunately, our communication to you did not clearly explain this specific need, and we recognize that this caused unnecessary delay.
  To clarify, we are not requesting personal medical details or diagnosis information. We simply ask that the updated *** letter confirm that you are under the ongoing care of the provider and that the document is current or non-expiring.
  Our supervisor, ****, will be reaching out to assist with the next steps. If you wish to proceed, please send the updated letter with the noted clarification to both ***** and **** via email. If you no longer wish to move forward, we would be happy to issue a full refund of all application-related fees.
  We appreciate your patience and the opportunity to improve our process. Please do not hesitate to reach out with any further questions or concerns.

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently moved into a property managed by Tricon last Friday (Jun 13th 2025) , and since last Friday I have been emailing and calling the tricon colorado springs team every day to get ahold of someone. I was never sent any paperwork for the pre-existing damage to the property. I would like to get that paperwork so I can fill it out but the fact its nearly impossible to get ahold of anyone is extremely frustrating.

  

  Business Response

  Date: 06/25/2025

  We would like to thank Mr. **** for bringing his concerns to our attention. (Reference Complaint ID: *********
  We understand how important it is for new residents to have clear communication and support, especially during the move-in process. We sincerely apologize for the initial difficulty Mr. **** experienced in trying to connect with our Colorado Springs team.
  Were pleased to share that the ***************** Manager for the market has since reached out and personally walked Mr. **** through the process for reporting any pre-existing issues or damages. Were glad to hear that Mr. **** is now satisfied with the resolution.
  We appreciate Mr. **** for allowing us the opportunity to address his concerns and remain available should he have any further questions or need additional assistance.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Billing / Collection Issues Date of Problem: 05/31/2025 Desired Resolution: Apply the 5 / 31 rent payment, remove all NSF / late fees, and provide an explanation of the error We have rented from Tricon since July 2024 and have always paid rent on time through their portal. On May 31, 2025 we submitted our full rent payment of $1,968.95 (payment confirmation 11192468-7226318). ***** confirms the payment was never rejected and the funds have not been returned.What followed has been a confusing and stressful situation:1.Ledger Our account showed a $0 balance for several days, then suddenly reflected the full rent plus NSF and late fees.2.Conflicting explanations On 6 / 11, my husband ******** emailed a representative named *******, who replied the payment was $55 short. Screenshots and ************* prove this is inaccurate. Even if it were short, that amount should have been returned to our bank (it has not). ******* has not responded.3.Late eviction notice We received a certified 5-day notice dated 6 / 6, but it wasnt delivered until 6 / 13.4.Escalation with no follow-through I chatted with Tricon support on 6 / 11 and was told the issue was being escalated to the ********************** As of today (6 / 16), we have received no contact.5.Ledger continues to flip The portal still alternates between showing a $0 balance and the full delinquent amount. We have screenshots documenting each change.We have spent two weeks providing proofs, screenshots, and bank confirmations, yet Tricon has not corrected the ledger or communicated a resolution. We want:Written confirmation that the 5 / 31 rent payment was received and applied Removal of all *** and late fees generated by this error A clear explanation of what happened and assurance it will not impact our tenancy Until this incident, we were satisfied residents. We want this corrected and documented so we can return to a normal landlord-tenant relationship.

  

