Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

• 

  Tricon Residential

  Columbus, OH 43219-6093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The furnace in our rental home was 27 years old. When it failed in mid-February, the outside temperature was 2. Tricon offered to reimburse a hotel stay. We took them up on the offer for safety. It was negligent that the furnace was that old and in disrepair in the first place. The furnace should have been replaced many years ago.I sent in my request for reimbursement on February 20th and followed up on February 26th, March 10th, March 13th, March 26th, and April 21st. I have still not been reimbursed. In fact, I have not gotten any response other than automatic replies.

  

  Business Response

  Date: 05/13/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We are currently gathering the necessary information to assist Ms. ****** regarding her reimbursement request. Our team is reviewing the timeline of communication and the submitted documentation to determine next steps. We will follow up with an update as soon as more information becomes available. We appreciate her patience and the opportunity to resolve this matter.

  Customer Answer

  Date: 05/13/2025

  I provided adequate documentation detailing my multiple attempts to contact the business. They have had ample time to review the details. It is unreasonable to expect me to continue to wait for reimbursement from a hotel stay that happened 84 days ago. I reached out to them by email five times to three separate email addresses. One of their automatic replies specifically said I could expect a response within two business days, that has clearly not happened. 

   

  

  Business Response

  Date: 05/22/2025

  Once again, we would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team has received the receipt for the hotel reimbursement and is currently processing the concession, which will be applied directly to Ms. ******* ledger.
  Please dont hesitate to contact us if she has any additional questions or concerns.

  Customer Answer

  Date: 05/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a home through Tricon Residential with a lease expiration of 04/24/2025. We gave them 3 months advance notice of moving out on 04/21/2025. We paid a pro-rated rent for April of $2315.01 to take us to 04/21/2025. They list us as moving out on 04/11/2025. That is 10 days earlier than agreed. The security deposit was $2995. The rent was $2995 per month so that is a rate of $99.83 per day. There are 10 days owed to us from 04/11 through 04/21/2025. This is an amount of $998.33 extra they kept. I contacted them via mail and call to explain with no resolution. In addition, they are charging us an Early Termination Fee of $299.50. We would like to receive the proper amount of money from Tricon to resolve this. We just keep getting transferred, hung up on, and no resolution. How can they charge us the rent for those 10 days with no goods received.

  

  Business Response

  Date: 05/08/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our records indicate that Mr. ****** remained financially responsible through the lease end date of April 24, 2025, in accordance with the terms of the lease agreement. On April 10, 2025, Mr. ****** verbally informed our team that the property had been vacated, and as a result, possession was processed on April 11.
  While the lease obligation remained in place through April 24, we have extended a concession in the amount of $1,297.00 as a courtesyrecognizing the early vacancy and in support of a positive resident experience.
  We appreciate the opportunity to address Mr. ******* concerns and remain available should any further assistance be needed.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential recently bought Pathlight properties. I rented with Pathlight and am now on Tricon. The issue is I cannot get a hold of anybody. I have been promised callbacks. But nobody calls back. My rent was due May 1. However, the Tricon app to pay bill has been down for four days. I made another call this morning and when I got a hold of them, they hung up on me. Additionally, Im being charged a fee that I was never notified of. They wanted to charge me $50 for changing my water and sewer over to my name. I am very frustrated. I have been trying to work with this company all week. But I am just not getting any results or cooperation. Out of exasperation I am filing this complaint. I dont know what else to do. Thank you.

  

  Business Response

  Date: 05/07/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the frustration and lack of responsiveness Ms. ***** experienced while attempting to resolve account and billing issues. We understand how stressful it can be to face payment portal issues and unexpected charges, especially without timely support.
  
  Upon review, we identified that access to the resident portal was impacted by a duplicate email associated with a roommate on the account, which has since been corrected. Additionally, the resident had been waiting on details to finalize the utility transfer into her name. Weve confirmed that the necessary information was successfully provided by our Conservice/Utilities team, and access to the portal was restored.
  
