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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 213 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON March 25, 2023, I went to the Greenchef.com website per my daughter request, I went to the website to review and if I liked the plan then I would join, however, per the website you have to enter your method of payment prior to being able to view the meal options. I was really skeptical about entering my credit card information because I didn't know if I wanted to join the plan, the only way you can view the meal plan was to enter the payment option, they weren't anything stating that the payment would go through regardless, so I entered my information, viewed the meal options, determined that this wasn't the plan for me and cancelled and deactivated the account immediately after. However, $41.57 was withdrawn from my account on March 28, 2023. Here is the thing, the payment option should not be requested prior to the customer viewing the meal options, I feel like requesting payment information is scamming the customer by making them enter the payment information prior to viewing the meal options and deciding whether or not they want to purchase the plan. I called Greenchef @ ************ and spoke to ****, who placed me on hold for like half an hour and then the line was disconnected, hence the reason for this complaint. I never completed the order, and this company is scamming people by taking their money before they can view the meal plans, if you could view the meal plans first, and decide if you want to purchase it or not, then enter the payment method, the way they're doing it is fraudulent, I didn't place an order, I want my money back, I appreciate your assistance, thank you.

    Business Response

    Date: 04/03/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 3/25/2023 I went onto Green Chef site to check it out. It demanded info in order to move forward and see the meal options. Once i get to the food i see it does not suit my needs and immediately cancel it all to ensure i dont get unwanted food or charges. Then boom my card is charged and I am told even though its been 6 minutes i cannot cancel and will be getting multiple boxes of food I never choose or wanted in the first place. **************** was rude and refused to help stating the computer doesn't allow them to refund people. So how does a computer run a business and the humans have no control? I think not.. This is a huge misleading scam and I am telling everyone I know to stay far away. I have continued to ask for a refund and they refuse. I told them anything they send me will be returned and I do not want it. All they care about is getting my money which they are stealing from me at this point. Thanks

    Business Response

    Date: 03/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I truly hope that someone puts a stop to this type of business it is basically scamming I feel bad for the elderly falling for this. Thanks 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/25/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to complain about the box I received from Green Chef. When I completed the initial purchase for my box delivered on March 25, 2023, I completed a questionnaire regarding preferences and received an email that my preferences had been saved on March 17th. I was charged for the box on March 21st and received the box on March 25th with three meals that ignored the preferences I had selected and were not the meals I selected to be delivered. My preferences are important because I am prediabetic and trying to reverse it. I reached out to customer service and was told the changes were for my second order not my first and that there was nothing they could do. I dont understand how meals can be sent out without regard to the questions that were answered and ignoring the meals selected prior to paying for the service. Why do you have the option to select meals and fill out questions if you dont send the meals selected prior to the payment date?

    Business Response

    Date: 03/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the money.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Paypal on 3/25/2023 at 3:22 am that I sent payment of $121.60 to Green Chef Corporation. This is first time I was aware I was subscribed in the program. I immediately cancelled the billing agreement with this company through my PayPal account. (See emails) PayPal gave me option to contact Green Chef. No one was available on phone contact option, so I sent email to Green Chef at 3:42 am on 3/25 requesting the company refund my money and not to send their product. To my knowledge I had not subscribed to their food service; I was trying to look at their menu options to see if it was anything I would be interested in. I had previously received meals from them and they used previous billing info to process this current order. I logged into Green Chef site on 3/25 to cancel a subscription I was not aware I was receiving, but was unable to cancel order. On 3/25 at 3:46 am I received email from Green Chef claiming they do not have the option to cancel this delivery as it is past 5 days before delivery(3/24) I didnt even receive notice I was charged for a product from Green Chef until 3/25. (See email). I called Green Chef on 3/25 at 8:22am requesting cancellation and refund of this order as I did not want to sign up for service. GC rep reiterated it was too late to cancel order and get refund.

    Business Response

    Date: 03/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************-greenlaw

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a box from Green Chef, delivered 3/07, with a promo 60% off. I skipped a delivery for the following week. Navigating to the delivery for 3/21, I was surprised to see that the box also indicated a 60% discount.My credit card was charged for the product with a 20% discount instead of a 60% discount. I now believe that the 60% off shown on the website was a pricing error - I am requesting that the pricing displayed on the website be honored. Otherwise, I am being charged an amount other than the agreed-upon price, which is a fraudulent charge.I phoned support on 3/19 to let them know of the error. They informed me that there was nothing that they could do. I asked to speak to a supervisor - the employee indicated one would call me back within an hour, and I never received a call back.

    Business Response

    Date: 03/21/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered my first box. Second box was charged and called the same day of charge to cancel and ask for a refund. They would not refund but canceled the subscription. The second box hadnt been shipped and refused to refund the amount that was just charged to my card.

    Business Response

    Date: 03/20/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refuse to listen to food preferences refused to not deliver pork to my house as a Jewish person after I offered to pay for it in order for it to be sent somewhere else they informed me it was not on the truck, but they would not be willing to stop it from going on the truck and coming to my house

    Business Response

    Date: 03/16/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Green Chef, a meal kit delivery service. My order number is *********, and I subscribed for three meals at a cost of $129.89. However, I have experienced multiple issues with the service that has left me dissatisfied.Firstly, according to Green Chef's records, I skipped the order, but it did not show up in their system, and I was still charged for the meals. Furthermore, I was charged on Friday, March 10, 2023, on my credit card for this order. When I contacted Green Chef's customer service, they refused to cancel or refund the order.Additionally, I did not receive any emails about this upcoming order to date, and I also did not receive any emails when I did process any skips. This lack of communication on Green Chef's part has made it difficult for me to properly manage my subscription.As a customer, I feel that these issues are completely unacceptable. Not only was I mistakenly charged for meals that I did not receive, but Green Chef's customer service has been unhelpful in resolving the issue. Furthermore, the lack of communication and transparency from Green Chef has made it difficult for me to properly manage my subscription.I am writing to request that the Better Business Bureau take action on this matter, as I believe that Green Chef has not provided adequate customer service and has not fulfilled its obligations under the subscription agreement. I would like a refund for the charge that was mistakenly billed to me, and I would like assurance that this type of issue will not occur again in the future. I also request that Green Chef improve their communication and transparency with their customers.Thank you for your attention to this matter, and I look forward to hearing from you soon.

    Business Response

    Date: 03/10/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for trial food delivery from this company and I canceled. After I cancelled, the company reactivated my card without my authorization and will not refund my money. The customer service reps are really unprofessional and refused to connect me with a supervisor. This is the worse company Ive dealt with.

    Business Response

    Date: 03/08/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team

  • Initial Complaint

    Date:02/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green chef has attempted to charge my credit card twice incorrectly . Charges at checkout were supposed to be $41.00. However Green Chef charged $113.00 . I have had to call customer service several times to correct them on the inappropriate value that they have charged me. I assume this is happening to other customers as well. A fraud and a scam.

    Business Response

    Date: 02/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

Green Chef Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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