Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,824 total complaints in the last 3 years.
602 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a customer of **********************, for auto insurance. I cancelled my insurance with notice, as required, but they still took a full payment for the following month out of my checking account. They have said they sent out 2 refund checks. I have not received either check, making this more and more frustrating. When I call or chat with customer service, they spend an extraordinary amount of time asking me verifying questions about my account. Including my policy number, name spelled out, dob, entire address, last 4 of social sec.. It's too much!Then, they put you on hold and never come back. They clearly do not have a solution for me and I feel uneasy giving them so much personal information every time I call. I feel scammed at this point. And I need help from the BBB. Thanks!
Business Response
Date: 06/06/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:06/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been trying to cancel with agent since May 04 2025. still nothing has been done and when i call farmers customer service im on hold forever!!! Cant even get my policy canceled! Only canceled cause my rate doubled ...Current policy #***-5008671017
Business Response
Date: 06/06/2025
Case:? 23419145

To Whom It May Concern:?

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.?

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.?
Customer Answer
Date: 06/06/2025

Complaint: 23419145

I am rejecting this response because: agent is a jerk! Wont cancel when asked many times!!! This should go to the **** of insurance!

Sincerely,

******* *******
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is perpetrating an insurance scam. I received a letter dated May 21, 2025, from ***** Le of Bristol West Insurance. The letter alleged that a vehicle I own was involved in an accident on May 8, 2025, and requested my insurance information. I suspected that this was a case of mistaken identity, so I contacted ***** Le to request further information about the vehicle involved in the accident. ***** Le informed me that it was a 2022 Tesla Model Y, so I promptly informed him that I have never owned a 2022 Tesla Model Y. Nevertheless, ***** Le somehow obtained my insurance information and filed a claim anyway. This morning, my insurance company notified me that they had received a report of an accident that occurred on May 5, 2025 (a completely different date from the one ***** Le originally stated).
Business Response
Date: 06/09/2025
Thank you for notifying Coast National Insurance Company of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to provide additional information and address their specific concerns in the complaint above.
Should anyone require any additional information, please contact me at ************** or by email at ******************************************************************************.

Sincerely,
Coast National Insurance Company
****** ******
Sr. Claims Consultant
Claims Customer Relations
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. At this time, I would like to withdraw the complaint.

Sincerely,

*****-June Oh
Initial Complaint
Date:06/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We filed an insurance claim with ******** in March 2023 for a storm June 2022. Claim number 5024511168-1-1 and policy number **********. They deemed our roof a repair job, not replacement. I had to hire an independent adjuster to tell ******** they were discontinued shingles. ******** came out in October 2023 and took a sample. In June 2024, ******** stated the shingles are no longer made and it would be a full roof replacement. We got the scope from ******** and they did not include gutters (did include gutter guards and downspouts) or the flat roof. We emailed ******** and they said flat roof had no damage although the **** on it did. They also did not give a denial letter for the flat roof (which is attached to our main house). Each time they sent a check, they took out our deductible (******* each time). They sent a ******** check we never got, shows not cashed and they didn't reissue a new check. Our independent adjuster was ******* which should never have been needed had ******** done their job the first time. We paid ********* for gutter guards, downspouts and pergola which ******** only reimbursed ********* (short ********). We also want ******** to pay for the flat roof. A full roof replacement includes the entire roof and if it didn't, we should have gotten a denial letter.
Business Response
Date: 06/10/2025
We have reviewed this matter, and determined no additional consideration is owed for Ms. ********** claim. Her roof was initially determined to be repairable, and initial documentation indicated a product that would provide a reasonable match to her existing shingles was available. It was not until later that it became apparent her shingles were discontinued, and a match was not available. At that time, we updated our estimate to reflect the full replacement of her roof and shingles. Her homes flat roof and gutters sustained no damage, which is why their replacement was not included in our estimates, nor was any formal denial necessary. Regarding the deductible, although it was reflected in each instance where payment was issued, the amount was only deducted once from the total replacement cost owed for the covered damage. We find no record of any additional $1,000.00 payment being owed or issued at any time. Finally, we are not responsible for the costs associated with Ms. ********* hiring a public adjuster, nor did we have any involvement in their agreement. We are sorry we cannot respond more favorably.
Customer Answer
Date: 06/10/2025

Complaint: 23412968

I am rejecting this response because it is a pathetic response. The ******* check was issued in November 2024. Hence, why I have a lawyer.

Sincerely,

**** *********
Business Response
Date: 06/12/2025
We are sorry you remain dissatisfied. Your attorney is free to provide any additional information for review.
Customer Answer
Date: 06/12/2025

Complaint: 23412968

Resolution rejected by consumer.

