Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from Tricon Residential at *************************************************************************** On May 27, 2025, I received an HOA violation notice claiming my lawn was not mowed, which was untrue. Despite my request for verification, Tricons compliance team provided outdated, undated images.I then received a formal Statutory Notice to Cure from their legal counsel (Atlas Law) threatening lease termination on May 28. I submitted a formal cease and desist on May 29 and received no meaningful resolution.Tricon has shown a pattern of unverified violations, legal intimidation, and poor communication. I am seeking written confirmation that the false violation has been removed from my record and that HOA complaints will be verified before being used to issue threats.

  

  Business Response

  Date: 06/10/2025

  We would like to thank Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  The 7 Day Notice to Cure was issued based on documented reports from the *** regarding multiple lease violations. The *** provided dated photos taken on May 21, 2025, and formally issued the violation to our team on May 23. In accordance with lease terms and legal requirements, the notice was served on May 28.
  
  We understand Ms. **** disputes the accuracy of the violation, and we appreciate her efforts to provide additional context. All notices are issued following review of the documentation received, and we remain committed to working with both residents and the *** to ensure fair and transparent resolution of any concerns.
  
  Should Ms. **** have further documentation she would like us to review, we welcome her to submit it so that our team may re-evaluate the matter.

  Customer Answer

  Date: 06/10/2025

  Thank you for the response from Tricon.
  
  
  While I appreciate their explanation, I do not consider the matter fully resolved. The photos referenced by the *** were taken prior to my most recent landscaping maintenance and do not reflect the actual condition of the property when the violation notice was issued.
  
  
  I provided this clarification directly to Tricon on multiple occasions and submitted a formal cease and desist letter on May 29, requesting a retraction of the violation. The only response I received was a general acknowledgment, with no confirmation that the violation had been removed from my record.
  
  
  I remain open to a resolution, but I am asking that Tricon provide:
  
  
  1. Written confirmation that the violation issued on May 28 has been fully retracted.

  2. Assurance that future notices will be based on verified, current conditions prior to any legal escalation.
  
  
  
  
  I am willing to consider the matter resolved upon receiving those confirmations.

   

  Thank you,
  Mr. ******** ****

  
  

  

  Business Response

  Date: 06/12/2025

  Once again, we would like to thank Mr. **** for bringing his concerns to our attention. (Reference Complaint ID: *********
  We appreciate Mr. ****** continued engagement and understand his desire for clarity regarding the *** violation issued on May 28.
  After further review with our *** team, we have verified that there are no open *** violations currently reflected on our end for this property. We recognize the importance of accurate and up-to-date documentation and understand Mr. ***** concerns regarding the timing of the photos used by the ***.
  Please know that Tricon follows a standard process in response to any *** violations we receive, and we remain committed to ensuring all actions are based on verified information. We will continue to advocate for fairness in these matters and ensure communication is clear and timely.
  At this time, based on our records, no further action is required regarding the May 28 violation. If Mr. **** receives any additional correspondence or notices, we encourage him to reach out directly so we can promptly review and assist.

  Customer Answer

  Date: 06/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Thank you for facilitating communication regarding this matter. I acknowledge Tricons response and their confirmation that the May *********************************************************** their records.
  
  
  While I maintain that this violation should not have been issued in the first place, I appreciate their clarification and efforts to ensure more accurate documentation moving forward.
  
  
  At this time, I consider the matter resolved.
  
  
  
  
  Regards,
  
  ******** ****
  
   
  

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting a home with Tricon in February 2025. They impose a $35 monthly fee for Smart Home amenities, which is not optional. These amenities are supposed to include a smart doorbell, which the tenant is supposed to be able to use and monitor using their mobile app. The only way to access the smart home features is to use their app. Upon signing my lease and moving in, I was not given access to the app for nearly a month. This restricted my ability to use the features I am being forced to pay for each month. After finally getting into the app, I discovered that the doorbell did not show up for me to set up and use. I have reached out to local leasing agents via phone and email with little to no follow up. I have countless emails requesting this to be fixed, I have been assured that this will be fixed. I have called and opened tickets, I have submitted maintenance requests to have this doorbell looked at, which have remained open and unattended to for two months now. All the while, I am paying month over month and I cannot get them to fix this doorbell. Last month, I spoke to two individuals who were unable to set up this doorbell or resolve my concern remotely. I was supposed to have someone call me as a third step in the process and NOTHING. No one has reached out to me and it is now JUNE! 5 months of paying for something that I cannot access or use. I have paid for Ring doorbell services instead because I need my doorbell camera. So not only have I paid Tricon for smart home features that dont work, I have also had to pay for outside services that I am already paying for but not receiving. I am beyond frustrated with this company and I want this doorbell fixed. I also want to be refunded for the months that I have been paying for something I havent been able to use.

