Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

• 

  Tricon Residential

  Columbus, OH 43219-6093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for a smart home for (3) yrs now and has never been able to use it because nobody has never been out to hook it up when I moved in it was plugged into the outlet and that was it then one day I called I was told that someone from smart home would reach out to me so three yrs later they want to do maintenance on it I want to talk about the fact they have charged me for something I was never able to use

  

  Business Response

  Date: 06/23/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********
  We understand her frustration and appreciate the opportunity to clarify the history of this issue. Our records show that the first work order related to the Smart Home system was submitted in November 2023, and our Smart Home team attempted to reach Ms. ******** three times without success. Due to a lack of response, the work order was closed. A second request in October 2024 also resulted in three unsuccessful contact attempts, again leading to the closure of the order.
  A new request was submitted on March 13, 2025, and our team began resolution efforts shortly after. During follow-up, Ms. ******** informed us that she had not been using the equipment intentionally and wanted to explore having the fee removed from her lease. At that time, a replacement controller was shipped to her, but we did not receive confirmation of receipt until June 17. When we followed up to schedule the repair, Ms. ******** stated she could not proceed due to upcoming travel plans, and the work order was closed after no further progress could be made.
  We want to be clear that the Smart Home fee is a required part of the lease, and the equipment was installed and available for use throughout the lease term. While we understand that technology can sometimes be overwhelming, our team made multiple documented attempts to assist Ms. ********* including sending new equipment and trying to schedule service.
  Given the circumstances including Ms. ********* stated decision not to use the system and the repeated inability to schedule service, it is not appropriate to issue a refund for the Smart Home fees. The team fulfilled its responsibilities and extended numerous opportunities for resolution.
  We remain available should Ms. ******** wish to move forward with using the system and were happy to assist her in getting everything set up properly.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Request for Clarification and Correction of Application Denial To Whom It May Concern,On May 24, 2025, I submitted a rental application for the property at *************************************************. On May 28, 2025, I received a denial notice citing alleged criminal convictions and evictions as the basis for rejection.These claims are inaccurate and damaging. I have no known criminal record or eviction history, and the dissemination of such false information has adversely affected my ability to obtain housing. Under the Fair Credit Reporting Act and related consumer protection laws, I have the right to dispute this information and request full disclosure of the data used in the decision-making process.Accordingly, I have submitted a formal request to TRICON Residentials third-party screening service for all documentation and records that contributed to the denial. If the decision was based solely on income, that is understandable. However, if the denial is due to criminal or eviction history, I request verifiable court documents substantiating those claims.If such records cannot be provided, I am requesting that my application either be formally withdrawn or the denial reversed and corrected. I intend to resolve this matter through all appropriate channels before considering legal action or filing complaints with regulatory bodies.

  

  Business Response

  Date: 05/29/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  Our records indicate that Mr. ******* rental application was denied based on income requirements, not due to criminal or eviction history.
  We recommend that Mr. ****** and any co-applicants obtain their full credit reports from the three major credit bureaus Equifax, **********, and Experian to verify that all information is accurate. Any discrepancies found can be reported directly to the respective bureaus for correction.
  We appreciate the opportunity to clarify this matter and wish Mr. ****** the best in his housing search.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of April I received my ledger report for rent due in May as well as an email from Conservice. Both bills had a fee called *************** Fee" listed for $50. There was also a $15 charge for HVAC filters/program. Which I had cancelled in 2024 with *********. We had furnace issues and their technician stated it was the filters they FORCED us to purchase through their program. On 4/28/25- I immediatley called Tricon-I was told that the helpdesk/service desk (the only number listed for them) could not help with this issue. I was provide 2 email addresses only -one for a ***** ***** and ********** *******. On 4/28/25-I sent both ***** and *********** an email advising of the erroneous charges . After not hearing back, I reached out again. Mr. ******* reached out and advised that he would remove all charges and that we can now put utilities in our name (opposite of what my lease says) . I received the same utility charge for my June water bill service dates ( 1/27-4/18). I put the ************* in my name on 5/1 & advised ***** and ********** of such, with a forward of the email sent to the utility *************** response to it. I sent an email on 5/26 advising they charged me again for a bill that is due in arrears-******* only response was " ************** are switched, you will no longer receive monthy reocurring fee". Again, I did what was asked of me directly after receiving information from ***********. This is egregious on Tricon's part. My lease with *********(which is the only one I signed with) had them charging me monthly for utilitlies. We were more than happy to transfer, but you can't bill me for a charge for not doing so-for a service that is billed in arrears. I want this removed and no future issues with this erroneous billing.

