Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Farmers Insurance has 1890 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Farmers Insurance

  6301 Owensmouth Ave Woodland Hills, CA 91367-2216

• 

  Farmers General Insurance Agency, Inc.

  18 Pleasant St Ste 303 Brunswick, ME 04011

• 

  Farmers General Insurance Agency, Inc.

  2 Main St Ste 18-104 Biddeford, ME 04005

• 

  Farmers General Insurance Agency, Inc.

  7 Cobblestone Dr Ste 6 Turner, ME 04282

• 

  Farmers General Insurance Agency, Inc

  1600 Division Rd West Warwick, RI 02893

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SIGNED UP FOR CAR INSURANCE AT FARMERS AGENT OFFICE. I WAS QUOTED A PRICE ONLINE AND TOLD THE AGENT MY PRICE. IT WAS FOR ******* A MONTH !!! TOLD HIM IT WAS HIGH AND NEVER PAID THAT PRICE IN MY WHOLE LIFE OF DRIVING FOR MORE THAN 30 YRS. HE INSISTED THAT WAS BEST PRICE HE COULD FIND WITH A COMPANY CALLED *********** INSURANCE. SO I GAVE HIM MY FIRST PAYMENT FROM MY BANK CHECKING ACCOUNT. I ALSO TOLS HIM THAT IS A ONE TIME ONLY PAYMENT FROM THAT ACCOUNT. I TOLD HIM MY NEXT MONTH PAYMENT WILL BE FROM A DIFFERENT BANK AND I WILL CALL IN TO MAKE SECOND PAYMENT. THEN NEXT MONTH COMES AND I CALL TO MAKE PAYMENT AND AFTER WAITING ON HOLD FOR A LONG TIME WITH *********** I TOLD THE SERVICE AGENT I WANTED TO MAKE MY PAYMENT. THEY HAD SAID IT WAS ALREADY PAID. SINCE IM THE ONLY PERSON LISTED ON THIS POLICY I CANNOT UNDERSTAND WHY THEY HAVE BEEN PAID. I ASKED FROM WHAT ACCOUNT WAS PAYMENT FROM '?THE *********** CAR INSURANCE TOOK MONEY FROM MY ACCOUNT FOR ******* AND IT WAS ******** SO I CALL MY BANK AND ASK IF A PAYMENT WENT THROUGH TO ************ THEY CONFIRMED AMOUNT OF ******* WENT THROUGH MY INITIAL BANK I PAID FOR FIRST PAYMENT !!! EVEN AFTER I SPECIFIED TO THE ******************* INSURANCE AGENT NOT TO USE THAT ACCOUNT AFTER FIRST PAYMENT WENT THRU AND A ****** DEPOSIT ALSO.I CALLED AGENT AND ASKED WHY THIS PAYMENT WAS NOT APPROVED FROM ME, TAKEN FROM MY ACCOUNT. HE SAID I HAD TO CALL BRISTOLWEST INSURANCE AGAIN.AFTER WAITING AND MANEUVERING THEIR PRE-RECORDED PHONE SYSTEM FOR 30 MINUTES I REACHED AGENT AND THEY COULDN'T FIND MY POLICY.THEY SAID TO CALL FARMERS AGENT AND HAVE THEM LOOK UP MY ACCOUNT.AFTER BACK AND FORTH TRYUING TO GET MY MONEY PUT BACK INTO MY ACCOUNT THEY STATED I HAD TO WAIT FOR A CHECK IN 10 DAYS. THEN I CALLED BACK AND TOLD *********** TO TAKE MONEY FROM MY OTHER ACCOUNT FOR SECOND PAYMENT. THEY SAID THEY WOULD NEED 2 PAYMENTS FROM THIS ACCOUNT'??THEY PROCESSED A PAYMENT OF ******* AND ******* . I CANCELLED. NEVER GOT FULL REFUND

