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Business Profile

Collections Agencies

Wakefield & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wakefield & Associates has 17 locations, listed below.

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    Customer Complaints Summary

    • 703 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/19/2022 I reached out to Wakefield and associates regarding to two collections that was posted to my credit under their company. One collection was for ***** and the other was posted for ******. I spoke with a representative that stated they saw two collections and the total of both combined was ******. I then told her what was on my credit report and she stated that they did not have that in their system (the collection of *****) but it still shows as owed on my credit report .

      Business Response

      Date: 08/31/2022

      Thank you for giving us the opportunity to respond to ************************ complaint.  Wakefield and Associates, LLC currently has two accounts listed in our RMEx system with a total balance of $415.42.  Our client, Tennessee Valley Radiology, listed two accounts in our office on September 27th, 2019.  ***** services were rendered to Madison ****** on April 3rd, 2019.  In our FACS system we have an account listed with a total balance of $2,600.00.  Our client, ******************** placed an account in our office on March 23rd, 2020.  ***** services were rendered to Madison ****** on April 2nd, 2019.  An itemized statement has been attached to this response for review.  We encourage ******************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wakefield and Associates have recently started to damage my credit report by placing medical debt that is over 5 years old on it. I have not received treatment from the providers in ten years. I thought medical debt had a window of seven years. I thought the ***** Administration changed it to 5 years.

      Business Response

      Date: 08/25/2022

      Thank you for giving us the opportunity to respond to ****************************************** complaint.  Wakefield and Associates, LLC has decided to close and return these accounts to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage ***************************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act.Debt collectors are not allowed to communicate with me under the 15 USC 1692C

      Business Response

      Date: 08/24/2022

      Thank you for giving us the opportunity to respond to *************************************** complaint.  Our client, CEP ******* LLC, placed an account in our office on August 3rd, 2020.  ***** services were rendered to *********************************** on October 4th, 2019 at ******************************.  An itemized statement has been attached to this response for review.  There was no HIPAA violation as we are a business associate of our client and have a BAA agreement.  A tradeline deletion will not be completed as is it the position of Wakefield & Associates **** that no violation has been committed.  We encourage *********************************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a debt collection notice from Wakefield & Associates for something called SAPIENTES II. I have no debts. It seems fake. Now I have to spend my time and money responding to it.

      Business Response

      Date: 08/24/2022

      Thank you for giving us the opportunity to respond to *********************** complaint.  Our client, Sapientes II, placed an account in our office on July 24th, 2022.  ***** services were rendered to ******************* on July 2nd, 2021 at App of New Mexico ED *********** An itemized statement has been requested from our client and will be mailed to ******************* upon receipt.  We encourage ******************* to contact us directly if additional information is required.  

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17714764

      I am rejecting this response because: this bill was paid by insurance.  There was a delay in the insurance paying the bill.  But they did pay it.

      Sincerely,

      *******************

      Business Response

      Date: 09/02/2022

      Thank you for giving us the opportunity to respond to *********************** rejection.  Wakefield and Associates, LLC has not received any payment from *********************** insurance carrier.  We encourage ******************* to provide us with their insurance information, so we may file it on their behalf.

      Customer Answer

      Date: 09/09/2022

       
      Complaint: 17714764

      I am rejecting this response because: I have received nothing from Wakefield as to the original owner of this supposed debt.  Wakefield wouldn't have been who the insurance paid.  ************* paid the original dr.

       



      Sincerely,

      *******************

      Customer Answer

      Date: 09/21/2022

      I don't have to provide this random person with my insurance information.  I responded to their mail and submitted this complaint and they haven't provided any information as to the original originator of the debt.  That leads me to believe that they don't have any information on the original debt.  Therefore there is no debt and we are done.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea what this company is trying to collect money for. The only thing I can think of that they might be trying to collect for based on the date mentioned is, ambulance charges in excess of what the VA or ******** authorized as payment in full. The statements I have received fro the VA show those bills were paid in full.Please tell them to quit pestering me. I don't owe them anything.

      Customer Answer

      Date: 08/22/2022

       
      Better Business Bureau:
      Dear Madam or Sir:

      Please be advised that through your help, all five of the disputed accounts that were on my credit report are now in the process of being deleted and I have received confirmation from both collection agencies that I dont owe them any money.

      Thank you so much for your assistance.

