Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  80 Iron Point Cir Ste 150 Folsom, CA 95630-8593

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Tricon Residential regarding their response to serious issues that occurred at the rental property, over 2 years. The sump pump in our home was broken before we moved in, we were told by multiple plumbers they sent, and they would simply bandaid the issue. It took almost 3 weeks for Tricon to address the problems, leaving a family of 4 with no working toilets, for weeks at a time each time, and this occurred over 6 times. Despite our repeated requests for assistance.The sump pump is an essential component of a property's plumbing system. Without it, water can't be used in the house, sewage overflows into the backyard. Every time the sump pump was down, my family endured significant inconvenience/discomfort. We had to make alternative arrangements for water supply and sanitation, which was time-consuming/expensive. The sewage in the back yard created a health hazard that was a constant source of worry. Losing time off work multiple times to deal with this issue.Tricon failed to address the problem promptly. It was only after we sent emails to other Tricon employees that they took action to fix the sump pump, yet waited two years to fix it, the day before they knew we were moving out. Also, the air duct was broken before we moved in which was known by them, and we had to spend ******* with no A/C, buy portable A/C's, and when the worker came out, he told us Tricon knew and simply would never fix the issue. They then escalated it to the city health code. It still was not fixed. We then had birds making nests in our attic, with multiple babies, loudly chirping keeping everyone up all night, us getting no sleep. They sent exterminators, never fixed the actual problem yet again, and it happened two more times.We are seeking assistance to address this issue to hold Tricon accountable for their non-action. We believe their failure to address these problems promptly has caused us significant stress, as well as additional expenses.

  

  Business Response

  Date: 03/20/2023

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  While **************** did have a lot of issues with this septic tank, (6 WOs from 2021 to 2023 for plumbing), all of the items were different issues with the septic tank, stemming from anywhere from the tank needing to be drained, to replacing PVC pipe leading to the tank, we had to replace a float switch, and unclog the float switch multiple times due to it being clogged with grease, to then replacing the grinder pump due to it being no longer operable earlier this month before **************** moved out.
  
  Replacing the grinder pump was a longer process than expected and was a failure on our part as we did not hold our vendors accountable.
  We would like to extend our sincerest apologies for the inconveniences this caused *****************
  Our team will follow up with our accounting team and ensure that **************** receives her full deposit back due to our lack of follow-up in this situation.
  
  We appreciate **************** providing us with an opportunity to rectify the situation and wish her the best in all future endeavors.

  Customer Answer

  Date: 03/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We expect the deposit to be paid completely in full, we also asked for extra compensation for all of the hardship and inconvenience we had to experience and struggle through for two years, which was beyond stressful for our family. At one point it was offered by your company, so it is very unprofessional to now not even offer that given the circumstances. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property mgmt company out of ********* ** didn't return all of my deposit to me. They charged me $280 for carpet cleaning. I sent them a receipt showing that it was done. One of the managers there, *************************, acknowledged it and said my refund is coming but it's been 2 weeks. She's not returning my phone calls. Her number is ************.

  

  Business Response

  Date: 03/20/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *******************
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.

  Customer Answer

  Date: 03/20/2023

  nothing was said here.  I did get a call that the check is in the mail last week but I still haven't received it.  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/08/2023 i receive a claim order for replacement for my ***** Door opener, claim n., ********, paid all money owe, for my door opener, yet my doo has not *** installed, they have *** giving me the run around, I paid them a total of ***** also **** down payment, i want my door installed or all of my money back, anmd i will find another insurance company

  

  Business Response

  Date: 03/13/2023

  We would like to thank **************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Unfortunately, we are unable to address Mr. ******* concerns as we are not the company that **************** hired to replace his door.
  
