Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

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  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

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  Tricon American Homes

  80 Iron Point Cir Ste 150 Folsom, CA 95630-8593

Review Details

• Review fromAtha S

  Date: 04/22/2025

  1 star

  Atha S

  Date: 04/22/2025

  Do NOT rent from them. My son and his friends did. They moved out in March when lease was up. They are still trying to charge them for April even tho they completed move out forms and process. Cannot get anyone to assist. They do not respond to emails or call back. ****************! ****!
  

  Tricon Residential

  Date: 04/23/2025

  We would like to thank Mr. ******* for bringing this to our attention.
  While were unable to share account details with anyone not listed on the lease, we can confirm that our team has already spoken with the tenant and is actively assisting him with his dispute. We will remain in direct contact with him as we work toward a resolution and appreciate your understanding.

• Review fromErik S

  Date: 04/21/2025

  1 star

  Erik S

  Date: 04/21/2025

  2nd review I have to leave this company .. if I wouldve known theyd be garbage I wouldve looked for my way out of this lease . I had such a great experience with PATHLIGHT FAST RESPONSE I could email directly off the app .. now I cant get ahold of anyone I get the run around and that I need to talk to someone else in a different department.. dont even risk STAY AWAY DONT IGNIRE THE 1 star Reviews. Still waiting on answers for my yard to get grass .. house looks terrible.
  

  Tricon Residential

  Date: 04/23/2025

  Thank you, Mr. ******** for bringing your concerns to our attention.
  We sincerely apologize for the delays and the frustration youve experienced in trying to get updates regarding the yard and your transfer request. We understand how disappointing this has been, especially after previously having a more responsive experience, and we regret that our communication fell short of expectations.
  Since receiving your feedback, weve followed up with the *** to help expedite approval for the landscaping and have reached out to you regarding your transfer application. Were glad to hear that you are now satisfied with the resolution and truly appreciate your patience throughout the process.
  We value your feedback and remain committed to improving our service and response times moving forward.

• Review fromShatorri P

  Date: 04/21/2025

  1 star

  Shatorri P

  Date: 04/21/2025

  I rented a home through Pathlight Homes in Jan 2022. In Feb 2025, Tricon purchased the portfolio. My lease expired early Feb, and I renewed in Jan after learning about the acquisition. On Jan 31, I gave my 60-day notice to vacate by March 31, 2025.I accepted the Early Termination penalties, but the move-out charges were unreasonable. Ive worked in property management for 11 years, so I know whats fair and what to expect. After move-out, I waited 2 weeks (and had to follow up) before receiving my move-out statement, which was dated 4/5 but sent on 4/14. I immediately disputed the charges by email on 4/14 and 4/16. As of 4/21, I still havent received a response.Some of the charges I dispute:Utility Transfer: During the Pathlight-to-Tricon transition, Pathlight still held the utility account. I should not have been charged.Carpet Padding Removal: The upstairs was the only carpeted area.Not sure why padding removal is needed. Painting Fees: I patched and painted all holes before leaving, yet was charged for painting.Blinds: Only one blind was cracked, but I was charged $255. Ive asked how many blinds were replaced and got no answer.Tub Replacement: I was charged for a tub replacement, but the tubs were in the same condition as when I moved in. One tub had a crack prior to my tenancy, visibly patched before move-in.I also requested damage photos, but none were provided. As a property professional, I know how this process should work this was extremely disappointing and unprofessional.
  

  Tricon Residential

  Date: 05/01/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention.
  We sincerely apologize for the delays and lack of communication she experienced during the move-out process. We understand how frustrating it must have been to receive charges she believed were inaccurateespecially given her professional background in property management.
  Ms. Phillipss concerns primarily involved utility transfer fees, carpet and paint charges, blind replacements, and a disputed tub replacement. Upon further review, we identified several issues that contributed to the confusion, including internal delays and inconsistent documentation related to homes recently acquired from *********. Weve since determined that the utility fees were applied in error, and the bathtub charge was inappropriate. Additionally, due to the lack of documentation on carpet condition and maintenance history, weve made further adjustments to the charges.
  Were pleased to confirm that Ms. ******** is now working with our Account Support team to settle the adjusted balance, and we appreciate her patience throughout this process. Her feedback has also been shared internally to help prevent similar issues for future residents.
  We value the opportunity to make this right and thank Ms. ******** again for her professionalism and understanding.

• Review fromMichael F

  Date: 04/19/2025

  5 stars

  Michael F

  Date: 04/19/2025

  ***** was amazing! Called me right back and was able to assist with my needs right away. Would highly recommend. Thanks again, ***, for being high level with your service.
  

  Tricon Residential

  Date: 04/22/2025

  Thank you, Mr. ******** for your kind words! We're glad *** was able to assist you promptly and provide great service. We'll be sure to share your feedback with her!
  
