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Business Profile

Collections Agencies

Wakefield & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wakefield & Associates has 17 locations, listed below.

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    Customer Complaints Summary

    • 703 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In or around May 2024 I sent a formal dispute to Wakefield & Associates for an amount of $1,234.00, requesting that they verify the debt according the Fair Debt Collection Practices Act (*****) and the Fair Credit Reporting Act (FCRA) that is competent evidence bearing my signature, showing that I have, or ever had some contractual obligation to pay them the alleged amount. Wakefield & Associates have failed to respond to any request and have failed to verify or show any proof of any contract I have or had with them, violating Federal Law. They have made a negative **** on my credit report(s) for a debt I do not owe them, further violating the ***** and the ***** I sent a second letter in or around June 2024 further informing Wakefield & Associates they have violated state and federal laws by not responding in a timely manner to validate the debt, further violating ***** and ***** Attached are receipts that verify Wakefield & Associates signed for my letter on May 29, 2024 and July 1, 2024. They have failed to provide documentation to validate this alleged debt and have violated state and federal laws. Wakefield & Associates is in violation of Defamation and violations of FCRA and *****. The attached documents are receipts and letters of dispute sent to Wakefield & Associates.

      Customer Answer

      Date: 08/05/2024


      1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

           I, *************;Yokeum, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

           I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

           I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


           Insert Your Name Here:__Jennifer Yokeum________   Date:  08/05/2024


      2) Here is the information BBB requested regarding my complaint:


      • I requested the verification of the debt from Wakefield & Associates on 05/20/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify) Certified Mail USPS ( See Attached)

        *****
      • The reason why I believe the alleged debt is NOT valid is:______Wakefield & Associates have violated state and federal laws by not validating the alleged debt within timeframe required by law and have not validated the alleged debt as required with the Fair Debt Colleciton Practices Act and Fair Credit Reproting Act. Wakefield and Associates was contacted by certified mail multiple times and ignored all requests for information and in violation of state and federal laws by their actions. 

        *****
      • The account number:__123366XXXX__
        *****

      ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

      Customer Answer

      Date: 08/14/2024

      The account number that ******************** has on my credit report, which is ******XXXX, is in the letter I sent them (that I have also sent the BBB 2x previosly in this complaint) that they failed to respond to in a timely manner (30 days) and provide validation of the debt bearing my signature and complying with The Fair Credit Reporting Act and the ************************************* They are also violating HIPPA laws as they finally told me what the debt is (hospital) after sending them 2 letters with no proof of verifying I have an obligation to pay them.

      **** from Wakefield with account #********* that actually differs from the account number on my credit report is attached and also hospital statement that Wakefield recently sent the week of August 8-14th is attached.

       

      THIS COMPANY IS IN VIOLATION OF STATE, FEDERAL AND HIPPA LAWS!!

      Business Response

      Date: 09/04/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. Our client, CEP America LLC, placed an account in our office on September 11, 2023.These services were rendered to ***************************** on May 9, 2023 at ******************************************************. An itemized statement was mailed to **************** on July *******. Wakefield has no receipt of return mail. A copy of this itemized statement has been attached to this response for review. Ms. ******* account has been dispositioned as disputed in our system. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has sent me to collections and I am needing it removed. They are charging me $1,244 and I had already talked to the insurance company and they paid it off. The hospital did not submit the correct paperwork that insurance was requesting which is not my fault.

      Business Response

      Date: 08/06/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. Our client,***************, placed an account in our office on February 19, 2024. These services were rendered to ******** **** on July 17, 2023 at SSM Depaul.Wakefield has reached out to our client to verify if insurance was billed on this account. An itemized statement will be requested and sent to Mr. **** within 30 days. A tradeline deletion will not be completed at this time, as it is the position of Wakefield that no violation has been committed.  

      Customer Answer

      Date: 08/08/2024

       
      Complaint: 22043702

      I am rejecting this response because:

      1) The amount in collections is not the allowable amount by the insurance company. **************** has accepted the amount paid by the insurance company and myself for services rendered.

      2) The payment was delayed due to *********************; not submitting the requested paperwork to the insurance company in a timely matter.  

