Business Profile

Insurance Companies

Farmers Insurance

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,827 total complaints in the last 3 years.
605 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2025 I contacted Bristol West in regards to the company over drafting my account for **** ********************** payment. I explained to the representative that I made **** payment May 15, 2025 because I knew the auto pay wouldnt go through due to other bills. She was very nice and helpful she explained there was an error on their behalf and not to worry she fixed the issue and my bank account should be fixed by Friday May 23, 2025. Well May 21, 2025 I received an email stating the payment I made for my car insurance was canceled by Bristol West. I immediately contacted Bristol West to see why was the payment I made the prior week canceled the representative argued with me that even though I provided him with a confirmation number and was on the phone with a Bristol West representative the time I made the payment didnt mean my payment was successful and that my bank canceled the payment which was false. I didnt even pay through my bank I tried explaining that to him he insisted I didnt know what I was talking about I then asked to speak to his supervisor. I explained the same thing to the supervisor she stated my bank canceled the payment which again was false I made her aware that I would be filing a BBB complaint since they werent understanding and helpful to a Bristol West customer and that Ill be looking into changing my insurance company. I also provided documentation that supports my initial payment as well as Bristol West attempt in trying to take the same exact payment from my personal bank account when I made that same payment days prior.
Business Response
Date: 05/23/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via phone to address their specific concerns in the complaint above.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Farmers Insurance Company is shorting the body shop's estimate by $480. The estimate is fair and was looked at by someone in person. The adjuster that shorted the check from Farmers looked at pictures and shorted the original estimate without seeing the car. It took four attempts to contact them and a voicemail stating I would be filing a complaint before the adjuster reached back out for an explanation. He would not listen to any reason that the body shop had a higher original price before theirs. I am guessing they want the estimate sent to them first so they can start whittling it down to see where they can save money. That is not right, not only are they trying to save almost $500 on me, they are also most likely going to raise the rates of the person who hit my car. I would bet that ALL of the estimates from body shops are cut by several hundred dollars in an effort to save money and mess over others.
Business Response
Date: 05/28/2025
We are in receipt of your inquiry with the ************************* the inquiry, you expressed dissatisfaction with your approved estimate of record. We appreciate the opportunity to review and respond.
Our records reflect that your estimate of record was updated and an additional payment in the amount of $233.77 was issued directly to you.We recognize there are still differences in our estimate and the shops estimate, and those can be addressed with the shop directly once the vehicle is in for repairs.
Should you have further questions or concerns, we direct you to Field Claims Supervisor, **** ******, at **************.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Farmers has been deducting $16.00 from my checking account since June 2, 2020. When I called them to ask why they are deducting this money they keep stating that I don't have a life insurance policy with them and they have no record of an account for me.
Business Response
Date: 05/30/2025
The Company has received your request and due to Federal Privacy Laws the Company has responded directly to **** ****.
Thank you,
****** ********
Compliant Resolution Team
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB. On the feb/20/2025 I call bristol west to cancel my policy and email them , and fax the documents. They making excuses not to cancel my policy because they was raising the price after I make my first payment. They was threatening me if I cancel my policy I will paid serous damage later on. I still have all of the documents, email and record the conversation when I call them . They still owe me partly 4 days because I won't be due until the 24 of the month. Now they threatened me with the collection agency and hurt my credit liability. I feel very humiliated and stressed of my credit that I work so hard for. I need you help to resolving this matter and bring it to justices. Thank you so much for your help and look forward for you support. God bless. ***** *****
Business Response
Date: 05/27/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing a complaint against Foremost Insurance for severe mishandling of my homeowners policy over the past 8 months. A confirmed system glitch on their end stopped auto-debits and triggered policy cancellation. I contacted them immediately and was told to make manual payments, which would be applied once the system was fixed.Over the next 67 months, I made monthly payments by phone or online, spending 3060 minutes per call. Each *** gave conflicting information. No one followed up. Promises were made and broken ***eatedly. Eventually, I was told the glitch was resolved and all payments would be reconciled. We agreed no money would be debited until the correct amount was confirmed. I was told I would be contacted first.That didnt happen.Foremost debited the full accumulated balance from my accountincluding payments I had already madewithout notice or consent. This caused my bank account to overdraft and triggered a $35 fee. When I called again, I was forced to re-explain everything. I was placed on hold for nearly an hour, only to be told they couldnt even see the debit or prior payments.This situation has cost me time, trust, and income. Ive spent 58 hours on calls. During the final one, I lost a $150 job. Im requesting reimbursement of the $35 fee, compensation for the $150 lost income, a written payment history, and a refund of all the money I did not owe..This needs to be reviewed by senior leadership. Im filing this complaint to ensure accountability and prevent this from happening to other customers.
Business Response
Date: 05/22/2025
Case:? 23355126