      Cordially,

       

      *****************

      Business Response

      Date: 08/22/2022

      Thank you for giving us the opportunity to respond to *************************** complaint.  Wakefield and Associates, LLC has closed and returned this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage *********************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** Section 602A: states I have the right to privacy 15 U.S.C **** section 604 A section 2: Also states a consumer reporting agency cannot furnish a account without my written instruction.15 U.S.C 1692C: states without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

      Business Response

      Date: 08/22/2022

      Thank you for giving us the opportunity to respond to *****************************' complaint. Our client, CEP America LLC, placed an account in our office on February 14th, 2022. These services were rendered to ***************************** on October 9th, 2021 at ******************************. An itemized statement has been attached to this response for review. A credit deletion request has been sent to the credit reporting agencies.  We encourage ***************************** to contact us directly if additional information is required.

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For about two years I have been paying off some hospital and doctor ***** that were being handled by Wakefield. One day I get a notice from Wakefield that *************************** was being substituted for *************************** as the attorney of record for the Plaintiff. I thought we were all good and I just kept making my payments but then I started getting these weird phone calls that I was probably getting tired of all these collection calls. The thing is I wasnt getting any calls except for that person who never identified himself, and never identified what he was calling about. So I decided to look up the attorney who was being substituted and I find out that these guys buy up old collections and try to get people to admit they owe money on these accounts. I also find out that what they are doing is pretty shady and some people think of them as shisters, but Im now getting other correspondents that they have settled accounts for other companies. The problem is they have never identified themselves or any specific accounts that they represent, but I do start getting calls from Wakefield to call them. As far as I know I dont owe anyone any past due ***** except the ones Im paying on. I would like this to stop or if they have anything legal to at least give me their names and what clients they represent. I do have the original letters they sent but there is no conclusive evidence of what they represent except they are giving me a deal.

      Business Response

      Date: 08/22/2022

      Wakefield & Associates is investigating this complaint and will provide a response shortly.

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complain is due to the negative marks made by your company on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but its not mine and theres no way that you can validate it. Also, you must provide me proof that they have my consent to report my medical information in accordance with HIPPA laws. So let it be known that I am requesting full validation of this debt. I demand that you take action to this matter because it is causing me a lot of stress lately. Please remove this negative account in my credit report. The value of my credit worthiness is at stake.

      Business Response

      Date: 08/18/2022

      Thank you for giving us the opportunity to respond to ***************************' complaint.  Our client, CEP America LLC, placed an account in our office on March 31st, 2020.  ***** services were rendered to *************************** on November 17th, 2019 at *******************.  An itemized statement has been attached to this response for review.  We have dispositioned our system to not contact ****************** further regarding this matter.  We encourage ****************** to contact us directly if additional information is required.  

      Customer Answer

      Date: 08/23/2022

       
      Complaint: 17690166

      I am rejecting this response because:After reviewing the information you sent me, I must inform you that you have failed to validate this debt. Your office hasnt sent any portion of what appears to be acceptable documentation so you have not yet provided sufficient evidence, per the ***** and as required, that this alleged debt is accurate and mine. 
      You DID NOT SEND the following information I needed: 
      1.Complete payment history, including but not limited to, verification by line item (with an explanation of each item) for the entire amount, dates of execution, as well as last date of activity. This requirement was established by *************************** USCA-02-C-0072
      2.Proof of my identity
      3.Proof that Wakefield & Associates  owns this debt or the Contract giving you power to collect
      4.Proof that this debt has not been written off as a tax liability
      5.In addition, I've recently learned that you're required to send me notification of this debt and your plans to report it to the credit bureaus prior to doing so. YOU NEVER DID THAT! And if you think you did, then you must also send me proof that you did.

      As you can see, your company has clearly failed to send the legally required validation of this debt. So I would suggest you go ahead and remove this account from my credit file right away.



      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wakefield and Associates, LLC sent me to bills for a debt from a company I have never heard of. I do not owe this debit.

      Business Response

      Date: 08/18/2022

      Thank you for giving us the opportunity to respond to *************************** complaint.  Our client, Sapientes II, placed two accounts in our office on July 24th, 2022.  ***** services were rendered to *********************** on December 27th, 2021 at ************************ and December 28th, 2021 at ************************.  Itemized statements have been requested from our client and will be mailed to **************** upon receipt.  We encourage **************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is showing on my credit report that I owe this company more than $8,000 in which I have never done business with this company nor have I ever signed any contracts with this company. I have tried getting them to send me proof of said accounts in which they have not done and will not do. This is such a scam and if you look at their reviews you can see I am not the only person dealing with this.

      Business Response

      Date: 08/18/2022

      Thank you for giving us the opportunity to respond to *********************' complaint.  After investigating these accounts, Wakefield and Associates, LLC has decided to close and return these accounts to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage **************** to contact us directly if additional information is required.  

    Wakefield & Associates is NOT a BBB Accredited Business.

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