Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

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  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

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  Tricon Residential

  Columbus, OH 43219-6093

Review Details

• Review fromAndrew M

  Date: 05/06/2025

  1 star

  Andrew M

  Date: 05/06/2025

  This company is rude. Hard to get a hold of when you do get a hold of them After waiting an hour or longer on the phone.. They never have a solution. You have to contact them numerous times to get anything resolved. The only way you can get them to do something is if you call to remind them any maintenance whatsoever. You better have patience with Tricon because they move it their own pace and dont care anything about the renters. I had an electrical issue. I called to get an appointment telling them that this could be a fire hazard because there was issues with the grounds on the outlets. There was no urgency for them.The houses that are being rented do not meet builder codes. Its not Tricons error when you have to threaten them to get that youre gonna go to the city Builders inspection. Maybe they will expedite maintenance issues that are dangerous. That is still to be determined. Tricon is a horrible leasing company.
  

  Tricon Residential

  Date: 05/10/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention.
  Were truly sorry for the frustration he has experienced. We understand how concerning it can be to deal with unresolved maintenanceespecially when safety may be involvedand we regret any delays or communication issues that made the situation more stressful.
  
  While the electrical work order was completed within six days, we recognize that timely updates and clear follow-through are just as important. We also understand that Mr. ******* is still waiting on approval for a handrail installation in the shower, and weve reached out to the *** to help move that process along more quickly.
  
  We appreciate Mr. ******** patience and want to assure him that we are committed to providing a safer, more responsive experience moving forward.

• Review fromMary N

  Date: 05/06/2025

  1 star

  Mary N

  Date: 05/06/2025

  This is my first maintenance request since Tricon took over my lease from *********. I put in a request on the app on 4/26/2025 that my refrigerator was not cooling, now its not working at all. I followed up with a message on the portal on 4/28/2025. Then I followed up with a call on 4/29/2025, when I finally got to talk to an agent. The agent stated that he would contact the local office to assign a vendor and to call them back if I dont hear anything back within ***** hours. The total time on the phone was more than an hour. Called them again on 5/1/2025 to follow up on the vendor, Agent stated that he will contact the local office to get a vendor assigned, same response different day. Finally, I got an email confirming vendor has been assigned and will be coming on 5/5/2025.The vendor showed up and did a wonderful job on 5/6/2025. He confirmed the refrigerator needs to be replaced. The vendor did his job and reported findings on the app. I saw the vendors remarks on the app stating, attempted contact, called, messaged, DM, VM. Compressor not working, appliance needs to be replaced. The vendor himself could not get Tricon, just like us, the residence.Its been 10 days without refrigeration, called again today 5/6/2025. Once again, hold for 26 minutes before the agent answers the call. The total time on the telephone is 50 minutes, to find out that I will have to wait up to 5 more days for the vendor to contact me when they will be delivering a replacement refrigerator.Overall, bad experience trying to get a hold of agents on the telephone, app shows no progress on your request ticket, website portal is under maintenance now for several days and no other way to contact Tricon, only option is to call.Seems like Tricon has way too many residences they can handle or need to work on improving their service. Homes in their inventory are overpriced for the service they provide.
  

  Tricon Residential

  Date: 05/13/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention.
  We sincerely apologize for the significant delay in addressing the refrigerator issue and the inconvenience this has caused. After the technicians visit and clear recommendation for replacement, the next steps should have been immediate. Unfortunately, due to an internal oversight during a high volume of appliance requests, the message was missed, and we regret that this led to an extended period without a functioning refrigerator.
  
  A new appliance has now been ordered, and we are working to coordinate the earliest possible delivery and installation. We understand how essential refrigeration is for daily living and acknowledge that this delay was unacceptable. We appreciate Ms. ******* patience and understanding during this time, and were committed to ensuring better communication and responsiveness moving forward.

• Review fromBradley K

  Date: 05/06/2025

  2 stars

  Bradley K

  Date: 05/06/2025

  This company recently took over THE NEIGHBORHOOD. I now have to call Everytime I need to make a small change due to either lack of experience absorbing smaller companies like sharks or lack of intellectual energy towards end users in an app. I have lived here for 3 years before you came, no I am not a new resident. Just give me an easy way to pay you and stop raising rent, this place isn't getting any nicer nor is the property value increasing.
  

  Tricon Residential

  Date: 05/09/2025

  We would like to thank Mr. ***** for bringing his concerns to our attention.
  We understand his frustration regarding the recent rent increase and the challenges experienced with our app. Our team spoke with Mr. ***** to explain the factors contributing to the increase and was also able to assist him in resolving the payment issue. We value his feedback and will continue working to improve the resident experience wherever possible.

• Review fromDiondra W

  Date: 05/05/2025

  1 star

  Diondra W

  Date: 05/05/2025

  Was with ********* and then transferred to Tricon, I was told if I transferred utilities into my name I would get a month free rent through the second chance program. So I did thinking they would wipe April out because I hadnt paid yet. Its now been 3wks since I sent in the utilities verification form, and all they keep saying is I have to wait for them to verify it doesnt take that long. Im tired of calling trying to get an update and now Im into may and I owe 2 months. Theyve locked me out my online account on April 16th. And they just keep telling me once the verification comes back my eviction will be dismissed. I just feel like they are trying to push me out instead of trying to work with me.
  

