Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

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  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

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  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

Review Details

• Review fromKIMBERLY F

  Date: 03/23/2025

  1 star

  KIMBERLY F

  Date: 03/23/2025

  Worst experience. Is this an ********** or even a company at all? Beginning with the application, they continue to pass the application from one person to another. Each one doesnt answer questions. Because we didnt have updated *** letters for our dogs, which is no longer a possibility as clinicians no longer provide patients with a letters for service or emotional support animals. The fact that we have one wasnt good enough, they wanted another one. They also asked for personal information like diagnoses and names of our psychiatrist. After much back-and-forth many messages left on their voicemails that went unheard. I sent an email and asked them to forget about the *** letter and tojust charge us the pet deposit a monthly pet rent. However, I was continuously asked to upload a recent and updated *** letter or they would close out my application. I kept calling and explaining to them forget the *** letter just charge us what we need to be charged. Still, I went unheard. Meanwhile, the house that we so badly wanted was put back in the rental market and the rent was increased for someone else to apply for for a higher rent. They kept our $180 Application fees And that was the end of it I will never ever apply for another house or apartment or any sort of unit ran by this place that nobodys even heard of theres not even an address to walk into a place to talk to someone. Be careful everyone!
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ***** for sharing her feedback.
  We understand her frustration and sincerely apologize for the experience she encountered during the application process. Her concerns regarding communication, *** documentation, and the overall handling of her application have been noted.
  To clarify, multiple opportunities were extended to Ms. ***** to respond and determine how she wished to proceed. As no response was received by the final deadline, the application was closed in accordance with our standard process.
  Please note that application fees are nonrefundable, as outlined in the terms and conditions agreed to at the time of submission.
  We truly regret that this experience did not meet Ms. ****** expectations and appreciate the time and effort she invested. Should she have any further questions or need clarification, we remain available to assist.

• Review fromJake H

  Date: 03/22/2025

  1 star

  Jake H

  Date: 03/22/2025

  Second house with Tricon. We have had nothing but issues and cancelled maintenance requests. Our fridge has been freezing everything, they got us a new fridge cool, this one froze everything as well. Two months after talking with them they just cancelled the work order. Now two weeks after someone came to look at it and that they will get us a new fridge, nothing. Not a word, we call the home office and they just refer us to maintenance who doesn't answer. No one can give us an update. Asked for a different number, Tricon gave us a number to someone that had no idea about anything Tricon. We have a 1 year old and our milk is frozen solid. All of her fruit and baby foods ruined, along with all of our food. Have had to spend money on takeout, and borrow money from family. We were put into a house that had an existing work order for a pipe burst( the maintenance report said it was fixed which it wasnt) prior to us moving in so it flooded our living room and master bedroom which was a two week ordeal trying to get someone out here to fix. We had plumbing issues, they two men they sent smelled of weed and put the pipe upside down which switched the hot and cold. Extremely unprofessional, I get that Tricon uses the cheapest contractors they can find, but at least vet the guys first. It seems like they hire anyone. if ****** is seeing this we would love to hear from you man, just left you a voicemail. The man who was sent to fix the burst pipe just went ahead and fixed the bathroom that the other gentleman failed at and some other issues, he was awesome. And dont get me wrong we have had some very professional men come to help that were awesome, But the lack of of communication and help from Tricon has been astounding. We ask for a corporate number and they dont give us anything. They just refer us to maintenance that has gotten us no where. We should not have had as many problems as we had, I will not recommend Tricon or rent with them again.
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ***** for taking the time to share her experience. We sincerely apologize for the delays and communication challenges she encounteredparticularly regarding the refrigerator replacement and earlier maintenance concerns. We understand how frustrating and stressful this situation has been, especially with a young child in the home, and we truly regret the inconvenience it has caused her household.
  Were pleased to confirm that the new refrigerator has been installed. During our recent conversation, Ms. ***** shared a few additional concerns, and weve ensured those items have been assigned to the appropriate vendor for prompt attention and resolution.
  While we acknowledge there were missteps along the way, we appreciate Ms. ***** patience and her continued efforts to communicate with us. Feedback like hers is invaluable in helping us improve the quality of service we deliver.
  Should she have any further concerns or require additional support, we encourage her to reach out. We remain committed to resolving any outstanding issues quickly and professionally.