      3)  Where is the information that is being provided?

      Sincerely,


      ******** ****

      Business Response

      Date: 09/03/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** rejection. Our client,***************, requested this account be closed and returned to them. This account was closed in our office on August 12, 2024. A credit deletion request has been sent to the credit reporting agencies. Mr. **** will receive no further communication from us regarding this matter. 

      Customer Answer

      Date: 09/05/2024

       
      Complaint: 22043702

      I am rejecting this response because:

       

      It is not enough clear.   There is no money owed to the collector or CEP?    CEP has originally received all outstanding payments that is why *** requested to stop collections?

      Sincerely,

      ******** ****

      Customer Answer

      Date: 09/19/2024

      I would like to give more details on my rejecting the response from the collector: 

       

      -Wake Field wrote that the case was closed and returned to the vendor and was not clear on the terms that it was returned.  

       

      I wanted it noted that the debt was paid to the vendor and all collection activities has ceased by the vendor and collector.  

       

      I want the vendor to provide notice that the debt was paid in full and the Wake Field needs to provide the same notice. 

       

      Ben...

      Business Response

      Date: 10/02/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** rejection. On August 12, 2024, our client, ***************, requested that this account be closed and returned to them. This account is no longer active in our system. A credit deletion request has been sent to the credit reporting agencies. Mr. **** will receive no further communication from us regarding this matter.

      Customer Answer

      Date: 10/03/2024

       
      Complaint: 22043702

      I am rejecting this response because:

      How was the account closed:

      1) Paid in Full, closed account?

      2) Zero Balance, closed account?

      I would like a letter of letter of apology and a statement that no further collection activities are being pursued and that our business has been concluded.

       

       

       

       

       

       

       

       



      Sincerely,

      ******** ****

      Business Response

      Date: 11/05/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** rejection. The account was closed as returned at clients request. 

      Customer Answer

      Date: 11/12/2024

       
      Complaint: 22043702

      I am rejecting this response because:  a letter of apology was not issued.

      Sincerely,

      ******** ****
    • Initial Complaint

      Date:07/23/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** *************** I do not have a contract with Wakefield & Associates I, they did not provide me with the original contract as requested

      Customer Answer

      Date: 07/23/2024


      1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

           I, Diana Afia, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

           I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

           I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


           Insert Your Name Here:_____________Diana Afia______________________   Date:  _7_/_23_/__24__


      2) Here is the information BBB requested regarding my complaint:


      • I requested the verification of the debt from Wakefield & Associates on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________

        *****
      • The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________

        *****
      • The account number:_____________________
        *****

      ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

      Customer Answer

      Date: 07/25/2024

      Unfortunately, this is the only account number listed on my credit report. I've requested the original contract but haven't received one. Hence why I'm now requesting removal of account from my credit report.

      Customer Answer

      Date: 07/31/2024

      I was able to reach someone via telephone. The account number associated with this account is *********

      Business Response

      Date: 08/13/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to **************** complaint. Our client,*******************************, placed an account in our office on March 28, 2024 for services were rendered to ******************* on April 25, 2023. Wakefield has disposition Ms. ***** account as disputed in our system. An itemized statement has been attached to this response for review.  
    • Initial Complaint

      Date:07/17/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up a payment plan with Wakefield and Associates to resolve some medical debt that had been sent to collections. They told me that if I set up a payment plan, it would not be reported to my credit. However, when I checked my credit score today they have been reporting me monthly to the credit bureaus. I have been making the payment plan payments monthly and on time because they are automatically removed from my account. When I called Wakefield and Associates today to ask why this was being reported on my credit, they said it was because the payment plan I set up would not pay the full amount within 1 year. This information was not shared with me when I initially set up the payment plan and I was very alarmed to find they had been reporting a debt I have been making payments for every month and damaging my credit.

