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Business Profile

Property Management

Tricon Residential

Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tricon Residential has 28 locations, listed below.

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    Customer Complaints Summary

    • 508 total complaints in the last 3 years.
    • 228 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings. In October, I moved out of the rental house I was leasing from Tricon Residential. I was not present for the move out inspection, and did not receive the follow up documentation from Tricon. In January 2025, I found out there was a balance owed, and set up a 6 month payment arrangement. I had made three months of payments toward the balance and am still current on my payments as of today, but for some reason, in March 2025, this was incorrectly reported to my credit report. The amount is incorrect as well as this account being in collections. I reached out to ****** *******, which is the person I set up a payment arrangement with, and she never addressed my concerns. I asked her again recently to inform the ************* of my payment arrangement, and she has not responded. I reached out to the credit collection agency directly to provide documentation that this account should not be in Collections. Almost a month later after submitting, I received a call from Chloe Street saying they never received the information, but when I sent the email, I got a thank you for your email response. I have included documentation that shows all of my attempts to reach out to both the residential company as well as the ************** and neither of them have been responsive. On 4/9/25 I reached out to ****** ******* to determine the remaining amount I owed and she responded $1119.42. However, I received a letter dated for 4/14/25 from the credit agency stating I owed an amount of $2324.75. This letter was mailed directly to an address I did not provide the credit collections agency. It is clearly outlined in the promissory note as well as all the payment receipts included that I have been making payments and that this account should not be in collections. I also disputed this through the credit bureau and the collections agency denied the dispute, despite the fact that I provided supporting documentation. This needs to be removed from my credit report.

      Business Response

      Date: 04/22/2025

      We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
      After reviewing her account, we discovered that the balance was mistakenly sent to our third-party collections agency on December 13, 2024. Unfortunately, our agent then set up a payment arrangement on January 18, 2025after the account had already been referred to collections, which should not have occurred.

      We have since removed the account from our third-party collections partner, updated the balance to reflect the agreed-upon payment plan, and reported the correction to the credit bureau. Ms. ******* is now able to continue her payment plan directly with Tricon.

      We sincerely apologize for the oversight and any distress this situation may have caused. We are also taking steps internally to remind our team of the correct procedures to prevent similar issues from occurring in the future. Thank you again for the opportunity to address and resolve this matter.
    • Initial Complaint

      Date:04/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the maintenance company that we pay rent to, and they are supposed to be doing maintenance on the house, and it has been two months since I have made a maintenance request (2/21) and the issue is still not fixed. I filed a rent escrow on 4/11, and they just dont seem to care to contact me about anything that is going on. Im at the point where I just dont know what to do with them.

      Business Response

      Date: 04/26/2025

      We would like to thank Mr. ********** for bringing his concerns to our attention.
      We sincerely apologize for the delays experienced and understand how frustrating this situation has been. We have contacted Mr. ********** to inform him that we are actively moving forward with the approval process for the necessary repair to the broken water line. Additionally, we offered to schedule a call at his convenience to discuss any outstanding concerns he may have.
      We value Mr. *********** patience and feedback, and we remain committed to improving our response times and overall service experience.

      Customer Answer

      Date: 04/27/2025

      I have decided that I will be moving forward with the court hearing that I am going to be attending this next week. It has gotten so bad that our house has been starting to smell like ammonia from our urine, as we havent flushed when we just have to pee, as per vendors instructions. There is no excuse that Tricon can possibly come up with that took them two months and me filing a rent escrow for them to finally start caring. I have two little kids in the house and this problem is starting to become harmful. I dont care how expensive the job is to do, it is your job to Make reasonable effort to get the job done in a timely manner as per stated in the contract you gave us. You will be owing us more back than you would have liked to, but maybe if you had acted much much faster you wouldnt be in this situation.

      Business Response

      Date: 04/28/2025

      We would like to thank Mr. ********** for bringing his concerns to our attention. (Reference Complaint ID: *********
      Mr. ********** has been a valued resident with Tricon Residential for over four years. During that time, there were incremental rent increases totaling $620, and this years renewal offer reflected a $264 monthly adjustment to better align with current market rates. We respect Mr. *********** decision to submit his notice to vacate and appreciate the opportunity to address his concerns.
      We regret that Mr. ********** experienced delays in the resolution of his maintenance request and understand the importance of timely communication and service. We further acknowledge the residents concerns regarding our collections process, and while these procedures are necessary to ensure account management, we recognize how they may have contributed to his dissatisfaction.
      Our team is carefully reviewing Mr. *********** account as part of the move-out process to ensure all matters are handled appropriately and to minimize any further inconvenience. We sincerely appreciate his feedback and remain committed to using it as an opportunity to improve our services and responsiveness for all residents.