• Review fromLianis G

  Date: 03/18/2025

  5 stars

  Lianis G

  Date: 03/18/2025

  Excelent service, everything was super fast and easy. Im very grateful for everything!
  

  Tricon Residential

  Date: 03/20/2025

  Thank you, Ms. ******** for sharing your positive experience with us!
  
  

• Review fromMajoryP P

  Date: 03/17/2025

  1 star

  MajoryP P

  Date: 03/17/2025

  I am writing to formally express my concerns regarding the unprofessional handling of my account since its transfer from Pathlight to ******. The delays and lack of communication have been unacceptable. I have spent over two hours on hold or hung up or would be transferred to be put on hold for more hours. I transferred from ********* with a zero balance. Then they had my name under a different account. While the over two-hour waits just to not be provided with a clear answer or resolution. I was assured by ******** that ******* would contact me by Friday because she saw they overcharged so it is under review to be removed, yet as of today. MondayI have received no return call or explanation. Instead, the only communication I received was a call regarding eviction. This is completely unacceptable.Despite my proactive efforts to resolve this issue, I continue to face the following problems: Failure to Validate Payment A payment was made, yet ****** has not acknowledged or validated it, nor have I been given any reason for this discrepancy. Incorrect Account Information My name was mistakenly placed under someone elses residence, which has led to unnecessary confusion and additional issues. Unjustified Balance Change My ledger previously reflected a zero balance, and now I am suddenly being told that I owe money without any explanation. Lack of Communication Despite multiple attempts to contact your office, no one has returned my calls, and no supervisor has been available to address my concerns.Unfair Eviction Process I was informed that I am being placed in eviction proceedings, despite having prior confirmation that my ledger was at zero. This situation is causing extreme stress, especially as a single mother of two children. It is deeply concerning that a company handling housing matters would be so dismissive of the impact their lack of communication and poor management has on families. It is unacceptable for ****** to move forward with eviction
  

  Tricon Residential

  Date: 03/21/2025

  We would like to thank Ms. ******* for taking the time to share her concerns with us. We sincerely apologize for the stress and frustration she has experienced, particularly regarding communication challenges and the handling of her account following the transition from Pathlight to Tricon. We understand how vital clear and timely communication isespecially during a difficult timeand we regret that her recent experience did not reflect the level of service she deserves.
  After reviewing Ms. ******** account and the concerns she raised, including incorrect account information, lack of response, and discrepancies with her balance, we acknowledge the confusion and distress this has caused. We are committed to resolving these matters and restoring confidence in our support.
  To help address the situation, eviction proceedings for March 2025 have been canceled, and all legal fees have been waived. The retroactive NSF balance has been placed on hold, and we have agreed to accept a partial payment of $3,000 at the beginning of April 2025. With this arrangement, the account will be considered fully paid by April 22, 2025, and current going forward as of May 2025.
  We hope these actions provide Ms. ******* with some relief and help reestablish stability during this time. We remain committed to supporting her through this transition and improving communication moving forward.
  Should Ms. ******* have any further questions or require additional assistance, we encourage her to reach out. We appreciate her patience and her continued efforts to resolve this matter.

• Review fromSkyler D

  Date: 03/17/2025

  1 star

  Skyler D

  Date: 03/17/2025

  every time i have an issue and need customer service, the only option is a phone call. Once you try and make this call ive never gotten an agent in less time then 2 hours. This is pitiful for a company managing the place I live. This has to be fixed NOW.
  

  Tricon Residential

  Date: 03/20/2025

  We appreciate Ms. ******** for bringing her concerns to our attention and sincerely apologize for the extended wait times she has experienced when trying to reach our customer service team. We recognize how frustrating this can be and acknowledge the inconvenience it has caused.
  Please know that we are actively working on improvements to reduce wait times and enhance our service response. Ms. ********* feedback is truly valued, and we remain committed to making the necessary changes.
  We appreciate her patience and are available should she require any assistance in the meantime.

