Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

• 

  Tricon Residential

  Columbus, OH 43219-6093

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Altis At Grand Cypress

  1901 Cypress Preserve Dr Lutz, FL 33549-6938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ****************************************************************** since January 2019, and continually had heating and cooling issues, which eventually forced me to move. Prior to vacating the residence the unit had no ** for an entire month during the hottest month of Summer. Prior to vacating the unit, Tricon sent out an electrician and the electrician confirmed that the wiring did not facilitate the ** unit that was recently installed due to the ** being one ton under weight. In compensation Tricon only offered me $1500 but I had to forfeit my $1300 security deposit. I have outrageous electricity and gas bill due to the HV** issues at ***********************************, Im requesting my security deposit be returned as well due to take care of the extreme energy billing. I have tried to communicate with the Tricon directly and was only offered $100 and I have $800 worth of energy and gas bills.

  

  Business Response

  Date: 09/20/2022

  We would like to thank ************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate **************** patience and will contact her directly once we have additional information. Thank you.

  Customer Answer

  Date: 09/20/2022

  I have made multiple attempts to resolve this matter. This has been over three months since I lived there and there are sufficient maintenance request and emails to support my claim. They are aware there was an existing electrical issue at the residence. 

  

  Business Response

  Date: 09/27/2022

  Once again, we would like to thank Ms. ****** for taking the time to express her concerns (Reference Complaint ID: **********
  
  Ms. ***** moved out of the residence at **** *** ******* ***, ********** ** on 6/23/2022.
  Tricon Residential offered Ms. ***** Cash for Keys, as well as $1,500.00.
  The agreement outlined that Ms. ****** forfeits the security deposit in lieu of the compensation and Cash for Keys.
  Ms. ****** submitted several electric bills which reflected several monthsworth of carried balances, as well as various account charges due to transferring service as a result of her move.
  Ms. ****** was offered $100 at this time, and she refused.
  Management offered her $414.00 for her inconvenience and she once again refused.
  
  Ms. ****** then contacted several more employees at Tricon in which she supplied bills for other accounts and bills dating back to 2019 and requested $1500 total, this request was denied.
  
  No additional funds are owed to Ms. *******
  
  We appreciate the opportunity to further clarify and wish Ms. ****** the best in all future endeavors. 

  Customer Answer

  Date: 09/27/2022

  Hello, I was never offered $414, otherwise I would have accepted. I lived at the residence for 3 years so all fees were associated with the address and issues due to the electrical and HV**, which I clearly indicated that I intended to move due to the excessive heating and cooling issue. If you intend to compensate for an inconvenience, you would think that the security deposit would be returned in addition to the $1500. Especially since I was forced to live in residence with no ** for one month. Apparently the electrical usage is not being considered and only the dollar amount is being viewed. There should be minimal usage since the ** did not work all the Month of May and June. 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my home 2 years ago with Tricon and have never had any issues with being able to make payments. This year I started experiencing financial hardships and its been quit hard to keep up with the payment. However, I have done it up until August of this year. In August I was offered the option to have relocation assistance (I am not from Georgia, I moved to this home from *******). I paid in August but was told in September that the relocation assistance would be available to me this month but when I called and asked for it I was told by the same woman who told me that it would be....that Corporate is now denying the relocation assistance and that I need to pay by the 14th (now the 15th) in order to prevent eviction being filed. My whole thing is I have been moving my things and getting the house ready for move out this month but now I'm being told that I wont get the relocation and now I will have an eviction on my records. I just need some assistance with this because I don't understand how all of the sudden relocation isn't available. The main thing is having the eviction on my name. Please help as the local office is set on me being out on the 15th.

  

  Business Response

  Date: 09/16/2022

  We would like to thank ************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  ************** has not paid September rent, and he notified our team that he will be breaking his lease. 
  ************** inquired about our cash for keys offer, which is no longer available.************** was provided with this offer in August at which time he opted out of taking and paid his rent. 
  
  Our team once again contacted ************** and explained that the Cash for Keys offer was something we offered in August and are no longer offering.  ************** advised our team that he is indeed moving out of the home on September 19th.
  
  Our team then explained that we would have to start the legal process as we arent in receipt of rent this month and offered to hold off on filing if he would submit proper notice.  ************** refused, and stated he wasnt worried about the filing fee he would be charged,nor the filing that would occur on the home. 
  