      Customer Answer

      Date: 05/06/2025

      I have not accepted to vacate, as I filed a rent escrow. You guys cannot legally evict me because I didnt pay rent. If you try to evict us, I will consider that as harassment, and the legal action will go further.
    • Initial Complaint

      Date:04/14/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Tricon Residential due to their failure to honor a relocation agreement that was clearly outlined in ********** November 2024, I was behind on rent and was contacted by ******* ****, a representative of Tricon Residential. She sent an email offering a relocation assistance agreement, which stated that if I vacated the property in November, Tricon would:Forgive the full past-due balance Cease all legal eviction proceedings Issue relocation assistance funds ($2,500 to $7,500)I complied fully with their request and vacated the home on November 24, ********, Tricon is refusing to honor this agreement on the grounds that the relocation assistance agreement was never signed. However, I was never provided the agreement to ********* agent failed to send it. I was responsive and fully cooperative, and I fulfilled my obligation by moving out within the timeframe specified.I do not think it is ethical or professional to penalize me when the company failed to provide the paperwork they referenced. I did my part in good faith, and they should do the same.?Desired Resolution:At this time, I am not requesting the relocation funds. I only ask that Tricon Residential remove the account and any related collections from all of my credit reports (Experian, Equifax, and **********) as originally promised when I vacated the property.I believe this is a fair and reasonable resolution considering the circumstances.

      Business Response

      Date: 04/21/2025

      We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
      We understand the importance of this matter and sincerely regret any frustration caused. Our team is currently gathering the necessary information to review the relocation agreement referenced and the communications surrounding her move-out.
      We are taking Ms. ****** concerns seriously and will follow up with her directly as soon as we have more information. We appreciate her patience as we work toward a resolution.

      Customer Answer

      Date: 04/21/2025

      I do not accept the businesss response because it fails to provide a resolution or take accountability for the agreement made by their representative. In November 2024, I was contacted by ******* ****, who offered me a relocation agreement in writing: if I vacated the home, the past-due rent would be forgiven, eviction proceedings would be halted, and no debt would be reported to collections. I fully complied and vacated the property on November 24, 2024.


      Despite my cooperation, the business is now claiming that no signed agreement exists but that is only because their representative failed to provide the actual agreement for me to sign. I submitted screenshots showing the terms I was given and my willingness to proceed, which the company has acknowledged.


      This is not only unethical but misleading. A collection account in the amount of $9,187 was placed on my credit report even though I upheld my part of the agreement. I am requesting that Tricon Residential honor the original terms discussed and immediately remove this account from collections and all credit reporting agencies.


      This situation has caused undue financial harm and stress, and I expect the business to follow through with what was communicated in writing. I will not consider this matter resolved until the account is removed and the debt is cleared as originally promised.

      Business Response

      Date: 04/30/2025

      We would like to thank Ms. ***** for bringing her concerns to our attention. (Reference Complaint ID: *********
      We understand how important it is for residents to feel their concerns are addressed fairly and professionally, and we sincerely regret any confusion or frustration this situation has caused.
      Our records confirm that in November 2024, a cash-for-keys (CFK) arrangement was discussed. However, due to the timing of the scheduled lockout and the resulting vacancy of the home, a formal CFK agreement was never finalized or signed. Because of this, the terms associated with that agreementincluding any relocation funds or credit adjustmentswere not eligible to be honored.
      We acknowledge that clearer written communication regarding the change in eligibility prior to move-out may have helped avoid misunderstanding, and we will be reviewing our internal process to improve future resident interactions. Based on the facts of the case, the account will remain as-is, and no adjustments or concessions will be made at this time.
      We appreciate Ms. ****** cooperation during our conversation and thank her again for bringing this matter forward. Should she have any additional documentation to submit for review, we welcome her to do so.

      Customer Answer

      Date: 05/07/2025

      I firmly reject this response.


      The companys explanation does not absolve them of responsibility. While they acknowledge a cash-for-keys (CFK) arrangement was discussed, they now claim that because paperwork was not finalized, they are not accountable. However, the discussions and representations made by the company directly influenced my decisions and actions, including vacating the property. This is not simply a misunderstanding it is a failure of the company to follow through on commitments they initiated.


