Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

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  Tricon Residential

  Columbus, OH 43219-6093

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  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

Review Details

• Review fromBrittany B

  Date: 04/01/2025

  1 star

  Brittany B

  Date: 04/01/2025

  Terrible Property Management. My lease was transferred from ********* to Tricon beginning February. You can only use the app to pay your rent or "try to communicate" with the company but the app is terrible. It doesn't show my renewed lease that I signed in Nov. 2024 for *********. When you go online and try to check your information, nothing is there. There is no one to contact. When you have a question and call, they put you on hold which is well over 30 mins. I am still on hold as I am writing this. **** said she would direct me to the right person and shockingly I am still on hold. Of course I am being charged a vacant fee now on my utility bill when I have been in the home since 2023. And of course there is NO ONE to help you with this matter because this is how the company works. They just add charges that you have to pay and no one is there to help you. Shady terrible business. Avoid any home that is by this property management.
  

  Tricon Residential

  Date: 04/04/2025

  We would like to thank Ms. Bay for taking the time to share her feedback. We sincerely apologize for the frustration she experienced, particularly with the resident app and the difficulty reaching our customer service team. We fully understand the importance of having access to accurate lease information and receiving timely support.
  Upon review, we can confirm that Ms. **** rent payment was successfully processed through the app and that the correct lease term dates have been verified on her account. Our team has also attempted to follow up via phone and email, but unfortunately, we have been unable to establish contact.
  We recognize that extended wait times and communication challenges can be extremely frustrating, and we are actively working to improve our responsiveness and enhance the overall resident experience. Should Ms. Bay continue to encounter any issues or have unresolved concerns, we encourage her to reach out again. We remain committed to assisting her and ensuring the matter is addressed to her satisfaction.

• Review fromstephanie D

  Date: 03/31/2025

  1 star

  stephanie D

  Date: 03/31/2025

  On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by *********, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT!!
  

  Tricon Residential

  Date: 04/02/2025

  We would like to thank Ms. ******** for taking the time to share her experience. We sincerely apologize for the frustration and confusion caused during the transition from Pathlight Property Management to Tricon Residential. We understand how upsetting it must have been to receive incorrect notices after having already moved out.
  
  Unfortunately, due to limited information transferred during the change in management and the presence of personal belongings at the property during our vacancy check, it was initially believed the home was still occupied. We now understand that this was not the case and regret any stress or inconvenience this may have caused.
  
  To move forward, weve sent a release form requesting permission to dispose of any remaining items left at the property. Once received, we will proceed with the appropriate next steps.
  
  We truly appreciate Ms. ********* patience as we work to resolve this matter and prevent any further confusion. If she has any questions or needs additional support, we encourage her to reach out.

• Review fromMike F

  Date: 03/30/2025

  1 star

  Mike F

  Date: 03/30/2025

  Dont do it. ********* **************** that makes money off Americans needing housing. Getting them on the phone is impossible. **************** is terrible. Let their house sit and show this corporation they need to go back to ******. This company is the reason housing is out of control. Dont give them money to keep doing it.
  

  Tricon Residential

  Date: 04/02/2025

  Were sorry to hear about Mr. ******* frustration and truly appreciate him taking the time to share his feedback. Our goal is to provide quality housing and responsive service to all the residents and communities we serve. We understand how important clear and timely communication is, and we are continually working to improve in this area.If Mr. ******* has had a negative experience, we would welcome the opportunity to speak with him directly and work toward a resolution. Hes encouraged to contact our team at ************ or by email at ************************************************* Were here to help and will do our best to assist him.

• Review fromYvonne S

  Date: 03/29/2025

  5 stars

  Yvonne S

  Date: 03/29/2025

  I really enjoyed working with ******* ******* she is patient and very polite she answered all my questions about my lease that I didn't understand because of her kindness and patience it made me to go ahead and make up my mind about my lease I really enjoyed talking to her she even made me feel better I was having a very sad day until I talked to her and she made everything better.I think she deserves a raise for her hard work.****** ******* keep up the good work!!! Be blessed
  

  Tricon Residential

  Date: 04/02/2025

  We truly appreciate Ms. ****** kind words and the time she took to share her experience. Were so glad to hear that ******* was able to offer the support, patience, and kindness she neededespecially on a tough day. ******* is a valued member of our team, and well be sure to pass along this wonderful feedback. Itll mean a lot to her!