  Business Response

  Date: 06/17/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand how stressful and frustrating this experience has been, especially given the confusion surrounding the *** status and account ledger.
  Our team reached out to clarify the situation. Initially, there was confusion regarding whether the payment that ***** was for May or June. We confirmed that the payment, posted on 5/03, was for **** rent and was returned in June. We sincerely apologized for the miscommunication and delay in providing accurate information.
  Ms. ******* was able to confirm with her ********* account that the payment had returned and has since agreed to remit payment. Given the circumstances and delay in notice, we approved a $50 demand fee reversal as a courtesy. Ms. ******* confirmed via email that she would submit payment within 24 hours of the reversal.
  While we regret the initial miscommunication, were glad we were able to clarify the matter and move toward resolution. We appreciate Ms. ******** patience and look forward to continuing a positive rental relationship.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***** ****. I am currently renting a house through and company called Tricon Residential. I signed my lease and moved in back on November 6th 2024. I paid $3,500 for deposit and first months rent. With a monthly based rent of $1,789. Ive paid well over $2,000 in my water/electric bill. Since Ive moved into the property Ive had a major issue with a plumbing leak. Which was brought to their attention fairly quickly. I have made work orders some of which were deleted from the system on Tricons end. They are clearly in a violation of their contract agreement. Due to the fact that Tricon themselves made it clear that a water leak is to be considered a serious emergency and top priority. Yet despite having submitted a work order it took Tricon well over 3 months to apparently fix the issue to which I can assure you that it hasnt properly resolved. My water bill is still through the roof. Ive been in contact with their support manager over my area about my concerns yet my bill is stating that I and my family are using an average of 287 gallons daily. The issue got to the point where I could no longer afford to cover the expenses and was at one point forced into eviction. I even went to court about the eviction tried explaining my situation to the judge over my case and wasnt even heard nor had a single one of my issues addressed by the judge or Tricons legal team. Im simply reaching out for any kind of help at this point. I very much want to sue if in any way possible. I have pictures of incomplete work holes left in the property ect.

  

  Business Response

  Date: 06/20/2025

  We would like to thank Mr. **** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand the frustration and financial strain Mr. **** has experienced as a result of the ongoing plumbing issue at his home. Our records show that a leak was initially reported and addressed; however, our vendor has since confirmed that the issue remains active. A follow-up service request has been issued, and the vendor has been dispatched again to complete the necessary repairs as soon as possible.
  We have spoken directly with Mr. **** to acknowledge his concerns and assure him that we are actively working toward a resolution. He has been provided with direct contact information for continued support.
  In recognition of the impact this unresolved issue may have had on his utility costs, we have requested copies of Mr. ***** water bills. Once received, we will review and apply appropriate concessions.
  We regret the delay in fully resolving this matter and recognize that more consistent follow-up may have helped ease Mr. ***** concerns. We remain committed to ensuring the repair is completed and that he receives the support he needs.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have requested our floor be fixed and a fence installed this past October after our baby was born. He is now crawling and the cracked floor presents a serious safety issue where he could slice his hands or legs open. Flooring contractors have been out twice now to quote an estimate to Tricon and we've heard nothing back about fixing or replacing it. The fence we requested has basically been denied, which is another huge safety liability once our son starts walking, as there is a large deep retention pond directly behind our house. There is nothing, visually or physically, that could prevent my baby from beelining it straight into the water and drowning before I or my husband could get to him. Not to mention, the house right next to us is a rental that never had a fence until the current occupants with a toddler moved in. On top of this there's been a general lack of care in the previous work orders they've done, including a ceiling crack patch that is obviously color mismatched, and a dishwasher replacement that had to be done twice, as it was shoddily attempted the first time.

  

  Business Response

  Date: 06/27/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the frustration and worry this situation has caused Ms. ***** and her family. We understand how important it is to feel confident that your home is safe, especially with a baby in the house.
  Regarding the fence, we are still awaiting final HOA approval for the ARC application. Once approved, we will move forward with the installation as quickly as possible to address this safety concern near the retention pond.
  For the flooring issue, we assigned a new vendor on June 26, 2025, to provide an updated bid to assess and repair the crack running from the kitchen to the backyard. This bid is still pending, and we are actively following up to ensure this work is prioritized.
  We recognize the impact these delays have had and appreciate Ms. ***** patience while we work through the necessary approvals and vendor coordination. Our team will continue to monitor the status of both the fence and flooring repairs closely and provide updates along the way.
  If Ms. ***** has any additional questions or urgent concerns in the meantime, we encourage her to reach out directly so we can assist further.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold found in multiple areas of the home. Admin staff will not communicate with me about rights, next steps, or options. Im demanding a lease break without penalty with a 60 day notice to vacate.

