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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Ad block is taking over my phone. Ad block is closing my apps with ads and will not stop.

    Business Response

    Date: 01/28/2025

    Hi ***********, 

    Thank you for getting in touch.

    Could you please provide more details on how Total Adblock is closing your apps? If possible, kindly share any screenshots, as this will help us assist you more effectively.

    Alternatively, you can try uninstalling and reinstalling Total Adblock on your device. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am constantly getting pop up ads from the company every three minutes for no reason to be. I have never contacted them nor have I tried to use their services. I can't get any of my work done as I get kicked out of my apps then have to start over and don't have time to get it done before I'm kicked out again.

    Business Response

    Date: 01/23/2025

    Hi *******, 

    Thank you for reaching out. 

    Could you please provide us with a screenshot of the ads you are seeing? 

    Please also check if the extension is installed on your browser, if so please uninstall this. 

    You can find instructions on how to do this below: 

    1. Open your browser and access the extension menu. This can often be found by clicking on the three-dot menu icon in the top-right corner of your browser.

    2. Scroll down to Extensions and select Manage Extension 

    3. In the menu, locate 'Total Adblock.' 

    4. From the context menu that appears, select 'Remove' or 'Uninstall.' This action will remove the extension from your browser.

    By following these steps, you should be able to successfully remove the extension and eliminate the pop-*** you've been encountering.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblock refuses to cancel my subscription and have relentlessly billed my bank, even after i requested my bank to stop paying ,it gets through and gets paid again and again I'm also going to close my bank account if happens Again . Please help me.

    Business Response

    Date: 01/15/2025

    Hi *******, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblock charge me twice, but never subscribe $11.99 and $7.98 1 to my ****** account, & the other to my bank account. Why

    Business Response

    Date: 01/14/2025

    Hi Francisco, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see you purchased a subscription to Unlimited Adblock on 2024-12-04 for the initial cost of $1.99, this subscription recently renewed on 2025-01-04 at the original cost of $11.99. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $11.99 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    I am unable to locate any other accounts with payments of $7.98. If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancule my subscriptions but I can never get to the web sight. I I get is they might be having or they might have moved to another web sight. I have been told that will give you run around to try to get you to keep the subscriptions.

    Business Response

    Date: 01/13/2025

    Hi *****, 

    Thank you for reaching out. 

    I can confirm your subscriptions have been cancelled and no further payments will be taken. 

    If you require any further assistance, please do not hesitate to reach out. 

    Warm regards,
    TotalAV, ************* team. 

    Customer Answer

    Date: 01/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was today, 12/15/2024. I decided not to purchase the Total Adblock subscription later in the day and was not able to go to my account and cancel the subscription. Nowhere on the site can you cancel and it takes you in circles. I looked up on line about their cancellation process and it too me to *********** to cancel the subscription for Total Adblock but they charged ***** to do the cancellation and also they wanted to add a monthly subscription for their site!! But they cancelled right away when I sent them a request to cancel it. I just read their privacy notice and it has a number to call to cancel. I will call in the morning since today is Sunday.

    Business Response

    Date: 12/18/2024

    Hi *****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $79.97 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total AdBlock put a charge of $119.00 via ****** to my checking account as a renewal rate. I would never transact in this manner. I have cancelled any further payments via ****** and closed my checking account. I cannot seem, after several emails, to get into the AdBlock site to request a refund and cancellation of my account #*********. They are devious.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $119.00 was processed on 11 December 2024. This should have appeared in your ****** account within 24 hours, though it may take up to 5 working days to complete.

    You can also manage your billing preferences directly within your ****** account.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free 10 day trial and have been trying to cancel this since that day, I have e-mailed them many times asking to cancel and have even changed my debit card number and am still getting charge.

    Business Response

    Date: 12/18/2024

    Hi ******, 

    Thank you for getting in touch.

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $14.99 is currently being processed. Typically, it should appear in your account within 48 hours. However, please note that depending on your bank, it could take up to 7 working days to reflect.

    Unfortunately, I am unable to process any additional refunds as your request falls outside our 14-day money-back guarantee period. Additionally, I can see that we last received correspondence from you on 2 February 2024, to which we responded, requesting further details. As we did not receive a reply, your subscription remained active.

    If you need any further assistance, please do not hesitate to reach out. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblocker took it upon them selves to sign me up and charge me for this and I gave them no permission what so ever they need to stop this

    Business Response

    Date: 12/18/2024

    Hi *******, 

    Thank you for getting in touch.

    Upon reviewing your account, I can see that you purchased a subscription to Unlimited Adblock on 15 October 2024 for an initial payment of $1.99. The subsequent payment of $9.99 was declined, and no further payments have been taken since that date.

    We would like to clarify that the services you choose to purchase from us are entirely your decision. We are not involved in the provision of these services, and all purchases are completely voluntary with no obligation to buy.

    I can confirm that your subscription has now been cancelled, and no further payments will be taken.

    If you need any further assistance, please do not hesitate to reach out.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceling this Total Adblock without giving much of your personal information is complicated. I used ****** to be safer. I read some mixed opinions about it. They ask for too much of my personal information. Since then, I have been getting a new debit card. Also, they had my Discover card # as a backup payment. At least it was the last 4 numbers of it. I don't know how that info was obtained. I'm also getting a new Discover card. I wrote 2 letters in the contact us. I feel that would be enough to end this. They make it too hard to just cancel. I hope by canceling the 2 forms of payment is enough. I believe that is good enough?? They are also from the **.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm the auto renewal has been disabled and no further payments will be taken. Your protection will end on 2025-01-02. 

    I can confirm we only have a ****** account linked to your card. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

     

TotalAdBlock is NOT a BBB Accredited Business.

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