To Whom It May Concern:?

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.?

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.?
Customer Answer
Date: 05/22/2025

Complaint: 23355126

I am rejecting this response because the response and accounting you sent was not accurate and you do not feel my time is valuable:
Here's the full breakdown:

Scheduled Payments (from policy):
Aug 12, 2024: $129.89
Aug 19, 2024: $124.01
Sep 18, 2024: $124.01
Oct 18, 2024: $124.01
Nov 17, 2024: $124.01
Dec 17, 2024: $124.01
Jan 16, 2025: $124.01
Feb 15, 2025: $124.01
Mar 17, 2025: $124.01
Apr 16, 2025: $124.01
May 16, 2025: $124.01

Total Scheduled Payments:
$129.89 + (10 $124.01) = $1,369.99

Payments I Made:
Jul 24, 2024: $129.89 (Member One)
Aug 20, 2024: $124.01 (Member One)
Nov 14, 2024: $103.10 (PayPal)
Dec 10, 2024: $186.00 (PayPal)
Jan 18, 2025: $124.01 (PayPal)
Mar 11, 2025: $124.01 (PayPal)
May 19, 2025: $824.76 (Member One)

Total Paid:
$129.89 + $124.01 + $103.10 + $186.00 + $124.01 + $124.01 + $824.76 = $1,615.78

Discrepancy:
$1,615.78 (paid) - $1,369.99 (owed) = $245.79 overpaid
Overdraft fee $35
Total Foremost owes me $280.79

Sincerely,

******* *******
Business Response
Date: 05/28/2025
To Whom It May Concern:?

Thank you for notifying Farmers of the additional concerns the insured has shared. We have been in touch with the insured to further explain what happened throughout the duration of the policy and have provided in depth details of what is due and why.
Thank you.
Customer Answer
Date: 05/28/2025

Complaint: 23355126

I am rejecting this response because: Foremost after admitting fault reached out with inaccurate information on a half assed invoice. I responded to them a week ago with accurate accounting information based on their policy documents and my bank account entries. They're not counting two payments they recently billed me for because they think they've sent me refund checks when the glitch caused by their system canceled my policy. The "customer service representative" told me not to cash the checks and they would reinstate my policy. They also do not feel my time is valuable and refused the $150 request for the client who I could not service due to an hour long call with foremost that ended with them not being able to tell me anything about my account. They have said nothing about the overdraft fee. This company has so many negative complaints and should be held accountable for their actions. I will not keep this private until at the very least the money they stole is returned and the over draft fee is paid.

