Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the survey site for awhile and today i did a survey for 34 minutes and was not given the promised amount. They are scamming people. They take my information and refuse to provide the stated payout. It may not be much to us lower class people but with todays economy it means a lot. I have stopped using them and am thinking of taking legal action. They need to stop taking advantage of people. They say the cant use the data when disqualified but cannot prove the companies i took surveys for ***********************, ********, *********************** and reformation wont have our data. I have included a screen shot of just some of the disqualifications and the most recent wants have gotten worse. They try to use the excuse offering some points for completing it but its bait and switch, which is illegal.

  

  Business Response

  Date: 06/25/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  

  1. Our standard response time is within 10 business days.
  

  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.mypoints.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Swagbucks account was deactivated for no reason. Its been around 2 weeks since contacting support through e-mail, but haven't received any response yet. I haven't really broke any rules, just that I turned 18 and opened ********** account through my swagbucks account and after a day, its deactivated. Could you please help me get my account back?

  

  Business Response

  Date: 06/25/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a frequent user of Swagbucks for around a month. I had made purchases and completed offers through ********* in order to earn "SB". I made an **** purchase of around $50, ********** purchases of around $20, and spent around $40 on other offers in order to obtain "SB" to redeem for gift cards. When I went to log in to my account yesterday, I found that my account had been deactivated with no warning or indication of what terms had been violated. Before my account was deactivated, I had over 7500 "SB" (Equivalent to $75) pending, which makes me believe that Prodege had an incentive to deactivate my account. If possible, I would like my account reinstated so that I can prove that I was not intentionally breaking any terms of service.

  

  Business Response

  Date: 06/25/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23479628, and find that this resolution is satisfactory to me. Customer Support reached out and was able to reinstate my account after I verified my identity.
  
  
  
  Sincerely,
  
  
  
  Ian Blousman

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finished an offer from ********* around march the 29th 2025. the offer was for a game called hide & seek and the offer needed you to hit level 270 but after completing the offer I noticed it did not track. so after contacting swagbucks and showing proof they told me they could not confirm I completed the offer and said I would not be paid for my time and effort.this isn't right and I should be paid for the work I completed, could you please help get swagbucks to credit me? the offer amount is for almost $300.the offer was for ****** swagbucks which I never got! Please help me.

  

  Business Response

  Date: 06/23/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23475322
  
  I am rejecting this response because: I still have not been credited after 5 days. Ive gotten a response saying they would credit me the amount listed and I still dont have a resolution.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/09/2025

  Thank you for reaching out and sharing your concerns through the Better Business Bureau.
  Were very sorry for the frustration and disappointment you experienced after completing the Hide & Seek offer. We understand how much time and effort goes into reaching the required level, and we truly appreciate your patience throughout this process.
  Weve reviewed your account and are happy to let you know that the credit for this offer has now been added. You should see the ****** Swagbucks reflected in your account balance.
  If you have any additional questions or need further assistance, please dont hesitate to reply to your support ticket. Were here to help and ensure your experience is a positive one.

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2025, I completed all requirements for an InboxDollars promotional offer involving Chime, which was supposed to result in $510 in rewards. When I did not receive the promised credit, I promptly contacted InboxDollars support to request the appropriate reward.InboxDollars instructed me to provide documentation proving that I had met all requirements, specifically if I had not received credit after 31 days from the date of my first qualifying direct deposit. After waiting the required 31 days, I emailed the requested documentation on April 2, 2025. On April 9, 2025, InboxDollars responded, citing their Terms and Conditions, and informed me that there is a 70-day crediting timeframe beginning from the date of the first qualifying $200 employer payroll direct deposit into my ***** account. They advised me to reach out again if I had not received credit after 70 days.After waiting the full 70 days, I contacted InboxDollars again on May 18, 2025, as I still had not received the $510 reward. InboxDollars then responded that, due to a technical glitch, they could not confirm any of my subsequent interactions with the offer via their third-party partners. As a result, InboxDollars only credited me $10 out of the $510 I was owed.I have fully satisfied all the requirements for this offer, including enrolling through the offer link directly from the InboxDollars website and completing the necessary qualifying direct deposits to Chime. Despite this, InboxDollars has failed to properly track my eligibility and has unjustly denied me the promised bonus credit. This situation is the result of technical failures on their end, not any fault of my own.I am requesting that InboxDollars honor the original terms of the offer and provide the full $510 reward as initially promised. I believe this is a fair and reasonable resolution, given that I have met all requirements and should not be penalized for technical issues beyond my control.

