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Business Profile

Gymnasium Equipment

Tru Grit Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pairs of dumbbells 10 months ago and havent received them yet. When I ask for a refund, I am put on a 2 month refund request waitlist.

  • Initial Complaint

    Date:07/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered Trugrit weight equipment from best buy since they were having a deal. I spent $1,500 and had no issues. A couple weeks later I then ordered additional Matching Trugrit equipment directly from Trugrit on their website. I spent a couple hundred dollars and had no issues. A month a so after that I proposed to my Fianc and the next day I finished off my weight collection by placing one more order with ******* manufacturer, again directly from their website. The plan was to use all this equipment to get in awesome shape before the wedding instead of having to buy a gym membership and still have the equipment later to use. This time I spent $700 on November 11th, 2022 and I have yet to received those items. *** contacted them and they said it was still coming. I even received an email back in February saying they hadn't forgot about me. My wedding is now over and I want my money back and refunded all the equipment I wasted time and money on buying from BestBuy! What a complete waste of life and discouragement to anyone like myself who wanted to get in shape and better my life health wise.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 10/7/22 in the amount of $135.00. The order number was *******. I the order has never arrived. I have sent multiple emails but have still not received the ordered items. The last response from the business was 6/2/23 and they stated they had a change in executive management and were working tirelessly to fulfill my order. I have requested a refund multiple times and it has not been granted. I have all the emails saved if needed.

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11/23 I placed an online order for 2 pair of Dumbells from Trugrit Fitness. I received one pair. The other pair (55lb) I still havent received as of 6/23/23. They tell me they dont have the merchandise. On 5/9/23 they told me I could request a refund and I did. They told me it would take a month. I havent received the refund. Today after a lengthy online chat with them Im told they are bankrupt and basically Im in line to get paid but so are many people and they arent sure when I will be given back my money. I paid ****** for the 55lb Dumbells and I just want my money back.

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 24th I purchased some dumbbells from this company. It is now June 2nd and I have not received the dumbbells or a refund. *** sent in several emails and a voicemail to be called back. I received an email back stating it would take time for a refund and to be patient. That email was in May 30th. I have been patient enough. I sent a response back that their email was unacceptable and I needed a refund asap. No response. Order number is *****

  • Initial Complaint

    Date:05/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ******* placed on 11/14/2022 and paid $112.98 including shipping costs. To date, nearly 6 months later, I have not yet received my order. I have contacted support multiple times via email and have not received any answers. When I call the toll-free number listed on their website I have been placed on hold for hours at a time with no one picking up the phone. That being said, I can't even get in contact with anyone to just issue me a refund yet alone give me an update as to when I might receive my order. I was operating under good-faith when placing the order on November 14, 2022 that the item was in stock and I would receive soon.

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 14, 2022, I ordered $1,024.77 USD worth of dumbbells from this company. It is now May of 2023, and not a single ******** has arrived. I have tried contacting the various support channels; however, not a single avenue for directly contacting the business has yielded a single response.The company appears to have filed for bankrupty; however, they are still selling fitness equipment on their website and on Amazon. If this $1024.77 could not be directly refunded, at this point I would accept an equivalent exchange of goods they have on stock of my choice.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looking for a refund that was promised to me back in Dec '22 and again in March '23. Attached below is the email chain I had with their customer service.

  • Initial Complaint

    Date:04/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 10/05/22. I have provided a screenshot of the transaction. We ordered multiple things from ******* and received some items a few months later; however, over 6 months later we have not received the full order and are requesting a billing adjustment for two items. I have tried to reach out to them; however have had little luck trying to reach them by email and by phone. These items I am requesting a refund for are circled in the pictures I have provided. They are the Hex Elite TPU dumbells-50lbs pair and Bumper Plate and Barbell Bundle-Comp Set- 45lb Bar. Pictures of the amount of these specific items are also provided on the pictures with the first being $174.99 which at the time was on sale for $149.99 and the other $851.99. We also used a coupon for 25% off entire order. Which would bring these two items together at approximately $751.49 NOT including taxes and approximately $805.97 including the ***** tax rate in *********. The order number is ******* and the email used on date of purchase was ************************* however, for billing information it was under the name *******************************. I have also provided a screenshot of all billing/shipping information used at date of order. Thank you!

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with the business, was told that it was delayed to due shipping and covid_19 pandemic impact after I inquired about the status of the order months after order was placed. Was told that the items were still going to be shipped, to date, I have never received the items. The company will not respond to inquiries, not customer service available via chat or telephone or social media.

Tru Grit Fitness is NOT a BBB Accredited Business.

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