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Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,827 total complaints in the last 3 years.
    • 603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about the second week of March 2022, I reach out to different auto/homeowners insurance companies to receive quotes from them to see if I can save money on my current insurance. I reached out to ******** Meyers Insurance agency; I had talked to her several times by phone & text messages. She is a broker in the insurance business, so she has access to several insurance companies. After giving her information on my vehicles & home which I wanted to bundle these two things together, she said she needs a form of payment from me. I told her that all's I wanted from her was a quote ONLY, she insisted that I had to give her either a credit card, my bank account card number and she assured me she wouldn't be using it! That it would stay in my file. I had to beg her to send all the insurance documents to me so that I could look them over to make sure everything on my auto's & homeowners' information was correct. Well, it wasn't, and I crossed out the wrong information that was on these documents and but in the correct description. What she done was send into the headquarters of Farmers Insurance office paperwork and my credit card information. My current insurance on both vehicles or house wasn't to expire till ***** *** ***** So on March **** or ***** I received from my credit card company that Farmers drew out of my account ******** After weeks of fighting with her Farmers returned my money back to my card. Now they are saying I owe them money which I never signed any agreement with them. I have talked with Farmers many many times and got no were with them, they send out notices and calls weekly wanting money from me. I am asking the *** to tell them to stop harassing me and to destroy any of the paperwork that was given to them from agent ******** ****** I was just asking for a simple quote caused all these issues. I have stayed with my present insurance company and been with them for five years now. Please have Farmers Insurance Stop ********* ***

      Business Response

      Date: 07/27/2022

      Business Response /* (1000, 5, 2022/07/26) */
      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the *********************** We appreciate the opportunity to respond to this inquiry.

      It is always our intention to provide an excellent experience for our policyholders and we are sorry that this ********'s expectations were not met. We have spoken with our ******** to resolve the issue and provided a written explanation of what transpired via email. We have provided our contact information if further assistance is necessary.

      We thank you for your time and attention to this issue, and we apologize for any inconvenience that we may have caused. If we can be of further assistance, please contact us.


      Consumer Response /* (2000, 7, 2022/07/26) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      On July 26, 2022, I received an email from ***** complaint department supervisor covering homeowner's policies, and I talked with her over the phone. She apologized to me on behalf of Farmers Insurance company, and she informed me that if I should get any future notices from Farmers Insurance in the mail, email, or text, I should inform her about this.

      Then around 4:00 PM this same day, I received a voice mail from ***** with Farmers Auto Policy Division*****************., she told me she also wanted to apologize for the way Farmers Insurance had handled these events and wanted to let me know that she was cancelling the auto policies. I also called her up and talked with her by phone.

      I want to reach out to the *************************** as well as to the other****** that got involved with my dispute. I don't think without their help this dispute with Farmers Insurance would have not come to a conclusion.

      As long as I don't receive any more threats from Farmers Insurance Company or their independent insurance agents, I am satisfied with them settling my dispute and their apology's they had offered to me.

    • Initial Complaint

      Date:07/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agent ***** ***** XXXXXXXXXX his info for bristol west. I got insurance in April before my tags expired, he gave me the wrong effective date so I wasn't able to get tags before they expired. I got a letter in the mail about cancelling my policy (I paid 3 months in advance) they mailed me a check for the remanning 2 months I had pre paid. I deposited the check of ******** they cancelled the check and my bank charged me ****** for the bounce fee. He told me his office was on ***** river drive in ********* ******** and theres not one in ********** He texts , & calls me every day of the week and any time on his personal cell number. I don't have automatic payments set up and I paid for a month I didn't need to. He offered me coverage up until August 25th for the mistakes. He's offered to cash app me out of his own money ****** to try to convince me to try to stay with the company. Told me he has the cheapest rates and anyone else would charge me more. Once I told him I was contacting better business bureau he started yelling at me and hung up on me. Continued to text me afterwards saying he will be ********** my policy on Monday ***** ****** And after I said I was contacting BBB he got really aggressive and upset and very **************

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/03) */
      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      It is always our intention to provide an excellent experience for our policyholders and we apologize for any inconvenience caused. We have spoken with our ******** directly and have followed up with her by email and resolved this matter. This consumer has our contact information should she have any further questions.

      We thank you for your time and attention to this issue. If we can be of any further assistance, please contact us.

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 9th my vehicle was rear ended by another driver. That driver is insured by Farmers insurance. I have been trying to get them to make me whole again since then. This was my transport for my family of 7 and we really need it.
      The accident happened in ****** ******** but we live in ******** ****** and were forced to leave it there as we didn't know if it would make it back to ********

      I have been patient and done most of the communication initiation with the responsible party's insurance company. I have talked to agents and adjustors, **** ******** and have been treated in a hostile and dismissive manner. I need my vehicle fixed and a rental until it is fixed.

      I could use some assistance and intervention from your company in getting this matter resolved. It is coming upon 6 weeks and I feel I am being strung along and overlooked while my family suffers because of this. Emotionally I am drained and beyond the point of believing they are working for my family's best interest.

