Reviews
This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 447 Customer Reviews
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Review fromMichael K
Date: 07/15/2023
1 starIve been waiting almost 90-days now and have yet to receive my $2,100 deposit refund after theyve supposedly mailed it twice now. According to staff members they no longer track the checks in the mail so they couldnt give us tracking information which is completely BS.
Tricon Residential
Date: 07/19/2023
Hi *******,
thank you for bringing your concerns to our attention.
Our team has followed up with our accounting department and they have confirmed that a new check was issued on 7/18/23. Your security deposit refund will be mailed directly to the forwarding address provided to our team.
We thank you for providing us the opportunity to rectify the situation and remain available should you have any further questions or concerns. Thank you.Review fromRelinskee P
Date: 07/08/2023
1 starApplied for a property with them on July 6 around 2:30 pm 3 Hours Later I received an email stating Thank you for your recent rental application. After a review of the provided information, we find that we are unable to accept your rental application at this time.Contacted Tricon and spoke with a very helpful rep I forward the email I received and she stated thats strange let her reach out to someone in leasing who can provide more information, she came back and stated I should receive something from SafeRent , No Email Came From them.If youre denied SafeRent Will Send You A email showing the reason why and your SafeRent Score. So I Contacted SafeRent And They stated they play no part in the reason for denied but also stated they didnt have no information from tricon about me.Online this house at *********************** had a moving in special which waived the app fee , The Rep had no clue how that work and that false advertising.2 hours later I received an email from ********************* Unfortunately, your application came back Denied due to Credit History.Thats A lie they never ran my credit but I have credit alert that will come directly to me if denied.My credit score is great, I make well over the income limit plus more.Anything thing me in my sister applied together she received her email to fill out her part of the app but when she click on the link the system kept generating a birth year of **** and wouldnt allow her to input her correct DOB . So basically they never ran her information as well.I would like for this company to process my app with my other applicant the way we requested and not just make up LIES A say Application Denied.We paid holding fees and the house never was put on hold !If this matter isnt resolved I plan to *** in court , The Fair Credit Reporting Act provides you with rights as both a rental applicant and a tenant.Tricon Residential
Date: 07/12/2023
Hi *********, we are sorry to hear that you are not satisfied with the application process here at Tricon Residential. At Tricon Residential, in order to treat everyone equitably and stay in compliance with Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency. The agency objectively qualifies all applicants to rent our homes. Each applicant's privacy and personal information is completely confidential. As part of this confidentiality, we would never discuss contributing factors to our decision on such a public forum such as this. However, as stated in our terms of agreement that was signed when submitting the application, the items considered for rental qualifications include criminal history, previous evictions,bankruptcy, landlord collections, utility delinquencies, FICO score,rent-to-income ratio, civil court history, level of collections, charge-offs length of rental history, and late payments. Beyond the landlord collections,we look at your credit history, the quality and quantity of your credit. While you did not meet our rental qualifications, we thank you for considering Tricon Residential in your rental search. Please do not hesitate to contact our team directly should you wish to discuss the denial further. Thank you.Review fromBradley R
Date: 07/06/2023
1 starGenuinely the worst property management company I've ever rented from. The corporate office has terrible communication with our local office and our local office does not communicate with us at all. I would rather live in a box on the street than rent from these people again.Tricon Residential
Date: 07/07/2023
Hi *******, we are sorry to hear of your disappointment with Tricon Residential. Our team has been in touch with you to address your concerns and remains available to assist you. Should you have any additional questions, please do not hesitate to contact our **************************** directly. Thank you.Review fromRobin S
Date: 07/05/2023
1 starWish I could give them 0 stars. This is a con company. Well what could we expect when they have con in their name. They charged me $1100 from my security deposit for giving them 40 days notice instead of 60 days before vacating the house.Then during the final settlement notice or whatever its called they sent me a bill for $1385 for a lot of bogus charges like $250 for a missing key and $500 for a new fence gate even when the old one was never broken. I can not stress this enough when I say dont rent from these guys.And make sure you are present while the final inspection before vacating so they wont be able to charge you all these bogus charges for different things which are not even broken.Tricon Residential
Date: 07/07/2023
Hi *****,
we are sorry to hear of your disappointment with Tricon Residential. We would very much like to contact you to discuss your concerns, but we are unfortunately unable to find your account in our customer database based on the information provided to BBB. Please call us at ************** at your most convenient time so that we may assist you. Thank you.Review fromLopez C
Date: 07/04/2023
1 starEl de campo rico * car 190, servicio malo, una muchacha flaca * triguena, media malcria, no hecha servilletas, salsa, ***** tiene uno que pedirlas * las da de mala gana, no vuelvoTricon Residential
Date: 07/07/2023
Hola ****,
gracias por tu resea Desafortunadamente, parece que ha publicado su resea en el perfil comercial incorrecto. Tricon Residential no es un restaurante, somos una empresa de administracin de propiedades. Solicitamos amablemente que se elimine su resea, ya que no se aplica a nuestra empresa. Gracias.Review fromShawn T
Date: 07/03/2023
1 starI have paid tricon over 4k with promises to move in on July 3rd ***************************************************************************************************************** contact with ?************************************* Assistant Portfolio Manager poor communication delayed emails lack of follow up with the customers is my biggest issue trying to move now I have been calling all morning now sitting on hold as I type this a been a horrible experience and its been very stressfulTricon Residential
Date: 07/07/2023
Hi *****,
thank you for bringing your concerns to our attention.