      It is unacceptable for the company to deflect accountability when their own communication and actions led to this outcome. Whether or not the paperwork was signed, the ethical and fair approach would be to honor the spirit of the agreement or provide compensation that reflects the hardship I was placed under.


      I expect the company to take meaningful action to resolve this matter whether through relocation assistance, credit correction, or another compensatory resolution. I will not accept dismissal based on technicalities, and I urge the company to reconsider its stance if it wishes to maintain its reputation for fair and responsible business practices.


      I am prepared to escalate this matter further if necessary, including pursuing additional complaints or public reviews if a satisfactory resolution is not offered.


      Thank you.

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having trouble with tricon residential my property management company who has failed to comply in a timely manner with emails or a resolution when I have requested work orders to be done. I have requested back in October of 2024 a work order to be addressed immediately due to the severity of the home not being properly insulated and having it being cold constantly, this work order number was ******** which I have attached a photo to show exactly what my concerns were. I have also requested a work order for all the windows and doors to be looked at which the work order was closed out with a minor and temporary fix, causing the house to constantly stay cold and Frost building up on the Windows which I have attached photos. I have called tricon over ************************************************************************************************************************************************** the Attic and thawing down onto the insulation causing a mildew smell throughout the top level of the house. I have emailed ******* S at tricon residential and have never received a response back or a phone call, I then spoke to ****** head of Maintenance after several weeks of going back and forth I did get credited $2,000 for the work that was not addressed in a timely manner and for the loss and use of the top level of the home. Neither ****** or ******* called me to let me know that this credit was issued or whether I would accept this I asked for one month of credit and only got $2,000. I have recently had a pipe break downstairs and my son's bedroom causing damage to all the furniture and the mattress which I have emailed ******* at tricon residential and waiting on a response on the amount that I am requesting for the loss of my son's belongings due to the negligence of tricon not addressing the work orders that I have requested in a timely manner causing damage to my belongings. I am asking tricon to reimburse me for the loss of my belongings and a month of credit.

      Business Response

      Date: 04/19/2025

      We would like to thank Mr. ******* for bringing his concerns to our attention (Reference Complaint ID: *********.
      We sincerely apologize for the frustration and inconvenience he has experienced, particularly regarding the delays in addressing work orders and the resulting impact on the home. We understand how important timely communication and proper maintenance are, and we regret that Mr. ******* has had to follow up multiple times to seek resolution.
      Our team is currently gathering the necessary information to fully review the matter. This includes evaluating the previously issued credit, the outstanding concerns related to the attic, windows, and recent pipe damage, as well as the request for additional compensation.
      We appreciate Mr. ******** patience, and a member of our team will be reaching out as soon as we have more information.

      Customer Answer

      Date: 04/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       
    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal renter under this company since ******* and they have no respect for renters ! They harass you with treating phone calls, emails and letters in the mail! Money hungry !!!! No resources for good renters ! They raised the rent ridiculously amounts the past 3 years taking advantage of renters who actually like the homes they reside in.

      Business Response

      Date: 04/16/2025

      We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
      We understand that rent increases can be difficult, particularly for long-term residents, and we regret any frustration this may have caused. A renewal offer was extended in accordance with the terms of the lease, and while we are sorry to see Ms. ******* go, we respect her decision to submit a notice to vacate.
      Please know that all communications regarding rent, renewals, and account status were issued in alignment with lease requirements and applicable regulations. While we strive to support all residents, we acknowledge that changing market conditions can present challenges.
      We appreciate Ms. ******** tenancy and the time she spent in her home, and we wish her all the best in her future endeavors.
    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* ******. Im making a former complaint against Tricon residential due to the problem that the application app is not working as it should be. I should have every fifth of every month the latest to pay my rent they tried to deduct the money on the fourth out of my bank account through the app didnot went through because the app isnt working properly. I call on Monday since it fall on the weekend they couldnt help me at all. They told me that my bank had issues I went to my bank. My bank told me there was no problem in our rent. It wasthe app that wasnt recognition the system correctly when I go back to Tricom, none of them could help me. They charge me a fee of because it was past the fifth or every month and I just pay via ******* in the store yesterday because they gave me a number of my wips tricon doesnt have no support at all because when you call him, you have to press a call back for them to call you back. Theyre not reachable anywayanyhow they dont know what they doing and they cannot help you at all. I just receive a letter saying that I got until the 16th to pay rent which I already pay my rent and they already charge me a late fee for something that it was not my fault