  
  We appreciate ************** for providing us with an opportunity to clarify and remain available should he have any further questions or concerns. Thank you.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to contact tricon residential in regards to a reconciliation error for my refund. Per several emails to *********************** and countless phone calls to customer service, in the hopes of reaching someone in accounts payables and receivables, I keep getting told I would receive a call back and or an email from the ***** office. I have yet to receive any such information!I was initially told I had to put in a 45-day notice, so I scheduled my move out date to be August 7, 2022. Upon further review of my lease, I only needed to give a 30-day notice, which I did and asked that the move out date be changed to July 31st 2022. The emails I have verify this information was received and was to be changed. Upon receiving, what tricon believed to be my final refund, I realized the reconciliation sheet charged me a prorate for living at the home from August 1st to August 7th in rent and pool fee. In addition I was also charged for a missing smoke detector totaling $45. I can produce all emails, correspondence, and a video of my move out showing the smoke detector on the counter, as I was unable to get it reattached to the wall. These items break down to $407.58 for prorated rent from August 1st to the 7th, of which I was not living in the home and had already vacated as well as a prorate of $21.45 for the pool fee for the same dates. Adding in the $45 for the smoke detector that is not missing, the total owed to me is still $474.03. I have tried desperately to reach everyone from the corporate office in ******* to the ********** office to the ***** office and no one will respond by email or phone call. I left this home and lease under all legal terms and in good standing. All I am requesting is the refund of the money that is still owed to me. I would be happy to supply all documentation of emails with dates and times as well as all phone calls with dates and times showing the effort to get this resolved, upon request.

  

  Business Response

  Date: 08/31/2022

  We would like to thank ************** for taking the time to express her concerns regarding her move out statement (Reference Complaint ID: *********.
  
  We would like to extend our sincerest apologies to ************** for the lack of communication she experienced with our team as well as for the error on her move out statement.
  
  Our team has contacted ************** and have advised her that we will be issuing an additional refund in the amount of $ ****** as she indeed contacted our team and notified them of the move out date change.  
  
  We apologize for any inconvenience this error has caused ************** and thank her for allowing us the opportunity to rectify the situation.
  
  We remain available should ************** have any additional questions or concerns.Thank you.
  
  

  Customer Answer

  Date: 08/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a home next door to a Tricon Residence. The contractors working on this Tricon home stole our water hose. I was home at the time and would have let them borrow the water hose had they just asked. The guy on site was pressure washing the home. I noticed my water hose missing the following day. A couple of days later it was another group of contractors doing work at the same property, I told them about it and the response I received from them was " Oh they steal our extension cords all the time". My husband tried calling and he spoke to a really rude women, who didn't seem to care about the thieves they have working for them We would like our water hose back, or we need to get reimbursed for it, along with the nice sprinkler head that was attached to it. If your CONTRACTORS are stealing you have a big problem. It's not about a water hose, the point is, it should NOT HAVE BEEN TAKEN OFF OF MY PROPERTY. We would like for Tricon to get ** contact with ** ASAP. *********************** *********************************************************************

  

  Business Response

  Date: 08/30/2022

  We would like to thank ****************** for bringing her concerns to our attention (Reference Complaint ID: *********.
  
  We would like to extend our sincerest apologies to ****************** for the inconveniences she experienced.
  
  Our team will be contacting our vendor directly and addressing the issue as our vendors are aware that the personal property of the residents next to our homes should be respected.
  
  ****************** has been contacted directly offline by our team and has been notified that we will be dropping off a gift card to Lowes so that they may replace the hose with one of their choosing.
  
  We appreciate ****************** allowing us the opportunity to rectify the situation and remain available should she have any further questions or concerns. Thank you.
  
  

  Customer Answer

  Date: 08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Covid, we are senior citizens and are asking to leave our complete home and memories of our children, grandkids and our life. They are going to have a sheriff kick us out. My husband is 70 and I am 59. We have been here for 3 years no problem. Now that we have had a hardship, they want to keep our lifelong possessions. Horrible.

  

  Business Response

  Date: 09/03/2022

  We would like to thank **************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate Mr. ******* patience and will contact him directly once we have additional information. Thank you.

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to end my lease tricon residential

  

  Business Response

  Date: 08/30/2022

  We would like to thank ******************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  ******************** is currently under eviction status and has an outstanding balance of $10,734. 
  