      Business Response

      Date: 08/06/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint. Wakefield is currently reviewing the initial phone call with ******************. Our standard practice is that without payment in full on the account, it is reporting to the credit reporting agencies. Unless we determine that our representative stated that this would not report if payments were made, a tradeline deletion will not be completed. 
    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************ has been removed from my credit several times due to the following reasons:1. account did not belong to me 2. placed two accounts with the same account number on my account 3. account that did not belong to me and have been disputing was passed the 7 years statue of limitation.4. after removing placed back on account with a different state date of debt ************ should be shut down due to its unethical practices. To keep changing the date on a account to place it onto someone credit and damage it is absurd. To create duplicates, to have half of the office address on the account where they can not be disputed properly is out of order and to the company to still be in existence is baffling. ************ needs to be sued and shut down.

      Business Response

      Date: 08/01/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. Wakefield had four accounts placed in our office. Account ************ was closed and returned per our clients request. At which time, a credit deletion request was sent to the credit reporting agencies. Wakefield currently has three open accounts in our office. Two of those accounts, ************ and 01-224558875,are currently reporting to the credit reporting agencies. Account ************ was withdrawn from the credit reporting agencies in June 2022. If **************** would like more information on these open accounts, please have her reach out to us directly.

      Customer Answer

      Date: 08/12/2024

       This is a formal response to the letter of complaint against Wakefield and Associates. I do not have four cases in their office, that information is incorrect. The case that was removed from my Experian credit because of the statute of limitations but was placed back onto my Transunion credit with a different start date on a different reporting. Once disputed and pointed out it was then removed.  The two cases 01-224558874 and 01-224558875 in question, are duplicates with the same date and amount due. I have requested for one of them to be removed several times and it has not been changed. I have been fighting with this company for several years over the same things and how this company runs its business. TThe crooked practices and techniques used by this company are unacceptable and really should be out of business. The response the company has given is unacceptable and the only reason Wakefield and Associates may do anything is because I am reporting them to the Better Business Bureau. 

       

      --

      Best Regards, 

       

      *****************************

      Business Response

      Date: 09/12/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* rejection. As previously stated, Ms. ****** has four open accounts in our office. The accounts are for the same date of service and amounts but for two different patients. For account ************ the patient was ******** ****** and for account ************ the patient was Trillyen ******.

      Customer Answer

      Date: 09/13/2024

       
      Complaint: 21990039

      I am rejecting this response because:
      Those visits on the dates were due to a car accident  02-23-2022 and should have been the responsibility of ****************** and included in the lawsuit filed against them that is still in litigation .

       

      Sincerely,

      ******** ******

      Business Response

      Date: 11/19/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******* rejection. Wakefield has notated Ms. ******* accounts regarding the lawsuit. Accounts are past timely filing;therefore, we are unable to bill insurance. 

      Customer Answer

      Date: 11/19/2024

       
      Complaint: 21990039

      I am rejecting this response because: It was not out of filing time because the accident happened February 23, 2022 and the hospital was informed at the time of service the visit was due to an accident and was provided all information of the Law firm. Also at a later date was given a update that case is still pending in 2023. It was not my responsibility to give the collection agency this information because the bill was never to go to the collection agency, it should have stayed within hospital billing. Alls bills related to the case were paid directly from the Law firm and Wakefield and Associated can not double bill. Please take these issues up with the original debtor and delete this from my credit. You can not receive payment twice.

      Sincerely,

      ******** ******

      Business Response

      Date: 12/10/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******* rejection. The accounts are past timely filing now; therefore we are unable to bill them at this time.There have been no payments reported to us on these accounts. Please have ********* provide us with proof of payment so we may investigate this further. 

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 21990039

      I am rejecting this response because:This billing is part of a lawsuit and should have never been placed in collections and most importantly placed on my credit report. The hospital was made aware that this was from a car accident when I came in and was made aware from the Law firm. I am also unsure how Wakefield and Associates were able to obtain the account. I need the account removed from my account immediately. It has affected my credit history and impacted my credit scoring. 

      Sincerely,

      ******** ******
    • Initial Complaint

      Date:07/15/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ACS PRIMARY CARE. I do not have a contract with the collection agency (WAKEFIELD & ASSOCIATES) attempting to collect money from me and trying to place this on my credit report. I also did not sign any contract or agreement with this collection agency to pay anything. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 07/17/2024


      1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

           I, ***********;********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

           I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

           I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


           Insert Your Name Here:__DorianHammonds_______ 

       Date:  07/17/2024


      2) Here is the information BBB requested regarding my complaint:


      • I requested the verification of the debt from Wakefield & Associates on 06/29/2024 by  Select one -> Email, Phone, Mail, or Other (Please specify)___Mail__________

      • The reason why I believe the alleged debt is not valid:  I have no written or signed contract with this collection agency, nor a promise to them to meet    said obligation. This debt is not mine.