  

  Business Response

  Date: 06/20/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  Following an inspection conducted on June 13, our vendor confirmed the presence of *** in the home. Our Operations Maintenance Manager spoke with Ms. ******** directly on June 16, and both parties mutually agreed to proceed with an early lease termination effective July 1, 2025. Our Legal team has been notified and we are currently awaiting the finalized release agreement to complete the process.
  We appreciate Ms. ********* patience and will remain in communication to ensure a smooth transition.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a rental property at ********************************************************************************************* is the property manager for the property next door at *********************. There is a huge tree in the front yard of *********************************************************************************************************************************************** the garage on the right side. I have made several attempts to contact Tricon and am constantly given the runaround and stonewalled. My calls are not returned. Meanwhile the property is located within an HOA that is rather strict and there is limited to no parking at the residence therefore the loss of the right side of the driveway is a hardship for my tenants and needs to be fixed. Tricon tells me that the residents of 1085 need to place the service order, they are tenants. Ive asked them do they expect me to knock on the door and begged them to call? They have zero financial stake in this matter and may not call, however I point out that I am the owner of the property and it is my responsibility to call, inform them of the issue and they are responble for the repairs. They claim to put in a work order for me, weeks go by, I hear nothing, then the process of me calling starts all over again. It needs to be fixed, now. No more stonewalling.

  

  Business Response

  Date: 06/17/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand how important this matter is to Ms. ****** and appreciate her efforts to bring it to our attention. Following her report, one of our superintendents visited the site to inspect the tree located at the property we manage at **********************
  Based on the inspection, it was determined that the tree does not appear to be the cause of the damage to the neighboring driveway. There are PG&E high-voltage access panels located between the tree and the damaged area, which would likely show signs of disruption if root intrusion were occurring in that direction. Additionally, the tree roots appear to be growing away from the affected area and are not of a size that would typically result in structural impact. Notably, the driveway at 1085 ****************, which is closer in proximity to the tree, has shown no signs of similar damage.
  That said, we recognize the concern and are committed to maintaining open communication. Our superintendent is scheduled to meet with Ms. ****** this week to further review the situation and ensure that her concerns are fully heard and addressed.
  We hope this meeting will provide clarity and allow us to move forward with mutual understanding.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon hired a contracting company to repair a leaking shower in our home. The request to the contractor was made on May 19, 2025. My bathroom is currently still in disarray and nobody has shown up to make any progress in two weeks. I have called and texted to notify them of my available and I dont get a response. I have contacted ******* Worth (Property Manager w/ Tricon) and havent received a response. We were overcharged on last months rent, and she hasnt returned our numerous calls/ emails. We were told there was water damage from the leaking tub, we have an 8 month old daughter and would like to get the bathroom fixed ASAP. We would also like to discuss a refund for being overcharged on last months rent.

  

  Business Response

  Date: 06/17/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delays in addressing the shower repair and the lack of timely communication. Upon review, it was determined that there was confusion regarding vendor responsibilities, which contributed to the extended timeline.
  All vendors involved have since been contacted and have committed to completing the remaining work by Monday, June 16th. We fully understand the urgency of the situation, particularly with a young child in the home, and we are working to ensure the repairs are finalized as quickly as possible.
  Regarding the rent overcharge, we have reviewed Mr. ********* ledger and processed a $500 concession, which will be reflected on his ledger.
  We appreciate Mr. ********* patience and the opportunity to resolve this matter. Should he have any further questions or concerns, we remain available to assist.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased residential property complaint regarding refrigerator/freezer leased on property. Reported 4/21/25 to Tricon residential when refrigerator/freezer complaint generated due to water leak. By time maintenance truck rescheduled and arrived was May 7th2025. By then refrigerator and ******* not working. Documented by repair person who stated ( not written)should be 48hrs or less due to safety/health concerns. Days and numerous documented calls and text/report requests for approval with replacement to have been( delayed) last week without replacement or follow up calls or explanations. Attempts to contact have been unanswered. Both repair place and management company have blamed the other without action or resolution. Family of five has had food lost and requires daily store trips for milk food and ice. Unsafe/health violation reporting next to Wentzville MO Code violation office who will contact owner and ************************** .Have paid rent on time and full amounts to keep up our responsibility. Requesting help with getting job one and financial compensation for money lost. Has been 50 days since initial complaint filed for service call.

