Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  80 Iron Point Cir Ste 150 Folsom, CA 95630-8593

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2022, My family and I applied for a home through Tricon Residential *** application portal and provided all documents requested various times and in different ways and/or formats to Tricon Residential *** Applications Representative, ********************* number# ************. Yesterday ***** wanted more documentation from my niece, ***************************************, to which she supplied every bit of information and documentaion from bank statements to pay stubs to no avail. *********************** has refused to refund the $415.00 holding fee for which I respectfully requested.

  

  Business Response

  Date: 10/24/2022

  We would like to thank **************** for bringing forward his concerns regarding his recent experience with Tricon Residential (Reference Complaint ID: *********.
  
  On October 21, 2022, our team cancelled Mr. ******* application and requested a full refund. 
  As always, we remain available should **************** have any additional questions or concerns. Thank you.
  
  

  Customer Answer

  Date: 10/24/2022

  I have not received a refund placed back on the card that I used.

  

  Business Response

  Date: 10/24/2022

  Once again, we would like to thank **************** for bringing forward his concerns regarding his recent experience with Tricon Residential (Reference Complaint ID: *********.
  
  Refunds typically process within 3-5 business days.
  
  We appreciate **************** allowing us an opportunity to clarify.

  Customer Answer

  Date: 10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Tricon Residential on multiple occasions regard my sockets not working in my bathroom, I made a maintenance request on August 6th which have not yet been address. I have a drawer that has been broken since move in and need it repaired. I also have water rising from the floor in my master bathroom, a technician did come out and told me he couldnt see where it was coming from, left with no return. I now see the water rising from the other side of the restroom going on the closet carpeting. They have called me on two occasions however Im a teacher and upon me calling back the 800 number. I have held on hold for more than 45 minutes and no one answer. I called the person who told me to call her if ever any issues after filing my first bbb complaint ******* on multiple occasions and she has not responded

  

  Business Response

  Date: 10/19/2022

  We would like to thank ****************** for bringing forward her concerns regarding her recent experience with Tricon Residential (Reference Complaint ID: *********.
  
  ****************** created a work order for a broken bathroom drawer and GFIs.Centralized Ops attempted to call her and schedule this with a tech. In August we also scheduled a vendor to assess water intrusion into the bathroom. The plumber was not able to detect a leak and asked ****************** to monitor this when she utilizes the shower or any plumbing. ****************** put in 2 work orders on 10/18/2022 for the issues in the home and they were scheduled, and an appointment was made for today to assess and address.
  Today, we had a vendor out to address all issues and found a slab leak on the hot water side. They are attempting to schedule with ***************** as we speak to come out tomorrow to fix the leak and clean the carpets that have gotten wet from the small slab leak near ******************** closet and in her master bedroom.
  This evening they are addressing the issues with the broken drawer and the GFIs that are not working in the master bathroom.
  Our portfolio manager ******* has spoken with ****************** personally and we have been notified that she was happy with the resolution.
  
  As always, we remain available should ****************** have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just paid my rental balance on 7 October 2022. ONE DAY after my due date. I JUST received a letter in the mail explaining to me what options I have if I do not pay my rent. I have attempted to call the number on the website because there is no number on the letter.WHO can I speak to about this?I pay entirely TOO MUCH money for rent, and I cannot speak to a PERSON when I have questions about rent payment. This company is HORRIBLE!!!!!!!!!!!! CLOSE IMMEDIATELY

  

  Business Response

  Date: 10/13/2022

  We would like to thank ******************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  Rent is due on the 1st of each month; we provide our tenants with a grace ****** and allow our tenants to pay rent with no late fee if the payment is submitted by the 5th of the month.
  
  On the 7th of the month, a payment reminder is emailed to our residents who still have a balance due.
  ******************** received this notice as payment had not yet been received.
  
  Should ******************** have any questions in the future we invite him to contact our collection specialist *********************** at *********************************
  
  Thank you. 