      Business Response

      Date: 04/14/2025

      We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
      We sincerely apologize for the inconvenience Mr. ****** experienced while attempting to make his rent payment through the app. Due to an IT error, there is no indication that a payment attempt was successfully processed on our end. We understand how frustrating this must have beenespecially with the added difficulty of reaching our team during high call volumes at the beginning of the month.
      Following Mr. ******* complaint, our team contacted him directly, provided guidance on how to use the **** payment option moving forward, and submitted an IT ticket to investigate the issue further. As a courtesy, the $244 late fee was waived, and weve confirmed that Mr. ******* rent payment has since been received and applied.
      To support smoother communication in the future, Mr. ****** has also been provided with our customer service email as an alternative contact method. We appreciate his patience and are glad to have resolved this matter to his satisfaction.
    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/21/25, I reported animals in my attic. I was told if I didnt hear from anyone to call back on 3/25/25. I called again and was told someone would be in touch. A few days later I called again as the upstairs smells very bad. Someone told me a vendor would be in touch. I called several times from 3/25-4/1 just to either be placed on hold for long periods, calls dropping, or calls not being returned. 4/3/25 someone came out and informed me there is a big hole on the side of the house and a cage was placed in the attic. 4/5/25 they returned as one cat was captured. There are still kittens and another cat in the attic. My son and I are severely allergic to cats. I called on 4/5/25 to see if something else could be done as my son and I are suffering. I was told I need to wait. I called 4/9/25 because my son and I are having asthma and allergies and our medicine isnt working. I had to schedule my son an appointment as he has to miss school today. I have to miss work just to take him.This is deteriorating our health, affecting school, and my job. The smells are coming through the ventilation system and is getting worse each day. The hole is causing our home to not properly be heated/cooled.

      Business Response

      Date: 04/16/2025

      We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.

      We sincerely apologize for the distress and health concerns this situation has caused. We understand the urgency and the impact this has had on both Ms. ***** and her family, and we take these matters very seriously.

      Our team is currently gathering the necessary information to assist and has escalated the issue for immediate review. We are working to coordinate with the appropriate vendor and will follow up as soon as we receive more details to ensure the matter is addressed promptly.

      We appreciate Ms. ****** continued patience and the opportunity to resolve this issue.
    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with a retention specialist at Tricon and have negotiated a new price for my lease. This occurred on the 13th of March. My dead line to have my new lease signed was March 25th to avoid a month-to-month fee. I waited to have the new lease terms sent over with the new negotiated pricing and never received them until i reached back out to the retention specialist to remind her on the 24th. I clarified with her that I would not be charged the month to month fee due the the issue being on their end with how slow they were getting things done. When I received my bill for rent it included a month to month fee. I tried reaching out to the retention specialist several times to get the error corrected via phone and email and have never received a response. There is now also a late fee that has been added to my account. No one will take my call or answer my emails and I am very frustrated as I am afraid I am going to receive an eviction notice over something that isn't my fault.

      Business Response

      Date: 04/09/2025

      We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
      We sincerely apologize for the delay in processing Ms. ****** lease renewal and for the frustration caused by the lack of timely communication and follow-up. We understand her concerns regarding the month-to-month and late fees, particularly given that she was actively engaged with our retention team and acted within the discussed timeline.
      Upon review of her account, both the month-to-month fee and the late fee have been reversed in recognition of the delay on our end. A member of our team also attempted to contact Ms. ****** to confirm these adjustments and left a voicemail.
      If Ms. ****** has any further questions or requires additional assistance, we encourage her to reach out. We truly appreciate her patience and the opportunity to resolve this matter.



      Customer Answer

      Date: 04/09/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Acacia ******

       
    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** Roofing came to the wrong address and removed the shingles from my dwelling by mistake. ****** Roofing said they would take care of everything at no charge to me or Tricon. They tarped the roof until authorization from Tricon so they could proceed with the work. ****** Roofing never received authorization.Roof issue with house reported to Tricon. on 2-10-2025 and 2-20-2025. No response by text, phone, email, or in person.On 2-24-2025 I talked to a Tricon **************** *** about ****** about the roof and warned them of the upcoming storms. I received no answer after my call to Tricon by phone, text, email, or in ********* around 6:30 pm EST, my Living Room, Music Recording Studio, Master Bathroom, 2nd Bathroom, Master Bedroom, 2nd bedroom, and Garage were leaking from the ceiling. Some areas extremely ****** Garage ceiling and Living Room ceilings started to collapse and fall. Some areas of ******* that fell had no visible indication of severe water intrusion. An 8ft x 4ft piece of drywall fell from the living room ceiling and hit me in the face burying me in wet drywall and attic insulation. I called Tricon again immediately, and told them my ceilings are collapsing and there is a substantial amount of water in the house. At this point the house is almost completely uninhabitable. I was told that they would contact someone to take care of this problem.Again no phone calls, emails, text, or in person visit, even though I was at that point demanding a manager to have something done immediately. Again, nothing was done.Later that morning I called Tricon to report more ceiling, wall, and floor damage (Pictures). I was told they were working on it. While on the phone with ****** (Tricon ***) the rest of my living room ceiling fell from above me, where I was sitting. I narrowly escaped being buried in 300 pounds of debris.Tricon is a complete fraud. To date no repairs have been made. This is a rent to own house. They totally violated my lease.