  Tricon Residential

  Date: 05/23/2025

  We would like to thank Ms. ********* for bringing her concerns to our attention.
  The eviction filing took place on April 16, prior to her expressed interest in the Second Chance Program, which was offered on April 21. At that time, she was informed that submitting and verifying her utility confirmation would allow us to dismiss the filing. Although our team followed up twice, the documentation was not initially received, and the process remained incomplete.
  
  On May 22, we received the completed utility verification form and submitted it for processing. We reviewed the program details with Ms. ********** including the adjustments that will be made to her ledger upon approval. As a courtesy, we will also be waiving the associated legal fees.
  
  We look forward to completing the final steps and helping Ms. ********* move forward with a clean slate.

• Review fromRandi L

  Date: 05/04/2025

  1 star

  Randi L

  Date: 05/04/2025

  I recently vacated a Tricon propert, and have been waiting patiently for the return of my deposit. Deposits are not returned in a timely fashionFlorida Statute states that the Landlord must return deposits within 15 days of move out if no monies be kept for repairs. I did receive a letter stating full refund was coming, but now, almost 3 weeks later, no check has been issued! When you call to find out, you are on hold forever (my total call was well over an hour and a half we are experiencing high volumes then, once someone does answer you find yourself having to wait in the queue again for the right department ) only to be told that she had to email someone else to find out where my money is and would get back to me once that happened! Deposits on rentals are costly, and when you are having to pay 1st, last and security on a new place but have to wait and wait for a deposit back on the old place, its really stressful. They take your money real quick, but BEWARE, not so swift on the return of what is yours, regardless of the law!
  

  Tricon Residential

  Date: 05/07/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention.
  Ms. ***** vacated the property on April 14, and her Deposit Accounting (DA) was submitted to our General Accounts Payable team on April 21. As outlined in Florida statute, a full refund of the security deposit must be issued within 15 days of move-out when no charges are being withheld.
  
  Our **************** Manager has remained in communication with Ms. ***** to provide updates and ensure her concerns are addressed. We are continuing to work with our internal teams to ensure the refund is processed as quickly and compliantly as possible.
  
  We sincerely apologize for the delay and appreciate Ms. ******* patience during this process.

  Randi L

  Date: 05/10/2025

  In response to Tricon Residential's comments regarding my complaint. I have finally received my deposit back, and, I must add, not without a great deal of angst and stress. Only after lodging my complaint with the Better Business Bureau, did I get any action from this company. Any other calls I had made were left unanswered we will try to escalate with NO further communication from them. Only because I happened to have the phone number to reach their ************ was I able to get any kind of action on their part. I originally contacted their ************ on April 14 following the move out walk through. I was told at that time it could be30- 45 days before I received my deposit back. Only after doing some leg work, did I find out what the Florida statues outline for the return of these monies. I called almost daily, waiting in the queue for almost an hour we are experiencing high volumes and appreciate your patience only to be transferred to another department and then waiting again. One of their representatives told me it was my prerogative to seek legal advice to get my money back. No further communication came following that encounter although I was told they would have to email the appropriate party. Only after their Tampa associate ***** R did this process move forward. Again, with much angst. First I was told it went Fed Ex, when I tried to track the number received a message anonymous number. When I again called, apologies were offered that no, it in fact, had gone ***** Then again, I waited, only to see a message it was not yet received by **** although a pre shipping label had been generated on May 6. So again, on the phone and at that point I was told, another employee got involved, and only then, after I requested it be sent next day delivery, did I receive my refund. I am appreciative for all of the efforts received from ***** R in their ************, I know she did the best she could, but the process was painstakingl! I hold true to my original complaint, this corporation has not followed the guidelines that are stipulated by Florida law, and have caused this senior citizen a great deal of unnecessary stress.

• Review fromJennifer M

  Date: 05/02/2025

  1 star

  Jennifer M

  Date: 05/02/2025

  Im not even a month into my lease and have had the worst experience imaginable. Between my dryer being broken by one of their employees and leaving my family high and dry for two weeks, to extreme plumbing issues and having to share one bathroom. Its a nightmare to get anybody to help me. It shouldnt take multiple days and points of contact to get issues rectified. I do not recommend this company to anybody.
  

  Tricon Residential

  Date: 05/13/2025

  We would like to thank Ms. **** for bringing her concerns to our attention.
  We sincerely apologize for the challenges she has faced during the start of her residency. We understand how frustrating and disruptive it is to deal with unresolved maintenance issues, particularly when they impact daily routines. The washer and dryer issue was resolved on April 21, and a credit was issued for the time it was non-operational. Regarding the plumbing concerns, FieldPro made two visits to the home, and Josko Plumbing returned to complete the necessary work on May 5.
  If Ms. **** has any additional concerns or requires further assistance, we encourage her to reach out so we can ensure her needs are addressed promptly.