  

  Business Response

  Date: 06/12/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important it is to have full access to the services and features included in your lease, and we regret the delays you've experienced in resolving this issue.
  Our team is currently gathering the necessary information to better understand what went wrong and to determine the appropriate next steps to resolve the matter. We are actively reviewing the history of service requests, system access, and equipment setup to ensure we address this thoroughly.
  We will follow up with Ms. ******** directly as soon as we have more information. Thank you for your patience as we work to resolve this concern.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a complaint against Tricon Residential for unfair billing practices and unprofessional customer service. I paid my May 2025 rent via *** on May 5th with sufficient funds in my account. Due to an issue on my banks end, the transaction initially failed on May 7th. The funds were withdrawn on May 7th and returned on May 9th. I immediately resubmitted payment, and it was successful. Despite this, Tricon charged me a $50 NSF fee, a $140.46 late fee, and revoked my access to the online payment portal.On May 31st, I submitted my bank transaction history to dispute the charges. The document clearly shows sufficient funds before, during, and after the attempted transaction. Tricon acknowledged receipt but has failed to follow up. Since June 3rd, my husband and I have called and emailed over 10 times. Calls are often answered accidentally; we hear staff laughing, mocking tenants, and speaking unprofessionally. One representative confirmed the *** fee was waived but refused to remove the late fee or restore online payment access.Despite stating I wouldnt pay until the dispute was resolved, I paid the full $2,284.36 on June 5th and submitted proof. This morning, I received a Demand for Possession or Compliance noticedespite full payment. Their agents are rude, condescending, and dismissive, often hanging up or refusing to escalate concerns. We ask for emails detailing our conversation and they dont send them. Rent has increased by over $100 per month annually, and my attempts to negotiate the amount have been ignored. Their lease terms make it nearly impossible to leave without major penalties, such as paying them 2 months of rent for breaking the lease. The resolution I am seeking is to have the $140.46 late fee waived and my online payment access reinstated. I should not be penalized for a transaction error that was outside of my control and that I promptly corrected.Sincerely,***** ********

  

  Business Response

  Date: 06/06/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Ms. ******** was assessed both a non-sufficient funds (NSF) fee and a late fee following a payment issue with her bank, which also resulted in a temporary loss of access to the resident portal. After reviewing the documentation she providedconfirming sufficient funds were available at the time of the original transactionour team conducted a thorough review of the matter.
  In recognition of her prompt follow-up, the supporting documentation, and her overall payment history, we submitted a request to reverse one of the *** charges and restore portal access. Additionally, as a one-time courtesy, the $140.46 late fee and associated notice fee have been waived.
  Ms. ******** also raised concerns regarding the professionalism of a representative she spoke with over the phone. While we take these matters seriously, we were unable to proceed with a formal investigation due to the lack of specific identifying details such as names, dates, or call logs.
  We appreciate Ms. ******** patience and the opportunity to resolve this matter. We remain committed to addressing resident concerns with fairness, transparency, and respect.

  Customer Answer

  Date: 06/06/2025

  I am not satisfied with Tricons efforts to resolve this. While I appreciate the fact that they waived the *** fee and the late fee, no one called or even sent an email to talk about the experience weve had in the last few weeks. Tricon is handling this as they do anything else that doesnt benefit them, with the absolute bare minimum. As a rental company, I would be concerned if one of my tenants told me they overheard my agents mocking and making fun of other tenants they were working with and would want to get to the bottom of it. But because Tricon cares more about getting paid every month than about taking care of people, they simply responded with saying that no specific information was provided in the initial complaint and didnt even attempt to reach out and get more information about it. I got a simple call this morning from a very nice and professional young man named *****. ***** is the first and only account support agent to treat me with respect, understanding, and consideration since this issue started and a BBB complaint had to be submitted to even get that. Though very nice, all ***** did was inform we of the $140.46 refund and that my access to online payments was reinstated. He had absolutely no idea what kind of experience weve had until this point. I hold a leadership role with the #1 home improvement company in ******* and I wouldnt have a job anymore if I treated my customers like ********************** has treated me and my husband. It is laughable for their response to even include that they will continue to treat their tenants with respect because I get a rude and condescending agent every time I reach out to them. 