  We apologize for the confusion and wish **************** the best in resolving this issue with the correct company.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home from Tricon from Nov 2021 to late Dec 2022. We paid a dog deposit if $500.00 (non refundable) plus a damage deposit if $1999.00. We paid our rent by the first of every month, we left the house in excellent shape when we left. Tricon is trying to keep our deposit plus charge us $300 plus more for items they are not allowed to charge for in the state of Ga. They are saying they replaced the carpets, we were in a 3 bedroom house, one of the bedrooms was never lived in, that carpet was brand new. They said the house needed to be repainted, we left it in great shape. I do not believe that they even did those repairs because they didnt need to be done but either way we shouldnt have to pay for that. They sent us pics of the house after we moved out which included a spot in the backyard of frozen ice (the temps were 12 degrees when we moved) acting as if we left glass in the yard. We put all our final trash at the road and had called the city to pick it up 2 day later. Im not sure what happened after that but Tricon charged $500 plus for it. We did owe them extra rent because we were supposed to move out a few weeks earlier but our new home wasnt ready.The amount we owe was $881.01 and the remainder of the deposit needs to be returned to us. $1117.99 is the amount we need back. Thanks

  

  Business Response

  Date: 03/16/2023

  We would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  After further review of Ms. ******** move out photos, our team has determined that ****************** is owed an additional refund.
  She will be credited back the charges for trash out and for carpet; a total of $1,117.99.
  
  We appreciate ****************** providing ** with an opportunity to address her concerns and rectify her ledger and wish her the best in all future endeavors. 

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have rented from Tricon 4/2021 to 4/2023 (we are not renewing). We have had nothing but issues with the house and how much money it takes to maintain it, Tricon does the bare minimum or is not communicable nor reachable on the phone half of the time. There's many things they've done wrong but I will address the current issue that nobody will help with-We have been paying a pool company for our entire term to come clean our pool, even though we pay a "pool maintenance" fee on top of our monthly rent to Tricon. When we first moved in we called to ask why we were charged this fee if it was dirty. They stated this was for general maintenance & that we had to hire a company separately, which we did. When we terminated our lease 2 months prior to our 4/2023 moveout date we shortly after received a Notice to Cure regarding the green color in the pool & were accused of "refusing the management company's pool care" We figured it should have been included when we moved in. We never refused services nor in the 2 years we have been here have we gotten an email or call stating that we refused it. In the *** it stated we needed to have the cleaning done within 7 days or they would file eviction... so we Hired an emergency company to come clean it ($450) because our previous company has neglected the pool since they started coming, I have ***************** from that company to prove this. I was informed to send all these documents to Venes, and its been about 4 weeks since I sent them. Also called a few times every other day in these weeks to talk to her, she isn't available or is out. Then told a week ago that I have to email someone else now, *********... still no response. NOBODY is ever available or calls back.The kicker is they charged me $1300 "general pool maintenance fee" on top of rent when THEY DIDNT DO THE SERVICE. And I can't pay my last month rent without paying the extra fee since they updated their system to not allow partial payments. They're scam artists.

  

  Business Response

  Date: 03/16/2023

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************) office doesnt want to help. My wife and I are now all of the sudden underemployed and unemployed due to the property management industry having no choice but to lay off or cut hours because of the market. Four weeks ago my company called me one morning to let me know that unfortunately my job was being eliminated. A month before that, my wife was informed that her hours were being reduced to ***** a week also due to the market conditions. With all of this hitting us so sudden, we have found ourselves in extreme financial trouble. We have 3 children plus we care for my wifes disabled sister, so needless to say, we are struggling badly. My previous company has now offered me another role but in *****, **. I called and emailed my local office on the 5th to ask if I could make our rent payment in full on the 15th when I am going to be receiving my severance package, but was told no, that they would be filing an eviction on us this Friday the 10th no matter what. 10 days after its officially due, they are filing eviction on us!!!! Weve never been late on our rent so this was extremely upsetting to hear. We arent refusing to pay because we dont have our priorities straight or because we mismanage money, we literally have went from full time pay to almost nothing in a little over a months time. I emailed the local office again last night to let them know that we need to move asap so that I can get back to work with my previous company but I havent heard back. I also let them know that I can borrow this months rent but I will be borrowing it from 2 different people so I need to make a payment with multiple payment methods and wasnt sure how to do that. Again I havent heard a word. I am starting to worry that I will not hear back until eviction filing has been completed on Friday so that an additional $600 can be added to our account (what the local office told me on the phone that the eviction filing will cost us) that we simply cannot afford.

