Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

• 

  Tricon Residential

  Columbus, OH 43219-6093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people just take a take advantage of renters and I want to make it known so nobody else makes the same mistake me and my family did

  

  Business Response

  Date: 02/27/2023

  We would like to thank **************** for taking the time to contact us. (Reference Complaint ID: *********.
  
  We kindly request that **************** please advise us of any concerns he has so that we may address them. Thank you.

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Girlfriend and I rented a home from Tricon Residential for 2 and a half years. We paid our rent on time for every single month. When we moved out we gave a 60 day notice as required. We cleaned home from top to bottom inside and out and had home looking as good as when we moved in. We paid a deposit of $1488.00. When we received out deposit and move out Summary they kept $600 and said it was do to kitchen cabinets and bathroom vanities needing to be painted. I sent an email with pictures explaining that the issue with kitchen cabinets was there when we moved in and included pictures to show this. No response from email.. I finally got a manager on the phone and I can't recall his name but he went through pictures of home and mentioned things that were not on the move out summary such as carpet and paint. I told hime that when a tenant lives in a hime for 21/2 years it is not their responsibility to replace carpet and paint the home. I feel that Tricon is taking $600 of our deposit unjustifiably and I know they attempt to do this to everyone.. home address ***************************************************************************************************

  

  Business Response

  Date: 02/28/2023

  We would like to thank **************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  After further review of Mr. ******* charges, our team has agreed that there is a discrepancy in Mr. ******* move-out statement and will be providing **************** with an additional refund in the amount of $600.00.
  
  We sincerely apologize for the discrepancy and any inconvenience this may have caused *****************
  
  We thank him for providing us with the opportunity to rectify the situation and with him the best in all future endeavors.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home from Tricon Residential from 12/2019 to 12/23/2022. In ******* the landlord has 30 days to return a deposit or a reason why it is not being returned. We have contacted ********************** several times and been told that we are getting a partial refund. Each time we call we are told that it is in the mail. the last time was 2/14/2023. We have yet to receive our refund. All we get is "we will look into it", "It has been mailed", or "I will escalate the issue." At this point are are seeking legal counsel and preparing to sue ********************** per *****************.

  

  Business Response

  Date: 02/28/2023

  We would like to thank **************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My application was denied today, 2/21/23 for a home, ************************************************************ because I supposedly didn't meet income requirements of 3x the monthly rent. I applied for the house on 2/17/23 The house was listed for $2019. Tricon's website shares the need to submit to proof of income in the form of paystubs if employed (a month's worth), which I did. ************************* from Tricon called 2/21/23 and told me I was denied because my paycheck is $2884 per pay period and I'm only paid biweekly and thus my total monthly income is not enough. She reports they only go by the last 2 paychecks though I submitted a month's worth. She reports that due to this she calculated my income as approximately $5768 per month though my gross income is $6250 a month, which is more than 3 times of the $2019 rent listed. I shared with her that there are months such as next month (March) for example where I get 3 paychecks a month it all depends on how the dates fall. To add to this, I was approved for a raise in my current employment, which I shared will be reflected in my paycheck beginning the first week of March. Nonetheless, even without this my present day income meets the requirements put forth by Tricon's website.

  

  Business Response

  Date: 02/22/2023

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Unfortunately, the documentation provided resulted in a gross income of $5,769.24.
  In order to be approved for this home, we require a gross income of $6,057.00.
  
  We welcome ************** to reapply for the home with additional documentation proving the raise if she would like us to reevaluate her application.
  
  We appreciate the opportunity to clarify and wish ************** the best in all future endeavors.

  Customer Answer

  Date: 02/22/2023

  I'm a salary based employee, my salary is $75,000 a year. This divided by 12 is $6,250 a month, which is above the required amount. With my pay, the number of checks in a month can vary because the biweekly schedule and thus may get up to 3 checks in a month such as next month.

   

  Nonetheless, I wouldn't have applied for the home if this was explicitly stated on the rental requirements. I have not been denied based on income prior, particularly with going by 3 times the monthly rent standard.

   

  With that, I would like to request a refund of both my application fee and holding fee, totaling $305. I would also like to know when to expect the refund and in what form so that I can move forward with my home search as quickly as possible with another entity.
  

  

  Business Response

  Date: 02/23/2023

  Once again, we would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Unfortunately, the documentation provided was not sufficient to meet the income requirements for this home.
  Our qualifications are stated in the terms of agreement that must be signed prior to applying.
  
  Our application specialist issued a refund for Ms. ****** holding fee in the amount of $250.00 on 2/21/23.
  As stated in our terms of agreement, application fees are non-refundable.
  
  ************** can expect her holding fee refund within 3-5 business days of the date it was issued.
  
  We appreciate the opportunity to clarify and wish ************** the best in all future endeavors.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They use discriminatory practices as well as invasive requests for information. More than sufficient information for proof of income was provided that they refused to accept. They requested further proof stating a w2 wasnt sufficient and wanted to know how I make and spend money with bank statements.

  

  Business Response

  Date: 02/22/2023

  We would like to thank ************ for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Unfortunately, the documentation ************ provided was not sufficient proof of income.Our team requested that ************ provide her bank statements in order to verify deposits or provide a letter of employment detailing salary, and/or pay rate and hours per week and contact information for HR or a direct supervisor.
  
  ************ declined, and the application was denied.
  
  A full refund was issued to ************.
  
  We appreciate the opportunity to clarify and wish ************ the best in all future endeavors.

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 our lease expired and we opted for Month to Month. At that time I changed the payment date on the autopay to the 15th of the month. In January and February I received late notices on the 10th and late payments of $192.10 for each month. I've contacted Tricon several times via phone and email to no avail.In the *** extracted from the Tricon website the Pre-authorization on the 15th.