Sincerely,

******* *******
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
someone hit my parked truck and i decided to go through my insurance to have it fixed it was determined to be a total loss. they lowballed me i told them no this is not a number im comfortable taking and if thats their final number just forget it close the claim and i will deal with the other company myself they then told me too bad thats the number and proceeded to process the claim. i then contacted a supervisor *** at farmers who assured me they could not process the payment without my permission. then all the sudden the money was in my account i told *** i would send the money back because im not accepting it he told me i couldnt do that. i own this truck outright i should have the final say so as to what happens to my property. the truck was towed to their lot to be accessed now they are telling me to send them the title i feel like im being strong armed into accepting it. i have sent them the comparable trucks at dealerships that cost what i was expecting now all the sudden nobody is responding they send me $16,000 i want $20,000
Business Response
Date: 05/23/2025
We thank you for bringing this matter to our attention and apologize for any frustration Ms. ****** has experienced in the handling of this claim.We wish to resolve any concerns Ms. ****** might have and we have attempted contact with Ms. ****** to discuss her claim further. Should Ms. ****** have any further questions we encourage her to contact the claims office directly.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Theres a $376 charge on my account from this ********************** and theyre saying they have no record of it! They stole my money.
Business Response
Date: 05/20/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was NEVER told anything about both divers having to complete 10 trips each. Our information was wrong from the beginning. I am the owner of the car. But my roommate was listed as the owner. I was told the amount of the policy was a different amount than what was deducted from the bank account. Then my name was on his phone and his name was on my phone. This caused too much confusion. Then my trips were NOT even logged. I went to the office 3 times to have this corrected but they DIDN'T. I called 5 times and they still have NOT fixed their problem!!!
Business Response
Date: 05/16/2025
Case: 23323172

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.
Customer Answer
Date: 05/21/2025

Complaint: 23323172

I am rejecting this response because: it is not acceptable!!!

Sincerely,

******* *******
Business Response
Date: 05/22/2025
We appreciate the consumer's frustration; however, we are unable to honor her request.
Customer Answer
Date: 05/23/2025

Complaint: 23323172

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Agent ******* ***** processed a policy after being told not to do it. Now she wont return calls and the auto policy was not canceled. They owe me $104.80 and they need to cancel the policy.
Business Response
Date: 05/20/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 22, 2025, my vehiclea 2021 Lamborghini Uruswas severely damaged in an accident while rented to Farmers' insured, ****** **** **** through Vroom Exotics. The vehicle was clearly a total loss, and pre-trip condition photos confirming its like-new condition were provided to the assigned adjuster, **** ******, by March 14, 2025.Despite multiple confirmations that all requested documentation had been receivedand that the file was under management review as of March 24the claim has remained unresolved for nearly two months. Farmers has issued vague, non-specific letters every few weeks claiming further investigation is needed, without identifying what exactly is missing or when a final determination will be ******* of today (April 10, 2025), I have been told the claim is being delayed due to scheduling a statement under oath with their insured. However, this process has dragged on for over three weeks, and no one in the claims department can give a date by which a decision will be madeor even confirm what information is outstanding.There has been no direct contact, despite my repeated requests for updates via email and phone. The only communications I receive are templated letters or voicemail relays, none of which satisfy basic standards of transparency or customer service.Attempts to Resolve:I have submitted all documentation requested by Farmers in a timely manner.I have followed up formally on April 3 and April 10 requesting legally compliant updates.I have asked to speak to supervisors or receive direct communicationno one has responded meaningfully.Farmers continues to delay the process, despite confirming in March that they had everything they needed.The latest reason given (waiting on their insureds sworn statement) has been in limbo for 3+ weeks with no resolution in sight.
Business Response
Date: 05/19/2025
We take customer service very seriously and escalated your concerns to our Claims Leadership team to review. Our file reflects that on May 15, 2025, Field Claims Supervisor ***** ******** called and left a message for you to discuss your claim and concerns. We respectfully maintain that our file pends appropriately as we investigate coverage. We apologize for any frustration you may have experienced as a result of this claim, and remain committed to keeping you apprised as we work to resolve. Should you have any further questions, please feel free to contact Field Claims Supervisor ***** ******** directly at **************.
Customer Answer
Date: 05/20/2025

Complaint: 23321401

I am rejecting this response because: It does not address the issues and resolution.

Sincerely,

******** ********
Business Response
Date: 05/29/2025
While we understand that Mr. ******** disagrees with our position, we maintain that our file pends appropriately. *************** is not our policyholder, we respectfully decline to provide him with the information he is seeking, as the claim pertains to our named insured.
Customer Answer
Date: 05/29/2025

Complaint: 23321401

I am rejecting this response because: It doesn't address the complaint of bad faith in part both partially or in whole. No attempt at a resolution has been made or proposed.

Sincerely,

******** ********

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Farmers Insurance is NOT a BBB Accredited Business.