Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Green ********** went on the website to look at the meals and see how it worked, I decided not to move forward. My computer input my name, address and email automatically. I NEVER picked any meals and never placed an order. Yet, the website took it upon itself to pick ************ and place an order. This is fraud. I don't want any deliveries or food sent to me and I want a refund of my $44 I did not authorize. I since deleted my auto fill on my computer....nevertheless how can a website pick and place an order without me knowing?I am very upset

  Business Response

  Date: 02/10/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 

   

  The Green Chef Team 

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19372191
  
  I am rejecting this response because:
  
  
  

  GREEN CHEF decided not to refund the $44. Not only did I NOT PLACE THE ***** MYSELF, I NEVER RECEIVED ANY PRODUCT FROM THEM AS THEY STATED THEY COULDN'T STOP THE SHIPMENT AND GIVE ME MY MONEY BACK. This company is very shady and so is their website. 

  DO NOT ***** FROM GREEN CHEF ... SHADY COMPANY...THEY STOLE M,Y MONEY AND WON'T GIVE IT BACK.

   

  Sincerely,
  
  *********************************

  Business Response

  Date: 02/17/2023

  We are currently working with the customer in regards to their Financial Institutions disconnect involving the customer's reason for the disputed charge. We will issue a full refund of $ $44.72 back to the customer's form of payment, barring the attempt not blocked by the customer Financial Institution. 

   

  Thank you, 

   

  The Green Chef Team 

  
  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/23 I ordered green chef with a coupon and paid $76.64, I was able to choose my meals. It arrived 2/4/23. Some of the produce in the meal kits was bad and unusable. On 2/7/23 I was charged for another week of meals at the cost of $163.46. At this point I had only tried two of the four meals but wasnt satisfied and certainly did not think another four meals was worth $163. I contacted them on 2/7/23 via online chat and asked to cancel the shipment, and be issued a refund. They refused, even though the box was not in transit at this time. I called them directly on 2/8/23. They also told me they can not cancel shipment, and now it is in transit. She said she requested for a partial refund but was denied this request as well. I asked to speak to a manager but was told there were none available. In addition, I was unable to choose any of my meals so now I am being delivered food that includes pork, which I do not even eat. I received no email prior to billing stating time to choose your meals or anything to prompt this. This is the worst customer service Ive ever encountered.

  Business Response

  Date: 02/09/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

  Customer Answer

  Date: 02/21/2023

  Hello, 
  
  I am messaging to let you know that the business did satisfy my request for a refund.  I would like to close my complaint as being resolved. Thank you. Complaint ID : ********
  
  -- 
  *****************************
  Registered ***************************** Salesperson
  ***************
  ************
  

  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just resolved an issue with Green Chef, regarding a refund for meal box I did not order, as I had "de-activated" my account before the deadline to receive a meal box. Previously, I have had to "de-activate my account twice" . Today I ckd my email `and saw an advertisement for **. I opened it and was directed to the ** website. At that time, I was shocked to see my account still "active"! Again, I de-activated it on line! Also, when I received the previous refund in my bank; later on the same day, I saw a "pending" charge from ** for $40.01 . I did not act at that time, since it was pending, but, I had no idea what it was for. So, I waited to see if it would be removed. As mentioned above, when I opened the email advertisement from ** and noticed my acct "still active", and then "de-activated it again for the 3rd time, in last several days, I saw that a delivery date coming up had been left open. As I had "de-activated my acct then, for the 3rd time, I decided that "surely" the box would not be sent! I had also been in touch via email with a **************** rep (on ****), and I told him what was transpiring with the $40.01 charge, and how many times I had "de-activated my account". But, I have not heard back yet. That doesn't matter, because, after the fact, I have "de-activated my account 3 times", I still have been charged for an order I did not approve, so damage already was done! Again, in this new complaint, I want a "re-fund of $40.01 for an order I never approved", and my account was suppose to be "de-activated" (3 times de-activated) in advance of the date of the unwanted order! This has been very, very aggrivating and becoming stressful, and a ridiculous amount of my time and money to resolve these repeated mess-**** I request a full refund of $40.01 asap; and I would like to suggest ** review again my acct(s), if any, affiliated with ** and "confirm" they are all "de-activated" (please, for the sake of us all!). I can barely say "Thank you".

  Business Response

  Date: 02/02/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  The Green Chef Team
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Green Chef site to look around at the product and pricing. Unfortunately the way the site is set up, you have put all your information in, including payment info before you can see anything. So I did all that and took a look around, I was not pleased with the meal options or the pricing so I hit the unsubscribe button. At that point I thought my account was cancelled and I would not be charged for anything. I was wrong, I got a $116.11 charge on my account, they placed an order for meals I would have never chosen for my family. I contacted them BEFORE the box of meals shipped and was told there was nothing I could do and it was shipping and being charged. I asked for a refund because their website is not clear on the process of cancelling, and they refused saying I needed to contact customer care when I was cancelling the order. My question is how would I know when to call when I didn't even know I had placed an order??

  Business Response

  Date: 02/02/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18957488
  
  I am rejecting this response because: I have asked for a refund, no refund was given. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/08/2023

  We are currently working with the customer regarding this matter.

   

  Thank you, 

   

  The Green Chef Team 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a promotional from Green Chef, which caused me to re-activate my account. Upon reactivating it, to receive the promotional price I went on to the site to select my meals. However, I realized I could not after so many tries. Therefore, I wrote in a chat that I wanted to cancel my order and subscription. This was on 1/8/23 on 1/23/23 I received two boxes of meals. I am not sure why. On Thursday I called to cancel my subscription again. I was told he could cancel it but I already had an order pending again. I asked to cancel it and was told it was too late. I asked why I was receiving anything, when my subscription should had been off. He asked me to prove that a chat was sent. I dont have proof but I know I did not order the food I received and place an order for another one this time. I just want them to refund the order that hasnt been filled and not send it or any other order again. I tried calling to see if another person would be more helpful. He said he wouldnt refund my account and started playing some loud screeching noise and said he couldnt hear me. I just want my refund and to never have to deal with them again.