  Our team was notified by ******************** on 8/22 that he wished to vacate the home and was advised that he may.
  
  Our team will be following up with ******************** offline to clarify. Thank you.

• Initial Complaint

  Date:08/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to since May 22, 2022 to renew my lease. We started renting in June 2020. We have always paid our rent. When I reached out to several people via email, I got no response. When I called in I was told that ******* and ******* no longer worked there, yet I had also emailed *********************** on that email and received no response. I finally after multiple calls got to someone on June 6, *******, on the customer service. She gave me an email for a ***************************. It did not go thru. Then, I was directed back to ***********************. July 1st emailed again. ***** was set to renew on July 5th. We tried to explain our situation and negotiate of the rent did not have to increase so much. Finally a response on July 11th that they were very busy and she would look into it. After multiple emails and calls... Finally, I get her on the phone. She says "sorry I was on vacation" and I have a reply here, no you must do the increase and a 14 month lease on August. I asked since now that we are into the month of August that we would not have to sign on a lease that would be past September 5th (had everything been resolved). Once again, no word back until I email, email and call. I had included ***********************, *****************************, and ***************************** when I got their emails I am told that 12 month leases are not allowed in **********. We must sign a lease thru October 4th. When we went to sign the lease, it expired! Even through I asked for a new lease to sign. This is very wrong. Since May I have been trying to work to get a lawful and reasonable lease renewal. I hit issue after issue. Meanwhile we are got charged extra charges afterwards. Never came in on our bill at the beginning of July or August. Lastly, they still have yet to fix the smart home since June and make our home more secure. I need this resolved. We just want to be able to have a lease to sign and not be penalized and forced into a longer lease because of them not communicating back to me for 3 months!

  

  Business Response

  Date: 09/02/2022

  We would like to thank ******************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *********************
  
  We appreciate Ms. ********* patience and will contact her directly once we have additional information. Thank you.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move in date of 3/3/22. Moved in with open cabinets (no countertops of any kind), no stove, no sink, no microwave. No kitchen countertops until 3/29/22, this kitchen faucet, dishwasher and garbage disposal was installed the following week. (Breach of lease agreement see TERM 2)The renovation work performed prior to move in was not permitted or inspected. Work was performed by unlicensed contractors. This has lead to constant HV** issues that are still ongoing. (There was no pressure test performed to detect the leak in the refrigerant lines. The line set continues to leak, causing the ** to freeze up). Our first experience without ** took a few days to remedy. Upon my own investigation it was discovered that the installation of the unit was incomplete. It was missing tape on the bottom of the unit, no mastic was used to cover the tape and seal the gaps. This neglect would not happen if a local building official were to inspect the work. The second time the ** froze up it took over two weeks to have unlicensed contractors return to recharge the system and correctly install tape and mastic by my own direction. Currently, the ** system is low on refrigerant again (unlicensed technician was here yesterday to go through the system that he did not have the ability to fix). We are waiting on another technician to come out where I will again have to take time off of work to be present while they are in the house repeating the same work that has now been done four times.No HOA covenant has been provided. We can not park our vehicles on the curb, put trailer in driveway or temporary storage barn in the yard. I am paying for storage for the trailer, received HOA violation for parking on curb. Additional items added to move out check list. Tricon tried to force an agreement to sign vacating agreement without providing critical documentation. Additional expense items were added to list.(Critical information I can not upload due to BBB **** character limit)

  

  Business Response

  Date: 09/01/2022

  We would like to thank ************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate Mr. ****** patience and will contact him directly once we have additional information. Thank you.

  Customer Answer

  Date: 09/02/2022

  Tricon Residential has not accepted responsibility for this issue.  I requested a phone call from BBB to better explain the dynamics of the claim.  This is an ongoing issue.  We are scheduled to move out of the property by 10/3/22.  There is a matter of $4,400 dollars involved with breaking the lease.  Tricon is based out of ****** making a small claim suit impossible.  There is not authorized personnel in ************** to receive a subpoena.  I have filed two separate complaints with the *** in reference to fraud and internet fraud.  I have 200 pages of printed emails and other evidence to support this claim.  My intention was to settle the matter peacefully.

  

  Business Response

  Date: 09/10/2022

  Once again, we would like to thank ************** for taking the time to express his concerns (Reference Complaint ID: *********.
  
