Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery of the food boxes was not successful--either they box was not delivered to my door or the boxes were delivered at the end of a delivery route after having sat in an ******* summer hot delivery truck for 12 hours (perishable food arrived HOT and meat arrived completely unthawed) and also problems with deliveries being a full day late, which is a huge health and safety issue because of the perishable food. I was promised a credit after the first bad delivery. Was never applied to future orders. By the third bad delivery, I emailed to cancel my subscription, and no helpful response. Just an auto email asking for my personal information. I provided it and received yet another email just asking for my personal information. I said I provided it already. Then I called, but their help line "was unavailable" (automated message no one could answer). I went to remove my credit card from their site so they would stop charging me for food I had to throw out and was not getting on time. There is no way for me to remove my credit card information. That is a questionable, and I wonder legal, practice of not permitting customers to remove personal banking and credit card information from their site. I was promised a credit to my account, and it was never applied. Two billing cycles went by and no credit was applied to my order. They just kept charging my card. They charged my card after I emailed and told them to cancel any future order and NOT deliver the upcoming delivery.

  Business Response

  Date: 09/05/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing following an ineffective attempt to resolve being overcharged by the company, Green Chef of *******, **. I have made three calls to this business in regards to the program that I enrolled under through Green Chef and their "Hero" program discount that includes a discount for teachers, military, and medical personnel. This discount eligibility is confirmed through ***************************** the company id.me. ******************** Chef was provided with the required code from id.me and I was assured that I would receive the program benefits that included 67% off of box 1. I was not given this discount and was charged $90.93 AND $13.98 for box 1 on 83/23. I called the company. And was assured that they would take care of this. They did not. Box 2 on 8/10/23 was charged $90.93. Box 3 was charged $90.94 on 8/17/23. Under the program when I enrolled, Box 4 was to be FREE. Wrong again. Box 4 was charged $90.93 on 8/24/23. I called and spoke with ********* at Green Chef for the second week in a row. Last week, ********* told me that no supervisor could help me because they were "at an event". Sadly for me, they were again unavailable today. I told ********* what a nice company to have so many events. I called my bank, USAA, and was able to stop all future charges from this horrid company. I am disputing the total paid of $377.70 as they lied to me with promises of a huge discount and then were unwilling to help with this. ********* also shared today that there was not a record of my other calls. I do have my TMobile phone records that show the extensive time spend talking to them repeatedly about this problem.

  Business Response

  Date: 08/28/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef STOLE my money. I prepaid on Groupon for two weeks of Green Chef food. The first week I received the box and everything was fine, the second week I skipped (as I was not needing food that week) and the third week I chose to have my second and final order sent to me that I had already paid for on Groupon. At first, Green Chef tried to charge my card $370, but my card stopped it as the charge was supposed to be waived as I brought two weeks of food. I called GC and asked why were they trying to charge me $370 for my second week of delivery and they said it was a mistake and that because I skipped a week of delivery, it invalidates my Groupon. Nowhere on the Groupon does it say that if you skip a week, it counts as a delivery even if you do not receive any food. The customer service rep assured me the policy was not listed on the Groupon, he would waive the issue, let his managers know and that he fixed the issue and I would receive my box that I pre-paid for (which was not cheap). I downloaded this online chat conversation to my laptop as proof as well. I called a second time that day to talk to a different rep to make sure the problem was fixed and they told me I would receive my box I paid for. The second rep assured me I would. The next day I received an email about my box saying I would not receive it after talking to TWO reps who assured me I would receive it. I called Green Chef again today and another rep said that I would not be receiving my box because I brought it through a Groupon and they "do not have to honor that." He also told me I wouldn't be receiving the second box I paid for and couldn't tell me why, but just said there is nothing he can do about it. I asked to speak to a manager and he hung up on me.

  Business Response

  Date: 08/24/2023

  We have reached out to the customer directly to address their concerns. 
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/21/2023 $41.52 I initially went on the site because I received a promo offer. I could not look at the recipes without 1st entering my card number. So, I did. I saw nothing of interest so didnt order (you have to go in and deactivate your account regardless. This is did). I was still charged for an order I did not choose or approve!? I reached out to them and they refused my request. Mon, 21 Aug 2023 18:01:47 GMT | agent: Im sorry to hear you received an unexpected order, I will be happy to assist you. Mon, 21 Aug 2023 18:02:35 GMT | agent: Can you please confirm your email address? Mon, 21 Aug 2023 18:02:54 GMT | client: *********************** Mon, 21 Aug 2023 18:02:56 GMT | agent: Thank you. Mon, 21 Aug 2023 18:03:27 GMT | agent: I can see the order is already out for delivery and should arrive today. Mon, 21 Aug 2023 18:03:32 GMT | agent: In this case Im not able to cancel this order. Mon, 21 Aug 2023 18:05:06 GMT | client: My question is, why it was sent when all I did was look on the site to check out the meals and thought it was too expensive and immediately deactivated my account. It even shows deactivated.shows deactivated. Mon, 21 Aug 2023 18:05:07 GMT | client: sounds like a fraud issue. Mon, 21 Aug 2023 18:05:48 GMT | agent: When you open a subscription, an order is created, and you did not canceled that order, you just canceled the recurring subscription Mon, 21 Aug 2023 18:07:36 GMT | client: OK - We are made to enter a card to even look at the menu. I have no problem reporting this to the BBB. Thanx for no assistance.Hi ********,Your Green Chef box full of delicious and sustainably sourced ingredients is out for delivery! Your tracking number is CG01000017460516!