• Initial Complaint

  Date:10/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They leased me an apartment that was unclean, and it had mole and fleas. I want the lease voided. All money returned. Management wouldn't return calls. They gave no effort to place me in another unit.

  

  Business Response

  Date: 10/11/2022

  We would like to thank ************** for bringing forward his concerns regarding his recent experience with Tricon Residential (Reference Complaint ID: *********. As always, we value our residents feedback and insight as it helps us enhance our processes and procedures to ensure we are providing exceptional service at the time of move in. We apologize that we did not meet Mr. ****** standard, or our own. Unfortunately, we are unable to locate ************** in our database as a current resident. We invite ************** to reach out directly to our service center at ************. We look forward to working with ************** offline and answering questions of concerns he may have. Thank you.

  Customer Answer

  Date: 10/11/2022

  They did not try to contact to me. And I have not received a call. My number is ************. I tried to call the number provided, your staff was not helpful and when i asked to speak to a manager they ducked my calls and your operator hung up in my face. I don't think you value residents at all, and your response tells me you just don't get it. 

  

  Business Response

  Date: 10/19/2022

  Once again, we would like to thank ************** for bringing his concerns to our attention. (Reference Complaint ID: *********.
  Mr. and ************** were scheduled to move in on 10/7/22. ************** and her son were in the unit inspecting the apartment and 10 minutes after arriving in the unit, they returned to the office and reported fleas. All units are treated when residents move out and no visible activity was present during the make ready process. Our team cleaned the carpet professionally. No activity was visible. Upon Ms. ****** finding, our community manager and her make ready tech visited and walked the unit and found live fleas. Our team offered another ready unit as soon as they arrived back at the leasing office, but the unit was an additional $80 more, and ************** refused.  
  Our team requested that ************** push the move in date a week back so that our team could rectify the issue, but ************** informed us the people she stayed with were getting evicted and that waiting was not an option. Our team then called pest control and set a treatment that would resolve the fleas and the unit would then be professionally reclean. We offered ************** a full refund as a second option.
  ************** was the cosigner and never came to the office in person. ************** arrived on October 10, 2022, our team issued her money order back and informed her that the remaining money was posted to the account and that the accounting department will refund the rest.
  We obtained her email address and sent her the move out statement with the amount she will receive from our accounting department.
  Mr. and ************** were refunded the administrative fees, Deposit fees and rent paid.
  We appreciate ************** providing us with the opportunity to clarify and wish him the best in all future endeavors.

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th 2022 I gave my notice that I would not be renewing my lease expiring on June 2nd 2022. I recieved my move out statement which had listed April 25th as my given notice date, I have attached all written(email) correspondence in pdfs and jpegs. They agreed to refund yet I have recieved no check or other form of payment. I have tried calling and emailing to no avail. This has gone on for far too long and needs to be remedied Immediately.

  

  Business Response

  Date: 10/06/2022

  We would like to thank ****************** for taking the time to express his concerns (Reference Complaint ID: *********.
  An error occurred in our system and unfortunately, ******************* check was not processed and mailed.
  We apologize for this oversight and for the inconvenience this has caused *****************.
  
  Our team has rectified the issue and have put a rush on it in order to ensure ****************** receives his refund as soon as possible.
  
  
  We appreciate ****************** providing us with an opportunity to rectify the situation and remain available should he have any further questions or concerns. Thank you.

  Customer Answer

  Date: 10/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at **** Sweet water lane for 3 years. Within the last year and during *****, I lost most of my income and I had to apply for rental assistance. The rental assistant was approved for 15 months or until my lease ended. (See attached). My Lease ended May 31, 2022. Tricon added rental insurance to the rental assistance amount even though I had my own rental insurance. That's when I noticed Tricon has been adding rental to my account for 2 years when I already was paying Allstate directly from my bank account. I spoke to ***************** and I was told I will not be able to get a refund and that I should take it up with Allstate (See attached). Upon moving out I thought I would have gotten back my entire deposit however $597 was taken out of my security deposit for paint. I called and asked if the bill can be explained and I was told they would not be any further explanation or refund and that I should refer to my lease. I referred to my lease and my move-out checklist and I did exactly what was instructed. The document stated I am supposed to spot paint the home. I did and used the exact same paint that the maintenance guy used when he repaired the bathroom walls. I would like to understand how did they calculate the total of the monies that they took out of my deposit? I would also like a refund for them signing me up for their insurance without my knowledge when I already had my own policy. I called and escalated this problem with the corporate office and I was told that the manager of this location would get in contact with me that has been over a week and I am still waiting for a breakdown of my deposit. Thank you in advance for your help in this matter.

