Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

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  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

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  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

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  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

Review Details

• Review fromBrandi H

  Date: 06/05/2023

  1 star

  Brandi H

  Date: 06/05/2023

  Transferring homes was a nightmare. The First **** I was working with stop responding . The Second **** ************** was able to move me into a new home. Now fast forward I havent received my move out statement or deposit which was done on May 3 nobody is replying or nobody has an answer for where my money is . All I was told there was a delay how is there a delay when everything was done. Also my new home is being charged a smart home fee and its not a smart home . I was told it would be removed and it still stating I owe
  

  Tricon Residential

  Date: 07/07/2023

  Hi ******,
  thank you for taking the time to bring your concerns to our attention.
  We apologize that we failed to meet your expectations and our own, which includes providing seamless customer service.
  Our records indicate that our team contacted you directly regarding your security deposit refund and have reversed the charges on your ledger for the smart home.
  We appreciate you providing us with an opportunity to turn your experience around and look forward to continuing to serve you in excellence. Thank you.

• Review fromCharles S

  Date: 06/04/2023

  1 star

  Charles S

  Date: 06/04/2023

  I am a current resident and cannot even get a response for an emergency maintenance request. We spoke to a live representative on Friday 02 June 23 and were told we would receive a call back within 24 hours. It is now going on 48 hours. They do not have a phone number you can call on weekends. I do not recommend anything about this company.
  

  Tricon Residential

  Date: 07/07/2023

  Hi *******, 
  we are sorry to hear of your disappointment with Tricon Residential. Our team has been in touch with you to address your concerns and remains available to assist you. Should you have any additional questions, please do not hesitate to contact our maintenance department directly. Thank you. 
  
  
  

• Review fromCourtney B

  Date: 05/30/2023

  1 star

  Courtney B

  Date: 05/30/2023

  They sent me my lease renewal and the rent was going to increase $125 which is crazy it already went up $125 the 1st year so I decided that I will just buy my own house since I can pay the same amount for my mortgage as I pay in rent now. Well I went to give my notice and apparently you must give a 60 day notice to vacate although they only give you the lease renewal 45 days before the lease expires. How do I know 60 days in advanced if I want to renew my lease if you only send out the renewal offer 45 days in advanced?
  

  Tricon Residential

  Date: 07/07/2023

  Hi ********,
  thank you for bringing your concerns to our attention.
  Tricon Residential works very hard to keep rental rates fair and comparable to the market. If your rent increases, it is because comparative rental rates of similar homes in your area have also increased in value.
  Renewal options are provided to our residents more than 60 days in advance.
  In addition to providing information on vacating at the time of renewal, you are provided with a copy of your lease agreement at the start of your lease.This contains the information on vacating the home and clarifies that it is residents responsible to notify our team if they wish to vacate the home 60 days prior to the lease expiration date.
  Please do not hesitate to contact our team directly if you would like to discuss the matter further. Thank you.

• Review fromLeigh M

  Date: 05/25/2023

  1 star

  Leigh M

  Date: 05/25/2023

  14mo Renter. First, I was never advised I have gas in my home other then the gas logs/pilot light off. The mo of April rec. a charge on my rent inv. of $181.00 for gas! I pd this & have spent literally hours on the phone trying to reach to discuss. Fast forward to May, my rent did not auto ********* rec. an eviction notice? Cont. to attempt to reach them (I have been late one other time & again! It was their system that randomly dropped my auto draft). That was taken care of quickly and easily! Side note, late fee will be 15% of your rent & you cannot pay online late! To rec. an Eviction notice on the 6th of the mo? Insanely horrible customer service! If I were perpetually late? 30 days late? Maybe! But that is just absolutely rude! To top it off? I finally get in touch with someone ******, this was one of the most rude human beings I have ever spoken to! She spoke over me, talked to me like I was a criminal, admitted after she told me I was absolutely told my home had gas on my welcome letter that she looked my letter up and couldnt tell me why I was not notified. Had i been notified I would have had an acct in my name. If ****** worked for me? I can assure you her behavior would not be accepted. Listen to her recording, please! After all of her rude behavior, talking over me and telling me basically To Bad! If you use our auto draft it is still your responsibility to make sure it drafts? Really? I use this because I travel constantly and want to avoid this happening! Waiting on hold 40+ minutes? Unacceptable! If that is not bad enough? I had to get a money order and express mail my check to the tune of ***** after paying their 15% late fee! Which is also insane! Tricon drafts my checking act! I am extremely unhappy. I also rec renewal notice in my junk mail, however, unable to view per ****** because I was in the process of being evicted! ****** also refused to tx me to her supv. Told me she would call me. She did not.
  

  Tricon Residential

  Date: 07/07/2023

  Hi *****,
  we are sorry to hear of your disappointment with Tricon Residential. Our team has been in touch with you to address your concerns and remains available to assist you. Should you have any additional questions, please do not hesitate to contact our team directly. Thank you. 
  
  
  

• Review fromJudith H

  Date: 05/21/2023

  1 star

  Judith H

  Date: 05/21/2023

  We need answers!! This company took our money and we never received our contract and no answer at all. ! Please contact us asap
  

  Tricon Residential

  Date: 05/23/2023

  Hi ******,thank you for brining your concerns to our attention. Our records indicate that an application and fees were not submitted. Please email proof of payment to ******************************* so that we may further assist you with this matter. Thank you.