Sincerely,

**** *********
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 13 I paid Farmers $390 for umbrella ins policy Feb. Farmers cancelled my Auto Insurance Policy April 17 Farmers cashed the check for the umbrella policy Umbrella policy applies to home and auto insurance combined April 29 bill for $263.94 sent by farmers, "auto and house ins discount does not apply"April I asked for $263.94 deducted from $390 and balanced sent to me Numerous phone calls to agent, put on hold for twenty to 30 minutes and told case is under review.May 22 emailed sent " umbrella policy canceled, balance doe $172.70
Business Response
Date: 06/04/2025
In response to the customer's inquiry regarding the payment of $390.00 on March 13 towards their umbrella policy, this amount was due for the full year term. The customer made a payment of $358.00, which was cashed and applied to their umbrella policy billing account on March 17, not April 17.

The customer also mentioned the cancellation of their auto policy by Farmers. The auto policy was canceled due to non-payment of the premium. Billing notices were sent with a due date of February 24, and a cancellation notice was issued for March 13, advising that if payment was not received, the policy would be canceled effective on the renewal date. When payment was not received by March 17, the cancellation of the auto policy was processed, effective the renewal date of February 24.

The billing statement referenced by the customer for $263.94 reflects the amount by which the home policy premium increased due to the removal of the multi-policy discount following the cancellation of the auto policy. Consequently, the customer was no longer eligible for the auto/home discount on their home policy, and the premium was adjusted accordingly.

The customer claimed to have requested that the payment applied to their umbrella policy from the previous month be used towards the premium owed on the home policy. However, since that payment was already applied to the umbrella policy premium, no credit was available to transfer to the home policy. Therefore, the customer needed to make an additional payment to cover the premium owed on the homeowners policy.

Regarding the email sent on May 22, which the customer mentioned, it was a confirmation that we processed their request to cancel the umbrella policy effective May 21. This was not a statement for premium owed but a confirmation that a credit of $172.70 was being refunded to them. This credit was issued as a paper refund check and is still outstanding.

The auto policy that was canceled upon renewal has a zero account balance, and the active homeowners policy has been paid to date, with no premium owed for the remainder of the term, provided no other changes are made.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got homeowners insurance filed claim for hail damage to roof replacement cost was close th ****** company informed me that my deductible was 5 percent of the insured homes value my out of pocket cost was around ****** so didn't get a new roof that was in April of current year then may 17 2025another hail storm broke windows damage to garage door all the gutters on house and shopped my ****** dollar fence. Fence, shop,gutters,garage door, patio awning are all made of metal filed claim adjuster calls to set up day and time to come out then informs me they don't cover any structure made of metal that's damaged by hail. What? When they came to my property to take pics. To get my policy started they never said anything metal would not be covered for hail damage so now I have roof that's surely totaled by the second storm and windows broke and fence and gutters and garage doors beat to pieces and patio awning and a ******* dollar shop (metal) that's beat to h*** and now they say they don't cover anything metal that receives hail damage then what am I paying them 5000 dollars a year for if I had ****** dollars to pay for a ****** dollar roof what am I paying them for have never heard of a 5 percent of the homes insured value deductible
Business Response
Date: 06/03/2025

P.O. Box 2910
Shawnee Mission, *******; 66201-1310
Fax: **************
***********************************************************************

Case:23389859

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB I am writing to follow up on a claim that was filed on June 21, 2024. I have a Nationwide policy with liability coverage only, as my vehicle was involved in the incident.On that day, another vehicle passed me in a way that caused me to drive off the road. As a result, I hit multiple trees and was ejected from my car. The other vehicle left the scene while I was injured on the roadside. I was severely hurt and required ambulance transportation. My son was also in the vehicle at the time of the accident.The other party is insured through Farmers. I filed a claim with Farmers, and despite a full police report indicating their insured was at fault, they have refused to accept responsibility. I need my vehicle repaired and my medical bills covered as a result of this claim.Nationwide's and Farmers' subrogation departments have already determined the other party was at fault, and they are being represented by Farmers. However, Farmers continues to deny liability.I have attached a copy of the police report for your review. Could someone please look into this matter for me and follow up with me at your earliest convenience?Thank you for your time and attention to this urgent issue.I am unable to attach the full policy report at the moment. However, I would be happy to email it over as soon as someone can reach out to me directly.
Business Response
Date: 06/05/2025
We take customer service very seriously and escalated your concerns to our Claims Leadership team to review. Our file reflects that on June 2, 2025, you spoke with Field Claims Supervisor ***** ******** to discuss your claim and concerns. A copy of the claim denial was sent to you the same day. We apologize for any frustration you may have experienced as a result of this claim.
Customer Answer
Date: 06/06/2025

Complaint: 23389980

I am rejecting this response because: I am writing to reject the decision regarding claim, as I firmly believe the accident was not my fault.