  
  

• Review fromEric F

  Date: 04/18/2025

  5 stars

  Eric F

  Date: 04/18/2025

  I wanted to take a moment to leave very positive review for my experience working with ****** ****, a retention specialists. Our original lease was carried over from ******************** and we had several questions regarding our lease renewal. ****** was extremely professional and helpful outlining our specific case regarding our lease renewal carry-over and even sent us a new copy of our lease for reference. I fully understand there are some bugs still being worked out on the apps/websites for support. However, ******** support was excellent and more than made up for an shortfalls that is presented through rhe App/website. Well done ******!!
  

  Tricon Residential

  Date: 04/22/2025

  Thank you for taking the time to share your experience, Mr. *************** so glad to hear that ****** was able to provide such helpful and professional support during your lease renewal process. Well be sure to pass along your kind words to her and our team.
  Thank you again for your feedback!
  

• Review fromErika J

  Date: 04/18/2025

  1 star

  Erika J

  Date: 04/18/2025

  ABSOLUTELY TERRIBLE. RUN! We were facing eviction and went to court. When we left we agreed on the two forms of payment Tricon would receive and when they would arrive. About a month & a half later both of our checks were returned. We were told to hold onto them while they determined what was going on. All the while our portal was locked, so we could not make any payments, couldn't even see the ledger. We have called at least 2-4x a week and every time we are told they will call us back, but it NEVER happens. We reached back out to the attorney and he was confused as to why this was even an issue because we followed thru with our part per our court agreement. Now we have resent those payments and asked to make partial payments to catch our ledger up because in between all of this occurring our lease was scheduled to end at the end of March. Our portal is still locked, we are still waiting for a call back and every few days we receive some kind of notification stating that we are goin to be evicted. This company has poor communication. Going forward we have obtained legal counsel because this is very unprofessional and has affected our entire family. We still are unable to make a payment and do not feel comfortable sending thousands of dollars thru the mail After dragging us through the back and forth the least you can do is let us chop down at the balance. We had to spend countless money on applications and a storage because we were planning to move. But to admit to negligence on your behalf then tell us but we will evict if you if you don't clear the balance immediately is unprofessional and just bad business! If you have the option to rent anywhere else, choose there. Save yourself the stress and lack of professionalism.
  

  Tricon Residential

  Date: 04/22/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention and sincerely apologize for the confusion and frustration this situation has caused.
  It was determined that Ms. ***** submitted a partial payment based on a court stipulation that Tricon was not initially aware of. As a result, the payment was mistakenly returned, which understandably led to additional stress, especially with restricted portal access and continued uncertainty around her account status.
  We have since corrected the issue, accepted the payment, and worked with Ms. ***** to outline a clear path forward. A payment arrangement has been discussed and confirmed, and we are committed to maintaining open communication to support resolution. The agreed-upon terms have also been shared with Ms. ***** via email for transparency.
  We regret the inconvenience and disruption this has caused and truly appreciate Ms. ****** patience and cooperation throughout the process.

• Review fromHeather G

  Date: 04/16/2025

  1 star

  Heather G

  Date: 04/16/2025

  We are new renters with *************************** have been waiting to hear back from our Resident Support Manager, ********, for 2 weeks now. She told us she would look into our issues with setting up our utilities since we were unable to set some of them up ourselves. She even admitted there's been some unknowns around the utilities in our area and that she would look into them and get back to us.We had been trying to get in touch with her the week prior to our move in date. She called us two days before the initial wall thru & said she would look into these things for us and even wrote an email confirming this. Then we emailed her again 7 days after that exchange asking for an update & asking about the gardeners who showed up and if they were included in the contract or not. No response. Plus the gardeners just came into our backyard unannounced and we have a dog that could've escaped our yard if we wouldn't have been at home at the time.Then 14 days after the initial exchange we had a random guy named ***** with ********************* come to our house unannounced, with no visible verification of who he was, & taking photos of the property saying that we need to check with Tricon on the contract to confirm if they will still be servicing the property or not. This left us with so many questions, so we called ******** directly, & of course, no answer, so we left a voicemail. Then we reached out to the guy who did our initial walk thru to ask for his assistance in contacting ********. He said he would try his best to pass a notice on to her. Now next ********* still haven't received a single *********** first time customers of **********************, we are very frustrated and concerned by this lack of communication about important issues. We have no idea if our water could possibly be turnd off at any time because we don't know what's going on with switching over the utilities to us or if Tricon is paying for them & going to charge us for it through the app.
  

  Tricon Residential

  Date: 04/23/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention, and we sincerely apologize for the delays and lack of communication she experienced during her move-in process.
  We understand how frustrating it must have been not to receive timely updatesespecially regarding important matters like utility setup and the unexpected vendor visit. We truly regret the inconvenience and confusion this caused, particularly as a new resident.
  Were pleased to confirm that all questions regarding utility responsibilities have now been addressed, and clear processes are in place moving forward. Our leadership team has also been made aware of the vendor miscommunication, and steps are being taken to ensure all service providers are properly informed when a home becomes occupied to prevent similar issues in the future.
  Thank you again, Ms. ******** for your patience and for giving us the opportunity to make things right. If you need further assistance, were here to help.

