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Business Profile

Collections Agencies

Wakefield & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wakefield & Associates has 17 locations, listed below.

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    Customer Complaints Summary

    • 703 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea what and why this company is trying to collect money from me. I have never even heard of the creditor SAPIENTES II. I think that they might be trying to collect for some type of medical or healthcare billing. Even if I owed this debt, it cannot be legitimate for the following reasons: (1) I am retired with government-supplied ****************** Parts A&B. (2) I also have a ******** Supplemental **************** that pays for any/all authorized costs that Parts A&B does not cover. Please tell WAKEFIELD and ASSOCIATES, **** to remove this from my credit report at once. I don't owe them anything.

      Business Response

      Date: 09/07/2022

      Thank you for giving us the opportunity to respond to *************************' complaint.  Our client, Sapientes II, placed an account in our office on March 12th, 2022.  ***** services were rendered to ************************* on November 19th, 2019 at ***** Emergency Physicians.  An itemized statement has been requested and will be mailed to **************** upon receipt.  We encourage **************** to contact us to provide us with his insurance information, so we may file it on his behalf.  We encourage **************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this company or alleged debt. I have disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Where are the documents that your company used to verify that you are reporting these accounts accurately? What is the name of the person in your company who verified the accuracy of this account? What documents did they use to verify them? Please provide me with the name of that individual, their company title, and telephone number as well as copies of the documents that they used to verify that this disputed item are being reported accurately.

      Business Response

      Date: 09/07/2022

      Thank you for giving us the opportunity to respond to ***********************' rejection.  We marked this account as disputed in our system.  We provide a copy of the itemized statement on the BBB response.  We have re-attached a copy of the itemized statement for review.  The accounts were researched and reported as accurate based on the information that we have.

      Customer Answer

      Date: 09/07/2022

       
      Complaint: 17786714

      I am rejecting this response because:

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Wakefield and Associates, I received a bill from you on 8-1-2022 and as allowed under the Fair Debt Collection Practices Act (*****), I am requesting that you allow me to validate the alleged debt. I am aware that there is a debt from St Vincents, but I am unaware of the amount due and your bill does not include a breakdown of any fees. Additionally, I am allowed under the **************** Portability and Accountability Act (*****) to protect my privacy and medical records from third parties. I do not recall giving permission to St.Vincents for them to release my medical information to a third party. I am aware that the ***** does allow for limited information about me but anything more is to only be revealed with the patients authorization. Therefore my request is twofoldvalidation of debt and ***** authorization. Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. Please send this information to my address listed above and accept this complaint, as my formal debt validation request, which I am allowed under the ****** Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant can be a violation of the ***** because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt. Additionally, any reporting of this debt to the credit bureaus prior to allowing me to validate it may be a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agent. I will await your reply with above requested proof. Upon receiving it, I will correspond back by certified mail.

      Business Response

      Date: 09/06/2022

      Thank you for giving us the opportunity to respond to *********************** complaint.  This account was closed and returned on August 29th, 2022 per our client's request.  A credit deletion request has been sent to the credit reporting agencies.  You will receive no further communication from us regarding this debt.  We encourage ********** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have numerous invalid collections on my credit reports. I have been incarcerated by the state of ******** when those fraudulent accounts were open. I had no access to electronics and the phone I used were monitored. I informed the collection agency of the indisputable truth. Please aid and assist me in removing these collection agents out of my life. It's inflicting emotional distress on me and my family.

      Business Response

      Date: 09/02/2022

      Thank you for giving us the opportunity to respond to ***************************** complaint.  Our client, CEP America ******** LLP, placed two accounts in our system on November 27th, 2018 and November 28th, 2018.  ***** services were rendered to ************************* on November 28th, 2017 and January 3rd, 2018 at Holy Cross.  Itemized statements have been attached to this response for review.  We encourage ************************* to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wakefield and associates continues to report items on my credit report that are not my debts, nor have I ever heard of them. I have spoken to them and advised them of this and the customer service guy was rude and told me I owed the debt. I've requested and never received any documentation regarding the alleged debts. Seems they are more interested in extorting money than correcting fraudulent reporting. They claim I have numerous debts but will not provide me with the documentation showing I am responsible for such debt. I'm asking the items be removed from my credit report and them to provide me with the documentation on each of the alleged debts so I can take legal action and or resolve these issues.