      • The account number:_____________________

      ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

      Customer Answer

      Date: 07/25/2024

      Please see attached

      Customer Answer

      Date: 07/26/2024

      The burden of proof falls on the collection agency not the consumer. I find it concerning that Wakefield and associates is not complying with legal requests. I request that Wakefield and associates provide proof they sent debt validation, which is my legal right. If IC systems cannot provide proof, I demand this account be completely removed from my credit report, as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the FTC.

      Business Response

      Date: 08/06/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. Our client, ACS ************ Physicians Southeast, placed an account in our office on October 19, 2023. These services were rendered to ***************************** on September 28, 2022 at *********************************. An itemized statement has been requested from our client and will be mailed to ******************** within 30 days. A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed. 
    • Initial Complaint

      Date:07/14/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted about a medical debt in 2023. I called the hospital and my health insurance to verify the details of the debt. When I contacted Wakefield and Associates, the gentleman I spoke with kept pushing me to pay one dollar to buy my credit report for "discrepancy purposes". About a minute went by after he asked the final time, I was explaining I was very uneasy about this and ive never had to "pay for a discrepancy report" to pay off a debt. He promptly proceeded to hang up. When I called back a few days later I explained the situation and the reply wasn't more than a "huh that's wierd" no supervisor, no direction, no trying to rectify the situation. I honestly feel they are trying to sweep it under the rug, and I feel like the this is a less than reputable company. I am not comfortable paying ANY debt to a company who blatantly showes alternative motives.

      Business Response

      Date: 08/01/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ****** complaint. Our client, ******************* Physicians AZ, placed three accounts in our office on December 8, 2023 and March 5, 2024. These services were rendered to ******************* on January 13, 2023 and January 15, 2023 at *************. Itemized statements have been requested from our client and will be mailed to ************** within 30 days. Wakefield apologizes for the poor customer service that ************** received.
    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute a fraudulent account that has been opened in my name with your institution. Upon reviewing my recent credit report, I discovered an account listed under my name that I did not authorize or open. The details of the fraudulent account are as follows:Creditor Name: Wakefield I am a victim of identity theft and have filed a complaint with IdentityTheft.gov. Enclosed, you will find a copy of the complaint for your reference.

      Business Response

      Date: 08/01/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********** complaint. After reviewing this complaint, Wakefield has decided to close and return this account to our client. A credit deletion request has been sent to the credit reporting agencies. ********************** will receive no further communication from us regarding this matter.  
    • Initial Complaint

      Date:07/11/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was transported medically against my will from a medical facility to a mental hospital. Im a 100% disabled veteran so my medical bills are handled by the Veterans Affairs. Wakefield & Associates have bright out upon themselves to pay this debt on my credit report. *** completed forms to give them authorization to the VA ********** but am only met with unprofessional rude conversation.

      Business Response

      Date: 08/01/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, Sapientes Funding II, LLC, placed an account in our office on July 12,2023. These services were rendered to ********************* on January 7, 2023 at App of *********** *** PLLC. While at the hospital **************** was seen by a physician.It is the physicians bill that has been placed in our office for review. An itemized statement has been requested from our client and will be mailed to *************** within 30 days. Please have **************** provide us with his VA ********* information, so we may attempt to bill this on his behalf. 
    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving text messages from Wakefield and Associates regarding a debt that does not exist. I have spoken with my insurance company and the hospital regarding any outstanding payments that need to be made, and there is nothing I owe.

      Business Response

      Date: 07/16/2024

      Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, CEP America **********, placed an account in our office on January 22,2024. These services were rendered to ************************* on October 16, 2022 at ******************************. While at the hospital ************** received physician services. It is the physicians bill that has been placed in our office for collections. We have dispositioned Ms. ****** account has cease and desist. 

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