• Review fromDavid T

  Date: 04/14/2025

  1 star

  David T

  Date: 04/14/2025

  Wont accept *** pet certification that meets legal requirements.Requiring additional documentation from doctor that exceeds what is required by law.Wont allow additional time during application process to obtain documentation that they are requesting but not required by law.Wont deny my application but insist I withdraw my application since they wont wait for me to get the documentation that isnt required by law.Definitely a case for a discrimination lawsuit!
  

  Tricon Residential

  Date: 04/16/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention.
  
  We sincerely apologize for any frustration this matter may have caused and appreciate the opportunity to clarify our process. To proceed with an emotional support animal accommodation request, the supporting documentation must state that Mr. ******** is under the care of a licensed professional and that there is an ongoing therapeutic relationship. This requirement aligns with Fair Housing guidelines and is intended to help ensure the validity of accommodation requests while maintaining the integrity of the review process.
  
  We would also like to confirm that Mr. ******** has been fully refunded for both the application and holding fees associated with his initial application.
  
  Should Mr. ******** wish to move forward, he will need to reapply. Upon receiving a new application, we welcome updated documentation from his licensed provider that includes the required verbiage. Once submitted, our team will promptly review the materials and proceed with evaluating the request.
  
  We appreciate Mr. ********* understanding and the opportunity to address his concerns.

• Review fromBrian K

  Date: 04/09/2025

  1 star

  Brian K

  Date: 04/09/2025

  So we were late with rent, and we gwt served papers 4 days later. The lady snuck up and taped to door and ran. What a nasty experience. If I hadn't been walking by the door I would not have heard her knock. Can't wait to get out this lease. They are no better than pathlight. Stay away. Paying 3200 for outdated house.
  

  Tricon Residential

  Date: 04/11/2025

  We would like to thank Mr. ***** for sharing his experience with us.
  We understand how upsetting it can be to receive a demand notice and regret the negative impression this process left. Our records indicate that rent was not received by the 5th, and a formal demand was issued on April 8th in accordance with our standard timeline. Payment was made on April 9th.
  Mr. ***** reached out to our account support team on April 10th, stating he had spoken with our retention department about waiving the late fee. While there were no memos in our system prior to April 10th confirming this conversation or a request for the fee to be waived, we reviewed the situation and applied a one-time courtesy concession in the amount of $209.30 to cover the late fee.
  We appreciate Mr. ***** taking the time to share his concerns, and we remain committed to providing respectful and responsive service to all residents. Should there be any additional questions or issues, we are here to help.

• Review fromAlicia R

  Date: 04/08/2025

  1 star

  Alicia R

  Date: 04/08/2025

  Do not waste your time and money on this corporate rental home company. You would think that being a corporate entity they would be a professional company worthy of business. However, they have horrible and rude customer service and will try to get out of maintenance issues and repairs. For example, if you try to contact anyone by phone or email, they will either ignore, hang up, or keep passing the phone to someone else. They charge a required smart home fee whether you use it or not. The smart home only controls the thermostat and lock doors. I have tried to connect it several times since I have been charged for a service I do not use and it does not connect. Not worthy of the MANDATORY charge. Since renting a home with higher rates you would expect stellar service and beautiful homes remodeled or renovated and updated you will be disappointed. check the ledger carefully because I was paying double rental insurance for a while, I had provided proof of insurance and they still added their insurance. They have truly put the *** in TRICON because they are con artist. Save yourself the misery, and do not do business with them. Keep a copy of your original lease and document all communication with them, because you will need it. My lease was altered, luckily I have the original. I was trying to resolve my complaints with TriCON directly but they ignored certified mail and emails, the only way to get their attention was to write a review. When I started to question the charges on my ledger, my Tricon login account was not working or disabled resulting in late fees and other issues. BEWARE of this company I wish I had read the reviews before doing business with them.
  

  Tricon Residential

  Date: 04/14/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention.
  We understand how frustrating and disappointing it can be to experience delays in communication and issues with billing or service expectations. Ms. ***** has reached out to discuss her outstanding balance with our Collections team and expressed concerns regarding the Smart Home system, communication delays, and the handling of her account.
  
  In response, we are actively reviewing the details of her account and have sent a follow-up email outlining our recent conversation and the agreed-upon course of action. Per Ms. ***** request, we will continue all future correspondence in writing to ensure clarity and avoid any miscommunication.
  
  We appreciate Ms. ***** feedback and the opportunity to address her concerns. Should she have any additional questions or need further support, we remain available to assist.