We apologize for the delay in communication, our offices were closed on the 4th of July in observance of the holiday.
Our records indicate that you have taken procession of your home as of 7/6/23.
Please do not hesitate to contact our team directly should you have any additional questions or concerns. Thank you.Review fromAmaury V
Date: 07/02/2023
1 starI moved two years ago and in these last months we have not had air conditioning the service is terrible, they also send you a company that does not answer I have my newborn granddaughter and they have been without air conditioning for more than five days a person wrote me that they would send someone and still We are waiting for you I lost a day of work I had to buy a laptop because no one has helped usTricon Residential
Date: 07/12/2023
Hi ******,
Thank you for bringing your maintenance concerns to our attention. Unfortunately,our vendor was not able to address the work order earlier than 07/11/2023. Our team provided you with the option to relocate to a hotel or stay with friends or family and we were advised that you chose to stay with family. A maintenance concession in the amount of $576.77 was applied to your ledger.
We appreciate you providing us with the opportunity to address your concerns and remain available should you have any further questions or concerns. Thank you.Review fromChristofer P
Date: 06/30/2023
1 starThey never answer the phone. Literally never answer the phone its been 3 years and Ive never been able to get through.Tricon Residential
Date: 07/07/2023
Hi **********,
were sorry to hear youve experienced issues contacting our offices.
Please email us at ******************************* with your property address and concern and we will ensure that you are contacted directly as soon as possible. Thank you.Review fromAdam L.
Date: 06/24/2023
1 starMoved into a house with Tricon at the beginning of the year and I cannot wait until my lease is up. Since moving in I have had to input 22 maintenance requests some of which have been open for 2 months. The promise and moto they boast about in regards to a maintenance free lifestyle and easy home living experience is far from true. Before you move into a Tricon house do yourself a favor and look at another other property management company or even an apartment or town house. I really wish I did not have to wait until my lease is up but they will make me pay 2 months rent to get out of my lease despite the awful management practices they have and their negligence to the safety and well being of their tenants.Tricon Residential
Date: 07/03/2023
Hi ****,
thank you for bringing your concerns to our attention.
Our team has reviewed your work order history and have verified that all maintenance requests received during your residency have been addressed apart from a work order we received on 6/26/23 regarding a leak above a fan/light fixture. A vendor has been dispatched and our team will be following up directly to ensure that the work order is addressed as quickly as possible.
Please do not hesitate to contact our team directly if there is anything further we can do to improve your experience. Thank you.Adam L.
Date: 07/03/2023
I am not sure which list you are looking at but I have had an issue with my ac not working properly for almost 3 months. Please do not post a reply that is false.Review fromCJ R
Date: 06/21/2023
1 starThey raised the rent of a house we wanted by $130 a month immediately after we toured it and refused to go back down. What a scam.Tricon Residential
Date: 07/07/2023
Hi **,
thank you for taking the time to provide us with your honest review.
As listed on our website, the pricing displayed reflects the lowest option for a given lease term and is deemed reliable but not guaranteed. Actual pricing will vary based on the options selected and we may revise the pricing we offer without prior notice. We apologize for any inconvenience this may have caused.
Tricon Residential offers a wide range of homes, we would be more than happy to assist you in locating another home within your desired price range. Please contact our leasing department at ************** or visit our website ***********************************.
We look forward to speaking to you. Thank you.
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