      Please help,
      ******* *******

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Proposed BBB Response
      We are responding to the BBB's inquiry received regarding the above-referenced claim. In the inquiry, Ms. ******* expressed dissatisfaction with the handling of her claim. We appreciate the opportunity to review this matter.

      After review, our file reflects that we have concluded our investigation and have Ms. *******' claim assigned to our total loss department to conclude her property damage claim. As soon as Ms. ******* has provided us with the required paperwork, we will issue the remaining owed total loss settlement.

      We regret any frustration Ms. ******* experienced as a result of our claim handling. Should Ms. ******* have additional questions, we ask that she contact Field Claims Supervisor, ***** ****** at (XXX) XXX-XXXX.


      Consumer Response /* (2000, 7, 2022/08/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/22/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Policies #XXXXXXXXX and #XXXXXXXXX

      I received my Farmers Insurance auto and homeowners renewal notices effective on ********* expiring on ********* in early **** ***** Noticing a sizable increase in both policies, I searched and found I could and did save over ***** On June 16, **** I **************** Farmers ******** service and advised them I would not be renewing our insurance with them. The service rep took my info then forwarded my call directly to the agents office. A gentleman by the name of ***** answered and I repeated my request to him. I then followed up with an email to the Agent with the request for record purposes. I am glad I did. Later that evening I received a call on cell from agent **** who made a very sorry attempt to keep my business. I simply told him to contact me next year.
      On ********* Farmers Insurance attempted to charge my credit card ***** also attempted to bill my mortgage company for the premium. Now today I received in the mail a late notice with the threat of late fees. This Is ******
      I would appreciate your help.
      *** in ********

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/28) */
      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the **********************. We appreciate the opportunity to respond to this inquiry.

      It is always our intention to provide excellent service to our customers and we were disappointed to learn of this ********'s concerns. We have responded directly to the ******** with additional information. We have confirmed that both policies are now cancelled as requested and the ******** has a $0.00 balance due.

      We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.


      Consumer Response /* (2000, 7, 2022/07/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      It was the correct solution. thank you

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Gulf War Service-Connected Disabled Veteran and recently diagnosed with ******** ******* the last problem that I want, or need is to enter another war. Except, this time it isn't a foreign enemy, but ******* ********** a ************ and ****** ************ insurance company.

      Several weeks ago, my wife was involved in an automobile accident in our **** *** ****** It was the other driver's fault and rather than following through on a claim with our insurance company and paying a deductible, we filed a claim with the other party's insurance company. Farmers deemed our vehicle a total loss and their insurance adjustor (de)valued our BMW, which had ******* miles and great condition, at *******

      Farmers Insurance uses the dishonest total loss vehicle appraisal system, Certified Collateral Corporation (CCC), which has settled in multiple class action laws suits and paid out millions of dollars in settlements. CCC created their own "valuation" metrics, which has consistently proven to be bias in favor of the Insurance companies by undervaluing the appraisal of vehicles.

      Farmers essentially has a "take it, or leave it" stance. Subsequently, I sought appraisals from two different vehicle appraisal companies. I provided them with the VIN, photos of our BMW pre-collision, and a copy of Farmers's CCC total loss evaluation. Both of these companies independently appraised my vehicle at ********** That is not coincidental! Furthermore, they expressed appalled by how much Farmers attempted to ******** me, saying "we usually expect to see a difference of a few hundred dollars, but ***** is ************* Yet, they weren't necessarily surprised because Farmers appraisal was based upon *** and even they stated it's used to under value total loss vehicles in the best interest of insurance companies.

      I have an extremely rare cancer due to chemical exposure while serving my country, and now I have to fight for something that's equivalent to a $0.01 to Farmers

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/08/08) */
      We thank you for bringing this matter to our attention. It is always our intention to provide excellent service and we apologize for having disappointed the consumer. Our file is now closed as we have been informed that Mr. ******* is pursuing his claim with his own insurance carrier.

      Should Mr. ******* have any questions regarding this claim, he may speak with Claims Supervisor **** ****** at (XXX) XXX-XXXX.

      Sincerely,
      Illinois Farmers Insurance Company
      ****** ******
      ******** ********* Consultant
      Claims ******** *********
      (XXX) XXX-XXXX

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January of 2022 I received a notification from the Secretary of State of Illinois that I needed my insurance agent to provide proof of insurance on my 2001 ****** ******** motorcycle as they had selected my VIN number and no insurance information was listed. I called my insurance company, Metropolitan Casualty Insurance Company, and told them I had received notice from the state that they needed to show the state that I indeed had current insurance coverage. They took my information and the information from the letter and assured me they would take care of it.July I tried to renew my license plate tags with the secretary of state and was informed that my license plates are suspended and I am not to be driving the vehicle. I called the Secretary of State's office and the representative asked me several times if I had valid insurance on January 12,2022 to which I answered yes, and he wanted to confirm it was for Illinois and I said it was. He said then all I needed to do was contact my insurance provider and have them log into the state website ************* for reference number XXXXXX and provide proof of insurance "It takes 10 seconds" the representative told me.I called MetLife insurance and talked to a representative for over an hour trying to explain what needed to be done. I asked to speak to her supervisor and was denied. At first she told me she couldn't help me then assured me it would be taken care of in 24-48 hours. Its been 4 days and my plates are still suspended.Policy #XXXXXXXXXXThe state requires this information to come from the insurance company, they will not accept my valid insurance card for some reason. I want a refund for the year to date that I've paid for insurance on my motorcycle since I've been unable to ride it because the plates are suspended due to negligence on Melife to verify coverage to the state as requested.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/25) */
      July 25, 2022
      BBB of Los Angeles and Silicon Valley
      BBB Case Number: XXXXXXX
      Complainant: ***** ****
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Motorcycle
      Dear Sir/Madam:
      I acknowledge receipt of your correspondence dated July 22, 2022 and received in our
      office on July 25, 2022. It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to Mr. **** regarding his concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      ***********@farmersinsurance.co

