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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 213 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13, I received a notification that I was charged $100. I had previously paused my subscription because I did not like the service and did not get any notification that I would be charged today. When I called May 13 to obtain a refund, I was told that 4 days is not enough notice to provide for a cancellation. This is absurd, as I cancelled well before this was shipped. She said she couldnt give me a refund but could change the meals in my box (if its too late to cancel how is there still time to change what is in the box?).

    Business Response

    Date: 05/14/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a promotional link for Green Chef from a friend by email on April 24th 2024. The subject line read: ***** has sent you a gift via Green chef. When opened it said: Youve got a Free Box! I clicked on the link to see if any of the meals looked good. I had a green chef account in the past so it led me to my account. I clicked on some of the meals and debated getting the delivery for $9.99 but decided not to. I exited the website. On 5/7/24 I noticed I was charged twice by Green Chef on my credit card. Once for the $9.99 free box and then $98.91 for my next subscription. They had my credit card information but not my updated address. Food was sent to the old address and my card was charged. I never received an email telling me I would be getting a delivery or a charge. When I called the customer service line they said that when I clicked on the promotional link my account was automatically reactivated. They told me there was nothing they could do about the charges due to policy. I also spoke with a representative online via a chat and they told me the same thing.

    Business Response

    Date: 05/09/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The Green Chef Team


    Customer Answer

    Date: 05/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my account twice and they refuse to do it. They just keep charging my card and I have received no product. When I called the company this person wouldn't let me speak to a manager and was very rude. Horrible service, horrible company,

    Business Response

    Date: 05/06/2024

    We have reached out to the customer directly to address their concerns.

    Thank you,  

    The GreenChef Team

  • Initial Complaint

    Date:04/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Green Chef in February on a friend ******. I did not think the dinners had value and portions were so small I decided it wasn't for me. I had to pause my account because I couldn't find a cancellation button. About 3 weeks later in March I called and cancelled my account. On Saturday April 27 I saw a charge for $99.91 on my credit card statement. I called immediately and they had no record of a cancellation. They said I only paused my account and the pause was over. I told them I wanted to cancel my order and a refund. They said they did not do cancellations within 5 days of the order. They refused to cancel or refund my money. I told them I called and cancelled and they said they didn't have record. Regardless the item hasn't shipped and they refused to cancel the order or refund even though the error was on their side. I do not want the shipment which hasn't gone out yet and I want a refund.

    Business Response

    Date: 05/02/2024

    We have reached out to the customer directly to resolve their concerns. 



    Thank you, 

    The GreenChef Team 


  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted on 4/1/24 to become a customer with this business. I placed an order and was charged $41.28 on 4/8/24. On 4/9/24 I received an email from Green Chef stating the following: Our courier has informed us that despite our best efforts, we will unfortunately not be able to deliver your Green Chef meals to you this week. We have issued a full refund for your order, which should be reflected in your account in 5-10 business days. I received this email again on 4/11/24. I have yet to receive my refund. Ive never received any product from this company and Id like my money back immediately. My order number was *********. Thanks.

    Business Response

    Date: 04/29/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you,

    The GreenChef Team

     

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20th, I cancelled this subscription, but a box was shipped and I was charged $100 on April 24th.When I called to return the box/obtain a refund, as I had just used a referral code and was not intending to be part of a subscription, I was told that 4 days is not enough notice to provide for a cancellation. This is absurd, as I cancelled well before this was shipped.

    Business Response

    Date: 04/25/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 

    The GreenChef Team

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered green chef years ago during the pandemic lockdown. We canceled or subscription years ago. In the month of February and march my husband credit card was charged over 15 times totaling around 3,000$ I called to complain about the charges but the call center was no help and claimed we didnt have an account. And said my husbands email was not on file yet hes receiving emails from the company. My credit card is dealing with the fraud issue.

    Business Response

    Date: 04/16/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The GreenChef Team

    Customer Answer

    Date: 04/19/2024

    The company is still in the process of resolving the issue.  

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my order on March 8, 2024. They kept sending the boxes even after I verified by email my cancelation. They also kept charging my credit card. With each phone call or email I would make, they would say that my account was active and had to check with customer support. They make you jump through fire rings even when you have an email from their company stating the account is suppose to be canceled. Ugh. Very disappointing to say the least.

    Business Response

    Date: 03/19/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


  • Initial Complaint

    Date:03/14/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a vegetarian so was careful to make the selections for my meals. My first box was delivered yesterday and to my surprise, every meal contained either pork, fish or chicken. When l called to complain l was told that was what l ordered. I found out that the meals were from an automatic selection made by the Green Chef system and not from selections l made. I was told if l wanted l can cancel but no option was available for a refund.Very frustrating knowing that l ended up paying for meals l didn't pay for!!

    Business Response

    Date: 03/14/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing a complaint against Green Chef for ongoing product and service issues. Initially, we encountered damaged deliveries with compromised food quality, including leaking meat packages and stale vegetables. Despite complaints, the response was minimal credit and no substantial resolution.We ceased our subscription but gave Green Chef another chance over a year later, only to find the situation had worsened. Almost every delivery was damaged, and customer service's attitude had deteriorated, showing no remorse or willingness to help.Repeated issues forced us to cancel and seek a refund for the unusable food. However, we were met with refusal for a full refund on our last order, receiving only a partial refund of $14 from over $70. Additionally, the legitimacy of Trustpilot reviews featured on Green Chefs website is questionable, as the company is unsearchable on the platform.Due to these unresolved issues, I request a BBB investigation into Green Chefs practices and a full refund for our last delivery. Their systemic problems must be addressed to prevent future customer dissatisfaction.Sincerely,************************* Green Chef Order # *********

    Business Response

    Date: 05/06/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    Green Chef Team


    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Green Chef Corporation is NOT a BBB Accredited Business.

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