• Review fromTiffany M

  Date: 05/19/2023

  5 stars

  Tiffany M

  Date: 05/19/2023

  So I started my journey with Tricon May 5, 2023 with a coming soon home. We applied for the home based on the pictures and were approved. I started working with *********************, at first communication was a little shakey but once the GA ****** provided her with my move in date everything went smoothly from there. I also worked with ***********************. ****** is amazing. Always answered all calls and text even on her off days. Our move in scheduler, *************************, she was very sweet also. ****, the maintenance guy, very polite and helpful. As of today May 19, so far so good. Just hoping it can stay like this. Thanks Guys. Oh and PS the pictures did little justice for the house. Way better in person.
  

  Tricon Residential

  Date: 05/23/2023

  Hi *******!Thank you for taking the time to share your positive experience with our team!
  

  Tricon Residential

  Date: 05/23/2023

  Hi *******!Thank you for taking the time to share your positive experience with our team!

• Review fromCurtis L

  Date: 05/19/2023

  5 stars

  Curtis L

  Date: 05/19/2023

  Worked with Tricon as a resident for almost 3 years no problems with maintenance getting done in a timely manner. No issues with finding ways to get rent paid with multiple ways to do so. When I had to terminate my lease early because of my mother's death I had great help from them eventually and they worked with me. Sometimes it's just kindness patience and who you talk to. The people who answer the phone are people too mistakes and misunderstandings happen. Thank you again *****
  

  Tricon Residential

  Date: 05/23/2023

  Hi ******,thank you for sharing your positive experience with our team. We thank you for your residency and wish you the best in all future endeavors.

• Review fromJoy L

  Date: 05/13/2023

  1 star

  Joy L

  Date: 05/13/2023

  It has been 3 months of me trying to get my security deposit back. I moved out in January 2023 and have been blown off since. I never get a return call. “They’ll call you today” is the answer I get every time. They’re quick to take your money but the legal 30 day return of your deposit and magically the company doesn’t exist. Terrible. People depend on this money. Especially when the house is left with zero damage. In good condition. I will be seeking legal advice as my next step. This company needs to be held liable.
  

  Tricon Residential

  Date: 07/07/2023

  *********,
  were sorry to hear of the issues you experienced with your security deposit refund.
  Our records indicate that our team contacted you directly and provided you with the tracking information for your refund shortly after your review was received.
  Should you have any additional questions, please do not hesitate to contact us directly. Thank you.

• Review fromJoe F

  Date: 05/02/2023

  1 star

  Joe F

  Date: 05/02/2023

  Do not sell to this company if you are trying to sell your house. Take a real person's offer. This company uses shady tactics to pressure people into taking their cash offers. They swoop in and offer one amount then dramatically decrease it the day due diligence period is to end then say take it or leave it and as im sure many are in a bind at that point they get away with it. A quick close seems great but don't be swindled by the scheme they pull. A company that can show a **** of America letter showing they have over 39 million dollars in their account to prove they can offer you cash shouldn't be offering you 50k under your market value so they can protect their bottom line. They set the price of the rental market by buying up all the available homes in an area. Don't be fooled and feel you HAVE to take their offer! Sell to real people!
  

  Tricon Residential

  Date: 05/03/2023

  We regret to hear your experience was disappointing, ************. Our team his available if you wish to address your concerns offline and can be reached out ************. Should you have any additional questions, please do not hesitate to contact ******** Services directly.

• Review fromAlexandria B

  Date: 05/02/2023

  1 star

  Alexandria B

  Date: 05/02/2023

  I am genuinely overwhelmed with this company. When I initially moved in there were multiple active gas leaks later to find out that there were more months after. Not to mention, when I moved in a NC ******* Gas Technician came to the home stating that an order for a gas leak had been placed by me. I hadnt placed an order and had only been in the home for only a few days. Fast forward to almost three weeks ago, my home flooded due to an issue with the plumbing. Not only has dealing with their automated system for an emergency maintenance been difficult but, also dealing with the people who should assist has been overwhelming. They finally sent someone out two days later to put dehumidifiers in the home. They didnt even attempt to remove any water. The following day someone came to put a pressure valve in the way. That fixed the issue with the knocking in the wall from and I guess with the flooding. I later called multiple times in regard to the wet carpet and the mildewing in the wall. Out of those calls I was hung up on, promised another call back, or given some excuse. Someone finally came May 1, 2023 to remove the damaged carpet, base boards, and mildewed wall. As of now, there are no floors and theres a hole in the wall from my room through the laundry room. I still havent received a call regarding new carpet. Me and my child are starting to have breathing issues as we both have asthma and no one wont be back out for another few days for the drywall. My issue now lies where I received an email **************************************** my the arrears and they are demanding a payment or I will be removed from the premises however, I have a bank statement showing that my payment for ***** was submitted and I still have a few days left to submit my payment legally without any fees. I genuinely do not want anything from them. I didnt ask for financial compensation or to be moved. I just wanted a home that was livable for me and my baby. Its really unfair.
  

  Tricon Residential

  Date: 05/23/2023

  We would like to thank ****************** for taking the time to bring her concerns to our attention First and foremost, we would like to extend our sincerest apologies for the inconveniences ****************** has experienced.We strive to provide a seamless experience for our residents and are disappointed to hear we failed to meet not only her expectations but also our own.Our team has verified that they contacted ****************** directly on 5/15/23 in order to verify that her maintenance concerns were all addressed to her satisfaction and to confirm her appointment for flooring replacement on 5/16/23.We will be adding a concession of months rent due to the inconveniences ****************** experienced during the repairs.Additionally, our Assistant Portfolio Manager will be contacting ****************** directly to discuss her options regarding transferring to another home.We appreciate ****************** providing ** with the opportunity to rectify the situation and as always remain available should she have any further questions or concerns. Thank you.