Reviews

Review Details

• Review fromJohn F

  Date: 05/04/2024

  4 stars
  Quick response time with customer support.. always fixed any issues I have had.

• Review fromAaliyah G

  Date: 05/02/2024

  1 star
  Had no issues signing up for the app Swagbucks. I did both an email and phone verification. But once I went to go and redeem some points for gift cards I had earned, I got a message saying I need to verify my email again. The "email verification" link doesnt actually work though. I tried multiple browsers and multiple devices. The "email verfication" link is just there so that you have to contact customer support. Once I contact customer support I was then told just for them to talk to me I would need to go through an ID verification with some 3rd party website (Persona). Whole system seems purposely rigged with the broken link to get you to have to contact customer support to then get you to send them your ID(Dont see why they dont require ID upfront if they are going to make you jump through these hopes later to cash out). I then complete the online ID verification through their 3rd party partner and since then I have received nothing but radio silence. They have no issues getting you to take their surveys and play their games, but once you go to cash out they make you jump through hoops and take their sweet time with your tickets probably in hopes you give up and just stop after putting in hours of surveys and apps for months.

• Review fromJoe D

  Date: 04/26/2024

  1 star
  99% of the surverys given crashes and says not suitable for me!!! I've done a couple surveys that took 20 minutes then they tell me Iit was not a good fit. Like how does that make any sense?? They tell you this so you don't get paid. Such a scam!!!!

• Review fromDiane A

  Date: 04/25/2024

  5 stars
  It's good..only issue i have is before i spend alot of time doing survey the disqualification should come after maybe 3 or 4 questions. Not halfway through it..thats a waste of time

• Review fromTehani d

  Date: 04/23/2024

  1 star
  I recently received an email from Swagbucks stating that my account was closed due to a suspected violation of the Terms of Use related to the Magic Receipts program.The email alleges that one or more of the receipts I provided did not meet the criteria of being valid, authentic, and verifiable. However, I firmly deny these allegations. Throughout my engagement with Swagbucks, I have consistently followed the guidelines outlined in the Terms of Use, ensuring that all receipts submitted were legitimate and met the necessary criteria.Despite my efforts to maintain compliance with Swagbucks' policies, my account was closed without proper justification or opportunity for clarification. This action has not only deprived me of access to the platform's services and rewards but also tarnished my reputation as a user.I believe that **********************' decision to deactivate my account was unfair and lacked transparency. As a loyal customer, I deserve to be treated with respect and provided with adequate explanations for such drastic measures. The closure of my account without sufficient evidence or opportunity for recourse is unacceptable.I urge Swagbucks to conduct a thorough review of my account and the receipts in question, and to provide me with the opportunity to address any concerns or discrepancies. Additionally, I request a detailed explanation of the specific policies allegedly violated and the evidence supporting these claims.Furthermore, I implore Swagbucks to reassess its compliance procedures and ensure that all users are treated fairly and afforded due process. Transparency, accountability, and fairness are essential in maintaining trust and credibility within the user community.

• Review fromBrittney A

  Date: 04/22/2024

  5 stars
  Loveitsomuch seems . Nlss to be so great and can't wIt to see anything more exciting about the world ?? ??

• Review fromMelissa B

  Date: 04/19/2024

  5 stars
  Swagbucks is an easy way to earn gift cards on everyday things you are already doing such as searching the internet, online shopping and playing games. You can also submit receipts from brick and mortar stores to earn points. I use all my gift cards to make christmas as painless and easy as possible so I save them all year. Thanks Swagbucks!

• Review fromTya W

  Date: 04/15/2024

  1 star
  I had submitted a support ticket through the Activity Ledger on the Swagbucks website on Mar/31/2024 about a ********* offer that I had not been credited for. I followed the suggestions on the Swagbucks website and waited the 32 days following the offer completion but I had still not received the 750 Swagbucks for that offer.I then received a prompt response a few hours later, asking me to use the Activity Ledger to submit a ticket (even though that was the process that I had followed). This response also indicated that they could not confirm that the offer had been completed although I had included screenshots with the confirmation email from the third party, *********. Im not sure if Swagbuckss customer service just generates automated messages, because the response I received also included conflicting information that indicated that a purchase was required when the offer explicitly states that no purchase is necessary.I responded to this message with the offer requirements and all of the steps I'd taken to complete this offer (with supporting screenshots and emails) and I still have not received any response. I tried to open another ticket today but the Activity Ledger button keeps redirecting me to the help page, which in turn redirects me to the Activity Ledger.I also tried to use the link posted on the BBB website but the form is blank and there is no field to write in.I feel that Swagbucks engages in deceptive practices and it's difficult to get in contact with anyone to resolve the problems that arise due to their faulty tracking systems (especially where high-rewarding offers are concerned). I can't recommend Swagbucks to anyone as you will constantly have to fight for the points that you have rightfully earned. It isnt worth the time or effort and the company is likely aware of this and hopes that users will not pursue the points they have lost despite the fact that they can still profit off of the partnerships they have with these third-parties.

• Review fromJennifer L

  Date: 04/07/2024

  2 stars

  Jennifer L

  Date: 04/07/2024

  Swagbucks isn't honoring my game play points. At first my game tracked appropriately and I received my points, but then it stopped tracking. I reached the required level, waiting 7 days for it to post in pending, and I submitted a ticket with screenshots. They then sent me a condescending reply stating that they made an exception for me last time and they have changed their policy to make a request via the activity tab. The problem is, me reaching the level didn't post to the activity tab. So how am I supposed to get help from customer care? You are incentivized to pay to get points, but how can I trust a site that doesn't honor their end? I am frustrated and want them looked into for deceiving practices, poor customer care, etc.I am beyond frustrated.
  

  Prodege, LLC

  Date: 04/11/2024

  We appreciate you notifying us of the concern regarding your experience with Games. We apologize sincerely for any inconvenience and your feedback is highly valuable as we endeavor to enhance our services continuously. Kindly submit a ticket to our **************** team outlining in detail your concern, and they will assist in finding a resolution for you promptly.
  

  Prodege, LLC

  Date: 04/22/2024

  Hello,

  We want to extend my sincerest apologies for any inconvenience or frustration that you may have experienced recently. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about any challenges you encountered.  Along with the posted section, there is a visited section.  Submitting your ticket through the ledger will allow our support team to understand your concern a lot better.

  Thank you for your understanding!

• Review fromDianne S

  Date: 03/25/2024

  5 stars
  Love Swagbucks! So many fun ways to earn Swagbucks which can be used for gift cards or PayPal cash! Try to never miss a Trivia Live gamelearn and have a good time doing it!