• Review fromLeAnn C

  Date: 03/17/2025

  1 star

  LeAnn C

  Date: 03/17/2025

  My lease was transferred to Tricon On January 27 of 2025 and Ive had nothing but problems ever since. Getting ahold of anyone is impossible, I have waited combined hours on hold and waiting for a call back (if it happens) takes hours and even days. They have messed up my rent payment EVERY TIME which has caused delays in paying on time so in turn Ive had to pay late fees. The app never works, Im paying extra for the stupid smart home. Also paying an extra hvac fee every month and I have yet to receive the filters. Its ridiculous to pay every month for that. As if rent isn't already insane. 0/10 on all accounts. I had ZERO problems with the prior leasing company. Honestly wouldnt have rented this place originally if it had been through Tricon.
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. **** for bringing her concerns to our attention.
  We understand how frustrating her experience has been since the transition, and we sincerely apologize for the inconvenience and delays she encounteredparticularly regarding communication, rent payments, and the **** filter program.
  
  After speaking with Ms. **** directly, we were able to address the issues she was facing. An IT ticket has been submitted to troubleshoot the problems she experienced with the app, and in the meantime, we advised her to use WIPS as an alternative payment method. We have reversed the late fees that resulted from the payment issues and provided clarification regarding the **** filter program.
  
  Ms. **** has since regained access to her portal and is now able to make payments. She is still experiencing difficulty viewing her past work order history, but she is currently in contact with our occupied maintenance team to ensure her concerns are addressed.
  
  We appreciate Ms. ***** patience and are glad we could work toward a resolution. Should she have any additional concerns, we remain available to assist.

• Review fromWilliam Wright w

  Date: 03/17/2025

  1 star

  William Wright w

  Date: 03/17/2025

  Well my wife and I, want to work with them. It hard this company has the worst people. We called in about the garage door. I was told that ****** will be out to fix it. I ask when they told me with in 24hr it's been 5 days,no call from the company and now they won't answer my calls. Let me stop paying my rent. ?? I went from path light to a nightmare.
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention. We sincerely apologize for the delay in addressing his garage door repair and for the lack of communication he has experienced. We understand how frustrating this has been and truly appreciate his patience.We have contacted the vendor to expedite the completion of Mr. ******* work order and will continue to closely monitor its progress to ensure it is resolved as quickly as possible.We value Mr. ******* willingness to work with us and are committed to restoring his confidence in our service. If he has any further questions or concerns, please dont hesitate to reach outwere here to help.

• Review fromErik S

  Date: 03/17/2025

  1 star

  Erik S

  Date: 03/17/2025

  They took over for Pathlight Property Management and dealing with them is a Nightmare .. I moved in my house wasnt what i totally saw online completely different. Path light agreed to do some stuff around the home now they are gone they have this garbage if company taking over who wont honor anything . I will be looking to legally brake my lease
  

  Tricon Residential

  Date: 03/18/2025

  We appreciate Mr. ******* for bringing his concerns to our attention and understand his frustration.
  Regarding the landscaping issue, we want to reassure him that re-seeding of the yard is scheduled for April, contingent on weather conditions, as previously discussed. We acknowledge the commitment made by ********* and will honor that plan.
  If Mr. ******* has any additional concerns, we would be happy to discuss them further and explore how we can assist.