  We are pleased to report that Ms. ***** expressed appreciation for the follow-up and resolution provided and was satisfied with the outcome. We remain committed to improving communication and ensuring a more seamless experience moving forward.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: 03/22/2025 (Work Order)Oven at my residence broken since 03/22/25. Technician visit ~1 month ago promised follow-up within a week, which never occurred. Repeated calls result in hours on hold and vague assurances ("noted in account"). A provided compensation number was non-functional. One and a half months without a vital appliance is unreasonable. Request immediate repair and genuine compensation for this significant inconvenience and deceptive practices.Desired Resolution: Immediate oven repair, sincere apology, and fair compensation.

  

  Business Response

  Date: 05/07/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the delay in resolving the oven repair and for the lack of communication that caused significant frustration. We understand how inconvenient it has been to be without a functioning appliance for such an extended period, and we regret that proper follow-up and support were not provided sooner.
  Mr. ******* has since spoken with our Area Maintenance Manager, ****, and the necessary repair has been scheduled to be completed within the next ******************************************************************** recognition of the inconvenience caused.
  We appreciate Mr. ******** patience and the opportunity to resolve this matter.

  Customer Answer

  Date: 05/09/2025

  never received any information or communication about compensation for the two months we were unable to cook food because no oven. 

  

  Business Response

  Date: 05/12/2025

  Once again, we would like to thank Mr. ******* for bringing his concerns to our attention. (Reference Complaint ID: *********
  A concession in the amount of $300.00 was awarded on May 9th and is currently reflected on Mr. ******** ******. We appreciate his patience throughout the resolution process and hope this helps address the inconvenience he experienced.
  

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon has not returned my security deposit. I vacated **************************************** on 2/1/25. We were promised our deposit back within 4 weeks of vacating the home. The check never came. I called tricon for assistance and they stated they would send the check ASAP and would be delivered within 2 weeks. The check never came. I called tricon again and was contacted by ******** ****** ************************************ on 4/1/25 who stated that she was having their financial department send the check ASAP and provided a **** tracking number (**********************). She stated that in light of the delays, we would be receiving the entire deposit amount back. According to ****, they have yet to receive the check from tricon. I emailed ******** about this on 4/9/25 but have received no response. I then emailed a senior tricon employee **** ******* ************************************ on 4/25/25 and received no response. It has now been over 12 weeks since vacating the tricon home and I am no closer to receiving my deposit. If this cannot be resolved with the BBB's assistance, I am prepared to formally escalate this matter. I can send screenshots of my communication with ******** if needed.

  

  Business Response

  Date: 05/09/2025

  We would like to thank Mr. ***** for bringing his concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the continued delay and frustration he has experienced in receiving his security deposit. Our team is currently gathering the necessary information to investigate this matter further, including confirmation of the check status and **** tracking.
  We understand how important timely processing of refunds is and are prioritizing this issue. We will follow up with Mr. ***** directly as soon as we have more information and a clear resolution path. We appreciate his patience and the opportunity to make this right.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Tricon Residential and the continued charges of $24.75 for Smart Home Fees that have been applied to my account since they took over all of Pathlight Property Managements homes in January. Although I am now able to use the Smart Home app, I was unable to use it for several months following the transition, during which time I was still being charged the full monthly fees for something I was unable to use.I made numerous attempts to resolve this issue:On March 28, I spoke with ****, who said he would message accounting and create a work order.On April 1, I spoke with **** about the Smart Home fees.On April 10, I spoke with ****** about the same concern.On April 28, I texted with ****** regarding the ongoing issues.I was also advised (by **** I believe) to email ****** ******** at ************************************* I sent emails on April 2 and April 10 but received no response.Despite all of these attempts, I have not seen any credit or refund applied to my account. I am requesting a refund for at least four months of Smart Home fees during which I could not access or use the service.Additionally, I have submitted maintenance requests regarding flood lights that need replacement at my residence. While I am willing to purchase the lights, I do not have a ladder tall enough or a safe way to reach the fixtures myself. I have been waiting since the middle of April for this issue to be addressed and would appreciate a resolution.Thank you for your assistance in helping to resolve these ongoing concerns with Tricon Residential.

