Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Green Chef's meal delivery service from August 10th to August 17th, 2024. While I wanted to continue my subscription, I knew I would be out of state from August 31st to October 14th, so I proactively canceled all deliveries scheduled during this period.On Sunday, September 8th, I received an email from Green Chef asking me to confirm my meals for an upcoming delivery. Concerned, I logged into my account to ensure all deliveries in September were skipped, which they were. I also added additional skips for October as a precaution.Despite this, on Tuesday, September 10th, at 1:06 AM, I received a notification that Green Chef had charged my credit card for a delivery scheduled for September 14th. I immediately contacted Green Chef to dispute this charge, but they claimed that my delivery for September 14th had not been skipped.I do not agree with Green Chef's assertion. I verified on September 8th that the September 14th delivery was marked as skipped in their system. This charge was unauthorized and should be refunded.

  Business Response

  Date: 09/12/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Green Chef ended up finding an inconsistency in their system that caused my order to ship when it was indeed skipped.  Green Chef has refunded the amount.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily non stop spam from this company. I have never signed up for anything from them, I never purchased anything from them. Yet... somehow they think daily junkmail will get me to think of them as a legitimate company?

  Business Response

  Date: 09/09/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22219027
  
  I am rejecting this response because: I am still receiving multiple unsolicited emails from this company.  They seem to be happy to break the law.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/23/2024

  We are working with the customer regarding this matter.     

  Thank you,
  The Green Chef Team.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22219027
  
  I am rejecting this response because:  I am still getting spam emails multiple times per week from this business.  They also continue to email me directly as opposed to dealing with a resolution through BBB.  I have asked them TO NOT CONTACT ME IN ANY FORM.  This is not a reputable business
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/27/2024

  Dear Better Business Bureau. 
  
  
  The email provided by the customer has been removed from future communications. We have not informed the customer, as they requested not to be contacted in any form. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/24, I signed up for an account. I cancelled the subscription on 8/20/24. On 8/26/24 I received a text saying I had a delivery coming in on 8/27/24. I called the customer support number ***************** on 8/26/24 at around 4:38 PM CT. They informed me that I only canceled the subscription and not the initial box. I was not able to locate any part of the website that indicated a separate process to cancel the initial box as opposed to future boxes. Obscuring cancelation policies and methods is a misleading and unethical business practice.

  Business Response

  Date: 08/27/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Green Chef Team
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an acct with greenchef in 2021 and made one order. I saw an ad on Instagram on July 21 and clicked on this ad. After looking at the prices I closed the browser. The next day I received notice my ****** acct had charged credit card used in 2021. I did not authorize this charge. I dispute with ****** twice who said it was a valid charge. And second dispute(two weeks) that items was shipped and delivered. However on July 22 I called and spend 40min on phone in which supervisor said I would receive refund in 5-10 days. Which I did not receive. Their customer service told me many times they couldn't cancel even though it has been less than 24 hrs since "activation" greenchef claims I reactivated and authorized payment. Which I never did. They also refuse to refund my money

  Business Response

  Date: 08/14/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Green Chef Team
  
  

  Customer Answer

  Date: 08/19/2024

  I am shocked when i disputed with ****** i was informed this was not only a valid transaction on first complaint. but on SECOND complaint ****** informed me that not only were items shipped but somehow delivered to my home. This business continues to LIE to benefit themselves. I am shocked at the customer Service and ABUSE from this company. The credit card dispute is still pending with card company. I am not sure this is resolved at this point,
  

   

  Complaint: 22108897
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/04/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Green Chef Team
  
  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22108897
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Starting off you charged my ****** acct without my authorization. Then I had to spend 40+ minutes to get the order canceled, which I was told you would refund my money. Which did not and still has not happened. I dispute with ******. Which somehow you provided proof a product was delivered, which was NOT. THEN I dispute with my credit card and you STILL are saying you provided a product, that was canceled in less than 24 hrs(that was not authorized). Almost two months later and you say you will provide a refund, I still do not have a refund!! How dare you say you messaged me to fix this dispute. 

  Business Response

  Date: 09/13/2024

  We are working with the customer regarding this matter.      

  Thank you,

  The Green Chef Team.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a trial and after the first delivery decided I didnt like it so I cancelled the subscription. They charged me anyway and even though its a week in advance, and I havent received any product, they still charged me $99 and refuse to refund it.

  Business Response

  Date: 08/06/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef marketed a new promotion where the buyer would get 50% off their first box and 50 ClassPass credits on sign-up with Green Chef. During the sign-up stage, they confirm the 50 credits but once completed, they notify that the credits are only for new accounts with ClassPass. On all of Green Chefs promotion material however, there is no mention that the ClassPass credits need to be for a new account with ClassPass. Those with existing ClassPass accounts are not able to use the credits, and this is only conveyed through ClassPass. All promotional and even the ClassPass credit activation email from Green Chef do not note anywhere that the ClassPass account has to be new. Additionally, the terms and conditions are only accessible through ClassPasss side, even though it is Green Chef who is marketing the promotion.

  Business Response

  Date: 07/31/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:07/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for green chef in feb. 2024. I recieved my first week of food and found it to be just ok and more expensive than i hoped, so I deactivate my account. I had actually forgot all about green chef when on July 11 2024 i noticed i had a charge on my card for around *****. After calling and talking to a rep named ****, he claimed my account was reactivated and i had food on the way. I explained to him this was 100 percent not the case. No way did i even visit there site much less sign back up. Especially since i was going out of town and the food would be ruined anyway. /He basically kept repeated himself that the charge would stay and that i did in fact reactivate. I asked to speak with manager and he stated that the manager would just see it his way and they would not refund. He reiterated that i had to manually reactivate and that i did in fact do that. At this point i have not received the food and they will not listen and totally un professional. Please help. This is basically theft and now i have been reading this company is guilty of this with many others.