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/03) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  Our review found that our ********'s account was set up on an Electronic Funds Transfer (EFT) process using the incorrect account information. For this reason, the 1st installment was drafted from our insured's bank account. This payment was reversed and transmitted directly back to the bank account on 6/7/22. We have confirmed that the policy was cancelled per the insured's request and a paper check refund was mailed to her on 6/30/22.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our home owners and auto insurance on July 7, 2022. We received the auto as a credit on our card about 10 days later, but NO CREDIT FOR HOME OWNERS!!! I have tried everything!!!!! I have called numerous times to Farmers Insurance and to our agent. I checked my card today and still no refund. They have given excuses, they had to wait to make sure the ******* was approved by my card. They could not release it if over ********* for up to 10 days. They had to get approval from a different department. We want our ******** back!! They promptly sent us a letter telling us we had cancelled our insurance and after X-X-XXXX no claims could be filed. Yet they have had our money since July 7th. Please help.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 10, 2022/08/03) */
  August 3, 2022
  *************************************
  *** Case Number: XXXXXXX
  Complainant: ****** *******
  Policy Number: XXX-XX-XXXX-X
  Policy Type: Home
  Dear Sir/Madam:
  I acknowledge receipt of your correspondence dated August 2, 2022 and received in our
  office on the same day. It has been forwarded to my attention for investigation and reply.
  Please be advised that we are responding directly to Mr. ******* regarding his concerns.
  Thank you for the opportunity to address this matter.
  Kindest regards,
  **** ** ****** ***
  Corporate Analyst
  Corporate ******** Care Team
  *******************************

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me everyday for the past month. This morning they called me at about 9:06 am CDT. I would like them to stop calling me. I most certainly am not interested in anything that they have to sell. I want this situation put to an abrupt end effective immediately.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Case: XXXXXXX
  
  
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the **********************. We appreciate the opportunity to respond to this inquiry.
  
  As requested, we have placed the consumer's phone number on our Do Not Call list. As a courtesy, we have also added their physical address and email address to our Do Not Contact list. While the information has been added, it can take up to 60 days for the calls cease. We regret any frustration the calls may have caused. Thank you for bringing this matter to our attention.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my home insurance with Farmers to be effective ********** Farmers supposedly sent a reimbursement check of ******** to my home address that I never received nor did I ever even see the check. I spoke with my Farmers agent ***** ******* to ask what had happened with said reimbursement check to which he replied that the check had already been cashed. The question is, who cashed the check? He failed to answer my question and suggested I speak to someone in corporate as he couldn't do anything else to help me. I called corporate and asked them to investigate what happened. After some time, Farmers emailed me a copy of the check and asked who the person was that has signed and endorsed this check. I have never seen that name in my life and I have never met this person. Honestly at this point I am not even sure if ******* really mailed me my check. No one ever informed me, not via email, a letter or a phone call that they were going to be sending this reimbursement check. The only reason I found out was because I called corporate, if not for my initiative no one would have ever let me know that my check was cashed fraudulently by someone else. Farmers is said to be a reputable company who cares for their clients and looks out for their best interest. Y'all sure are staffed and knowledgeable enough to know if anyone falls behind on a payment Farmer sure is quick to contact via phone call, email, mail and reminders that we need to make a payment if not they will cancel whatever plan we have with ******** I've been with ******* from **** to **** and I never failed to make a payment, regardless of them being a pricy insurance company. When I made the choice to cancel I thought this would be a normal process, that everything was going to be fine and processed correctly. A year had passed *** I still don't have an answer on where my money is. I have filed the documentation as was asked from me. I have all of the emails, and the reference number of most of the calls.

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/08/08) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the **********************. We appreciate the opportunity to respond to this inquiry.
  
  It is always our intention to provide an excellent experience for our policyholders and we are sorry for the difficulty this ******** has experienced. We worked with the ******** by phone and provided direct contact information for any further questions.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.
  
