We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Total Adblock on two occasions to cancel my account. Was told I would get a confirmation email but, I never have. They continue to bill me. This is a sham company. I just want it to stop. I am having to go through my bank to stop payment on this software. Costing me additional money.

    Business Response

    Date: 07/12/2023

    Hi ******,

    I hope this email finds you well.

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    The amount of $9.95 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***************************

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i got a month free & before it was up i contacted them and canceled it. thay chargeed my card 9:95 July 1. I contacted them twice but it is hard to get ahold of any one. if I could get it cancled and a refund i would be satisfied. thank you

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to total ad block a few months ago as I was getting tons of adds spam and my identity was stolen. After installing this software app I began recieveing even more adds and messages. I have tried for the last three months to cancel this but each time all I hear is how good their product is and i should reinstall it. I have been adiment that I will not reinstall this as it simply does not work as stated and per there site they have a money back guarantee. Each month I am again billed for this even though I requested the cancelation and have it uninstalled. There are many issues with this software and I feel it could be an open door to any hacker. I just want it canceled and a refund as they state is guaranteed. I am not happy with their pressure tactics to get me to reinstall this on my devices. I am the customer and they should listen to what I want or why I want it.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this account and got a confirmation but they are still charging me. I do not even have their app on my phone any more. Their site is impossible to navigate and I just want my money back. I want nothing to do with them. They are liars and should not be allowed to do business. Thank you

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Ad Blocker is a corrupt company that I didn't sign-up for their alleged ************************* and I ******************************** at ********************************************* ******************* and I'm requesting a total refund of any ******** from their corrupt company to be refunded to my ********** Acct ending in #... ******* Debit Card ending in #... ... **** and I'm looking for a full refund of any of their company's billing for the past two months 5/2023 + 6/2023 of $31.00 & $9.95 to be refunded to my ********** Acct. Because I did not sign-up for service from their alleged illegal company's fraudulent ******** from their alleged corrupt company. BBB can contact me at ************** for further information about complaint and flag this company as allegedly corrupt. Sincerely ******************************** at ********************************************* ******************* Thank You Better Business Bureau.

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, 6/5/23, I signed up for Total Adblock and downloaded the app to my phone. I spent over an hour trying to make the app work, to no avail, but then it became clear to me that Total Adblock is a scam, because after all that time I could not get rid of a message saying "You're not blocking ads on web browsers on this device". ???? That's why I signed up for their service!!! That's their job!! They have zero customer service. They make it impossible to cancel a subscription. They try to railroad customers into buying multiple versions of ad blocking, People need to know that Total Adblock is nothing but a scam!!I want my first month's billing charge of $1.99 refunded immediately, my account closed permanently, and to never hear from Total Adblock again.

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 4 times on my credit card for Total Ad Block on the same day (May 25, 2023). One charge was $29.00 and 3 were each $39.00.I cannot find a good phone number to contact the company.I think I was scammed.

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my credit card even though I did not complete the order. Upon seeing the order terms changed after populating the on line order form with my card number, I cancelled out of the order process. They charged my card anyway and were unresponsive to my request to cancel the pending charges.

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this software on 5-8-23 to try it because the company offered a 14-day money-back guarantee. (See: *************************************************************************). I asked for my money back trying to use the service and not being able to do so. I requested a refund via PayPal (how I paid) on 5-21-23 and the seller refused.

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 19 I was charged $39 then again $40 Then again $39 then $1.99. I have never used or ordered their services. Also I checked my bank account and they have charged me $9.95 once a month as far back as last March. These charges are from my PayPal account to my bank account. I called their billing department and the first call they hung up on me. The next call they said they would send me a email. I never received a response. All I want is my money back. The three charges on May 19 were ridiculous. Thank you for your help. *************************

TotalAdBlock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.