  

  Business Response

  Date: 06/16/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay in addressing the refrigerator and freezer issue, and we understand how significantly this has impacted her household. Our team is currently gathering all relevant information in order to assist Ms. ******** and determine the cause of the delay in resolution.
  We will follow up directly once we have more information and are committed to ensuring this matter is addressed as quickly and appropriately as possible.

  Customer Answer

  Date: 06/16/2025

  60 Days has been too long for any response or resolution.  We never Hear back from TriCon service manager **** and others who promise to respond to us with updates and are blaming iton Not being able to get verification with subcontractor.   This is a violation of safety &health concerns and has not been resolved within an appropriate time frame.   More than 60days is totally unacceptable. We will proceed with contacting Wentzville to report to homeowner for code violations; call the MO Attorney General to report; call local news stations and a lawyer as needed

  

  Business Response

  Date: 06/27/2025

  Once again, we would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the unacceptable delay and the lack of timely updates. We fully understand Ms. ********* frustration and concern, especially given the serious nature of the issues reported.
  We want to assure Ms. ******** that we have continuously been pushing our team and the subcontractor for an update. We followed up again this morning and are waiting for a response so we can provide clear next steps and move this forward without further delay.
  We appreciate Ms. ********* patience while we work to resolve this and remain committed to seeing it through as quickly as possible.

  Customer Answer

  Date: 07/01/2025

  I appreciate the response.   A new subcontractor has been assigned and refrigerator delivered.  We are awaiting approval for this subcontractor to return and connect ice maker/water to complete the work.  Once approval from TriCon  is received and water line connected this case/complaint will be resolved.  I thank you for your assistance

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for 5n400 fence rail in ***************** IL. At the time of the signing the exterior has alot of structural work that needs to be done, i expressed concern about. I was told by the leasing agent at the time of signing to submit pictures and she would have maintenance fix everything and wouldn't be an issue having it ready. That was over 2 weeks ago i submitted the pictures and 4 weeks of signing the use when i first said i had concerns, and in driving by the house today nothing had been done. The gutters are over flowing with levees where there's more plants growing in them, they are hanging and. Not attached in many areas, they're are holes in the siding, the from porch support brands are rotting at the bottom and not even attached. There is paint splotches on the walls outside. Anumber of other issues i have taken pictures of and sent in and talked to the agent about. I haven't even been able to get inside to look and see the condition though it looks ok from the outside. I am a week away from having to provide utilities info and paying more before my move in date of June 18th and the house is not in move on condition at all. I cannot get any information from my agent or maintenance on what will be done and when and the work that needs to be done will probably take longer than a week. I am getting no information and have already told my current landlord I'm moving but won't be able to if this property is not fixed to be able to live. I need the repairs done and more info on things and if they need to push the move in date I need to know that as well. Communication and work to be done had not been good at all.

  

  Business Response

  Date: 06/16/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand the importance of ensuring the home is move-in ready and acknowledge the frustration caused by the lack of updates regarding the necessary exterior repairs. Our team is currently gathering all relevant information to better assess the status of the property and address the outstanding issues.
  We will follow up with Mr. ******** as soon as we have more information and remain committed to providing a clear resolution as quickly as possible.