As detailed in the police report, the other driver caused the accident by driving on the wrong side of the road and forcing me off the road. This individual should not have been traveling in that manner and subsequently fled the scene, filing a police report in a different county.

Furthermore, my insurance provider has reviewed this claim and concluded that Farmer is incorrect in their assessment. They have indicated that ****** should accept liability and cover the damages.

Given the police report findings and my insurance company's assessment of fault, I am requesting a clear explanation as to why coverage is still being declined in this matter.

Sincerely,

******* ********
Business Response
Date: 06/13/2025
We understand that Mr. ******** disagrees with our position, and regret the frustration he has experienced. We maintain that our claim was was thoroughly investigated, and as no new information has been provided, our position remains unchanged. ******************* have any additional questions, we encourage him to contact Field Claims Supervisor ******* ******* **** at **************.
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Farmers Insurance is not paying total cost of my ambulance ride after a car accident. The accident was considered to be caused by the other driver. My car was totaled and I was taken to the hospital via ambulance for a possible chest injury. Farmers Insurance did pay for the value of my car and the hospital costs. They were pretty good about that but have rather poorly handled the bill for the ambulance ride. Below is a timeline for the ambulance ********* of accident: 09/26/24 Farmers Insurance Claim Number: 5032687135-1-4 Phone Number of Claim Representative: ************ Date of 1st Ambulance Bill: 01/10/25 Date of Final Notice for Ambulance Bill: 04/25/25 Date of Partial Payment (1/2 of bill) of Ambulance Bill by Farmers: 05/02/25 Request by Ambulance Company for payment of remaining Ambulance Bill balance: 05/17/25 I have forwarded the bill for the remaining bill balance to the Farmers Insurance representative. They have not had a chance to reply but the accident occurred eight months ago, it was determined to be fault of the other driver (he has Farmers Insurance). Why didn't they pay the full balance of the ambulance bill? The ambulance company (***************************) is expecting me to pay the balance of the bill by 06/15/25. I am requesting your assistance in having Farmers Insurance pay the balance of the ambulance bill. I thank you for any assistance you can provide,
Business Response
Date: 06/03/2025
We are in receipt of your inquiry with the Better Business Bureau. In your inquiry, you expressed dissatisfaction with the handling of your medical bills. We appreciate the opportunity to review and respond.
We take customer service seriously and have escalated your concerns to the Claims Leadership Team overseeing your claim. Our records reflect that ***************************** had accepted our settlement offer for funds relating to your injury. We have escalated the matter with their company to inquire why they are seeking additional funds from you. As soon as we have heard back from them, we will promptly provide you with an update.
We regret any frustration you may have experienced as a result of our claim handling. Should you have additional questions regarding your claim, we ask that you contact Field Claims Supervisor, ***** ******, at *************.
Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a 10k bill for their insured person vehicle repairs which I am not supposed to receive it, repwest should have covered as I had two claims open with them, they told me everything has been covered and I don't need to worry about anything. then, i received a bill from farmers insurance, I try giving that person call in subrogation department, I even emailed couple times but no response at all, all of sudden I received a debt collection bill, and I am extremely depressed now.
Business Response
Date: 06/04/2025
It is always our intention to provide excellent service when handling claims, and we apologize for any inconvenience caused. We have resolved this complaint and closed our subrogation efforts, so the consumer should not be contacted further. Upon reviewing the file, we found that we were initially informed by the consumer and his insurance carrier that there was no coverage for the loss, which led to direct contact with the consumer. However, we have now learned that the claim for our insured was paid by the other insurance carrier.

Should anyone require any additional information, please contact me at ************** or by email at ******************************************************************************.

