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Business Profile

Mortgage Lenders

PENNYMAC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for PENNYMAC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PENNYMAC has 17 locations, listed below.

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    Customer Review Ratings

    3.63

    Average of 666 Customer Reviews

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    Review Details

    • Tammy T

      Date: 10/14/2023

      Easy to work with and very professional.
      Would recommend this company to everyone.

    • John C

      Date: 10/13/2023

      The entire process was so simple. I was able to just use my phone to take pictures of the documents they required. I did all of it from my recliner.
      The people I worked with at pennymac were friendly and helped by answering all my questions. It took about a week for everything to get done. I would definitely recommend Pennymac to everyone.

    • Denise D

      Date: 10/06/2023

      From my first contact with Pennymac and throughout the whole process my experience was made much more pleasant by working with my team and in particular, R*** *******. R*** worked with me, explaining each step, following up until my loan was complete.

    • Scott P

      Date: 09/29/2023

      The whole team was very polite and professional, and it was easy to contact them if I had any questions. The whole process was very positive.

    • ISRAEL M

      Date: 09/27/2023

      The Loan officer was helpful, pleasant to do business with. The mac team always try to explain what steps of the process my equity loan was at.

    • Shawn C

      Date: 09/27/2023

      Everyone I have dealt with at Pennymac has been courteous and knowledgeable. My loan closed super fast and they made it really easy and convenient.

    • Elaina M

      Date: 09/27/2023

      PennyMac does not help people of color, seniors or disabled. I’m on a fixed income now and I’ve tried to her a loan modification to make my home mor affordable to my new normal and was denied stating I didn’t have enough income. Even after getting a sizable increase, still denied for the same reason. Applied for a home equity loan. Was pre-approved, but after completing their demographic info. Denied, stating too many collectors were disputing. What does that even mean? I feel like I’m just renting my home until they are able to snatch the home from me. And on top of that I found out my mortgage has been increased. I hoping to get someone other mortgage company to take over my loan. I will never work with PennyMac again and would advise anyone I know not to do business with them if you want to be treated fairly or need assistance so you can keep your home.

    • Ernest P

      Date: 09/27/2023

      From the beginning to the end I have no complaints. The team assigned to me was truly amazing. The communication was great, never was held in limbo on any question or concern. Thank you for being so professional.
      E*****

    • Asif S

      Date: 09/26/2023

      I spoke with a representative an hour ago and he kept getting my name wrong. I suspect that was deliberately as a form of discrimination and mental harassment.

    • John D

      Date: 09/25/2023

      The officers who handle my application were just terrific in mp opinion. I could not have asked for a better team. Thank you team especially Ms. A**** ****. Keep up the good work.

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