  

  Business Response

  Date: 10/13/2022

  We would like to thank ************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  On Thursday, October 8, 2022, our team contacted ************** to discuss her concerns about her *******************. ************** explained to us why she felt she should receive all her deposit back.
  After reviewing the pictures of the current state of the property, our team could see that ************** attempted to paint the walls and they agreed to give ************* the remaining balance of her deposit which equaled $598.61.
  
  We appreciate ************** providing us with an opportunity to come to a resolution and wish her the best in all future endeavors. Thank you. 

  Customer Answer

  Date: 10/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living in tricon home for the past 5 years going on 6 and it has not been a good experience. First year I moved in every month my water got disconnected, then it was the stair, move on to the A/C and so forth. It has somewhat gotten better until now. This is the second time the roof on the second floor started to leak, a tech was sent out and repair the outside of the roof and came and paint inside. 2 years later its the same issue again but now worse. I have communicated with ****, *****, and the third party vendor and no one can seem to resolve the issue. They have also place the home on the market without any notification to any of the tenant that reside at my home or the other 2 tenants that is also renting the property. Instead they have the third party company reach out to advise you of whats taking place and insist on you making a schedule with them to come out to inspect the home. When you don't comply they get upset as if you are begging them to live at one of their home.***** also stated to me if I choose to vacate the premises I can do so without being change to break the lease and I would get my deposit back when I ask for it in writing she told me I would have to take her word for it as if that can be taken to count. Just waiting patiently to move out when the lease is up.

  

  Business Response

  Date: 10/06/2022

  We would like to thank ****************** for taking the time to express her concerns (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist *******************
  
  We appreciate Ms. ******** patience and will contact her directly once we have additional information. Thank you.

  Customer Answer

  Date: 10/07/2022

  Still waiting on someone to come out and fix the roof

  

  Business Response

  Date: 10/13/2022

  Once again, we would like to thank ****************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Tricon Residential is in the process of property sales and out of respect for our residents we are being very transparent and advising them that eventually they will be receiving a Notice to Vacate. 
  
  Our residents are being provided with an option to terminate their lease without the penalty of the Early Termination Fee, which is the offer that was extended to *******************
  Maintenance received ****************** work order on September 19th and a vendor was dispatched and completed the necessary repairs.
  We were notified of another leak on September 27, the vendor *******************,was dispatched and is currently obtaining quotes for roof replacement.
  
  We appreciate Ms. ******** allowing us an opportunity to clarify and remain available should she have any further questions or concerns. Thank you.

  Customer Answer

  Date: 10/13/2022

  Poor customer service from **********************. The only reason why they are providing BBB with this information is because they don't want the company to look bad. Its almost a month now and I've been calling since September 19th for the leak which has yet to be fix. Yesterday 10/12/2022 I finally got a call from **** asking me what is it I need help with and I was thinking to myself " you waited all this time and because I made a complaint you choose to call to hear what I have to say" before you didn't care why care now. Tricon ***** and I hope no one ever rent from them again.

