We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 213 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly requested to be removed from their emails, which I never signed up for. The say they will but never stop spamming me. I have never bought anything from them.

    Business Response

    Date: 01/24/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a coupon in mail and applied it and reactivated my account. The first delivery showed a little over $20. I went into my bank account today and saw a $90 charge so called Green Chef and talked to ****** ******, No. ****** and he would not help me at all and said I had to have that code and I had thrown it away. I asked if he could check what they sent me or give me a different code and he said no, it was too late even though the money is pending in my bank account and it's 5 days out. I asked to speak to a manager and he refused and kept saying, is that all. I am very disappointed in customer service and the scam of showing the discount and next day not showing it.

    Business Response

    Date: 01/19/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


    Customer Answer

    Date: 01/23/2024

     
    They sent a message that they would credit me back and it showed they gave a credit in my bank and then they must have decided not to do it so now I am being charged again.  They probably just did that so they look good but were not going to credit me.

    ***********************

     

    Business Response

    Date: 01/26/2024

    We have reached out to the customer directly to address their concerns. 


    Thank you, 

    The GreenChef Team

    Customer Answer

    Date: 01/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Even though my package had not departed, and the charge was still pending, the business would not refund my charge and stop the package.

    Business Response

    Date: 01/16/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


    Customer Answer

    Date: 01/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Ordered 1/10/2024 Date Cancelled 1/10/2024 Date Charged 1/13/2024 Amount Charged $86.33 Delivery Date 1/16/2024 Cancellation policy - 5 days before delivery.I cancelled my subscription immediately. I did not like the menu items. When I called the company to dispute the charges, I was told that it was too late to cancel because the delivery was the next day and that I cannot return the items because they are perishable. They apologized for not being able to help me any further. I am filing a complaint today to warn other consumers that they will be charged for their first order even if they cancel their subscription. All I wanted was a refund and was refused and made to feel like it was my fault.

    Business Response

    Date: 01/16/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef


  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/30/2023 I viewed Green Chef website for menu options. They make you enter your credit card to look. Very expensive and no menu items I liked. Cancelled subscription ON EXACT SAME DAY. They keep your card information in their system.Received email 12/9/23 that an order was on the way from Green Chef (remember, I canceled on 11/30/23). Checked my bank statement I was charged for the meals (on 12/05/23). Called Green Chef to get refund but told it was too late. Improper charges seem to be a recurring issue with this company. I spoke with *** who confirmed the account was deactivated on 11/30/23 and they charged my account on 12/05/23. He said they wouldnt do anything to help me.The food shipped and I was charged $298.75 on (12/05/23) for meals I didnt select AND after I canceled. Green Chef customer service said the system doesn't let them issue refunds. Explained I canceled on 11/30/23 and did not want the food. Told they can't help. ******** service agent was rude and refused to get me a supervisor.I disputed the charges with my bank and they opened an investigation. I was told today 1/8/24, the information Green Chef provided to bank is valid and their decision is for Green Chef. (Banks will do this when you use your debit card). This is a recurring complaint about Green Chef to BBB for this fraudulent act.I had to cancel my debit card to make sure they didn't do this again. There is no way to go in and remove your credit card information from Green Chef's website. Is this legal? Not permitting removal of personal banking information seems fraudulent they can charge your card anytime they feel like it, as they did with me.Attachments:11/30/23 GC email confirming order (I placed no order, I was only browsing the site)11/30/23 GC email confirming I cancelled my plan (same day)12/9/23 GC email shipment on the way (unauthorized)Dishonest business who is only interested in scamming people out of their money. I will tell everyone I know.

    Business Response

    Date: 01/12/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

    Customer Answer

    Date: 01/23/2024

    I do not have anything in my email from Green Chef concerning this complaint.  

    I have multiple advertisements from them but no resolution.

    Please advise as I do not consider this matter resolved.

     

    ***************************

    Customer Answer

    Date: 01/23/2024

    So, I received an email saying they were issuing a refund

     

    I checked my bank account and this is what they did on January 12, 2024: 

     

    As you can see, they did a claim reversal right after they deposited the refund into my account.