• Review fromOrenthal T

  Date: 04/30/2025

  1 star

  Orenthal T

  Date: 04/30/2025

  Work orders for major issues left open for over 30 days now. We were transferred to Tricon from *********. We have reported septic issues and roof repair that has been waiting vendor approval since early march! Both are manor issues! We cant get any response from Tricon and the vendors say all they are waiting on is approval of the bids. This is insane for a management company. They only collect rent, no customer service, no response from the company! I have kept pictures of the chat conversations as well as records of the phone calls and the maintenance issues. The fallen gutters are just laying around the yard. This cant be safe with *********** season.
  

  Tricon Residential

  Date: 05/15/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention.
  We understand how frustrating it must have been to experience delays with the unresolved roof and septic issues, particularly during storm season. While the work orders were delayed due to pending vendor approvals, were pleased to confirm that all necessary repairs have now been completed.
  
  We acknowledge that communication throughout this process should have been more timely and transparent. Steps are being taken to improve coordination and follow-up moving forward.
  
  We appreciate Ms. ******* patience and the opportunity to resolve these concerns. We remain available should she have any further questions or concerns.

• Review fromMatthew B

  Date: 04/30/2025

  1 star

  Matthew B

  Date: 04/30/2025

  NEVER RENT FROM THEM. They will scam you out of thousands of dollars. I've been dealing with them as they took over property from *********. My home has an active water leak that still isn't repaired and I've been on the hook to continue to cover high water bills. My main leak was fixed but it pool leak is still unresolved going on months.I also have purposely not transferred utilities into my name due to these ongoing issues. Tricon is forced to recognize the contract I had in place with Pathlight which did not require them to be in my name. I'm now being charged $50 due to vacancy charge. It's clean Tricon is trying to bully me into moving these in my name or risk these ************* scam... stay clear!!!!
  

  Tricon Residential

  Date: 05/05/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention.
  We sincerely apologize for the ongoing frustration caused by the unresolved pool and water issues at his home. Since March, multiple concerns have been reportedincluding a deteriorated pool basket, a major leak, a malfunctioning pump, and a missing drain coverwith a new potential leak now scheduled for leak detection on 5/15, the earliest available date.
  We understand how disruptive this has been and truly regret the delays. Further repairs are dependent on confirming the source of the leak, but once identified, well move quickly to complete the necessary work.
  In light of these issues, were reviewing the utility charges on Mr. ********* account and will be applying a credit to help offset the impact. We appreciate his patience and are committed to resolving this as soon as possible.

• Review fromRAUL G

  Date: 04/30/2025

  1 star

  RAUL G

  Date: 04/30/2025

  Worst experience ever, water heater leaking for 2 months and it is leaking more and i have water damage in the carpet walls. they still cant resolve changing the water heater.
  

  Tricon Residential

  Date: 05/01/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention.
  We sincerely apologize for the ongoing frustration and inconvenience caused by the unresolved issue with the water heater and resulting water damage. We understand how serious and disruptive this has been, and we are committed to addressing the matter as quickly as possible.
  Unfortunately, we were unable to locate your customer account with the information provided through the BBB. To allow us to assist you further, please email us at ************************************************ with your full name as it appears on your lease and your property address, or contact us by phone at **************.
  We appreciate your patience and look forward to resolving this for you promptly.

• Review fromDan O

  Date: 04/25/2025

  1 star

  Dan O

  Date: 04/25/2025

  I was sent a text stating my rent was late and that eviction proceedings were starting against me. I have a credit balance on my account. When I called to find out what was happening, I was passed around to multiple people who said it was a mistake, but couldn't validate that those proceedings were not starting. I have had a maintenance request since the beginning of March that nobody has even acknowledged. I would never EVER buy a house they have in their leasing program, as they slowly replaced the appliances and flooring in the house with cheaper versions, reducing the value of the house. Moving out and never living in a Tricon-owned home ever again.
  

  Tricon Residential

  Date: 05/20/2025

  Thank you for taking the time to share your experience. We sincerely regret the stress and inconvenience you've encountered, and we appreciate the opportunity to respond.
  First, we apologize for the erroneous rent-related communication you received. We understand how alarming it must have been to receive a notice about eviction proceedings while maintaining a credit balance. This should not have occurred, and we are currently reviewing your account to ensure it is accurately reflected and that no inappropriate action has been taken.
  We also want to apologize for the difficulty you experienced when seeking clarification and support. Being passed between team members without resolution is unacceptable, and we are taking steps to ensure better internal coordination and communication moving forward.
  Regarding your outstanding maintenance request, we are very sorry to hear that it has gone unacknowledged since March. This does not align with the service standards we aim to uphold. A member of our team will be reaching out directly to confirm the details of the request and arrange for prompt follow-up.
  We appreciate your feedback regarding the condition and updates to the property. While we strive to maintain homes that are safe, functional, and comfortable, we acknowledge that your expectations were not met and will be reviewing the history of work completed at the property.
  Were sorry to see you go under these circumstances, but we are grateful for your time as a resident and the feedback youve provided. Should you be open to discussing your experience further or require additional follow-up, were here to assist.