  

  Business Response

  Date: 06/03/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  
  We understand her frustration regarding the utility and HVAC program charges and sincerely apologize for any confusion or inconvenience caused. Our team is currently gathering all relevant information to review the situation in detail, including the prior communications and billing history.
  
  We will follow up with Ms. ***** as soon as we have more information and are committed to resolving this matter as quickly and thoroughly as possible. We appreciate her patience in the meantime.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to file a complaint against TRICON Residential regarding an unresolved maintenance issue and their failure to provide timely communication and compensation for a broken dishwasher at my rental property located at ******************************************On April 29, 2025, I submitted a maintenance request (Work Order #******) for a malfunctioning dishwasher. This was not the first attempt to resolve the issue, as an earlier repair under a previous work order was also unsuccessful, meaning the dishwasher has been non-functional for well over a ******** of today, May 27, 2025, it has been 28 days since my initial formal request, and the dishwasher remains broken. This significant lack of a functioning appliance constitutes a reduction in services for which I am paying rent.I have attempted to resolve this directly with TRICON Residential by: * Submitting a Resident Feedback Form on May 19, 2025, formally requesting financial compensation for the inconvenience. * Sending a follow-up email to ************************************ on May 22, 2025, as instructed by their staff, reiterating my request and expressing my dissatisfaction with the lack of response.Despite these efforts, I have received no official response or resolution from TRICON Residential. My lease expires on June 26, 2025, and I have already submitted my notice to vacate. I am seeking appropriate financial compensation for the prolonged loss of an essential appliance and for the repeated failure of TRICON Residential to address this issue and communicate effectively.I request the Better Business Bureau's assistance in mediating this complaint to ensure TRICON Residential provides fair compensation for the inconvenience and service disruption experienced.

  

  Business Response

  Date: 05/31/2025

  We would like to thank Mr. *** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand his frustration regarding the delay in resolving the ongoing dishwasher issue, and we sincerely apologize for the inconvenience this has caused. While the appliance was previously serviced in March, a subsequent work order was submitted in April after the issue reoccurred. Due to a system-related issue in our PEGA platform, there was a delay in assigning the technician, which contributed to the extended wait time.
  Our vendor, Lessen, was dispatched and has since determined that the dishwasher requires full replacement. That work order has been approved, and the vendor is scheduled to return to install the new unit.
  As a courtesy for the inconvenience, a $200 concession has been applied to Mr. **** account. We appreciate his patience as we work to ensure the replacement is completed and apologize again for the disruption this has caused.
  Please dont hesitate to reach out if there are any further questions or concernswere here to help.

  Customer Answer

  Date: 05/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***
  
   
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Tricon Residential. On April 4, 2025, I submitted a maintenance request through the Tricon app for an issue involving leaking through the air vent and AC malfunction. However, the earliest available appointment was scheduled for April 9, 2025which was later rescheduled to April 11, 2025 due to the service technician being unavailable.Given that I work from home and live with a family of six, staying in a home where the indoor temperature reached 8890F was not a viable option. As a result, I contacted All American Service Experts, a company offering 24/7 AC repair services, and was able to schedule a technician visit on April 6, 2025.Upon inspection, the technician found that the unit was low on refrigerant, had a faulty capacitor, and identified additional issues requiring further attention. Due to financial constraints, I authorized only the immediate repairs necessary to restore functionality: refrigerant refill and capacitor replacement.The technician also recommended that a leak search be conducted and that the blower assembly be removed and properly cleaned during the next service visit. The total cost for the emergency service, including labor, refrigerant, and capacitor replacement, was $792.80paid out of pocket.I have spoken with ******* ******, the Maintenance Coordinator, twice regarding reimbursement. I was informed that I would receive some form of concession on my rent, but I have yet to receive it or get any confirmation that it is being processed. Im simply asking to be reimbursedtimes are tough, and $800 is a significant amount of money to be out of.