  

  Business Response

  Date: 03/10/2023

  We would like to thank ******************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team has been in direct contact with ******************** and have notified him that we will not be filing for eviction.
  Additionally, he has been submitted for our resident emergency fund.
  
  We appreciate ******************** sharing his story with ** and will remain in direct communication with him throughout the remainder of his lease.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been renting this same home since 2015 when it was owned by Silverbay before being aquired by Tricon. I'm in the last month of my lease and I want to renew, but need to speak with a property manager to address some issues and concerns. I've tried reaching out several times over the past month or so to contact someone at the ****** office with no reply or call back. I recently emailed ************************************ and still have yet to recieve a response, and even messaged on ******** in hopes of getting a reply there. Every time I call, I never get through to an agent, and when requesting a call-back, I get someone who is unable to assist me and says they'll send a message to have someone call me back. My main complaints are lack of customer service and the cheap labor they provide for work orders. The home needs major repairs which is one of the things I would like to speak with someone to address. I've been a responsible tenant for nearly 8 years. I am a military servicemember and suffer from Major Depressive Disorder, PTSD, and Anxiety and recieve 90% disablility rating from the VA. The frustration I'm dealing with trying to get in contact with someone has not been good for me. Please help me in getting my concerns addressed. I don't know what else to do at this point.

  

  Business Response

  Date: 03/10/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team has contacted ************** and are working diligently to address his concerns.
  
  We appreciate his patience and remain available should he have any further questions or concerns. Thank you.

  Customer Answer

  Date: 03/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I'm am in contact with a representative to address my issues and concerns.
  
  Regards,
  
  *************************
  
   
  

  Customer Answer

  Date: 08/08/2023

  I would like to reopen my complaint. Initially, I accepted Tricon's response and spoke with a member of their team to address my issues and concerns. Since then, the only thing they did was apply a $450 credit toward my rent for the month of July, which was great, but there are still issues with the home that need to be addressed. 

  
  

  At this point, since we are building a new home and will be moving by the end of the year, these are the things I brought up that we would like addressed for our remaining time here:

  - Front door gets stuck and is hard to open/close.

  - Back sliding door does not stay closed (I purchased and installed a locking bar myself in order to keep it closed).

  - Garage door - garage door itself does not close flush with the home allowing bugs and insects to get into it, and door entry to kitchen sometimes will not stay closed without the bolt locks engaged.

  - Gutters need to be replaced.

  - Vents need to be cleaned (this is the most important because we believe there may be mold somewhere in it and my girlfriend is deathly allergic. We regularly change the air filter more frequently than required and have 2 large air purifiers running 24/7 and she still has trouble breathing in the home at times).

  
  

  I would also like it noted that I only seem to really get business' attention by submitting these BBB complaints and I would really like to speak with someone high enough up the ladder to actually make a difference.

  
  

  

  Business Response

  Date: 08/14/2023

  Once again, we would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  We kindly request that ************** please contact our maintenance department at ************ in order to open maintenance requests for any maintenance issue he is experiencing. Thank you. 

  Customer Answer

  Date: 08/18/2023

  I have contacted the maintenance department and submitted work orders for the doors and foundation issues, however, I have spoken with individuals with Tricon on several occasions and sent lists of things that need to be checked or repaired. Some things have gotten done each time but I have to keep calling and emailing about some of the the same issues, like the back sliding door that I've reached out about at least 3 times and it still won't stay closed aside from the locking bar that I purchased and installed myself to keep it closed and secure, and the garage door that doesn't close flush with the frame allowing bugs and things to easily get into the garage. Lastly, I've asked about getting the vents cleaned several times and still have gotten no communication or contact from any vendors. 