      Business Response

      Date: 09/02/2022

      Wakefield & Associates is investigating this complaint and will provide a response shortly.

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act.Debt collectors are not allowed to communicate with me under the 15 USC 1692C

      Business Response

      Date: 09/02/2022

      Thank you for giving us the opportunity to respond to *************************************** complaint. Our client, CEP America LLC, placed an account in our office on August 3rd, 2020. These services were rendered to *********************************** on October 4th, 2019 at ******************************. An itemized statement has been attached to this response for review. There was no HIPAA violation as we are a business associate of our client and have a BAA agreement. A tradeline deletion will not be completed as is it the position of Wakefield & Associates **** that no violation has been committed. We encourage *********************************** to contact us directly if additional information is required.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill today 08/23/2022 from Wakefield and associates, stating that I owe $518.54. This letter tells me that I have ignored previous communications which I have not received any. The day they are charging me is 08/18/2022. I was not in a hospital or receiving medical care during this time. The account number for this bill is ************. This is affecting my wife and I as we are trying to buy a house. By having this in collections is affecting my credit score. *** tried to dispute this account but nothing has happened. This now damaging my ability to purchase a home for my wife and my newborn child.

      Business Response

      Date: 08/31/2022

      Thank you for giving us the opportunity to respond to ************************* complaint.  Our client, *********** **********, placed an account in our office on December 20th, 2021.  ***** services were rendered to ********************* on March 7th, 2021 at *************************************.  A statement was mailed to **************** on December 23rd, 2021.  However, it appears we mailed this to a previous address of ********************.  An itemized statement has been attached to this response for review.  We encourage **************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted original company debt is with. They could do no such debt with Wakefield and Associates. It was a company they used for collections but they told me the company this debt is with.

      Business Response

      Date: 09/01/2022

      Thank you for giving us the opportunity to respond to ***************************** complaint. Our client, Erlanger Health System, placed an account in our office on August 9th, 2016.  ***** services were rendered to ************************* on February 23rd, 2016.  This charge is for physician services of *************** We encourage ************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ALL REPORTED DATA MUST BE COMPLETE, CORRECT, AND PROVEN IF CHALLENGED. I DO NOT ***** YOUR AUTHORITY TO REPORT VERSUS ME WITHOUT ADEQUATE COMPLIANCE OF STATE AND FEDERAL LAWS BEING APPLICABLE THROUGHOUT. AS SUCH I DEMAND DELETION IMMEDIATELY OF YOUR DECLARED CLAIMS AGAINST ME. PER COMMON LAW, YOU ARE DEMANDED TO DEMONSTRATE THAT YOU CAN AND HAVE WILLINGNESS TO ABSOLUTELY VERIFY AND VALIDATE (OR JUST SAY "CERTIFICATE") EVERY AND ONE EVEN EACH ANY AND OR ALL ALLEGATIONS YET PHYSICALLY DEFICIENT OR UNPROVEN MINE, CHALLENGED OR NOT.

      Business Response

      Date: 08/31/2022

      Thank you for giving us the opportunity to respond to *********************************** complaint. Our client, ******************* Phy SE, PC, placed an account in our office on December 22nd, 2020. These services were rendered to ******************************* on November 24th, 2019 at ******************* ********************* An itemized statement has been requested from our client and will be mailed to ******************** upon receipt.  A credit deletion request has been sent to the credit reporting agencies. We encourage ******************** to contact us directly if additional information is required.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an ongoing issue where this company has been harassing me and no matter how many time I requested a debt verification or dispute it they refuse to remove it and continue calling and texting me even that I asked them several times to stop doing so. I was informed over the phone that they would remove it. Now i call and i am told i need to send more disputes and they give no info on the debt just you can dispute it. This company did not sent a debt verification letter as FCPA requires but been calling harassing me even that I dont own anything to them.

      Business Response

      Date: 08/30/2022

      Thank you for giving us the opportunity to respond to *********************************** complaint.  Wakefield and Associates, LLC apologizes for the inconvenience, as we had *********************************** phone number incorrectly listed.  We have marked this as a wrong number in our system.  ******************************* will not be contacted further regarding this matter.  We encourage ******************************* to contact us directly if additional information is required. 

    Wakefield & Associates is NOT a BBB Accredited Business.

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