  

  Business Response

  Date: 05/30/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand the discomfort and inconvenience caused by the delay in AC repairs, especially given the high indoor temperatures and the needs of a household of six. Ms. ******* submitted a maintenance request on April 4, and while an initial appointment was scheduled, it was later rescheduled due to technician availability. We regret the impact this had on her living conditions.
  To address the immediate issue, Ms. ******* hired a third-party **** company and paid out-of-pocket for urgent repairs totaling $792.80. While we appreciate her initiative, we kindly reminded Ms. ******* that in future situations, contacting our maintenance call center directly would allow us to escalate the request and dispatch a vendor accordingly.
  We have received her receipt and processed a concession in the full amount of $792.80. Ms. ******* responded favorably to this resolution and the guidance provided for any future maintenance concerns.
  We appreciate her patience and the opportunity to make this right.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $700 for a move out inspection. Tricon is blaming me for the counters needing replacement. When I moved into the property I contacted Tricon as advised with any move in concerns. I sent them a picture and advised Tricon that my countertops were not quality work because everything we placed on our countertops were sticking to the counter . When the items were picked up and removed from the counter it was removing layers of the paint. I was ignored and told that it needed to dry. This continued to happen throughout our lease term. Im not paying for something that I brought to Tricons attention upon move-in. I asked for an explanation regarding the charges. It took me reaching out several times to receive a response. The response did not provide details of why I was being charged. I was only advised that they would not be reversing any charges. Ive had countless unprofessional interactions with Tricon.

  

  Business Response

  Date: 06/18/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Ms. ******** expressed concern regarding move-out charges for countertop resurfacing, stating that she had reported issues with the countertop shortly after moving in. After reviewing her account and the documentation provided, we acknowledge that she did make us aware of concerns with the countertop early in her tenancy.
  As a result, we have decided to remove the charge for resurfacing. A concession of $600.00 has been applied to her final account balance.
  We appreciate Ms. ******** bringing this to our attention and hope this resolution addresses her concerns.
  
  
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported May 16th a bird in the bathroom. vent. They sent pest control by the time they came Wed the 18th it was already dead. Pest control says they can't see it. Reported again I get the run around Tricon say call Pest Control. P.C says call Animal Control. A.C. says it's a Pest control issue I rent I don't own. Tricon won't help us meanwhile bathroom can't be used and flies are all over my house making us sick can't even cook In our house.

  

  Business Response

  Date: 05/28/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand how distressing and disruptive this situation has been and sincerely apologize for the inconvenience and lack of resolution so far. Our team is currently gathering the necessary information to further assist Ms. ******* and determine the appropriate next steps.
  We will follow up as soon as we have more details and are committed to working toward a timely resolution. Thank you for your patience in the meantime.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, 2025, I moved into a Tricon Residential home. During the key handover, the leasing agent stated that I should reach out with any issues within two weeks of my move in date. Within 4 days of my move in date, I send an email to the leasing agent that was present. I state the main issue is the **** unit. There is no air coming into 2 out of 3 rooms and there is a massive temperature difference in between the downstairs floor and the upstairs floor. The leasing agent opens a maintenance request to which they send a contractor out. The contractor states, there is no air pressure coming into the rooms. The contractor states he will close a few air vents around the home in order to bring air pressure into the bedrooms. Of note, one of the bedrooms had 0 air pressure coming into the vents, it was elevated to 40 which is still below the acceptable levels for an **** system and the size of the home. The contractor closes a few vents and the maintenance request is closed out and no further maintenance is done. I've sent several follow up emails to which they have been ignored. The excessive temperature difference continues in the home. The upstairs bedrooms will continuously get above 78 degrees when the temperature in the home is set to 70 degrees. I've sent pictures to prove the temperature difference in the home, to which my emails continue to get ignored. I have two children under the age of 10 in the home and these are unacceptable living conditions. I've asked for my issues to be raised to a regional manager, again they refuse to elevate and address my issue. Tricon Residential is aware of the **** issues in the home because some of the air vents were already closed the day of move in. The contractor stated he would put in a request for dual zone **** system but that it was up to Tricon Residential to approve/deny. If my issue is not properly addressed, I have no other option but to legally take action. I have all the emails and pictures for proof if needed.