  Consumer Response /* (3000, 12, 2022/10/09) */
  Good afternoon,
  
  it has been past the ten days and initially Farmers showed interest in getting this resolved. **** ******* called 8/9 she said she was going to be in charge of this case and she would be the one communicating with us regarding the progress of this getting resolved. She apologized profusely for everything Farmers had done and she herself admitted that this was all ridiculous and stressful. After this call on 8/9 we never heard back from her, we left her voicemails and called but she never answered.
  On Monday 9.26 at around 3:20p I called farmers and they transferred me over to "manager" who was specialized in cases such as mine. ******, and just like with all of my other calls I've had to explain what happened. She said she was going to investigate and she would be in touch with me two weeks and two days passed and still nothing is resolved. On Monday 10/5 at around 2:35p I called farmers again, when they answered I had to explain my complaint again the man who answered gave me the same answer, he was going to transfer me over to a "specialized" team member. When I was transferred someone picked up I asked for clarification on their name to make sure I had gotten it right the person on the other end didn't speak and after a while of it being quiet they hung up on me. There are an absurd amount of calls that I've made. Every single time I call I waste four hours of my valuable time, time that is wasted telling Farmers again and again that we have no idea who the woman is who cashed the check, telling them we have no connection to her. Quite honestly, I am not sure if that check was even mailed to me, if that check even arrived to my mailbox. I wasn't notified that I would be getting a reimbursement check via email, phone call and sure wasn't notified by my inept insurance agent ***** *******.
  One thing that has been very clear is that Farmers does not care to inform their clients if they are to receive a reimbursement check, but had the issue been that I was behind on a payment I would be getting cals, emails, letters until I was caught up again. This has been an ongoing issues since 7/21/2021, on 7/27/2021 someone unknown to my family cashed that check, I am not sure how much more information Farmers needs. I am tired, fed up, annoyed that this is still an issue, especially with a company I thought was honest. Farmers is now in my opinion one of the worst insurance agencies, their customer service is atrocious, they don't care about their customers or in this case their ex customers. I will not stop until this is resolved and I will not let the company forget about this either.
  
  
  Business Response /* (4000, 14, 2022/10/18) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  We have reached out to our customer and are in the process of providing him with a final resolution to this issue shortly.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.
  
  Consumer Response /* (3000, 12, 2022/10/09) */
  Good afternoon,
  
  it has been past the ten days and initially Farmers showed interest in getting this resolved. **** ******* called 8/9 she said she was going to be in charge of this case and she would be the one communicating with us regarding the progress of this getting resolved. She apologized profusely for everything Farmers had done and she herself admitted that this was all ridiculous and stressful. After this call on 8/9 we never heard back from her, we left her voicemails and called but she never answered.
  On Monday 9.26 at around 3:20p I called farmers and they transferred me over to "manager" who was specialized in cases such as mine. ******, and just like with all of my other calls I've had to explain what happened. She said she was going to investigate and she would be in touch with me two weeks and two days passed and still nothing is resolved. On Monday 10/5 at around 2:35p I called farmers again, when they answered I had to explain my complaint again the man who answered gave me the same answer, he was going to transfer me over to a "specialized" team member. When I was transferred someone picked up I asked for clarification on their name to make sure I had gotten it right the person on the other end didn't speak and after a while of it being quiet they hung up on me. There are an absurd amount of calls that I've made. Every single time I call I waste four hours of my valuable time, time that is wasted telling Farmers again and again that we have no idea who the woman is who cashed the check, telling them we have no connection to her. Quite honestly, I am not sure if that check was even mailed to me, if that check even arrived to my mailbox. I wasn't notified that I would be getting a reimbursement check via email, phone call and sure wasn't notified by my inept insurance agent ***** *******.
  One thing that has been very clear is that Farmers does not care to inform their clients if they are to receive a reimbursement check, but had the issue been that I was behind on a payment I would be getting cals, emails, letters until I was caught up again. This has been an ongoing issues since 7/21/2021, on 7/27/2021 someone unknown to my family cashed that check, I am not sure how much more information Farmers needs. I am tired, fed up, annoyed that this is still an issue, especially with a company I thought was honest. Farmers is now in my opinion one of the worst insurance agencies, their customer service is atrocious, they don't care about their customers or in this case their ex customers. I will not stop until this is resolved and I will not let the company forget about this either.
  