  

  Business Response

  Date: 06/12/2025

  Once again, we would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the overall experience Ms. ******** and her husband have had in recent weeks. While were glad a refund was issued and online payment access restored, we understand these steps alone do not resolve the broader concerns she shared about communication and the way she was treated by some of our representatives.
  We take her feedback seriously. As a result, our leadership team has spoken with our staff to emphasize the importance of treating all residents with compassion, respect, and professionalismat every point of contact. Its disappointing to hear that Ms. ******** did not consistently receive that level of service, and we agree that no resident should feel dismissed or disrespected when seeking help.
  We are grateful to hear that ***** provided a more positive experience, and we will be sharing that feedback with him and his manager. However, we also acknowledge that this level of service should be the standard, not the exception.
  Again, we deeply regret that this situation led to such a negative experience and thank Ms. ******** for holding us accountable. We are committed to improving and ensuring better service moving forward.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many many issues while living in a TRICON home, from repairs not getting done, to having to get the city involved to help with the repairs needed, to online rent system not working at least 4xs with charges to my account, to being told different things by different people about the same concern and the list goes on. Currently I was able to renew my lease without my ex husband who was very abusive but before I did I specifically asked this one question, will my lease under my name only be accesses solely on my performance as a tenant for future consideration and was told yes. I asked the question at least 3xs to ensure I would be treated fairly after getting out of my domestic violence relationship and now I'm being told that they will hold the history with my ex against me and not my current performance as a renter on my own. This is not only an injustice to me but my family. I've only been late once with a valid reason and the one other time they are claiming I was late was a TRICON error like so many other times! However it seems as if they never reported those late payments as on time due to THEIR ERRORS and it's not only affecting my rental score but the rental history that they could share with future landlords. One worked extremely hard on healing my family and this is very traumatic to be told something differently that could affect my housing.. I've never had any issues getting housing and I won't allow this companies errors to continue to hurt my family. I asked for sensitivity and basically forgiveness and was told if wouldn't be held against me and now I'm being told that it will. I'm also being told I have several late payments regardless and that is not accurate. They also having been reporting my rental history correctly during the times of was THEIR error which is fraud. I've asked my current rental property manager to have a supervisor and as of today she has not escalated my request to her supervisor. I have more communication if needed

  Customer Answer

  Date: 06/19/2025

  I have emails the last 4 years of all the issues and had at Tricon regarding rent payment system, being charged incorrectly etc. None of these issues were reported correctly when it was Tricon error. I want this corrected. 

  Also I informed Tricon that my husband was moving out and was removing him from the lease due to domestic abuse. I asked specifically if my leasing record will start over with me only as the leaseholder. I was told yes. I've only been late once with a valid reason and the other time was Tricons fault. Any time it has been a TRICON error they still entered the payments in as late INCLUDING under my new lease. I want my current record updated. 

  I'm being told I don't qualify to transfer, based on my rental record. HOWEVER again I was told that my leasing record would start over with me only on the lease. If that was correct I shouldn't be unable to transfer with one late rent payment according to their terms and technically with their terms I haven't been late due to the courtesy given last month due to my employment. I think it's very unfair that Tricon doesn't acknowledge what their employees tell residents, don't keep accurate leaders including of their OWN errors and it's a professional and injustice action to hold rental histories against victims of reported abuse especially when they have always communicated openly with what's going on. 

   

  I want ALL my records updated from day 1, proof of updates and accountability for the issues that have occurred on Tricons side that are causing the current problems.  I have worked very hard to maintain my home as a single parent and now I'm basically being told all this hard work means nothing after being told that wouldn't the case. 

  

  Business Response

  Date: 07/12/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely regret the challenges she has faced and understand how distressing and personal this situation has been. We are currently reviewing the full history of her account, including the concerns she raised regarding past errors, lease renewal discussions, and how her rental history has been reported.
  We recognize the sensitivity of her circumstances and are committed to giving this matter the careful attention it deserves. Our team is working to clarify the status of her payment history and the accuracy of what has been reported, including any errors caused by system issues. We are also looking into her concerns regarding how her current rental performance is being evaluated independently.
  We appreciate Ms. ****** patience while we complete this review and will follow up with her directly once we have more information to share and next steps to discuss.