  

  Business Response

  Date: 06/20/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23470937
  
  I am rejecting this response because: no resolution is provided. I believe the ** ticket number for my request is #********.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/30/2025

  Thank you for reaching out. I completely understand how disappointing it can be when you're expecting credit for an offer and something doesn't go as planned.
  After a thorough review, we were unfortunately unable to confirm your activity with our partner for the ***** offer. Because we did not receive the necessary confirmation from the client, we're unable to issue credit for this particular offer.
  We know this isnt the outcome you were hoping for, and we truly apologize for the frustration this may cause. Please know that were always working to improve the offer experience and tracking process, and we genuinely appreciate your understanding.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23470937
  
  I am rejecting this response because:

  I would like to reiterate that I have provided all the documentation requested to prove that I completed all the required qualifications for the Chime bonus offer. At no point was there any issue or objection raised regarding the documentation I submitted.
  
  It is concerning that, despite submitting all necessary proof and fulfilling the requirements, you are now stating you cannot confirm my activity with Chime. This appears to be an attempt to avoid issuing the bonus I am entitled to under the terms of the offer.
  
  If you do not trust the documentation I have provided, I would like to know why you cannot contact Chime directly to verify my activity. This would be a straightforward way to confirm my eligibility and resolve this matter.
  
  I respectfully request that you review my case again and provide a clear explanation as to why the documentation I submitted is not sufficient, especially since it was previously accepted without issue. If this matter is not resolved promptly and fairly, I will have no choice but to pursue all available legal avenues to protect my rights.
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to open a sofi account and put in 100$ plus money every paycheck. ********* had a promotion that would pay out $200 if did so. ********* refuse to pay even though followed all the fine print. Trying to say customer error when I did another promotion at the exact same time and others similar with no problem. Tried contacting at beginning and logged all information so had chance to fix it. I was told to wait 30 days before they would pay out. Now they refuse to pay and says to late.after I gave them personal and information about the account as proof

  

  Business Response

  Date: 06/18/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  

  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  

  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, my Swagbucks account was suspended due to an unspecified violation of terms. This occurred only when I tried to cash out, and caused me to lose almost $300 in rewards that I earned. When asked repeatedly for clarification, **************** would not provide any reason for the violation. I did not take any action on the account that I had not taken previously other than the request to cash out. This is an extremely deceptive practice, and I expect reinstatement of my account and delivery of the rewards I rightfully earned.

  

  Business Response

  Date: 06/18/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ysense account( ********************** has been deactivated for no reasons. I havent violated any of their terms and conditions. I need my account back.

  

  Business Response

  Date: 06/18/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *********************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, u have submit my ticket but didnt get any feedback for 1 week.

  
  Sincerely,
  
  Guangzhe Gao

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I want to do is simply change my phone number but it takes weeks and weeks for these people to do anything and most of the time they just ignore you they finally ****** me off to where I had to cuss them out and now they have suspended my ability to contact customer service. So by then not allowing me to change my phone number to receive my reward that I redeemed they are stealing and keeping me from a monetary instrument which is illegal and basically fraudulent. I even created a throwaway account just to be able to get in touch with them to no avail. I I understand sometimes companies may be short-staffed or a little busy which I'm sure they are but there's no excuse for a 30-day timeline to change a phone number. Which it doesn't matter because I'm not even allowed to contact them thru their garbage obsolete contact methods. Everybody on Reddit says the same thing as everybody on here completely ignore you scam you don't compensate for offers which that's a whole another deal that I have with them but I just want to be able to redeem my gift card and you will never see or hear from me again so please let me change my phone number or I'll come change it myself...

  

  Business Response

  Date: 06/17/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am doing surveys often to make my daily goal and I would spend anywhere from ***** minutes on a survey only to get disqualified. Swagbucks used to do good and make things right when I put in tickets but ********* has stopped doing this. I have proof of doing the surveys with screenshots and wasted tons of time doing so. I'm not sure why ********* customer service has gone so far downhill but they are constantly allowing people to do surveys where they waste copious amounts of time for literal pennies.

  

  Business Response

  Date: 06/17/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  

  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******