  

  Business Response

  Date: 05/08/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the inconvenience caused by the Smart Home fees and the delay in addressing the related maintenance request. Our team is currently reviewing the timeline of ****************** accessibility to determine whether the fees assessed during that period were appropriate. In parallel, we have engaged our maintenance team to expedite resolution of the outstanding flood light issue.
  We will provide a follow-up as soon as additional information is gathered and next steps are confirmed.

  Customer Answer

  Date: 05/08/2025

  The Smart Home access issue has been resolved, which I appreciate. However, I must decline to consider this matter fully resolved at this time, as I have not yet seen any credit or refund applied to my account for the $24.75 monthly Smart Home fees that were charged during the period I was unable to use the service. I would appreciate an update on the outcome of your review and a timeline for when a refund will be issued, if applicable.
  
  Regarding the flood light maintenance request: after two previous unsuccessful visitsone where I was told I needed to provide the bulbs (which Ive since purchased), and another on May 5, 2025, where the technician came out and said he didnt have a ladder tall enoughIm now finally able to schedule an appointment to complete the repair. I appreciate the progress and hope this will fully resolve the issue.
  
  Thank you again for your attention to these matters. I look forward to receiving confirmation on the refund and successful completion of the light repair.
  
  

  

  Business Response

  Date: 05/12/2025

  Once again, we would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We have followed up with our team to verify the status of the Smart Home fee review and the pending maintenance request. A member of our team will be reaching out to Ms. ***** directly with an update as soon as possible. We appreciate her continued patience as we work to ensure both matters are fully resolved.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to rent a property from a company in 2024, they switched to a new company called Tricon Residential for property management. Since the beginning of my lease it has been understood that we were unable to have utilities in our name. Once we switched to Tricon, we were able to get the utilities in our name. When we did the switch in February to have them put into our name, Tricon continuously charged us a $50 utility vacancy fee even though they had already been switched into our name. Electric was separated from our rent in February, but sewer was unable to be switched. I received an email from Tricon Residential stating that we would stop incurring the vacancy fee due to us being unable to transfer the sewer into our name and it would have to be in Tricon's name. I have continuously had this fee show up on my rental statement which has forced me to be late on my rent because I refuse to pay fees that are invalid on my account, just to have them credited later.

  

  Business Response

  Date: 05/05/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention. (Reference Complaint ID: *********
  Upon review, it was determined that Conservice continued to **************** for a utility that she was already paying directly to the service provider. This resulted in recurring utility vacancy fees that should not have been applied. We understand Ms. ******** frustration, especially given the repeated need to request credits for the same issue.
  We have submitted a request to Conservice to discontinue billing for this utility moving forward. Additionally, all applicable utility vacancy fees will be credited back to Ms. ******** account. We regret the inconvenience this has caused and appreciate her patience as we work to ensure more accurate billing in the future.

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house at ****************************************************************************- I have never received my deposit back although the house was left in excellent condituon. I sent and called Emuir a few times but no response. I moved out Feb. 17th.

  

  Business Response

  Date: 05/10/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  Our team is currently gathering more information to properly address Ms. ********** concerns regarding her security deposit. We understand how important this matter is and apologize for any delays in communication. We are working to ensure the appropriate follow-up occurs and will provide an update as soon as possible.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on a dispute regarding my security deposit and alleged monies owed for almost 2 months at this point. We moved out in early March and still have not been able to get the matter settled, despite asking for a supervisor to step in on multiple occasions. When we submitted our notice to vacate, someone at Tricon did not follow their internal procedures to schedule a move-out inspection so we were never given the opportunity to correct some of the infractions they're now charging THOUSANDS of dollars for. When we received the statement for our deposit, I asked what some of the charges were for, including $1100 worth of paint, and $600 carpet replacement, plus $70 for broken blinds. The home was not freshly painted when we moved in and the carpet was not new so I'm still not sure why I'm being charged the full amount for replacement. I sent multiple videos showing previous pet damage and stains on our move-in date, as well as footage of the blinds that were broken when we moved in. I have their collection team calling several times a week, but can't get a response to any of my emails regarding this dispute.