  
  Business Response /* (4000, 14, 2022/10/18) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  We have reached out to our customer and are in the process of providing him with a final resolution to this issue shortly.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.
  
  
  Consumer Response /* (4200, 21, 2022/11/02) */
  Thank you for the response. We have received a call from ******. but the person who called told me that a long time had passed already and that she didn't want to give us false hopes . **** said that there was a high chance that we wouldn't receive the money, but I informed her that Farmers was the one that delayed the process. I just want my money back, I don't want to lose it in the instance that this falls in farmers what more can I do to get my money back?
  
  
  Business Response /* (4000, 23, 2022/11/11) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  We have been in contact with our customer and have provided him with the status of his request to receive reimbursed for the amount of his original refund check. We have confirmed that the refund was mailed to the insured's correct address and was cashed. Because the refund check was cashed, our process is to notify the bank of first deposit and allow them to complete their investigation. We encouraged our customer to reach out to the bank of first deposit to pursue this matter further.
  
  We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy XXXXXXXXXX.
  
  I signed up for Farmers insurance as a new ******** in **** ***. We agreed on an annual price of ********** Over the next 3 months, Farmers increased my rate over 6 times. They added various charges such as "uninsured motorist coverage" and ********** Injury Protection ". I never consented to adding these ************ Each time I had to call them and spend on average 50minutes to resolve the issue. And each time I ask them to take off the new coverage that I never asked for, they would add it back on a week later. I am tired of this happening every week. If I did not have the work flexibility to call them every week to remove these charges, I would have hundreds of dollars of extra coverage I never asked for. Farmers is performing ********* ********* to obtain extra charges hoping that consumers would get tired of fighting them. This is criminal and needs to stop. Please help me.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/01) */
  We have contacted Mr. *** directly to address his concerns. Please close the file. Thank you, ***** ********
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello,
  I am recommending that you investigate Farmers for predatory practices towards consumers. Each time I called a customer service representative, they assured me that this issue would not happen again. Several times, I asked them to follow up with me by sending me an email, and they never did. Several times, I asked to get called back by a manager, and no one ever called me. In total, I had 8 different price increases in the past 2 months. All of these extra coverage were added to my policy without my consent. In total, I had to call their main customer service line 11 times, each time for an average of 50minutes. It is despicable that these automatic coverage additions affect the most vulnerable people. Those who were not able to call back 11 times would have been stuck with hundreds of dollars of extra involuntary coverage costs. Farmers didn't even refund me; Instead, they reduced my monthly payments. The insurance industry profits off payment float. Each time they overcharge a customer, they are essentially gaining an interest free loan. They use these free loans to invest the investment arm of their business. With interest rates increasing, these predatory interest free loans they are forcing out of the pockets of ordinary people are really valuable. Please investigate these predatory practices. I have attached every forced coverage addition Farmers added to my policy without my consent.
  
  
  Business Response /* (4000, 9, 2022/08/08) */
  We have contacted the ******** directly to resolve his issues. Please close the file. Thank you, ***** ********

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner, ***** ****** and I are in the process of purchasing a home in ** and needed to get a home insurance policy. After researching quotes, on ******* we received a call from Farmers Insurance (XXX-XXX-XXXX) and we were connected and spoke with agent ****** ******* who collected our information, including payment information and provided us with a quote for home and auto insurance ***** and ******* We were charged **** for the home insurance policy on ******* (attached are transaction details from the bank). We were told that there would be documents that would need to be signed and we asked that they be mailed to our current address and not the new home address or preferably we would like to sign them electronically. At this time, we did not receive any documentation for signature, either by mail or electronically. On Monday, ******* we tried to create an account online and were unable to do so. After contacting ******** service, we were told that they were unable to find our policy under any of the numbers that were provided to us or our names. After multiple attempts to contact ****** ****** (called *** number above and XXX-XXX-XXXX), the agent provided the ** ** Card and a policy # in the email on ******* and assured us that we would be able to see it online within ** hours. Policy # in email and attached document did not match. At this point, on ******** more than ** hours later, we are unable to create an online account and after calling ******** service again, the representatives are unable to locate our policy either by the policy number or by our name search. We have called and emailed our agent ****** ****** and a sales supervisor **** ****** ************* ext **** ******************************** ) and received no response. We contacted the ******** service again today to file a complaint and change the agent handling our policy or get a refund, however we were told we need to speak to our agent. At this point we would like to get a refund.