  Customer Answer

  Date: 07/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having plumbing emergencies for over a week now and I getting no where calling TriCon the wait time is almost an hour for them only to promise that the maintenance manager ****** hasn't as of yet called me back. We have to flush the toliet by putting our hands in the toliet to flush it. I have called multiple times and filled out multiple maintenance request for nothing to happen I pay $3500.00 dollars a month and never have been late. I don't know what else to do at this point it's driving me crazy. I NEED HELP!!!!!

  

  Business Response

  Date: 06/10/2025

  We would like to thank Ms. ************ for bringing her concerns to our attention. (Reference Complaint ID: *********
  Our team is currently gathering information to further assist Ms. ************.
  We will follow up with her directly once we have further information.
  We appreciate her patience. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our lease was up 6/1/25, in April of 25 we submitted our 60 days to vacate per our lease requirement but still wanted to continue renting from this company. We found a home we loved and inquired about applying for it however the company tries to charge us $3800 and then $2000 for a transfer fee because we were wanting to "move before our lease we up". But we had no way else of moving into the new home. Mind you it was days before our current lease was up we were requesting to move into the new property and that made logical sense without us being homeless and having no where to put our belongings before the current lease needed and the new one began. The "manager" provided no documents that these fees were mandatory and gave us push back when we asked for anyone else to help us understand the terms better. Again we were already residents of this company and simply outgrew our current home and needed a bigger home at the end of our lease. We would have simply paid the new deposit amount along with the new first months rent.

  

  Business Response

  Date: 06/09/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand her desire to transition into a larger home at the end of her lease and appreciate her interest in continuing to rent with us. We also recognize the confusion and frustration that can arise when transfer fees or move-in timing overlap with an expiring lease.
  At this time, our team is actively gathering all relevant information regarding Ms. ********* account and the details surrounding her requested transfer. We are committed to reviewing the matter thoroughly and will follow up as soon as possible to help provide clarity and work toward a resolution.
  We appreciate Ms. ********* patience and the opportunity to address her concerns. 
  

  Customer Answer

  Date: 06/09/2025

  I would like someone with the authority to actively investigate the situation now that we had to renew our lease and stay in our old home due to the back and forth we got from the "transfer manager" with no reprieve. We ultimately would like to transfer with no negative impact on our lease or fees associated with transfers due to the lack of interest on their part to effectively get us into a new home. Or at least speak with someone directly who can provide clear communication on how to rectify this matter. Thank you 

  

  Business Response

  Date: 06/20/2025

  Once again, we would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the continued frustration regarding the transfer process and the lack of follow-through that led to the renewal of her current lease. We understand how disappointing this situation has been, especially given her intent to move into a new home.
  At this time, we are still awaiting an update from our regional management team. We recognize the importance of providing a resolution and will continue to follow up internally to escalate the matter. Our goal is to ensure Ms. ******** is not negatively impacted due to delays on our part, and we are committed to providing a clear path forward as soon as possible.

  Customer Answer

  Date: 06/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ceiling fell in from a toilet back up work order still open automative system says I dont have one open my carpet smells and theres mold and I have small kids ive called numerous times and once I finally got someone I was told I should receive a call from a vendor and I have yet receive any call from any vendor I am now forced to stay in a hotel so my kids do not get sick

  

  Business Response

  Date: 06/04/2025

  We would like to thank Mr. ********* for bringing his concerns to our attention (Reference Complaint ID: *********.
  According to our records, a work order was submitted on May 30th regarding a toilet backup. Our vendor responded within 24 hours and cleared the sewage line. The technicians report indicated the issue was caused by excessive use of wipes, which led to the blockage. We understand how disruptive this situation has been and have advised Mr. ********* to avoid flushing wipes or excessive toilet paper to prevent future occurrences.
  We sincerely regret any ongoing inconvenience and are committed to ensuring the home is safe and habitable, especially given the presence of small children. If further issues remainsuch as wet carpet or concerns about moldwe ask that Mr. ********* submit a follow-up work order or contact our maintenance team directly so we can have the appropriate vendor return to assess and address those concerns promptly.
  We appreciate Mr. *********s patience and the opportunity to improve his experience moving forward.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been. In the house now for 4 years and the last 8 months we have been. With out heating and d cooking since sept 16th 2024 we have continously ask for them to fix out cooler and nothing even cha ging property managers nothing has changed I have again now that its hot reached out with calls and messages and requests to get a call back about out caller getting fixed no answers the solution go to a hotel up to 150 a night I have two children and two dogs I cant even have my kids at at home prior to pathlight changing to tricon our rent was credited for 4 almost 4 months due to no cooling a d heating now here we are waiting again the se t another vw for out and they said the reciced his bid and that it should take a couple days to get approved but no answers nothing fixed and we are in June and daily temps being 90 plus ! And hotter in the house qe have had to buy cooling units still its hot in missing court ordered time with my kids my dogs cant come in which I pay for to cool off they have had the nerve to charge me a late fee for rent of 315 being late when I have had to put extra money into cooling our house! Not to mention it gor charged a. Hoa fee when I fixed the problem by the due date I cant not get any call backs I want a solution!!!! And answer 1 day in the heat is miserable its been. 8 months with nothing I'd they cant do it now imagine if I was to stay in a hotel with two dogs and kids !!