     

    THEY STILL HAVE NOT ISSUED A REFUND.

     

    I cannot believe how much time and energy I have expended to get this situation resolved - only for them to lie and deceive.

     

    THIS COMPANY IS SUCH A CROOKED, FRAUDULENT COMPANY.

     

    Please let this information be known on your website they lied.

    Business Response

    Date: 01/26/2024

    We have reached out to the customer directly regarding this matter.

    Thank you, 

    The GreenChef Team


  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my Greenchef subscription in February 13, 2023. I was recently interested to see if their menu selection changed. I visited their website on January 3, **** and I couldn't see the menu selection unless I created an account or logged in. Since it's been a while I had to reset my password. I went through the email and created a new password. I then proceeded to look at the menu options, then did not complete any transactions as my ********** were not interested in any of the options. I did receive an email later that day that I left some items in my cart. I did not revisit the site to complete the transaction or confirm any interest. Then on January 5, **** I was reviewing my **** statement and noticed that there was a $159.87 pending charge for Greenchef. I immediately went to my email and didn't see an order confirmation. I then went to their website and it stated that there is a box that will arrive on January 8 ****. I immediately tried to cancel and recognized it was past the deadline to impact this delivery. I called the Greenchef customer service #************** at 1:50 pm PST and ******* says there is a strict policy and there was nothing she could do. She hung up on me. I then called another Greenchef # ************** at 2:10 pm PST to talk to another rep and he said that there is nothing he can do. I explained to both that I did not agree to this box, I did not receive confirmation for the order. I asked for a reimbursement or if I can reject the delivery. They said they couldn't help. I stated that I appreciate that he is given a scripted response to reply with and he said that he had it memorized; I think he interpreted it that I was insinuating that he was reading response. I am extremely upset that I am going to be charged for something I don't want. What a scam.

    Business Response

    Date: 01/08/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

    Business Response

    Date: 01/08/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me, on a recorded call, when i created an account it made two. When i cancelled, it only cancelled one. Unbeknown to me. Clearly their technical. Refusing to cancel accounts. Taking money from my account. NONE AUTHORIZED

    Business Response

    Date: 01/08/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account was opened on 1/2/24, then I shopped around, picked some meals, but ultimately decided not purchase any food. The subscription was cancelled within one hour on 1/2/24. Almost 48 hours later my card is charged $63 for meals that I do not want. I am then told that it is too late for a refund (for food that I did not ever order).

    Business Response

    Date: 01/05/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

  • Initial Complaint

    Date:12/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green Chef continually changes (increases by a substantial amount) the pricing of an order after the order is placed. This has happened multiple times, and I have contacted their customer service via chat multiple times and never received a logical explanation, refund, or resolution.As shown in the attached screenshots as an example, when I selected my meals for a specific date, I was shown one total price. When I went back in to my order two days later (and did not make any changes to it), the price substantially increased. This continues to happen; I have no way of knowing when I place my order what I will actually be charged. The correct, final price needs to be shown (and honored) when a customer selects their meals.

    Business Response

    Date: 01/02/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

    Customer Answer

    Date: 01/09/2024

     
    Complaint: 21079532

    I am rejecting this response because Green Chef has not resolved the issue with their system. The amount to be charged still displays incorrectly (a lower amount) when meals are selected initially and then at some point later the amount changes (increases). The correct amount needs to be displayed when I/a customer selects their meals initially. It should not be up to the me/the customer to check back again to see what the new total amount will be. Further, when I inquired directly with Green Chef customer service about the amount discrepancy, they quoted a third, different price, making it impossible to know how much I would actually be charged for the meals when they shipped. This is unacceptable. Please fix this glitch in your system. Thank you.

    Sincerely,

    *********************

    Business Response

    Date: 02/05/2024

    We are communicating directly with the customer to address their concerns. 

    Thank you, 

    The GreenChef Team

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green Chef had access to my PayPal account and charged me over $90 for meals I did not order. I did receive 6 meals but again, I did not order them.

    Business Response

    Date: 12/29/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The GreenChef Team


Green Chef Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.