      Business Response

      Date: 04/08/2025

      We would like to thank Mr. ******* for bringing this serious matter to our attention. (Reference Complaint ID: *********
      We sincerely apologize for the distress and damage he has experienced, and we fully understand how frustrating and concerning this situation has been.
      It was brought to our attention that ****** Roofing mistakenly removed the shingles from Mr. ******** roof after arriving at the incorrect address. While we appreciate that ****** Roofing promptly tarped the roof and offered to cover the associated costs, it is important to clarify that Tricon had already scheduled an approved vendor to complete the necessary repairs. As ******************** is not an approved vendor, proceeding with their services would have required additional time for vetting and approval, potentially delaying the repair process further. For that reason, we moved forward with a Tricon-approved vendor to ensure timely and proper completion of the work.
      Tricon-approved vendors, All Trades and ******* Restoration, have been scheduled to complete all required repairs. Our Florida Maintenance Operations Manager has also submitted the roof invoice to Tricons legal department, and we are currently awaiting the completion of the remaining interior work by ******* Restoration.
      Given the involvement of a non-approved third-party vendor,our legal team has been engaged to provide guidance on the next steps. We have also requested that they follow up with ****** Roofing regarding the damage to Mr. ******** personal property and ensure accountability from the responsible party.
      We remain committed to resolving this matter fully and as efficiently as possible. We appreciate Mr. ******** continued patience and will provide ongoing updates as progress is made. Should he have any further questions or require additional support, we encourage him to reach out directly.

      Customer Answer

      Date: 04/08/2025

      Tricon is desperately trying to push all responsibilities off on ****** Roofing. Yes, ****** Roofing made a mistake, and offered to repair it. This complete failure by Tricon to make repairs to my roof, was 100% avoidable. If Tricon would have repaired the roof, instead of doing nothing for over 3 weeks, this would not have been an issue. Tricon doesn't maintain their property. I still have hurricane ****** damage from 10-09-2024, that they refuse to address.

      Tricon has reshingled the roof and dried out the house. But that is all they have done since 2-25-2015. I have lived in this house with bare concrete floors, and ceilings missing, and ceilings drooping. I'm not paying rent until this house is repaired. This is a rent to own house, and I refuse to pay $3000 a month until this house is restored to it's original condition when I moved in.

      Furthermore, Tricon has offered me no compensation for anything. So, I will proceed interviewing attorneys this week. I have not, and will not be paying April's rent. And rent will no longer be paid until this house is fully repaired. If I receive a eviction notice, I will immediately file a $500,000 lawsuit against Tricon.

      Business Response

      Date: 04/12/2025

      We would like to thank Mr. ******* for bringing this serious matter to our attention (Reference Complaint ID: *********.
      We understand how disruptive and frustrating this experience has been and sincerely apologize for the delays and the condition of the home during this time.
      To clarify the timeline of events: ****** Roofing mistakenly removed shingles from the property after arriving at the wrong address. Unfortunately, the area was not properly tarped before a rainstorm, resulting in significant water damage and a collapsed ceiling. Upon being notified, our legal team initially attempted to onboard ******************** as a vendor so they could assume responsibility for the costs. However, when they did not complete the necessary registration, we proceeded with Tricon-approved vendors to avoid further delays.
      All Trades Roofing was dispatched to properly tarp the home, and once the permit and Notice of Commencement were received, the roof was fully replaced. Mitigation work began the same day the issue was reported and was completed by our vendor, **************************. The home has since tested dry, and no further remediation is required. The build-back, which includes repairs across four affected rooms, is scheduled to begin between April 14 and April 16. The vendor will be reaching out to coordinate the scheduling directly with Mr. ******************** contact attempts have been made, including follow-up calls and a voicemail left today to discuss compensation and the upcoming build-back. A concession equivalent to one months rent, including the applicable late fee, has been processed.
      We are committed to ensuring the remaining repairs are completed promptly and to Mr. ******** satisfaction. We appreciate his patience and the opportunity to make this right. Should he have any additional questions or need further assistance, we encourage him to respond to our outreach.