• Review fromMarjory P

  Date: 03/27/2025

  1 star

  Marjory P

  Date: 03/27/2025

  Good evening ,I am writing to express my deep concern and confusion regarding the eviction notice I received on 2/24/25. You previously assured me that the eviction was dismissed, yet I received this notice along with an additional court ****** clarify, I do not owe $3,000the correct balance is $462.69. We had already agreed on a payment arrangement because you expected me to pay the double amount that was incorrectly added to my account, plus my regular rent, which totaled $3,345. I clearly expressed that I could pay $3,000 and settle the remaining balance by mid-April.Additionally, I am concerned that all of my account information is being generalized, with my name and amounts reflected inaccurately, as if that is the amount I owe. The correct breakdown is as follows:$2,400 for rent $15 for the filter $28 for the water bill **** brings me to question whether there is an attempt to add more charges to my rent beyond what was agreed upon. I hope that is not the case.**** situation is extremely disturbing, and I need immediate clarification on how this has happened despite our arrangement. Please advise on the next steps and provide an explanation for this discrepancy.Sincerely,
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ******* for sharing her concerns with us.
  We understand how alarming and frustrating this situation must be, and we appreciate the opportunity to provide clarification.
  First, we would like to thank Ms. ******* for her recent payment. As of today, her current balance is $523.69. We acknowledge the prior agreement that was discussed and sincerely apologize for any confusion caused by the eviction notice she received on February 24, 2025.
  Please be assured that it was not our intention to misrepresent her account or create additional stress. We are currently reviewing the details of her payment arrangement, along with the notice issued, to ensure they align with both our records and the terms previously discussed.
  We also understand Ms. ******** concerns regarding the accuracy of the information reflected on her account. Based on her breakdown, the charges appear consistent with our records, and we confirm that no additional fees have been applied beyond what has already been outlined.
  Once again, we apologize for the confusion and truly appreciate Ms. ******** communication and continued efforts to remain current on her account.

• Review fromShannon M

  Date: 03/26/2025

  5 stars

  Shannon M

  Date: 03/26/2025

  Sama was my Representative and did an excellent job, and was real informative. She went above and beyond to help me.
  

  Tricon Residential

  Date: 03/28/2025

  Thank you for taking the time to share your experience, Ms. ****** We're so pleased to hear that Sama provided excellent support and went above and beyond to assist you!
  
  

• Review fromchrista M

  Date: 03/26/2025

  5 stars

  christa M

  Date: 03/26/2025

  I couldnt be more grateful for the outstanding assistance I received from ******* ***** throughout the approval process. She made everything so easy and stress-free, guiding me every step of the way with kindness and professionalism. Her dedication and efficiency ensured a quick approval, and Im beyond excited to start this new journey in such a beautiful home. I truly appreciate all her hard work and support, and I cant wait to make wonderful memories here.Thank you,C
  

  Tricon Residential

  Date: 03/28/2025

  Thank you so much for your kind words, Ms. ******* Were thrilled to hear about your positive experience with ******* during the approval process. Providing a smooth and supportive journey for our residents is always our goal, and its wonderful to know that ******* made such a great impact.

• Review fromSarah F

  Date: 03/25/2025

  1 star

  Sarah F

  Date: 03/25/2025

  Our lease as well was transferred to Tricon Residential in February 2025, though we have had great conversations with some very nice people The lack of communication around that place is beyond comprehensible. Many times my account was noted for payment being received, pictures of payment along with tracking information was sent in ON REQUEST and yet I was getting threats of eviction anyway. The portal was stuck on Februarys information. Clearly I was not able to use the portal to pay Marchs rent due to this. DUH!!!I reported it numerous times with no change. I finally had no choice but to mail in my payment, which was a partial payment and in accordance to our state residential law it says you have to accept partial payments, once this was explained, they put me on hold came back and said oh youre right. I guess Ill apply it now then after holding onto it for over ********************************************************************************************************************************************************************** month. It finally got fixed but not till after I had already mailed in the final payment. I contacted somebody explained to them the situation. She completely understood told me that they will collect the payment in the morning and apply it in the evening and that when I see its been reflected on the portal I then can walk into a CVS pharmacy and pay it down to zero.What actually happened is they receive the last payment but Never replied it and instead filed an eviction, and then locked the portal to stop me from paying the rest of it just so they could file an eviction, but they have all their money. I was also told to mail in an another check for the full remainder while keeping the one they had and did not apply. The eviction was filed anyway after telling them Im not paying you twice for the same payment. I have a law firm looking into this.
  

