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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TotalAdBlock advertised itself as being able to block ads on my computer. It did not successfully do so--in fact, I did not notice any changes, so I attempted to cancel my account. The way cancellation is set up makes it nearly impossible to do so. I would like my account cancelled immediately and a refund for the past several months of "services" wherein I saw no changes to the number of advertisements I received.

    Business Response

    Date: 12/18/2024

    Hi ********,

    Thank you for your email.

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $9.95 has been processed and should appear in your ****** account within 2448 hours. However, please note that this may take up to 5 working days to reflect.

    Unfortunately, I am unable to process any additional refunds, as your request falls outside our 14-day money-back guarantee period.

    If you need any further assistance, please do not hesitate to get in touch.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-15-24 I was charged $75 for a service I didn't want. I do not have this extension on my computer anymore. Total Adblock even somehow got a hold of my NEW debit card number and charged it. I have only had the card for a month. Anyway I want a refund for the full $75. I will have to change my card ...again...I will file a stop payment with my bank once this clears. I will also contact my lawyer as I want to file a lawsuit to stop this from happening again and possibly make it a class action lawsuit as well, since I obviously am not the only one you do this shady stuff to.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $75.00 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB,Below is the email I sent to Total Ad Blocker several times. The first time I sent it was 11/14/2024 when I did a routine check on my **************** bank account. ************************ would not respond to any of these requests, but they told me to visit their Total Ad Blocker customer service. When I visited their customer service site, it provided me with no way to register my request. My name is ***** Ashland. I signed up for Ad block about a week ago. I don't know what I was supposed to pay but over a 3-day period you billed me $96.94. See my bank transactions below.11/13/2024#*******NF00QYMM1G TOTALADBLOCK$38.96 11/12/2024#*******NF0000E9S8 ************************** CA$38.98 11/10/2024#*******ND0000QES0 ************************** CA$19.00 It could have been an entry error by me but if something like this got past your billing department then that scares me. So please refund the $96.94 you have billed me and completely cancel my Ad block account and any Ad block subscriptions I might have. Please let me know if you are unable to do this.***** Ashland

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $96.64 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards, 
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Adblock keeps charging my card for a service I did not sign up for. I cannot find any information on how to cancel this service and get them to stop charging my card. I did not authorize this charge. They want me to sign up for an account to cancel and that does not seem legitimate.

    Business Response

    Date: 12/10/2024

    Hi *****, 

    Thank you for reaching out.

    After reviewing your account, I can confirm that the payment of $9.95 was not successful. As a result, your subscription was cancelled, and a refund of $1.99 was processed on 2024-04-15.

    If you believe we are still attempting to charge your account, please provide the following details so that we can investigate for any duplicate subscriptions:

    - Email address used to sign up with us
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    Warm regards,
    Total Adblock, ************* team. 

     

     

     

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $49.00 for a service that I do not want. I dont remember agreeing to this; if I did, I want this cancelled.

    Business Response

    Date: 12/10/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. A refund of $49.00 was processed on 2024-12-05. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 12/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25 I went online to purchase their ad blocking app. Im 79 and found myself being run around in circles and ended up with the app being charged to me 4 times!! Never had the chance to enter a password, so the 1 app that appeared in my desktop I cant get into. The other 3 charges are pending on my credit card! I have tried to call, tried their website which referred me to an outside service which was not helpful and tried their ****** off customer page which sent me into a review site only. Help me!! Im too old for this runaround.

    Business Response

    Date: 12/10/2024

    Hi ******, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $130.73 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/24/2024 I got Total Adblock for $19 for one year, $99 a year after. I only used it for one month with all the Total Adblock pop **** I just remembered I did that, and tried to make sure I would not be charged the $99. I cannot get ahold of them to cancel. I'm not asking for any refund, just that I won't be charged anymore. I have never seen a company that acts like that. Any help would be appreciated. Thank ****** customer #********* My order #********

    Business Response

    Date: 12/09/2024

    Hi *******, 

    Thank you for reaching out. 

    I can confirm the auto renewal has been disabled on your account and no further payments will be taken. Your protection will end on 2025-04-24. 

    Please do not hesitate to contact us if you require any further assistance. 

    Warm regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/19/2024, TotalAdBlock tried to charge $119 to my credit union on my brand new debit card. I had to get a new debit card for the SAME charge showing last month. I do not know how they got my new debit card number. The charge originated in the **. The scammer also attempted to charge my ****** account. WATCH OUT, THIS BUSINESS IS A SCAM. I now must get another new debit card and hope they dont get the number. I told the man at customer service to cancel my account and he tried to get me to sign up for a discount. It is for software and I dont even own a computer: he finally, after a few minutes of me shouting NO and he would not transfer me to a supervisor. I have Stage 4 Cancer. I have no extra money to spend so I am really hurt by these fraud attempts.

    Business Response

    Date: 12/09/2024

    Hi ****, 

    Thank you for your email.

     Regrettably, we are having trouble locating a TotalAdblock account linked with your ******************************* address.

     This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not *******************************) 
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 
    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Please note that without this information, we will not be able to assist with any account or payment queries. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 8, 2023 --I purchased a year of Total Adblock for $23.80. See enclosed email from Total Adblock and ******. --I then cancelled the subscription right away to avoid any surprise fee in 2024. I canceled on the website, then received a confirmation email from ********************************** on Nov 8, 2023.--It didnt work for me at all, so I cut my losses and figured it was a caveat emptor situation.Nov 8 2024 --$119.00 was taken out of my *********** account to renew my subscription, which I stopped a year ago. It was a complete surprise, as I DID cancel it and received an email with the word CANCEL in the subject line.--They will not refund my money and when I tried to cancel what I have they wanted me to go to the website, but my current Malwarebytes wont open it as it contains Malware!--And now, as you can see, I can no longer even access the website because of malware!--Enclosed are copies of all the email communications from 2023 to 2024.--I want a refund as soon as possible.

    Business Response

    Date: 12/09/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. A refund of $119.00 was processed on 2024-11-23, this would have been reflected in your account within 24 hours but may have taken up to 5 working days to process fully. 

    If you require any further assistance, please do not hesitate to contact us. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I had canceled TOTALADBLOCK and I see on my checking account, that once again $14.99 is being taken out of my checking account. I am sick and tired of trying to get rid of this. I even went to my bank and thought the problem was solved. And here it is again.

    Business Response

    Date: 12/09/2024

    Hi ****, 

    Thank you for contacting us.

    I can confirm that your subscription has been cancelled, and no further payments will be taken.

    A refund of $63.99 has been processed. This should appear in your account within 48 hours, though it may take up to 7 working days to fully process.

    If you need any further assistance, please feel free to reach out to us.

    Warm regards,
    Total Adblock, ************* team. 


TotalAdBlock is NOT a BBB Accredited Business.

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