      Customer Answer

      Date: 04/18/2025

      I was informed by email on April 11th, that work would begin on the house April 14 or April 15. As of April 18th, 2025, no work has been started. No one has contacted me since April 11, 2025.

      Furthermore, Tricon gave me one month refund for the rent for my inconvenience. Not acceptable! This house has been in a complete state of disrepair since February 24, 2025, when the ceiling collapsed.

      I will not be paying Tricon rent until this house is fully repaired. Tricon is a joke of a company that doesn't care about their tenants in the least. And the lies, "we've been calling you trying to reach you". ***** ******* called once and left a message. I called back the next day, she did not answer (normal), and I left a message. 3 days later, she sends me an email telling me what is going on. She claims she can't reach me by phone. Not true.

      Since Tricon doesn't seem to want to do what they are legally responsible and required to do, I will proceed forward. Letters have been sent to the State of ******* and The County of *******. ******* ******* at **** channel 8 in *****, will be receiving a call from as well.

       

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this formal complaint against Tricon Residential due to their failure to replace a defective and unsanitary dishwasher in my leased home at *******************************************, despite receiving approval for replacement over two months ago. The company has repeatedly delayed action, provided misleading information, and failed to respond appropriately to my concerns.On January 31, 2025, a Tricon Residential technician approved my dishwasher for replacement due to its outdated condition (over 10 years old) and unsanitary state, including persistent odor, rust, and a cockroach infestation inside the appliance. I originally requested service due to rusted dish racks, which were replaced with equally rusted ones, further demonstrating the lack of proper maintenance.Despite multiple follow-upsat least five calls between February and AprilTricon Residential continuously provided unfulfilled assurances. I was repeatedly told that a manager would contact me or that my issue was being addressed, yet no resolution occurred. It was not until April 3, 2025, that I was finally informed the dishwasher would be replaced within 3-5 business days, with the installation scheduled no later than April 10, 2025more than two months after approval.Primary Issues:Failure to replace a confirmed defective appliance within a reasonable timeframe Lack of communication and follow-through, despite multiple attempts to resolve the issue Misleading and inconsistent information from customer service Unsanitary and uninhabitable appliance conditions, posing potential health risks Full rent charged ($2,062.90 per month) despite prolonged maintenance delays Given Tricon Residentials negligence and the two-month delay in addressing this issue, I am requesting a fair rent concession for the months of February and March 2025, during which I paid full rent while enduring the absence of a functioning dishwasher, unsanitary conditions, and lack of proper service.

      Business Response

      Date: 04/10/2025

      We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
      We sincerely apologize for the inconvenience and frustration Mr. ****** has experienced regarding the delay in replacing the dishwasher at his residence. We understand how important timely maintenance and clear communication are to ensuring a positive living experience, and we regret that we did not meet those expectations in this instance.
      Our team is currently gathering all necessary information related to this matter and will be reaching out to Mr. ****** directly as soon as possible to further discuss the situation and work toward a resolution.
      We appreciate his patience and the opportunity to address his concerns.

      Customer Answer

      Date: 04/13/2025

      Contact has yet to be made by the business and dishwasher has still failed to be delivered by the promised 5th business day of Thursday, 04/10. 

      No resolution has been made. 

      Business Response

      Date: 04/16/2025

      We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
      We sincerely apologize for the delay in replacing the dishwasher and for the lack of timely communication that contributed to his frustration. After reviewing the matter, we found that the replacement request, originally submitted on January 31, 2025, was routed to a third-party vendor who later declined the work order due to service area limitations. Unfortunately, that update was not immediately flagged in our system, resulting in a significant delay.
      Once we became aware of the issue on April 4, we immediately assigned a local technician, *****, who completed the installation of a new dishwasher the following morning. While onsite, ***** also addressed a loose toilet and notated concerns regarding the roof, which have since been dispatched to our maintenance team for further evaluation.
      We spoke with Mr. ****** directly, and he expressed appreciation for the prompt response and resolution. To acknowledge the inconvenience he experienced, we approved a $600 rent concession, which has been submitted to accounting for application to his ledger.
      We thank Mr. ****** for his patience and for bringing this matter to our attention. Should he have any additional concerns, our team remains available to assist.

      Customer Answer

      Date: 04/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ******

       

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