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A insurance agent for farmers took money out of my Bank account for a policy in which he did not in any way have to start on my behave. In result of this over $500 was withdrawn on my account. I notified Farmers main number and the agent about this withdraw and both said it would be refunded and to this day is has not been refunded.

      Business Response

      Date: 08/12/2022

      Business Response /* (1000, 5, 2022/08/01) */
      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the **********************. We appreciate the opportunity to respond to this inquiry.

      We reached out to the ******** by phone and confirmed they have received the refund.

      We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Foremost Insurance Company which is part of Farmers Insurance is refusing to be fair and pay an estimate that I received from my body shop of choice which is Crash Champions Collision Repair. I drove my vehicle there to get an estimate for the damages and their estimate was for the amount of **********
      Foremost Insurance Company asked for pictures of the damage and they have sent me their low estimate for the amount of ********* based on the pictures requested by the claim adjuster. I don't feel it's fair what Foremost Insurance or Farmers is doing to customers and would like to know why they are refusing to pay a fair estimate i have received from Crash Champions Collision Repair. The adjuster cannot fully see the damage based on the pictures, this is why people send in their cars to get estimates.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 5, 2022/07/29) */
      Dear Better Business Bureau,
      Thank you for your correspondence concerning a matter brought forth by ******* ******. We take the ******** experience seriously and appreciate the opportunity to respond.
      Our records reflect that the estimate obtained by Ms. ****** from Crash Champions Collision Repair is a ******** pay estimate. Crash Champions Collision Repair is part of our Guaranteed Repair Program and the estimate we provided is based on our contracted labor rate with them. We have attempted to reach out to discuss the differences in the estimates with Ms. ****** but have been unable to reach her to date.
      Should Ms. ****** have any additional questions regarding this claim she may contact claims supervisor ***** Summers at (XXX) XXX-XXXX or claims manager **** ***** at (XXX) XXX-XXXX.
      Sincerely,
      Foremost Insurance Company Grand ******* ********

      ***** *********
      Senior Customer Relations Consultant
      Claims Customer Relations

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ********* I called Farmers Insurance about policy number XXXXXXXXXX. I had purchased **** ******* ******* and wanted to add it to my policy. I also wanted to remove the **** ******* **** and was just going to transfer the plates to ******* at registry. Since the I held the title for the *******, I told The farmers agent that I did not want comprehensive or collision. The agent told me I had to have it and put it on anyway. This increased by policy by over **** per year. The ******** service with this company is ****** It feels like they are on a bad cell service connection that keeps breaking up and you can hear a baby ****** in back ground. What should have been a ** minute transaction took over 3 hours and still got nothing accomplished. I feel that I should not be forced to add comprehensive and collision. Since This happened,I got a better quote from a different insurance company. I am seriously considering switching companies but I am afraid they will keep billing me ******* Not sure what to do, I feel this company should be shut down for their shady practices or sued which I am sure is going yo happen to this company in the near future, if they don't stop ******** money from their customers by ***** and making someone get coverage that is not **********

      Business Response

      Date: 07/21/2022

      Business Response /* (1000, 5, 2022/07/21) */
      July 21, 2022
      *************************************
      *** Case Number: XXXXXXX
      Complainant: ***** *********
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Auto
      Dear Sir/Madam:
      I acknowledge receipt of your correspondence dated **** *** **** and received in our
      office on the same day. It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to Ms. ********* regarding her
      concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      *******************************


      Consumer Response /* (2000, 7, 2022/07/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I will accept this response. Hopefully, they can provide better training to their ******** service representatives to avoid future issues.

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New vehicle purchase *********
      Farmers was contacted to prepare insurance binder and *** for registration transfer.
      Binder was completed, however *** was not.
      ********* ******* ** attempts to request *** be completed on ***** ***** **** without response.
      Hold time had equaled ** hours cumulatively and has received 3 different email or fax numbers to contact each time.
      Was provided an email address that was not valid and links that were not routed correctly.
      Feeling extremely ******** and ********** with ******** service.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/21) */
      **** *** ****
      BBB of Los Angeles and Silicon Valley
      BBB Case Number: XXXXXXX
      Complainant: **** ********
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Auto
      Dear Sir/Madam:
      I acknowledge receipt of your correspondence dated **** *** **** and received in our
      office on **** *** ***** It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to **. ******** regarding her
      concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      *******************************

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