  

  Business Response

  Date: 05/28/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand the seriousness of the **** issues she has described and the impact they may be having on her household. Our team is currently gathering additional information related to the previous service visit and ongoing concerns to ensure we can assist Ms. ***** appropriately.
  We will follow up as soon as we have more details and appreciate her patience in the meantime.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried to get out of our lease early because the home we were in would NOT heat/hold heat, and my **************** were constantly freezing. Tricon refused and did not care (told us we had to pay the lease break fee- which we couldnt afford so we bought space heaters for every room instead). It finally came time to move out, so we painted, had professional cleaners come in, and left the place in better condition than when we moved in (it was a disaster). They then proceeded to give us the run around about where our refund was. Its two months later and I still dont have my security deposit refunded to me. They said that it was due to an address change, or it had to go to the primary applicant only, blamed it on **** and said we had to wait 6 weeks and then cancel the check and get a new one sent out. FINALLY, after demanding a check number, mailing address, and date it was mailed over repeated phone calls and emails, they stated they made a mistake and it had never been sent out, but it was being sent out. The tracking they gave me still has the check **** and they are refusing to give me information on who I can contact/file a lawsuit against.

  

  Business Response

  Date: 05/23/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Ms. ***** recently moved into ********************************************************, after vacating her previous home at ********************************************************, in March. Her security deposit refund was unfortunately one of several that were delayed due to a clerical error affecting multiple March move-outs.
  After she followed up regarding the missing refund, our team was able to have the check reissued and sent with tracking. However, the tracking information initially did not reflect an estimated arrival date, which understandably caused further frustration. When Ms. ***** requested the name of a licensed agent to whom legal documents could be served, we advised that we could not provide legal advice or act in that capacity, as confirmed by our legal team.
  We continued to monitor the status of the check and confirmed that the tracking has since been updated to show successful delivery.
  We recognize the inconvenience caused by this delay and sincerely apologize for the frustration it has created. Our team continues to work diligently to address the broader backlog of refund processing issues, and we appreciate Ms. ****** patience throughout this process.

  Customer Answer

  Date: 05/23/2025

  It was the fact that I had to repeatedly call and email and was told for weeks that it was already sent, or was delayed due to change in address, or had to be sent directly to the primary applicant, etc. I was lied to about the status of my refund for WEEKS, and had to continuously call and email and take time out of my day multiple times to sit on hold or wait for a response. It was more than just a simple error, it was negligence in getting a refund processed. And I wasn't asking for legal advice, I was simply asking what Georgia agent might be able to represent you in court. But that's okay, because I have a court case pending. 

  

  Business Response

  Date: 05/24/2025

  Once again, we would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We regret that the communication surrounding her refund caused additional frustration and understand her disappointment with how the situation was handled. While the delay was due to a clerical error that impacted multiple refunds, we acknowledge that the lack of clarity and repeated follow-ups created an unacceptable experience.
  We understand Ms. ****** decision to pursue the matter further, and at this point, any additional communication regarding this issue will be handled by our legal team.
  We appreciate her feedback and sincerely apologize for the inconvenience this has caused.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -No return communication regarding new lease -No return communication regarding failure to repair major and minor structural and access safety issues after being alerted and promise to repair for over 10 months -Failure to repair and remove black mold from premises after being alerted and promise to repair over 10 months causing health disparities in residents of the property, included but not limited to elderly parent living in the home.- Failure to repair and replace major appliances (4) as outlined in the current lease agreement -Failure to properly repair garage door causing access issues which could cause safety and security home access concerns.-Failure to repair major failed fencing causing damage to personal property - Failure to respond to said request per the lease agreement now outstanding over 10 months Failure to provide copies and access to lease agreement -Failure to complete work orders as specified by allowing no call no show without follow up -Fraudulently claiming work order have been fulfilled and changing client records to show work orders are fulfilled in order to refute legal proceedings -Demand for payment and late charges while all payments have been documented and received on time without delay -Lock out of payment portal while charging additional fees in order to use the only (3rd party) payment processor (fees incurred) -No return calls concerning all documented home concerns

  

  Business Response

  Date: 05/30/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our records show that work orders were submitted for the dishwasher, plumbing, garage door, and fencing, and these items were addressed by our maintenance team. Additionally, we have no documented history or confirmation of mold-related issues within the home.
  It appears the local market team responded to all concerns communicated to us; however, we acknowledge that additional follow-up may have been helpful to confirm full resolution and ensure no further issues remained.
  We have attempted to contact Ms. ***** by phone and email but have not received a response. We encourage her to reach out so we can provide any further assistance needed. We remain committed to resolving any outstanding concerns and appreciate the opportunity to clarify this matter.