  

  Business Response

  Date: 02/22/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Per Mr. ******** lease agreement, rent is due on the 1st of the month. We provide a grace ****** of 5 days. After the 5th day, a late fee is added and by the 10th a notice fee is applied.
  
  As ****************** is pre-authorizing his payment for the 15th of the month,it is late and the fees applied to his ledger are valid.
  
  We appreciate the opportunity to clarify and remain available should he have any further questions. Thank you.

  Customer Answer

  Date: 02/22/2023

  I had assumed (very Bad) that since I set my auto pay for teh 15th this action would have resulted in a notication that "Per your lease agreement you will be charged late fees for any payments made after the 4 day grace ****** from the 1st of the month." I will adjust my auto pay to suit and be done you this. I had hoped that an idication would be given to this end.

  ***

   

  

  Business Response

  Date: 02/23/2023

  Once again, we would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ************.
  
  We would like to extend our apologies for any miscommunication that occurred and thank ****************** for adjusting his auto pay.
  
  
  Our team remains available should ****************** have any further questions or concerns regarding his lease agreement. Thank you.

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Tricon Residential multiple times. Have been hung up on twice, sent emails to two different people. All I am trying to do is reach SOMEONE to speak with about my lease renewal. Im told I need to speak to the Tricon Residential Retention Specialist's for my particular issue, but each time I have called the specialist's they "Just stepped out, Just went to lunch, and they left for the day." As for the people I have sent emails to; I was told they would reach out to me and they still have not gotten back to me, I have left my name and number with someone but never received communication. There is no direct phone number to anyone and or publicly available email either. Just the corporate 800 number. Other then this I have not had any bad or negative views of Tricon Residential, I have been very happy at my rental property since.

  

  Business Response

  Date: 02/24/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business will not share the replacement cost of a fence damaged in a tornado two weeks ago. The fence is defined as a shared fence but the business refuses to recognize it as such. The business owns and rents out the property at ***************************************************************. The shared cost is $750. The business already has pictures of the damaged fence.

  

  Business Response

  Date: 02/09/2023

  We would like to thank ******************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  On 1/26/23, we received a work order for a falling gate and damaged fence. Upon our in-house tech and vendor being scheduled for an assessment, it was determined that the fence belonged to ******************** and had not been affected by the storm as it was secure and had not fallen. ******************** was advised that Tricon does not own the fence and it would not be replaced. However, he stated that as a large company, Tricon Residential should be willing to pay for the fence and provided a bid of $2370.
  
  It was reiterated that Tricon Residential would not be replacing the fence. The gate that belongs to our property was repaired.
  
  We appreciate the opportunity to clarify. Thank you.

  Customer Answer

  Date: 02/09/2023

  The fence was fallen from the storm and we temporarily secured it for future replacement.  I have a separate bid for $1503 from my vendor.

  

  Business Response

  Date: 02/14/2023

  Once again, we would like to thank ******************** for taking the time to bring his concerns to our attention (Reference Complaint ************.
  
  As previously mentioned, ******************** was advised that Tricon does not own the fence and as such, will not be replaced by our company.
  
  We appreciate the opportunity to clarify. Thank you.

  Customer Answer

  Date: 02/23/2023

  The fence is a shared fence which divides your backyard from my backyard and runs along the property line as determined by ******************** company.  I am requesting half of the repair cost, $750, be covered by Tricon.  ******************** can be reached at 218-331=8414.

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, my name is ***************************** the manager of these apartment will not give anyone corporate number the number they give us for corporate direct right back to the office number and the lady in the office says she emails them the information she gives is incorrect and nobody that works in the office has corporate number. How do I get in touch with corporate thats all Im trying to do because I have things going on that this lady is not doing right theyre not fixing nothing theyre not fixing the gates and then my rent statements are incorrect and every time I go up there is a problem, so Im trying to get in touch with corporate. Can someone contact me with the information and the phone number and email to get in touch with corporate of these apartments when I asked her she says shes the head and I know she does not on the Partman please can someone help me my number is *********** email **************************** thank you.

  

  Business Response

  Date: 02/03/2023

  We would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Unfortunately, *********** ****************** resides in is not owned or managed by Tricon Residential.
  Therefore, we cannot assist her with her issues. She must contact her property management company directly.
  
  We appreciate the opportunity to clarify and wish her the best in all future endeavors.Thank you.

  Customer Answer

  Date: 02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday my partner and I drove a long distance to go see a place to rent. I got charged multiple times for this but we still could not get into see this rental. I am upset we dedicated our day to go do this and still got charged in addition to this. It was frustrating to go all the way out there, and stand outside while their app failed to work while charging us and not let us into go view the rental. We would like to have a rep call me and talk to me about their application failing to work to allow us into the rental and the refund/s necessary to our not being able to get into the rental itself to review it.

  

  Business Response

  Date: 01/31/2023

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  We would like to extend our sincerest apologies to ************** for the inconveniences she experienced when attempting to self-tour our homes.
  
  We kindly request that ************** please contact our leasing department at ************ for assistance. Thank you.  

  Customer Answer

  Date: 01/31/2023

   I would like to accept this offer in relation to contacting the business, however, what about my refund? I have not had any information from your company in relation to my refund inquiry. Please better explain how this inquiry will be attended to.

  Many thanks,

  Chant
  

  

  Business Response

  Date: 02/01/2023

  Once again,we would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our leasing department will issue a refund to ************** once she has contacted them directly.
  
  We appreciate the opportunity to clarify and remain available should ************** have any further questions or concerns. Thank you.