Sincerely,
FARMERS INSURANCE EXCHANGE
****** ******
Sr. Claims Consultant
Claims Customer Relations
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Background:An auto collision occurred on 5/16/25 wherein I was rear-ended by a large pickup truck in a work zone of Highway 131 in ************. I have been attempting to move forward with repairs for seven days, placing over 20 phone calls to six different Farmers employees. This has caused significant disruptions to my ability to perform my job at work.Details:Farmers attempted to declare my car, a 2012 Dodge Avenger with under 39k miles, a total loss based on comps (comparable vehicle valuations) using a third-party software platform that customers cannot access without a paid subscription. These comps utilized by Farmers were of significantly higher mileage vehicles. Additionally, the mileage calculation adjustment utilized in determining the value of my vehicle is $0.0068/mile; i.e., 100k miles on a vehicle is valued at $680. The use of higher-mileage vehicle comps skews the proposed valuation downward, leading to an erroneous total loss declaration.After voicing my concerns regarding the skewed data, Farmers re-valued my car multiple times, increasing by 11%. However, the revaluations continue to utilize higher-mileage vehicles, and continue to ignore the low mileage of my vehicle. (Example: The value of an identical car with 380 miles would be adjusted down by $261 to determine my cars value. However, the value of an identical car with ******* miles would be adjusted up by $674 to determine my cars value.)The total repair quote is less than $250 away from being considered repairable by Farmers. I am confident that symmetric bracketing of these comps will easily disposition my car as repairable: For each comp of 68k miles (30k more miles), a comp of 8k (30k fewer miles) should be utilized. This will negate the skewed data used to value my extremely low mileage vehicle and allow for its repair to proceed. Note: Farmers has refused to allow me to cover the monetary difference between their estimate of my vehicles value and the cost of repair.
Business Response
Date: 06/02/2025
Dear Better Business Bureau,
Thank you for your correspondence concerning a matter brought forth by *** ********. We take the customer experience seriously and appreciate the opportunity to review the matter and respond.
Our file reflects that Mr. ********* vehicle was determined a total loss based on the estimate to repair the vehicle, the likelihood of additional damage being found once the vehicle is torn down for repairs, and the salvage value of the vehicle. Mr. ******** has opted to owner retain his vehicle and payment for the owner retained value of the vehicle was issued to Mr. ******** on May 27, 2025.
We regret any frustration Mr. ******** experienced during the handling of his claim. We appreciate his business and value him as a customer. Should Mr. ******** have any additional questions regarding his claim we encourage him to contact us directly.

Sincerely,
Farmers Insurance Exchange

Customer Answer
Date: 06/05/2025
Hello,
My thoroughly detailed complaint was not in any way addressed in this generic response.
In addition to the original complaint, I have the following additional items to add to the complaint:

- I was asked to perform my own vehicle comps.Farmers omitted nearby comparable vehicles of similar mileage easily located on ******** and autotrader.com.This further supports my original complaint that Farmers use of higher-mileage vehicles skewed the valuation of my vehicle. This part of the original complaint is still awaiting a response.
- I was informed by Farmers that Michigan residents cannot obtain more than a single quote for repairs. I believe this to not be the case in ********. Please provide additional information supporting your claim that Michigan residents are prohibited from obtaining more than one single quote for auto repairs.
- The single shop to which Farmers directed me for a repair quote was superseded by someone (who?) at Farmers. Please provide an explanation as to why a Farmers-affiliated shop's quote for repairs is deemed erroneous by Farmers, and the qualifications of the individual who rejected the quote.
Regards,
***
Business Response
Date: 06/16/2025
Dear Better Business Bureau,
Thank you for your follow up correspondence concerning a matter brought forth by *** ********. In his inquiry, Mr. ******** expressed continued dissatisfaction with the claim handling. We appreciate the opportunity to review the matter and respond.
We take customer service seriously and Mr.********* concerns were escalated to the claim supervisor. Our file reflects the claim supervisor contacted Mr. ******** on June 12, 2025, via email and provided answers to Mr. ********* questions and invited him to provide any comparable vehicle information he may have for our review.

We regret our claim service has not met Mr.********* expectations. Should Mr. ******** have any additional questions regarding his claim we encourage him to contact us directly.

Sincerely,
Farmers Insurance Exchange

Customer Answer
Date: 06/17/2025
Hello,

I acknowledge an email was sent by Farmers outside of this BBB complaint on 12 June 2025.

The response is insufficient.
-The resolutions listed in this complaint were not addressed.
-The items listed in this complaint were only selectively addressed. The valuation of $680 per ******* miles was not addressed. The use of improper (non-comparable)vehicle comps was not addressed.

Additionally,Farmers requested work (comps) to be performed by myself. However, Farmers failed to provide sufficient time for me to perform work on behalf of Farmers prior to a final non-negotiable payout for my vehicle. Comparable vehicles are readily available on, e.g., ************** by entering the make, model, and year of the vehicle along with my area code. The statement made by Farmers that no similar mileage vehicles exist is demonstrably false.

Regards,
*** ********

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Farmers Insurance is NOT a BBB Accredited Business.