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 5, 2022/08/01) */
  We have contacted the customer regarding her concerns. Thank you,
  
  
  Consumer Response /* (2000, 7, 2022/08/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Farmers has refunded the ***** We are satisfied with the response.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Farmers Insurance took over in place of my previous homeowners insurance recently. I've had the same insurance (MetLife) with my employer ******** for over ** years. For the last *** months as soon as Farmers took over as my new insurer, I keep getting bills for $130 that they say I owe. My insurance is set up in escrow so any amount owed should be taken from that account, but it isn't. I called my escrow account rep last month and had them send Farmers **** even though I still haven't been told why I owe them anything. Around the middle of July I received a *********** letter from Farmers that if we didn't pay this **** they would turn it over to a collection ******* even though they should've already been paid. When I contacted them yesterday because I received yet another **** bill, after waiting ** minutes on hold to speak to an incompetent ******** service rep that couldn't hear a word I was saying because of all the noise in her background, she ended up putting me on hold then ******* up on me so I never got an answer for why I owe Farmers any additional money other that what they should be getting from ******* No one has given me an explanation for why I owe them anything and it's very ********* to get a *********** letter from my new insurer that I didn't even ask to be switched to. They seem to just want to add on additional charges without explanation then send *********** ******* if customers don't just trust them and pay whatever they say is owed. I shouldn't be paying anything out of my pocket because they should be working with my escrow to receive their payments, and just adding an additional **** without explaining why isn't the way a new insurer should conduct business. Also, on **** my wife paid them **** out of pocket due to their threatening letter that I would like *********** It's not my problem if they can't work with my ****** to get whatever payment is *********

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/29) */
  We have responded directly to the ******** regarding his concerns. Thank you.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An insured driver with ************, I have her name and all related documents for the accident, hit my car from back (rear), clearly she was at fault without doubt. ************ has denied the claim because their insured driver is not replying their calls. This is just sounds strange reason to deny clear claim like mine. it is small claim, around $ ***** yet ************ is trying to get a way with this claim because their driver is not picking up the phone. This is just strange reason and unacceptable.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 10, 2022/08/10) */
  Thank you for notifying us of the concerns presented to the **********************. We appreciate the opportunity to respond to this inquiry. Mr. ******* has been provided with our position with respect to his claim against our insured. Should he have any questions, we encourage him to contact Claims Supervisor ******** ****** at (XXX) XXX-XXXX. Should anyone have any questions regarding this response, please contact me at (XXX) XXX-XXXX or by email at ***********************************
  
  Sincerely,
  ******************************
  
  ****** ******
  Claims Consultant
  Claims ******** *********

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my auto insurance in ******** *** **** and just received a renewal notice. I called the office listed on the policy and was told that I had not filled out and returned a form. They have refused to cancel or send the cancellation form to my daughter until I provide them with proof that my auto was salvaged. I should be able to cancel a policy simply because I do not want to use this company. I requested to cancel now so that they will stop charging me for insurance on a vehicle I have not owned for 2 years. I will supply the document they request once I am able to get in touch with the salvage yard and get a copy. They will only say the payments I have made are over ***** so far. I am ** years old and feel that they have taken advantage of this situation. I don't look at email or accept calls from phone numbers I do not recognize. There are too many people out here scamming us older adults. When you call to cancel a policy it should not matter why. They took my coverage over a phone call so why did they not cancel my policy based on my phone call of ******** *** ***** They didn't require anything in writing when they issued the policy they just took my payment info and started the policy. So end my policy the same way you started it.I would like a full refund of everything they have collected since my phone call on ********