• Review fromAmanda F

  Date: 03/11/2025

  1 star

  Amanda F

  Date: 03/11/2025

  If I could give them no stars, I would! When we moved in (July 2024), everything looked ok. They took care of whatever we needed in the first 30 days. We did not notice the screens on the windows were bent and would let in bugs. The weather stripping on the front and back door are letting in a draft/heat/bugs. We didn't know (because it was SUMMER) that when it rains (in the *************** the backyard basically floods creating so much mud my dogs paws are completely covered because the grass is c*** and gets ripped out just from walking across it. My kids and dog cannot play in the backyard because of this. We were told, "It's been 30 days since you moved in, it's your responsibility". The app that we pay for (for the smart home) NEVER WORKS. We are back at not being able to unlock the door, turn down the air or even add a new code to the panel to allow someone to come take care of our dog. We have had someone come out to fix that problem multiple times. It still doesn't work, yet we are charged monthly for this. It took them almost 2 months to come fix my daughter's bedroom window. The master bedroom (at the bathroom door) has a huge crack going up the wall. When that happened, the master bathroom door will not close, the master bathroom counter started coming away from the wall and then my daughter's bedroom door will not close/latch. We were told that the screens on the house (which we had NEVER touched) were our responsibility. Well, let me tell you, just about every screen on this house was damaged when installed. There is a major gap that lets in bugs. We never opened the windows because it was so hot when we moved in in JULY. When we did notice it, guess what?!?! It had been over 30 days and it was OUR responsibility to fix it. Just about everything we have called about is now OUR responsibility since it's been over **************************************** our contract (I looked but didn't see it). We are military. We will be sharing who to not rent from.
  

  Tricon Residential

  Date: 04/02/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. We sincerely regret that her move-in experience and the early months in her home have not met expectations. We understand how frustrating it can be to deal with ongoing issues, especially when they affect the comfort and well-being of her family.After speaking with Ms. ****** directly, we want to confirm that her concerns were heard and taken seriously. She provided a detailed list of items requiring attention, and we acted quickly by connecting her with our Maintenance Manager. He promptly followed up and submitted her list to our occupied team for ************* help ease some of the inconvenience, we agreed on a $500 concession, which has been applied to Ms. ******* ledger. Were pleased to hear she was happy with the support and follow-up provided by our team, and she now has direct contact information for any future questions or *********** this time, window repairs were assessed on March 27th, and parts have been ordered. Our vendor has reached out to schedule the next steps, and Ms. ****** shared that she would call back to finalize the timing after her anniversary. Roofing and structural concerns are scheduled for inspection on April 8th, and the **** unit was repaired on March 31st by ************ also asked our vendor **** to prioritize these service needs to help move things along as quickly as possible.We remain fully committed to addressing every issue and ensuring a more positive experience for Ms. ****** moving forward. We truly appreciate her continued patience and remain available should she have any additional questions or concerns.

• Review fromAmbrie J

  Date: 03/10/2025

  1 star

  Ambrie J

  Date: 03/10/2025

  I got transferred to Tricon recently and its been problems ever since. They have my account balance incorrect!! Prior to the acquisition of *********! I made ABSOLUTELY sure that my rental payment was being mailed to the CORRECT company. I wanted no issues! and here we are 2 months in- not only have they confirmed that the $2400 I mailed Pathlight was received and NOT applied to my account but that there was really nothing they could do. HUH?! They even went as far as to advise me to get a stop payment on my money orders- When have you ever heard of a stop payment being issued on a money order?! Fast forward because of the NO PARTIAL PAYMENT policy, which is absolutely absurd- I cannot ant they WILL NOT allow me to mail in my Feb. and March payments while they clear this up. As I've said on numerous occasions. THIS IS NOT THE CUSTOMERS PROBLEM! The acquisition of ********* and having a seamless transfer is NOT THE CUSTOMERS PROBLEM. I have yet to have been contacted by a supervisor. This sh*** is absolutely ridiculous. I also JUST received my right to purchase documents! I'm buying my house IMMEDIATELY. This is NOT something I want to deal with moving forward. In the meantime FIND MY MONEY! and allow me to make my payments! ALSO CREDIT any late fees that you've charged me with.
  

  Tricon Residential

  Date: 03/20/2025

  We appreciate Ms. ***** for bringing her concerns to our attention. We understand the importance of maintaining accurate account records and sincerely apologize for any confusion or frustration this situation may have caused.Upon review, our National Account Support Team has confirmed that all payments have been properly accounted for and applied to Ms. ***** ledger. Additionally, we have provided payment options to assist her moving forward.If Ms. ***** has any further questions or requires additional assistance, please do not hesitate to contact us. We appreciate her patience and value her residency.