  Business Response

  Date: 07/15/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team

• Initial Complaint

  Date:07/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining about unauthorized billing to my credit card. I think *** said this before, but these people are the standard of true Fraud of the people they build me for meals that I had went into the app and skipped meals all the way through mid July. I had written Skip ***** or selected meals on the app that Green Chef provides. But they claim that I didnt skip any meals one box I did not. I was not even here. Ive been out of town for five days and they said boxes delivered receive the promotional code $180 value would be free , so what they did after the free box and I signed up for the initial $6.99 for the promotion and my first box. My second box would have cost me $42. What Green Chef did was win back in that box of free food and bill me on two separate occasions at $90 which made up the $180 , the free food and they continue to bill me every week $103$. I have attempted to recover my money No avail. when I tried to explain to the Customer representative that on the app that I downloaded on my phone, I could see where I had skip meals all the way to almost the middle of July but she couldnt see that. My light electric bill was cut off for nonpayment because these people had already taken the money out of my automatic draft for my light bill, I am a retired registered nurse of 40+ years. I am on a fixed income. I wanted to try eating healthy because I was newly diagnosed with diabetes and high cholesterol so this is an attempt for me to better my health and instead my mental status emotional status and my physiological status is just not good , I just cant believe that people can get away with this people. Sirens are blaring. Please tell everyone you know how this company operates. I am praying for return of my money. I am praying for those others who have been scammed by Green Chef that they get their money, not even , ************************.

  Business Response

  Date: 07/08/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The Green Chef Team
  

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We previously subscribed to green chef and received their meals for 6 months to a year. Then we cancelled the subscription. But, we still had an on-line account with them that we had to create when we used their services. We had not used Green Chef for 6 months to a year or more.Last week I decided to go back into my account, to see their current prices and food options. So, I logged into my on-line account at their website: *******************************************. I looked around their website and decided I thought the stuff was priced too high, so I did not restart any subscription. I did not click on any buttons related to purchasing anything. A few days later, a package arrived on my doorstep from Green Chef, for $170 worth of food that they unilaterally sent to me. I then noticed that my credit card had been unilaterally billed for the food (apparently using the credit card that had been on file with my account). I called their phone number to let them know there had been a mistake or figure out why this had been shipped to me and why I had been billed. Their customer service agent said that there had not been a mistake. She said that it was their policy that if any old customer logs into their account, then their subscription is automatically renewed, even if they do not click on anything or purchase anything. I was shocked. I told them that was fraud and I told them I would be calling my credit card company to cancel the charge and report it as fraud. They said they were fine with that because they were just following their policy. I could not believe their audacity. I am still waiting to see how my credit card company is going to handle this.

  Business Response

  Date: 06/21/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team
  

  
  

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21877789
  
  I am rejecting this response because: this is what I wrote to them. 

   

  I appreciate you doing that (refunding the money). However, I want to follow up regarding the real issue. I am a consumer protection attorney. It is very concerning what your customer service person said about how the site is set up to automatically bill people and send them food if they merely open their account. Those are the kinds of dark patterns that the **** and FTC talk about, where companies are using bogus disclosures and manipulative website design to take advantage of customers. I did not hear anything addressing that issue. Plus, a customer service rep who admits that practice and says they see no issues with it is yet another major red flag and I heard nothing to suggest that this was against company policy. I heard nothing to suggest that anyone at the company was at all surprised that this would have happened, which suggests that this is a purposeful thing, which is very disturbing. 
  
  
  *****
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/08/2024

  We have reached out to the customer directly to address his concerns.

  Thank you,
  The Green Chef Team

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/24- I remember signing up and using an empty card to check deals, never intending to use the service.On 4/24/24- Green Chef tried charging me again and the payment failed. Instead of canceling my service, they sent me the package anyway without my consent. The total charge of the box was $116.06.From 5/1/24 to 5/8/24- Green Chef continued to try to charge me for other boxes, but again because there was no money on the card the food was never sent.On 6/8/24- I contacted Green Chef support to remove the $116.06 charge. In the chat, I expressed how I didn't know they would send a food box without my money or consent. When I asked if they would keep trying to charge me, I was told, "Since the box has been delivered we won't be able to have that canceled and process any refund. But if you have any dispute, it would be best to settle the charge and then we can refund the charge if this is not valid." I responded, "I am not paying for something I never meant to pay for.". I chatted to them some more, but it went in circles. Noting I was getting nowhere I responded, "I see I am getting no where. I will contact the better business bureau to get this taken care of. In the mean time I will cancel the card on the account." ******************** Chef responded with, "I understand and respect your decision."As for the package that was sent I did not use it, as I didn't know it was for me. A housemate took the package.In conclusion, I did not order this so I need this balance credited immediately. Please confirm that a credit has been issued and the account balance is now zero.Thank you *********************** attached is the full chatlog

  Business Response

  Date: 06/11/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team
  

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21831271
  
  I am rejecting this response because:
  I have not received a response from green chef at ********************* or at ************
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/21/2024

  Dear ******,
  
  We have addressed your complaint via email to the address provided in your complaint. Our response was sent last June 11, 2024 at 11:42 AM EST.
  
  We are sorry if you did not receive our response, please check your Spam or Junk folders. The subject line of our email is "GreenChef BBB Follow-Up Complaint #********"
  
  If you would like us to forward our response to a different email address, please provide an alternative email address in your response.
  
  Thank you,
  
  The GreenChef Team