  I'd also like to note that I've been renting this property for 8 years, so normal wear and tear of the home overall is clearly noticeable, but in the 8 years I've lived here, the home owner changed from Silverbay to Tricon, and not once has anyone ever come out to inspect for those normal wear and tear things or to check if any major repairs need to be done that I may not even be aware of. I'm saying this on record here because we are in the process of building a new home which will be completed at the end of this year, and I've already heard the horror stories about Tricon always finding excuses not to return security deposits. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential has been our landlord for several months now and have been nothing but a nightmare. It took them 3 weeks to replace our stove-top that they installed incorrectly, hired a contractor who left our house and yard a complete mess, and tried to coerce us into signing a lease they sent that had false information. They recently had to pay several hundred dollars for a new mailbox per an HOA mandate, and the lease they sent us just so happened to try to say that the house is NOT in an HOA this year...Glad we caught it, but according to Tricon that's just what customers are expected to do. When I've tried contacting them about this, their 800 number was completely useless. I was on hold and transferred around for 3 hours before finally getting in contact with Tricon's local (************) office. Once I finally got hold of ******************* (Operations Manager for Tricon Residential) to discuss the troubles we've been having, she was completely unprofessional and unhelpful. She laughed at me and said "I'm sorry this affected you sooo much" when I described the issue about their contractor tearing up our yard. They've sent maintenance people unexpectedly several times, which is a violation of our lease and will not take any steps to correct these issues.

  

  Business Response

  Date: 03/13/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team spoke to ************** directly. ************** was upset about having his mailbox replaced and wanted to be compensated for the paint markings and flags that were placed in his yard. He was upset that he received a renewal offer and did not agree since he again, had his home and yard vandalized by our vendors. 
  Our team asked ************** what he felt was fair compensation and he said $100. 
  Our team immediately sent the request to accounting and had the $100 concession put on his ledger. 
  
  ************** then said he had an issue with the lease being sent to him with fraudulent information. He pointed out the section on the lease where the box that states the home is Not in an HOA was unchecked. Our team explained the error in the checkbox and that the renewal lease was generated from the original lease signed in the system (which was also unchecked).
  He was provided with a copy where he signed the original lease with this error. 
  Our team sent a new renewal offer and a lower rate since he stated he no longer had trust in Tricon and felt we needed to do something to win his trust back. 
  Our team went though the timeline of when his lease expired and when new rates would occur if he decided to go MTM or to send in his notice. 
  
  ************** seemed satisfied at the end of the conversation. 
  
  If ************** would like to discuss the issue further, we invite him to contact us directly and our team will be happy to further assist. Thank you. 
  
  

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over 30 days since i moved out of my rental unit and TRICON has yet to return my $1430 security deposit for ********************************************************* ive called and emailed scores of times and just get vague responses like "weve reached out to our accounting **** and will get back to you" but the never actually get back to me..please help

  

  Business Response

  Date: 03/10/2023

  We would like to thank **************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.

• Initial Complaint

  Date:03/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of a rental home that I was renting through Tricon American Homes/Tricon Residential on 12/31/2022 after three years, in which I gave a deposit in the amount of $1575.00. I lived in the 4 brm home by myself and left the home in excellent condition with only some minor touch *** needed because of the two tv's that had been mounted on the wall. Other than that, the home was well taken care of, and I even had the carpet professionally cleaned as instructed and had the receipt to show, but when the Tricon supervisor came to do the move out walkthrough I was not able to be there because of travelling that day for work. I informed him that I had the carpet cleaning receipt and he stated that I didn't have to be there for the walkthrough, and I informed him where the keys and garage remote were in the house. After that day I never heard anything back from him or Tricon, and after multiple attempts to reach someone, I finally received an email with the supervisor's name and number that I should contact, and I also received a letter stating that I owed Tricon $1008 for carpet cleaning, painting the home and a few other charges. They have not returned any of my calls even after leaving messages, nor has anyone given me answers to why am I being charged and where is my deposit? I am extremely disappointed in how business has been handled concerning my move out.

  

  Business Response

  Date: 03/09/2023

  We would like to thank **************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.