  Tricon Residential

  Date: 03/31/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. We sincerely apologize for the inconvenience, frustration, and confusion she experienced following the transition of her lease to Tricon Residential. While we are pleased to hear that she had positive interactions with some of our team members, we fully recognize the challenges presented by the lack of timely communication and the technical issues with the resident portal.Due to an increase in call volumes and extended hold times, many residents encountered delays when attempting to reach our Centralized Account Support team. Additionally, we understand that the portal issue impacted Ms. ****** ability to make timely payments ********* response, we have reached out to Ms. ****** via phone and email, waived legal fees totaling $424.50, and have provided her with a direct point of contact within our Account Support team to ensure more efficient communication moving forward. Her account is no longer in eviction status, and we remain committed to assisting her with future payments and ongoing account support.We appreciate Ms. ****** patience and understanding throughout this process and hope the steps taken will help restore confidence and provide peace of mind. Should she have any further questions or require additional assistance, we welcome the opportunity to support her.

• Review fromMarjory P

  Date: 03/25/2025

  1 star

  Marjory P

  Date: 03/25/2025

  Good morning,I am writing to express my deep concern and confusion regarding the eviction notice I received on 3/24/25. You previously assured me that the eviction was dismissed, yet I received this notice along with an additional court ****** clarify, I do not owe $3,000the correct balance is $462.69. We had already agreed on a payment arrangement because you expected me to pay the double amount that was incorrectly added to my account, plus my regular rent, which totaled $3,345. I clearly expressed that I could pay $3,000 and settle the remaining balance by mid-April.Additionally, I am concerned that all of my account information is being generalized, with my name and amounts reflected inaccurately, as if that is the amount I owe. The correct breakdown is as follows:$2,400 for rent $15 for the filter $28 for the water bill **** brings me to question whether there is an attempt to add more charges to my rent beyond what was agreed upon. I hope that is not the case.**** situation is extremely disturbing, and I need immediate clarification on how this has happened despite our arrangement. Please advise on the next steps and provide an explanation for this discrepancy.
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ******* for sharing her concerns with us.
  We understand how alarming and frustrating this situation must be, and we appreciate the opportunity to provide clarification.
  First, we would like to thank Ms. ******* for her recent payment. As of today, her current balance is $523.69. We acknowledge the prior agreement that was discussed and sincerely apologize for any confusion caused by the eviction notice she received on February 24, 2025.
  Please be assured that it was not our intention to misrepresent her account or create additional stress. We are currently reviewing the details of her payment arrangement, along with the notice issued, to ensure they align with both our records and the terms previously discussed.
  We also understand Ms. ******** concerns regarding the accuracy of the information reflected on her account. Based on her breakdown, the charges appear consistent with our records, and we confirm that no additional fees have been applied beyond what has already been outlined.
  Once again, we apologize for the confusion and truly appreciate Ms. ******** communication and continued efforts to remain current on her account.

• Review fromSusan W.

  Date: 03/24/2025

  1 star

  Susan W.

  Date: 03/24/2025

  Worst business model i have ever encountered. Nonresponsive and predatory practices at all levels from lease to maintenance Employees hide behind digital screens and excessive phone wait times approaching one hour.Nothing more than a slickly marketed slumlord with a bit of lipstick.Please find a local landlord and avoid this miserable and exasperating company
  

  Tricon Residential

  Date: 03/28/2025

  We would like to thank Ms. ***** for sharing her feedback. Were truly sorry to hear that her experience with us has been frustrating. Her concerns regarding communication, maintenance response times, and overall service are taken seriously and will be shared with the appropriate teams for further review.
  We understand how important it is to feel supported and heard, and we regret that we fell short of meeting Ms. ****** expectations. While this is not the experience we aim to provide, we appreciate her honesty and will use her feedback as an opportunity to improve our service.
  If there are any specific, unresolved issues Ms. ***** would like assistance with, we welcome the opportunity to address them directly. Please dont hesitate to reach out.

  Susan W.

  Date: 04/01/2025

  In response to public reviews Tricon **** ******** ***** reached out to us by phone to address multiple issues. We wer assured that going forward communication process would be normalized and advised on how the lease termination process should unfold. We were also assured that the substandard condition in which we received the property would not be billed against our security deposit. We are grateful for her taking the trouble to reach out and have a conversation. We are also cautiously optimistic that we will in fact be treated fairly upon early April 30 lease termination. Unfortunately at this point in God I Trust but Everyone Else Must Show Us the Data.That said we truly appreciate Ms ***** efforts to do the right thing from this point forward. Most of all we appreciate her stepping from behind the emails. Txt and Apps and speaking with us directly in a competent and business like manner.Regards ************ *****