• Initial Complaint

  Date:09/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of the properties of Tricon Residential on August 1, 2022. I then received a letter dated August 09, 2022 that told us that our deposit refund would only be $10.87. We had paid $1,642.50 for security deposit when we moved in. We never received an itemized billing statement. The statement that they did provide only said damages charged ******** and never specified what damages there were. They also charged for the 1st day of the month even though they picked up the keys early morning and I had let them know through text messages that they could pick up the key on the 30th instead. *** already called asking for an itemized statement and they never emailed it to me. I even sent a demand letter on 09/02/22 and havent heard anything back. It has been past the 21 days of move out and I havent received an itemized stamens therefore I think Im entitled to my full deposit refund and interest for withholding my deposit. (Only my wifes name is on the letter Tricon sent us but we were both on the lease)

  

  Business Response

  Date: 09/29/2022

  We would like to thank ********************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  ********************** moved out on 8/1/2022 and received his move out statement with a refund of $10.87. Our team provided the itemized move out scope of charges along with the statement.
  Our team received the mailed in letter from ********************** requesting the itemized move out scope of charges on 9/8/2022.
  
  ********************** was emailed the itemized move out scope and requested that he notify us of any concerns or discrepancies on 9/27/2022.
  
  We appreciate ********************** providing us with an opportunity to discuss his concerns and remain available should he have any further questions or concerns. Thank you.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In almost 6 years the only time grass gets cut is when we call the ***************** and the amount of trash always in the yard is attracting rodents and pest. I as a neighbor have called multiple times and nothing ever happens ********* is trying to get rid of slum lords and I be glad to provide city council with photos over the past 6 years. The tenants do not even watch their children who got into their vehicle and ran it into my neighbor across the streets home but you continue to rent to them.Currently the mailbox is in disarray. The gas laten latern is falling over thank goodness it appears the gas is off so not to cause an explosion however a direct violation of our HOA policy as the latern is to be lit it may be converted to solar must be lit. The Porch support beam that always hold the gutter has been torn off and either in the front yard or on the porch since May. I actually made a call to the company on multiple occasions and have yet to get any results. The tenants before the ones Currently not only tried to break into my home but my neighbors and when forced to move out we came home to them busting windows in the rental location. As you can see this has been a constant problem. The address of the Rental property ******************************************************

  

  Business Response

  Date: 09/29/2022

  We would like to thank ************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  ************** contacted our team on 7/24/2020 and spoke and emailed with them that day.  ************** provided us with pictures,and we forward them to the resident to remedy. 
  
  The city contacted our team in May 2021, and we contacted the resident once again to resolve the situation. We have not heard from the city since.
  
  On 9/28/22, our team attempted to contact the residents and left a voicemail.We are currently waiting for the resident to contact us.
  Our team will be scheduling a tech to remedy the maintenance concerns outside of the home that ************** has brought to our attention.
  
  
  We appreciate ************** taking the time to notify us of the issues with the home and residents. Thank you.
  
  

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st complaint is that we were charged in Aug a $250 holding fee. We absolutely do not have any homes we are holding we already live in a home with this company We would like a refund or the funds applied to our rent due in October.2nd Complaint. We were charged for things on our move out statement that are completely false. The company has charges of over $1700 for them to upgrade the vanity in the home that we were in for 5 years at *************************************, *********. We are not responsible for paying for upgrades in our old home, especially when we didn't leave any vanities damaged in the home. We were also charged for the blinds, trash removal and cleaning all we done before we moved out. We are requesting our full deposit back with the exception of the 2 small blind on the back down that we forgot to change out.

  

  Business Response

  Date: 09/28/2022

  We would like to thank ****************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *******************
  
  We appreciate Ms. ******** patience and will contact her directly once we have additional information. Thank you.

  Customer Answer

  Date: 10/03/2022

  Still no follow up, still have the charge on my account and Oct rent is due. I need my balance adjusted so I can pay the amount I should have to pay which is $2104. Still no follow up about the deposit either.

  

  Business Response

  Date: 10/06/2022

  We would like to thank ****************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team provided ****************** with an incorrect move in fee. The correct amount was later charged back.
  
  As a courtesy and to honor the information that was originally provided to *****************, our team credited back the admin fee of $150.
  
  
  We appreciate ****************** providing us with an opportunity to discuss her concerns and remain available should she have any further questions or concerns. Thank you.