  

  Business Response

  Date: 06/06/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the extended delay in resolving the **** issue at the property. We understand the significant inconvenience this has caused, particularly given the high temperatures and the impact on household routines and comfort.
  The initial repair bids were rejected due to incomplete information submitted by the vendor. Since then, our operations manager has been in direct contact with both the vendor and Ms. ****** to clarify the scope of work required. Ongoing follow-up will continue over the next 30 days to ensure the necessary repairs are completed and all updates are communicated in a timely manner.
  Additionally, our team is reviewing the account to address any applicable late fees or charges in light of the circumstances. We are committed to resolving this matter promptly and appreciate the opportunity to move toward a satisfactory outcome.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New neighbors moved into *********************** and parking in front of my home. Ive tried reaching out to residential company as I dont feel safe going directly to ones home. Please get this addressed with the home owner.

  

  Business Response

  Date: 06/03/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  
  We understand how situations like this can be frustrating, and we appreciate her taking the time to reach out. While we can relay Ms. ****** message to the resident at *********************** as a courtesy, please note that parking in front of a home is not prohibited by law, and therefore our ability to enforce action in this matter is limited.
  
  If the vehicle is blocking her driveway or creating a safety hazard, that would be a separate issue and could warrant further review. Otherwise, our capacity to intervene remains minimal.
  
  Thank you again for bringing this concern to our attention.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential issues a non renewal notice on May 9th. Then on May 27 they sent a new lease to be signed which I did. Then on May 30th I had a conversation with ***** *** who stated the new lease being sent was a mistake since it the account has a non renewal. At that time I had asked why Tricon was trying to charge a month to month rent instead of the last rent paid prior to lease expiring on 06/01/2025 since Tricon was the party who did not renew the lease. ***** stated it would be corrected by 05/302025. Today I looked at the rent that I am being asked to pay and it a full month rent. I emailed her today and ***** replied it is rent for a full month. Based on what was offered in the new lease and what their policy is for new leases I should not have to pay full months rent for occupying the residence for only 29 days.

  

  Business Response

  Date: 06/03/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand how the situation may have caused confusion and sincerely apologize for any miscommunication. A new lease was sent in error despite the account being marked for non-renewal, and weve since clarified that the non-renewal remains in effect.
  Regarding the rent charges, weve confirmed that **** rent reflected the full lease term through 6/1/2025. As such, the rent due accurately covers the final days of the lease, including June 1st. While we understand Ms. ****** vacated the home on May 29th, rent is due for the entire lease term unless an early termination or alternate agreement has been made.
  We appreciate the opportunity to provide clarification and are happy to assist with any further questions she may have.

  Customer Answer

  Date: 06/03/2025

  Based on the explanation you provided the may payment was for the 06/01as well. Then stating the property must be cleared for inspection on the 30th of June, requiring full payment for that day while I will not be allowed to have my possessions in the property. I want to understand what right under the legal system does your company have to have me not occupy the property but still have to pay so your team can perform their inspection.

  

  Business Response

  Date: 06/04/2025

  We would like to thank *** ****** once again for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand the confusion regarding rent charges and move-out procedures, and we appreciate the opportunity to provide clarification. The move-out date has been adjusted to reflect the date outlined in the *** (Do Not Renew) letter previously sent to *** ******.
  If there are any additional questions or if further assistance is needed during the transition, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 06/04/2025

  I am requesting information in written to the clarification mentioned in the response above. As well an explanation of what date was adjusted and the supporting documentation.