  Business Response

  Date: 08/22/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-16-23 I received an email saying I had opened a Green Chef account. I called them and reported I did not do this and it is fraud. They said they canceled it. On 7-10-23 I received a *** delivery from Green Chef. I called Green Chef to report fraud and they said they canceled the opened account. On 7-18-23 I received another box and called again and again they said they canceled the account. I asked that this be reported to their *********** On 7-21-23 I received another box and was home so I refused delivery. I called again and asked that their ********** cancel this and report back to me. On 7-24-23 I received another box and this time their customer service agent said over 16 fraudulent account at ******************** Chef were opened with my name and/or address. They said a supervisor would call me back. To this date NO supervisor from Green Chef has called me. Again on 8-10-23 I received a notification from Fed Ex that a Green Chef box was being delivered. Called Green Chef again with the same above results. Green Chef is not stopping the abuse and fraudulent use of my name and address and I have asked multiple times to speak with a Supervisor or their ********** and have not heard a single thing from them. I have even emailed Green Chef Headquarters to tell them to immediately cease and desist any and all packages and accounts in my name. This has been going on for almost 2 months.

  Business Response

  Date: 08/14/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 08/24/2023

  This complaint should NOT be closed. Green ********* they were stopping all deliveries and closing all fraudulent accounts however just today I received word from ***** that they have shipped yet another package to me. My next step will be getting a lawyer. 

  Customer Answer

  Date: 08/28/2023

  This is my second BBB complaint file against Green Chef. They fraudulently keep sending me packages, NONE of which I have ever ordered. **************** agents claim that an outside party is creating false accounts under my name and address. I have spoken to Green Chef customer service agents many times as this has happened for the past TWO months. The last contact from Green Chef was when they responded to my first BBB complaint saying this would not happen again yet today, 8-26-23, TWO fraudulent deliveries were made to my home. Calls to customer service agents at ******************** Chef are frustrating and on Thursday **** a Green Chef agent told me someone was must have a grudge against me and they cant do anything about it then she hung up on me. When I called back the other agent said a supervisor would call me but that has not happened. I have even filed a police report and contacted our state Attorney General. If Green Chef does not stop sending me packages I will get a lawyer and force them to stop by law.
  

  
  

  A legal agreement that no further packages will ever be delivered and my name and address will never be used again.
  

  
  

  Business Response

  Date: 09/06/2023

  We are currently working with the customer regarding this matter. 

   

  Thank you, 

   

  The Green Chef Team 

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a of promotional offer on 7/23/23 where the first box would be like $60, however, I wasn't interested in any of the recipes once I could see them (you can ONLY view what's available AFTER putting in your credit card details, which in hindsight should have been a red flag) so I contacted support and that was cancelled and my account deactivated. I received an e-mail confirmation of this while still in the chat support and while logged into my account there was now a red banner at the top stating my account was de-activated.I then, not even a full 1 month later on 8/1/23 received a notification on my card that I was charged $160 for the subscription, DESPITE canceling and receiving confirmation of my account being deactivated and credit card information removed.I could not talk to support without logging back into my account, so I reset my password to log back in and was initially told I could NOT cancel this order and I had been charged because my account WASN'T deactivated. I was actually told that by requesting to reset my password that had automatically reactivated my account and was the reason why--a flat out LIE as I only did that BECAUSE I was charged for the cancelled subscription.After stating this, I was told I would be refunded after all and the box cancelled. And that my account was once again deactivated (e-mail confirmation and red banner on the web page, again). And once again I was told my credit card information would be removed within 24hrs.Now 24hrs later (8/2/23) my credit card information STILL has not been removed. I contacted support for a THIRD time and requested it be removed. I got a repeated response of "within 24hrs and it's been escalated" and the agent disconnected when I asked if I could speak with a supervisor.

  Business Response

  Date: 08/03/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM TRYING TO CANCEL THIS SUBSCRIPTION BUT NO ONE IS PAYING ANY ATTENTION. WE KEEP GETTING MEALS THAT WE DON'T WANT. I HAVE CANCELLED THE **** THAT WAS BEING USED TO PAY FOR THESE MEALS BUT NOW I GET CHARGED FOR PAST DUE FEE'S. I DO NOT WANT THIS SERVICE ANY LONGER. THANK YOU FOR ANY HELP YOU CAN GIVE ME. I AM USING MY AUNT'S EMAIL AND PHONE # BECAUSE OF MY ILLNESS .I WOULD LIKE TO DISCONTINUE THE SERVICE AS OF JULY 1ST, 2023

  Business Response

  Date: 07/28/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you,

  The GreenChef Team

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial product, and before I could even cancel the trial, I had already been billed for the following weeks worth of food, and when I tried to cancel, they said it was just too late, even though they had not even prepared to ship the food for another five days.

  Business Response

  Date: 07/25/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reactivated my account on July 22nd just to look at their options. Unbeknownst to me; I was automatically charged $117.42. They say they let you cancel your order 7 days prior to delivery ?? but the delivery date was scheduled for the 27th. I called and I asked for a refund. They refused saying that their systems do not allow them to refund. I asked to speak to a supervisor. They told me their supervisors are all in a meeting. This company is the worst of the worst when it comes to customer satisfaction.

  Business Response

  Date: 07/24/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team
  

  
  

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/23 I was billed $99. for a box when I had selected to cancel and opted out for the upcoming weeks. I have food allergies so I was taking time to think about using the subscription after trying a discounted box. I know I had opted out and cancelled so when I was charged $99 I called Green Chef but was told that I did select the box for that week and they could not refund my money or cancel the box. Please help as I am unable to afford this charge and its cutting into my already small food budget.

  Business Response

  Date: 07/24/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team