  

  Business Response

  Date: 05/01/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the frustration caused during the move-out process and the delay in resolving her dispute. We understand how important it is to receive clear communication and timely follow-up, especially when it comes to move-out charges and the return of a security deposit.
  After reviewing Ms. ******* most recent response, our management team re-evaluated the documentation and photos she provided. As a gesture of goodwill, we have agreed to reverse half of the paint charges. However, after careful review, the trash-out charge will remain as assessed.
  We appreciate Ms. ****** sharing her forwarding address, and the refund is now being processed. She can expect to receive it within the next ************************************************* concerns, we remain available to assist.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025, I received a charge ledger alleging damages exceeding $4400. My security deposit of $1,519 is being withheld for alleged damages and an additional charge of over $2,930 is being demanded. I requested photos multiple times of the alleged damages and received photos indicating normal wear and tear and proving the charges are erroneous and in excess of reasonable. For example, one charge alone for $175 was for a single light bulb that had burned out. In good faith I contacted my account representative to dispute and negotiate charges, but have been refused any help. I offered to pay reasonable charges and was denied. They are trying to collect for damages that do not exist and are trying to collect unreasonable and excessive amounts. This is illegal in the state of ***** and despite my attempts to negotiate and offer to pay reasonable charges, the company continues to withhold my security deposit in bad faith. They are attempting to charge me for the standard work they are completing after my move out and pass the cost to me. Again, this is illegal in the state of ***** as I can only be charged for damages beyond normal wear and tear, which, by their own evidence, does not exist.

  

  Business Response

  Date: 04/23/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We understand Ms. ******* concerns regarding the move-out charges and the frustration caused by the perceived inconsistency between the documented condition of the home and the charges assessed.
  Following the residents move-out, our ***************** Manager and Construction team conducted two separate walk-through inspections of the property, which was a newly built home at the time of lease start and occupied for approximately three years. All noted damages and associated charges were thoroughly documented and supported by photographic evidence, which was shared with Ms. ****** for transparency.
  We acknowledge that Ms. ****** has expressed disagreement with the charges and believes that several items fall within the category of normal wear and tear. In response, a detailed review was completed by our Director, who evaluated the submitted documentation and confirmed that the assessed charges align with our policies and the condition of the home.
  That said, we appreciate the feedback and are actively reviewing our internal processes, including the potential implementation of an additional review step for higher-value charges to ensure clarity and consistency in future move-out assessments.
  We thank Ms. ****** for her tenancy and continued engagement, and we remain available should she have any additional questions or require further clarification.

  Customer Answer

  Date: 04/23/2025

  The damages as well as amount charged are far in excess and unreasonable. I have seen the photographs personally, and any reasonable person would agree that these charges are erroneous. A full carpet replace was NOT required. A full painting of the entire premises was NOT required. Labor charges should not be considered unless a contractor was used. Move-out instructions were followed precisely as outlined in my lease agreement. A single extinguished bulb charge does NOT cost $175, and I do not believe the bulb was even out prior to move-out. Lightbulbs can extinguish at any time, had it been out on my move-out date I would have replaced it myself, as again, I followed all move-out instructions. I have offered to negotiate these charges. The evidence provided to me only solidifies that these charges are erroneous and excessive. Lawn maintenance was up to standard on move-out, so those charges are erroneous and excessive as well, though I have offered to negotiate these. My deposit is being withheld in bad faith. 

  

  Business Response

  Date: 04/28/2025

  Once again, we would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  After a thorough review, we can confirm that the charges assessed are valid and will stand as billed.
  We understand this may not be the resolution Ms. ****** was hoping for; however, the documentation, including inspection notes and supporting photographs, has been carefully reviewed in accordance with the lease agreement.
  Should Ms. ****** have any additional questions, we welcome her to reach out for further clarification.