  An email sent to ************** and his ***resident on 1/25/22,prior to move-in, with CC&Rs attached. We received a response stating that they were not able to open the attachment and our team provided ************** and his ***resident with a PDF version of them on 1/26/22 and received no response.
  ************** and ************** contacted ********************************* regarding concerns with items that the Notice to Vacate acknowledgement states will need to be done prior to move out.
  They disputed that pressuring washing, cleaning the gutters, replacing the drip pans, trimming the shrubbery, and replenishing the flower beds were not listed in the lease and those are not items that they would agree to sign that they would complete.
  Our team then reached out via phone on 8/29/22 to discuss their concerns and let them know that a snip of the lease showing where it states that these items are required for general upkeep on the home would be provided to them via email.
  ************** responded on 8/31/22 advising us that he appreciated us sending these items over and that he would print them tonight to review and is waiting on his attorney to advice on if he should sign the notice to vacate form.
  
  
  Upon further review our team was not able to locate an open **** work order. A technician visited Mr. ****** home on 8/25/22 and advised us that the unit was cooling properly with no issues. We were not advised that the **** issues resumed until we received Mr. ****** BBB complaint.
  
  Our team followed up with ************** on 9/8/22 in order to verify if the unit is operational and a vendor will be assigned to evaluate the **** system if it not functioning properly.
  
  We appreciate ************** allowing us an opportunity to clarify and remain available should he have any additional questions or concerns. 

  Customer Answer

  Date: 09/12/2022

  This appears to be an update on the current state of events.  It does not address being forced to move in to a property without a kitchen sink, countertops or appliances.  It also does not address being denied access to critical documents about the *** which directly relates to our need to vacate.  Upon submission of any *** document from Tricon with the edited previous email attachment from 1/25/22 or 1/26/22, please right click on the ****  This will take you to the certificate of origination.  This will show the date the *** was created on August 8th, 2022.

   

  Please call or email if more information is required.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning! I'm not just going to agree of what tricon still wanted from me, as of now they reversed the insufficient notice of $4,269 and i still have a balance of $3,106.81 On top of not giving me my $4,000 deposit back. 1st prior of me moving out I never heard anything from them. They're supposed to send someone to inspect the house and point out the damages if there is, Civil code ****** specifically requires a " pre-departure inspection" by the landlord in order to give the tenant the chance to remedy any known or visible defects that *** cause deductions from the security deposit. I cleaned the wall and if it was a regular wear and tear there is no need for the agent/owner to repaint it and ask me for it.2nd when I received the itemized list of the damages on the house, they didn't include the actual receipts of those damages that was listed. That satellite dish was already there when I move. There was no broken blinds as i have changed it also no broken slats. 3rd the walls that they said had to repaint and payed $3,568.20 was just a normal wear and tear as I scrub those walls before moving out. There is also a Civil code for it and have witnesses to prove it.4th my moved out date was july 4, 2022 and not july 11, 2022 and charging me $1,000 for those days which needs to be also corrected.I am not going to pay for that balance and I want my deposit back as I felt like that they are scamming me.Thank you!

  

  Business Response

  Date: 08/27/2022

  We would like to thank **************** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate Ms. ******* patience and will contact her directly once we have additional information. Thank you.

  Customer Answer

  Date: 08/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********************
  
   
  

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential has not fixed a window in the master bedroom that does not fit properly into the window frame. The improper fit leaves a gap on both sides of the window allowing air to move in/out freely. We live in South ******** and it is summer, having this window ***** makes my home cooling bill higher. I initially contacted *****, the maintenance person, on July 1st, the day we moved in to address the problem we found upon our arrival. I received no response from ***** for approximately two weeks and so I reached back out again. I received no response from the second attempted contact. On the third attempted contact, ***** answered, told me that one of his guys had said that they had fixed the window, but that that person is no longer with the company. I was understanding and took his word that it would be taken care of now that he knows it wasnt already, it still wasnt. The next time I called (1 wk later) ***** said that he was getting over COVID and would fix it right away, he didnt. I also text ***** about the window issue on July 11th and July 19th. I then reached out to Tricon directly on August 12 and still there has been no resolution.

  

  Business Response

  Date: 08/27/2022

  We would like to thank Ms. **** for taking the time to express her concerns (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist Ms. *************** appreciate ************** patience and will contact her directly once we have additional information. Thank you.