  Business Response

  Date: 01/27/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order with a discount code. The total was around $50. Even after I submitted it and clicked "view receipt" it showed this amount. However, today when I looked at my bank account I was charged $140. I went back into my account on Greenchef and it also showed the $140 charge. In other words, they tripled the charge overnight without any sort of consent or verification or anything. Just changed the amount. When I called they said that they could only "fix it" by applying the discount to my next order (as if I would feel comfortable ordering with them again). I explained the entire situation and asked for an explanation but was only told that they wouldn't do anything. Complete scam.

  Business Response

  Date: 01/25/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went on website to explore possibly getting an order. Had to go all the way to the point of ordering to see prices and options. Once it was clear I didn't want anything. I had to cancel a subscription that I didn't choose and didn't want. Removed the payment info before I left the site and received email stating I canceled that minute, that was 1/17/23. I woke up to two charges on my debit card Monday morning, 6 days later. One for $17.98 and another $50.03. Charges are pending and I will file with bank to get resolution. This company is a scam!!

  Business Response

  Date: 01/23/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 
  --

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received both refunds due to me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to have problems with Green ************ (and it's affiliates). This is my 2nd complaint to BBB (last one on 8-10-22.) On ****-2023, I tried to get in to my account to change/skip/verify a meal delivery for ****. I could not access my account because website stated my "account was de-activated". I did "not cancel, nor de-activate" my account! I tried 3 times to get in to my account, and/or change my password to gain access to my account, so I could see the recent Order History. Finally, I contacted "agent on chat" to verify if my account was de-activated. Agent said "yes, it was de-activated". I told them "I never cx'd or de-activated my account". I told CS agent, "since it appears de-activated now, "without my approval", I will give my approval now to de-activate, and keep it that way!", as I was very upset. Agent then "confirmed" to me my "account was de-activated", per my request "at that time, on Chat". The next day, on 1-20-2023, I see Green Chef has "debited my bank $112.31, for the meal order for **** (which is the very meal order I was trying to "verify/skip/change", when I found out my account had been "de-activated" BEFORE I finally did on the chat conversation of ****.) Now, I have been charged $112.31 for a meal order "after" my account was "de-activated" & "confirmed it was de-activated", twice, "during the chat conversation". I am totally frustrated and angry about this latest s**** up. Very similar to mistakes made by GC last year about "de-activating" my active acct w/ Factor75); and, sending me food from another acct w/Home Chef, which had been "cancelled" for almost 2 years! I want a full refund of $112.31, as I have been wasting way too much of my time/efforts in dealing with this company (and it's affiliates), in trying to "un- scramble" their messes. (All this is too bad, because I have been mostly very satisfied with the competitive prices for this service, and enjoyed a wide variety of meals to choose from.)

  Business Response

  Date: 01/26/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This  is an acceptance of refund of $112.31 for my previous complaint: However, on the same day as refund appeared in bank account, I see a "new charge" of $40.01.  And today, I received a meal order box!  I also received an email from GC, as a "general advertisement",  to reconsider "skipping" orders.  When I opened it and it went to GC website, I AGAIN see that my account has NOT been de-activated!  So, today, "for the 3rd time, I manually de-activated my account"!  I assume I must make another complaint following this mess up of charging me $40.01.  I will now go back to BBB to file a 3rd complaint. 
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I am writing you to ask your assistance in my recovering money from Green Chef.I became familiar with Green Chef the week of January 14, 2023. I entered all the required information required to register and view their menu options. Green Chef had automatically pre-selected three items that I did not care for. I zeroed them out and proceeded to look at other menu items. I did not care for anything Green Chef offers. I immediately deactivated my account. Today, Sunday January 22, 2023 I have an automatic bank debit of $32.78. I contacted green chef and their representative told me that they could not issue a refund. I explained that I did not care for the preselected items. I zeroed them out. I looked at other menu items they offered and I did not care for anything. I advised him that I immediately deactivated the account. I reiterated that you couldn't even see the menu items until you entered all your payment information. I didn't care for the preselected choices, I didn't care for anything that they offered. And I again told him that I had deactivated the count within minutes of opening it. He was adamant that they will not issue me a refund. I feel this is pretty much a hook if not a scam. Can you assist me in obtaining a refund?I greatly appreciate your help in this.*************************

  Business Response

  Date: 01/23/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously a subscriber to Green Chef, but had cancelled last year. I went to my account because I was considering starting up again. But in order to review menu items, I needed to log into my account. Before I had even decided that I wanted to renew subscription, I learned that I was automatically charged by logging into my bank. I never gave authorization for the $113 charge. When I logged into my account, i saw that I still had an old address and that I had until 1/21/23 to make a decision to keep my order. I updated my address and decided on 1/21 that I did not want to receive an order due to the limited choices in meals. I called and was told that there had already been an order sent out on 1/19 to the old and incorrect address and that this charge would not be reversed! Since I never approved nor received the order I asked that the amount be reversed to which they refused.

  Business Response

  Date: 01/23/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your quick response.  I still think that the Green Chef account site needs to be clearer in regards to order change deadlines, payment and order agreement, resubscribing, etc.  Please contact me as I would like to help with updating your website for easier access and clarity and greater customer satisfaction.    
  
  Sincerely,
  
  ***************************