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/29) */
  We have contacted Ms. ***** directly to ask for a policy number as we cannot locate a policy based on the information recieved. However, we have not heard back from the customer. Please close the file and reopen if you receive any other information. Thank you, ***** ********
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The policy number is XXXXXXXXXX. They asked for this info on **** and I have provided it today
  
  
  Business Response /* (4000, 9, 2022/08/01) */
  August 1, 2022
  *** *********************************
  *** Case Number: XXXXXXX
  Complainant: ***** *****
  Policy Number: XXX-XX-XXXX-X
  Policy Type: Auto
  Dear Sir/Madam:
  I acknowledge receipt of your correspondence regarding the above referenced consumer.
  It has been forwarded to my attention for investigation and reply.
  Please be advised that we are responding directly to Ms. ***** regarding her concerns.
  Thank you for the opportunity to address this matter.
  Kindest regards,
  **** ** ****** ***
  Corporate Analyst
  Corporate Customer Care Team
  *******************************

• Initial Complaint

  Date:07/24/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the second week of March 2022, I reach out to different auto/homeowners insurance companies to receive quotes from them to see if I can save money on my current insurance. I reached out to ******** Meyers Insurance agency; I had talked to her several times by phone & text messages. She is a broker in the insurance business, so she has access to several insurance companies. After giving her information on my vehicles & home which I wanted to bundle these two things together, she said she needs a form of payment from me. I told her that all's I wanted from her was a quote ONLY, she insisted that I had to give her either a credit card, my bank account card number and she assured me she wouldn't be using it! That it would stay in my file. I had to beg her to send all the insurance documents to me so that I could look them over to make sure everything on my auto's & homeowners' information was correct. Well, it wasn't, and I crossed out the wrong information that was on these documents and but in the correct description. What she done was send into the headquarters of Farmers Insurance office paperwork and my credit card information. My current insurance on both vehicles or house wasn't to expire till ***** *** ***** So on March **** or ***** I received from my credit card company that Farmers drew out of my account ******** After weeks of fighting with her Farmers returned my money back to my card. Now they are saying I owe them money which I never signed any agreement with them. I have talked with Farmers many many times and got no were with them, they send out notices and calls weekly wanting money from me. I am asking the *** to tell them to stop harassing me and to destroy any of the paperwork that was given to them from agent ******** ****** I was just asking for a simple quote caused all these issues. I have stayed with my present insurance company and been with them for five years now. Please have Farmers Insurance Stop ********* ***

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/26) */
  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the *********************** We appreciate the opportunity to respond to this inquiry.
  
  It is always our intention to provide an excellent experience for our policyholders and we are sorry that this ********'s expectations were not met. We have spoken with our ******** to resolve the issue and provided a written explanation of what transpired via email. We have provided our contact information if further assistance is necessary.
  
  We thank you for your time and attention to this issue, and we apologize for any inconvenience that we may have caused. If we can be of further assistance, please contact us.
  
  
  Consumer Response /* (2000, 7, 2022/07/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  On July 26, 2022, I received an email from ***** complaint department supervisor covering homeowner's policies, and I talked with her over the phone. She apologized to me on behalf of Farmers Insurance company, and she informed me that if I should get any future notices from Farmers Insurance in the mail, email, or text, I should inform her about this.
  
  Then around 4:00 PM this same day, I received a voice mail from ***** with Farmers Auto Policy Division*****************., she told me she also wanted to apologize for the way Farmers Insurance had handled these events and wanted to let me know that she was cancelling the auto policies. I also called her up and talked with her by phone.
  
  I want to reach out to the *************************** as well as to the other****** that got involved with my dispute. I don't think without their help this dispute with Farmers Insurance would have not come to a conclusion.
  
  As long as I don't receive any more threats from Farmers Insurance Company or their independent insurance agents, I am satisfied with them settling my dispute and their apology's they had offered to me.